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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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2133
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PayUMoney reviews & complaints page 2

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M
Mayank230692
from Shivpuri, Madhya Pradesh
Jan 1, 2023
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Amount deducted on Taj Mahal ticket booking but ASI Portal showing Payment Failed

Address: Shivpuri Madhya Pradesh
Website: asi.payumoney.com

PAYUMONEY - asi ticket not generated
But amount deducted on
31 December 2022

I have tried to book 4 online tickets
for Taj Mahal, Agra from the QR code available in the monument.

I opened website and made payment of rs. 1001.26 using my Amazon pay wallet.

I approved the payment from Amazon Pay App.

Amount is deducted from the bank account but tickets not generated...
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G
Gitanjalinaik
from pune, Maharashtra
Nov 8, 2022
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Wrong information getting from Payu Finance

Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

I Want to close my loan which i got fromPAYU FINANCE INDIAPRIVATE LIMITED, for the same i have requested bank account details and beneficiary details where in i can submit my loan force closure amount,
But every time i got difference details from Paysense, Previously they ask me to submit the force close amount to
BankName: Kotak Mahindra Bank
Beneficiary_Name - PAYU FINANCE INDIA PRIVATE LIMITED
IFSC...
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B
bvkr@1085
Oct 11, 2022
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REFUND sent but not received

Website: payu.in

I made the purchase of a BOOK by AITBS publisher on 12th September at 15:20:38, Since they are out of stock and so they initiated the refund on 16th September

I received an email from PAYU regarding my refund status on 24th September since then I am following up on the refund status and I have been informed through the mail that my money was sent back to the source
but neither it was reflected in the Statement Bank...
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B
Braja sundar Pany
Oct 6, 2022
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Resolved

PayUMoney ASI ticket not generated but amount deducted from Bank account

I have tried to book 4 online tickets for Tajmahal with Mausoleum, agra from the UPI option (phone pay)
I opened the website and made payment of Rs. 980 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.
Please find attached...
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I
Irfan Baari
May 3, 2022
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Money got Stuck

Address: India

I had placed an order on www.skechers.in on 01/May/2022 Transaction ID: TXN[protected] for a shoe and paid through my Card of amount Rs 3, 711.6 but the payu money payment gateway in midway showed error and the order was not placed and my money got debit from my account. I would like to resolve this matter at earliest by either placing my order or refund the amount....
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P
parulc830
Apr 24, 2022
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Fraud Transaction

Hi Team,

This is to bring your attention to multiple fraud transactions that happened from my Paytm postpaid accounts (Mobile No-[protected] or Email [protected]@gmail.com ).

Below are the transaction details.
1) transaction ID:[protected], Amount: 976, Date of transaction: 30 march 2022
2) transaction ID[protected], Amount 699, Date of transaction: 02 April 2022
3) transaction...
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M
Madhu.k.shekar
Apr 7, 2022
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10233 amount has been credited to payuecom account

A fraud transaction of ₹10233 has been done on my amazon account by using my SBI credit card, Order IDP[protected]. Please raise a ticket and resolve the issue...
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A
Ashok Saha R
from DELHI, Delhi
Feb 5, 2022
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Misleading and SCAM

Address: 13, BEGUMPUR KHATOLA,
Website: chairstoreind.myshopify.com

AD given on Facebook to order and no delivery and money is lost...
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P
Payumony customer care number-7501-020-920 contact us..
Jan 28, 2022
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Refund so help now supports

Address: Delhi

I have payment to prrefy bhut do not come refund so help now help with....
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K
kayat
from Mumbai, Maharashtra
Oct 8, 2021
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Fee deducted from my account 3 times but submitted only once to UIDAI for aadhar card updation

Address: Mandi Dabwali

I submitted application and updation fee 50 rs for updating address in aadhar card. 50 rs deducted from my account three times but submitted only once. Because first two times it showed payment pending so I tried again and again. But later I came to know that payment has been deducted from my account three times. Kindly refund me my extra money as soon as possible.

Reference no IGAMDWKYJ7
Dated[protected] time 07:56br...
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R
Rk59
Sep 4, 2021
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Asi.payumoney.com no ticket generated

I tried booking tickets for qutub minar using asi.payumoney.com using my pnb debit card.amount got ticket but no ticket genrated and no refund as of yet...
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Sir, I k.vijayababu on 04th august of 2021 tried to book 05 tickets for tajmahal with mausoleum worth 1225 rupees.amount deducted from my account but ASI page shown expired and tickets not generated, he deducted amount is refunded so plz sove my problem and make refund amount to my account...
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P
plavan patar
from Bhubaneswar, Odisha
Aug 2, 2021
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Your settlement is on hold, we need more details for the amount to be settled

Hello sir my account is on risk hold asking for invoice which i have already provided ways back .. issue started on 8 july when they ask me for invoice detail which i provided then .. but after that they ask for invoice and delivery detail the courier, which is not possible for as we run webhosting company as as many otehr company do as well the like resellerclub they also use it ..

But they don't understand it and ask again...
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K
Kiran Foru
Jul 7, 2021
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My money was on hold by payu

Website: payu.in/about-us

Hai, I made a transaction of 28000 to my trainer through payu using my credit card.as my trainer is a freelancer, don't have gst so can't provide a bill or invoice. Due to this payu hold the money.i can understand their terms, but they didn't return the money yet to my account.if payu can't pay the money to my trainer due to their terms they have to return it back.they are neither paying to my trainer nor paying back to me.please help me...
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S
Sherz
Jun 15, 2021
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Chargeback dispute against fraudulent transactions

Website: www.hilaptop.com

Dear PayU Support Team,
I have raised a chargeback for a fraudulent transaction that happened from my UPI Account linked with my Federal Bank account on a Website used PayU money to collect the payment. Two days before Merchant confirmed, they already refunded the payment and attached the email made between Merchant and PayU Money, shared by the Merchant.

But I still have not received the amount back to my account....
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B
bisu922311
May 13, 2021
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Fraudulent transaction in Power bank app

UPi Transaction Id[protected]...
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Address: Hyderabad

I already raised a complaint on pay u money regarding my amount on hold on april 20, the amount is 29000, later on 29 th april pay u people mailed me that its a self transcation we will refund your amount back to source account in 3-5 business days, i approved for that please refund the back as soon as possible.but till now pay u people not responded to my mail, this is really so disappoint in these covid sitautions how are keeping money...
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Address: pune
Website: www.payumoney.com

Hi Team,

I have had multiple unauthorised transactions happening on my ICICI card and money sent to "PAYU PA*PAYU PAYMENTS GURGAON IN " .

My phone was hacked and my card details were stolen to perform these transactions and these were then validated by a stolen OTP from my phone. Below are the transaction and my card details -
01/04/2021 [protected] PAYU PA*PAYU PAYMENTS GURGAON IN 108 5, 400.00
01/04/2021...
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S
shruti kumarwar
Apr 27, 2021
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Refund not processed to the bank

I made a booking for Airbnb which was later cancelled. So the refund amount of Rs. 20178.83 is stuck with PayU. The bank account to which PayU was supposed to credit is no more active. So, I want to know the status of payment from PayU's end. The ARN no. which I received from Airbnb is 74332741100109948821955...
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VijaySrinivasulu Naidu
Apr 15, 2021
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Payment got deducted from my account, but BBMP claims it has not received

Hello Sir,

we have made a online transaction of Rs.8844.54 to BBMP via Pay U money on[protected].

The Money has been deducted from our my account, while the Transaction showed as failed.

The BBMP Claims that the amount has not reached their account, while i have not received back the amount.

Kindly request you to let me know the actual status of the above said transaction.
br...
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