PayUMoney Complaints & Reviews

Airbnb Support7:25 AM
As per checking my resources, your refund that is amounting to ₹18, 044.96 for the reservation HM5D4DSDY9 has been processed to PayU last 20th of February. With that being said you would need to contact PayU in order for them to transfer you refund to your new card. You may use the payment code below in order for PayU to track your money once you contacted them.

Payment Code:
PGLKXXLLXX472Q42

I have tried many times to contact PayU but no response or seems that they kept my refund and not giving it back.

I had cancelled ticket on IRCTC on 15 march till now the refund is not credited and it is saying that the money is send to PAYU by IRCTC

My name is Akhil Kumar and i paid 4420rs through PayU on 2 march 2023 . My transaction successful but merchant didn’t received and money is deducted feom my paytm wallet .

Transaction Id - [protected]

Please help me my emi are still pending and also getting penalty day by day.

I made 2 bookings at Airbnb on 13th Feb 2023, my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account on 13th Feb (total amount= Rs. 6, 432).
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account yet, it has been more than 1 month.
Please help me resolve the issue ASAP

I made 2 bookings at Airbnb on 13th Feb and my payments of Rs. 3026.82 and Rs. 3405.18 were deducted from my account (total: Rs. 6, 432) on 13th Feb and Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI confirmed that the amounts were successfully deducted from my account. the money has not yet refunded back to my account, please help me resolve the issue ASAP, its been over 1 month that I am chasing with the query.

My payments of Rs. 3026.82 and Rs. 3405.18 (total Rs. 6, 432), were deducted from my account on 13th Feb 2023.
Airbnb confirmed that these 2 payments were not successful on their end but my bank- ICICI, confirmed that the amounts were successfully deducted from my account.
The money has not yet refunded back to my account, please check help me to get the issue resolved.

PayU has been sending me details of a chargeback case in which client is making false claims. Despite submitting evidence to PayU, I am constantly being told evidence is insufficient while no reason is being provided about why it is insufficient. Also client has been changing claims and PayU hasn't shared any proof that client has submitted for making that claims.

And this is for a transaction that hasn't taken place via my website while PayU is continuing to show it against my website without any proof from their side (I have already submitted a proof of this not being a website transaction).

I have been trying to reach out on PayU's landline numbers but no one picks up nor their time replies to the email.

This is highly disappointing and confusing.

Please help at the earliest.

How to delete my account

I was paying electricity bill from VIPS Wallet via Pay u money gateway on March 4, 2023. The transaction got failed leading to debit an approximate amount of Rs. 3910 from my Paytm Wallet. The transaction id is [protected] My paytm wallet number is as follows: [protected] Kindly refund this amount back in my account as soon as possible.

Hi there,

I had made the payment for two separate Airbnb bookings and due to a partial cancellation, the amount was refunded by Airbnb through PayU.

Airbnb has insisted that they have made the payments to PayU on February 6, 2023 and that is should have been reflected on my account in 10-15 working days.
But it is March 15, 2023 today and there has been no refund in my account.
Airbnb has also provided me with the payment code and ARN code for the refunds as indicated below:

1. Payment code
J3V7B64QS7ZLPK42

ARN
74332743038303762612599

Refund amount of ₹6, 831.87 (screenshots are attached)

2. Payment code
RD4BC7R9RS8J8X62

ARN
74332743038303761546939

Refund amount of ₹14907.10(screenshots are attached)

I had separately created a PayU ticket with id: KL[protected]. However, there has been no response yet regarding the query and I'm not able to open any account in PayU as I'm an individual and not a business enterprise. As I understand PayU is a payment gateway that was used in the payment for booking in Airbnb and I'm not a direct customer. While the payments for bookings are going through, the refunds are not reflecting in my account.

I request a speedy resolution on the issue.

Regards,
Amal George Appadan
[protected]@gmail.com
[protected]

Hi,
I want to close my pay you merchant account for personal problem.

MID - 7133555

Merchant name - UNIQUE CAFE

My Merchant ID: 5036848

FYI, screen shots attached

I purchased of 400 rupees of diamond it showed that payment had been clear but I did not get diamond for game

Transaction dated March 05 /2023 for Rs 498 is successful for Google wear pixel watch merchant but order was not placed yet I don't know about further processing whether my product ordered is not placed or not.

I paid 648rs.to PAYU on 24thfeb for a birthday Cake ordered on Dailycakes.in website for 26th February to be delivered to Goalpara for Karabi Saikia. Till date no cake delivery and no refunds. No response from anyone. I want refund.

My 72000 is hold
After 120 days no realised
Please realise my amounts

I got the payment gateway activated approx 3 years back but suddenly without information they deducted rs. 5900 form the account saying that this is AMC. I wasn't even informed about the same. On the other hand they mention on the wensite that there is no any AMC Charges for the customers. They charge as per the transaction. Here they are charging on every transaction and without any information they deduct the amount that is not ethical. Please help me get my fund refunded. I am attaching screenshot of the deducted amount and The promise they make that there is not any AMC.

I have Gateway with PayUmoney(Merchent ID[protected] . They suspended the amount for 210 days without any prior notification. We are taking payment from one of our website. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse and suspended the account for 210 days. Now neither they are telling the further process nor responding any email. This time the settlement of amount is very much important. Please help me getting the settlement done by tomorrow.
This payment is being taken for spiritual yatra which is very much mandatory for us. This is not a business so need the amount urgently.

We are not at all missusing the credentials. The websiste I am taking payment from is our property only.

They suspended the amount for 210 days without any prior notification. We are taking payment from one of our websites. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse and suspended the account for 210 days. Now neither they are telling the further process nor responding any email. This time the settlement of amount is very much important.

We are not missusing the credentials. the website I am taking payment from is our property only.

Transaction ID: [protected]
Amount: 14800
Transaction date: 07.01.2023
I cancelled my MBA admission in IGNOU. They told me that my application fee will get refund. After that I got a mail from Payu that my amount got refunded. But the amount which I payed the money is deactivated by bank. So amount is not credited yet. Bank told me that the amount will not credit if the account is not exists, and also the amount will bounce back to the sender. The amount is stucked somewhere, please help and kindly give an update.