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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 2

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T
Sep 14, 2023
Jan 12, 2024
This thread was updated on Jan 12, 2024
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Settlement is under process SCAM ALERT/ Fraud ALERT

Address: 9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana – 122003
Website: payu.in

MID: 8764033
Tickit ID: CS[protected]
Tickit ID: GQ[protected]
Tickit ID: AB[protected]
Tickit ID: BP[protected]
Tickit ID: OK[protected]
Tickit ID: DM[protected]
Tickit ID: IZ[protected]
Tickit ID: ZT[protected]
Tickit ID: KK[protected]
Tickit ID: NP[protected]
First of all i say that PAYU IS TOTALLY SCAMMER AND FRAUD COMPANY. I will explain here why.

1) First...
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Sep 14, 2023
Sep 18, 2023
This thread was updated on Sep 18, 2023
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Address: 9th Floor, Bestech Business Tower, Sector 48, Gurgaon, Haryana – 122003
Website: payu.in

MID: 8764033
Tickit ID: CS[protected]
Tickit ID: GQ[protected]
Tickit ID: AB[protected]
Tickit ID: BP[protected]
Tickit ID: OK[protected]
Tickit ID: DM[protected]
Tickit ID: IZ[protected]
Tickit ID: ZT[protected]
Tickit ID: KK[protected]
Tickit ID: NP[protected]
First of all i say that PAYU IS TOTALLY SCAMMER AND FRAUD COMPANY. I will explain here why.

1) First they hold my settlement on 3-6 FEB 2023 and when i contected them they told me via tickit no NP[protected] to contect after 210days, after that they will do full and final settlement. till that wait. OK FINE.

2) Now i raised soo many tickits after 210 days and also tweeted soo many times on twitter, so after 10-15 days they unhold my account and settlement is under process that is OK and now i was happy and thinking that now my money will be settles within 2-3 working days. so deleted tweets and here also i mark my complain as resolved.

3) BUT as payu has seen that my mouth is shut now, so that they active my account BUT settlement is ONLY UNDER PROCESS, NOT SETTLED IN BANK AND TOLD ME IN TICKIT ID OK[protected] THAT YOUT ACCOUNT IS ACTIVE AND TERMINATED...WHAT IS THIS??...IS THIS SCAM??...
When i search this on youtube and tweeter and other internet websites, i get to know that yes, payu is doing all these with soo many users and yes payu is totally scammer and fraud company.

i have collected all these information from soo many users and i am going to file a legal case against this scam and i will also inform all these information to ED and CBI and NIA. i have also information that PAYU HAS CONNECTIONS WITH TERRORST ORGANIZATION.

DON'T WORRY I HAVE ATTACHED YOUTUBE VIDEO LINK AND SCREENSHOTS AS A PROOF.

youtube link 1: https://youtu.be/K7Q3ONjJo_A?feature=shared
youtube link 2: https://youtu.be/GJbahDeIWF4?feature=shared
youtube link 3: https://youtu.be/nUDnQWD8Qs0?feature=shared
+3 photos
Oct 19, 2023
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Sep 18, 2023
PayUMoney Customer Care's response
Hi! As checked, your issue is resolved and your settlement is completed Please let us know in case any further assistance is required.
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    T
    Sep 8, 2023
    Sep 18, 2023
    This thread was updated on Sep 18, 2023
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    Stilt settlement is in process, not received yet.

    Address: 9th Floor, Bestech Business Tower, Sohna Road, Gurgaon Sector 48, Gurgaon - 122001 (Near Tatvam Villas)
    Website: payu.in

    MID: 8764033
    Tickit id: OK[protected]
    Still my settlement is in process, I don't recieve it today. Why it take such time? I want my money to be settle in my bank immediately. Please do it fast....
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    C
    Cureayu
    Sep 5, 2023
    Sep 18, 2023
    This thread was updated on Sep 18, 2023
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    I have a merchant account and they have been holding my payment for 9 months

    I have a merchant account with payu and they have been holding my settlement for 9 months. I have been constantly trying to reach them but they are not replying to my ticket and they just close my tickets with an automated message.. I am an owner of a small business and I cannot afford such a hold on my payments and need them to run my business. Please help. My ticket id is WR[protected]...
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    A
    Aasha@
    Sep 5, 2023
    Sep 18, 2023
    This thread was updated on Sep 18, 2023
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    Settlement on Hold. pls check complete my Kyc.

    My payu merchant id 6817255
    On 02/09/2023 i received 2500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response.
    As per the payu request I have submitted all the required documents.Deed, Pan etc.
    There is no any customer care number for us to contact. Why you don't have any customer care number.???
    If we don't receive our settlement money soon...
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    Resolved
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    Resolved

    Payu hold settlement [FRAUD/SCAM ALERT]

    Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram, Haryana 122004
    Website: payu.in

    MID: 8764033
    Tickit ID: EM[protected]
    Tickit ID: DM[protected]
    Tickit ID: AB[protected]
    Tickit ID: GQ[protected]
    Tickit ID: CS[protected]

    PAYU SETTLEMENT ON HOLD EVEN AFTER 210 DAYS.
    As per payu terms, full and final settlement will be done after 210days in case of HOLD SETTLEMENTS. Now 210 Days are OVER still they ignoring my tweets and tickits They try to steal our money by PUTTING ON...
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    Resolved
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    Resolved

    PayUMoney Settlement On Hold After 210 Days

    Address: 2nd Floor, P&G Plaza, Cardinal Gracious Road, Chakala, Andheri (East) Mumbai, Maharashtra 400099

    MID: 8764033
    Tickit ID: EM[protected]
    I am small shopkeeper having small shop. My payu settlement is on HOLD from 06 FEB 2023 and as per payu norms, if i am unable to submit documents, i have to wait for 210 days and then payu will refund my money but now 210days are over but still not get any refund. i have raised tickit so many times and tweeted on tweeter but no action taken from their side. I think it was a big SCAM done...
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    Address: 2nd Floor, P&G Plaza, Cardinal Gracious Road, Chakala, Andheri (East) Mumbai, Maharashtra 400099
    Website: payu.in

    MID: 8764033
    Tickit ID: EM[protected]
    🛑SCAM ALERT🛑
    Payu Settlement is on HOLD even after 210 days. They told me to wait 210 days [via tickit no NP[protected]] then they will settle my money but no response after 210 days. I have already raised so many tickits.

    I am going file a legal case against this scam and i have enough information for inform all these to ED CBI and NIA. This company is doing...
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    G
    from Bengaluru, Karnataka
    Sep 2, 2023
    Sep 18, 2023
    This thread was updated on Sep 18, 2023
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    Otp not received For Me too

    Otp not received
    I returned something from Adidas and they generated a link for refund process. The link is for Payu and as I follow the instructions, they say I will get an otp but I haven't received an otp at all. I saw the same problem in another complaint and Payu gave a template response to submit the concern. I followed that and guess what even that doesn't work or have the options to submit the issue. Government should ban such...
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    N
    Nagar mal jat
    from Sikar, Rajasthan
    Aug 25, 2023
    Sep 18, 2023
    This thread was updated on Sep 18, 2023
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    My account hack and automatic transaction in your account please check your account and refund my money 98538 rupees deduction

    Address: Jaipur Rajasthan

    My name is nagar my account since February month 2023 before the month automatic transaction repeat this is not done by me refund my deduction money back 98538 rupees...
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    N
    Aug 16, 2023
    Aug 21, 2023
    This thread was updated on Aug 21, 2023
    Resolved
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    Resolved

    Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram, Haryana 122004
    Website: payu.in

    MID: 8676917
    Tickit ID: YY[protected]
    Tickit ID: AB[protected]
    Tickit ID: UN[protected]
    Tickit ID: WP[protected]

    PAYU SETTLEMENT ON HOLD EVEN AFTER 210 DAYS.
    As per payu terms, full and final settlement will be done after 210days in case of HOLD SETTLEMENTS. Now 210 Days are OVER still they ignoring my tweets and tickits They try to steal our money by PUTTING ON HOLD. I am here to complain about PAYU HOLD MONEY SCAM. Kindly refund my money or i will file a case against this scam and also inform ED NIA CBI about this SCAM.

    BEFORE 210 DAYS THEY TOLD ME TO WAIT TILL 210 DAYS VIA TICKIT ID RQ[protected] AND NOW WHEN TIME IS OVER, THEY IGNORING AND TRYING TO STEAL MY HARD EARN MONEY. KINDLY PROCESS FULL AND FINAL SETTLEMENT AS SOON AS POSSIBLE.
    REFUND MY 16134.54RS.
    +2 photos
    Aug 17, 2023
    Complaint marked as Resolved 
    Resolved
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Aug 21, 2023
    PayUMoney Customer Care's response
    Hi! As checked, your issue is resolved and your settlement is completed. Please let us know in case any further assistance is required.
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      N
      Aug 16, 2023
      Aug 21, 2023
      This thread was updated on Aug 21, 2023
      Resolved
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      Settlement On Hold After 210 Days (SCAM)

      Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram, Haryana 122004

      MID: 8676917
      Tickit ID: YY[protected]
      Tickit ID: UN[protected]
      Tickit ID: AB[protected]
      Tickit ID: WP[protected]

      PAYU SETTLEMENT ON HOLD EVEN AFTER 210 DAYS.
      As per payu norms, full and final settlement will be done after 210days in case of HOLD SETTLEMENTS. Now 210 Days are OVER still they ignoring my tweets and tickits They try to steal our money by PUTTING ON HOLD. I am here to complain about...
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      Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram, Haryana 122004
      Website: payu.in

      MID: 8618276
      Tickit ID: EW[protected]
      I am small shopkeeper having small shop. My payu settlement is on HOLD from 22 Nov 2022 and as per payu norms, if i am unable to submit documents, i have to wait for 210 days and then payu will refund my money but now 250 days are over but still not get any refund. i have raised tickit so many times and tweeted on tweeter but no action taken from their side. I think it was a big SCAM done...
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      T
      Aug 14, 2023
      Aug 21, 2023
      This thread was updated on Aug 21, 2023
      Resolved
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      Resolved

      Settlement On Hold After 210 Days

      Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram, Haryana 122004

      MID: 8618276
      Tickit ID: EW[protected]
      I am small shopkeeper having small shop. My payu settlement is on HOLD from 22 Nov 2022 and as per payu norms, if i am unable to submit documents, i have to wait for 210 days and then payu will refund my money but now 250 days are over but still not get any refund. i have raised tickit so many times and tweeted on tweeter but no action taken from their side. I think it was a big SCAM done...
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      Daniyal56
      from Agra, Uttar Pradesh
      Aug 9, 2023
      Aug 21, 2023
      This thread was updated on Aug 21, 2023
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      Amount deducted but tickets not generated.

      I booked 2 foreign tickets for Agra Fort on[protected] but the amount was deducted from my Paytm Banks UPI Ref no.[protected] but not received any ticket. received an email for the payment failure. I have not received my refund back yet....
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      DhruvJangraaaa
      from New Delhi, Delhi
      Aug 6, 2023
      Aug 21, 2023
      This thread was updated on Aug 21, 2023
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      Address: I don't know

      Yesterday (05 August, 2023) I submitted my college fees through Payu at 12:00 PM. The payment was deducted instantly but not received in my college account.

      I paid it through UPI option, and I generated QR code and then scan and pay it. The amount is Rs.12, 000. I paid through Gpay option.

      UPI Transaction ID[protected]
      Google Transaction ID - CICAgNC6Ik-vcw

      From; [protected]@okaxis
      To: amitydirectorateofdistanceandonleeducation.[protected]@hdfc
      +1 photos
      PayUMoney customer support has been notified about the posted complaint.
      Hi!

      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

      Regards,
      Team PayU
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        A
        arunchouhdary
        Aug 5, 2023
        Aug 21, 2023
        This thread was updated on Aug 21, 2023
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        Fraud activity

        I will payment send some comapy refunded amount right not refund my amount not any reply very big fraud plz action required in this type of company and hold all paymnet i will send full dittels with attechamnet [protected] arun
        payumoney site par ye no dalana [protected] big fraud hua plz cyber se bhi kosis kar raha hu mujhe refund karwa do ya unka account hold kar do...
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        S
        sai shewale
        Aug 2, 2023
        Aug 4, 2023
        This thread was updated on Aug 4, 2023
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        Crocs (a pair of shoes)

        I placed an order of shoes on the website called crocssale.in and i paid the amount to payumoney, now i cannot track the order, it is most likely a fraudulent website i took screenshot of order placed and payment
        I need my money back and it’d be good if the website is taken down...
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        V
        vijay777888
        Aug 2, 2023
        Aug 4, 2023
        This thread was updated on Aug 4, 2023
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        Settlement regard

        My payu merchant id 8710132
        On 9/08/2020 i received 1500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold"
        Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
        I request...
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        Abdul Sajeed
        from Visakhapatnam, Andhra Pradesh
        Aug 2, 2023
        Aug 21, 2023
        This thread was updated on Aug 21, 2023
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        Pan card link

        Address: Mumbai

        Hello sir my name is Mohammed sajeed
        And I make a payment for pan & adhar card link and my payment was credited by debit card and then page showing me cm90004-duplicate records and now I want my money back...
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