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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 5

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BooksByKilo.in
Apr 23, 2023
Apr 27, 2023
This thread was updated on Apr 27, 2023
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Ticket Number - QQ[protected]
Merchant ID (MID[protected]
Email - [protected]@outlook.com
[protected][protected][protected]

Hello PayU India Team,

Your Team Haven't Resolved Our Concern & Issue Related To Settlement & Activation Of PayU Account, We Have Been Following Up From Last Week Itself To Get It Resolved, But Unfortunately Disappointed! Moreover, We Are PayU Merchant For Around 1+ Years.

The Team Have Asked Us For Line Of Business Details With Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount Which We Have Shared Already Proof Of Delivery & Order Fulfillment Details For Both PayU ID's As Asked By The Team On The Mentioned Ticket.

Invoice/Bill Of Supply With Details We Have Already Shared Earlier On The Mentioned Ticket - QQ[protected]

Please Check Now & Do The Needful To Resolve The Concern ASAP! We Are Waiting & hoping to get the same resolved and addressed ASAP!
+2 photos
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2023
PayUMoney Customer Care's response
Hi! Our team is working on your issue. They will update you on your ticket soon.
Apr 27, 2023
Updated by BooksByKilo.in
Hello PayU Team,

More than half a month has passed away, but still no solution has been provided to resolve the concern and settlement and account hold issue.

Since, we have already shared all the asked details and documents already with the team. But keep on Delaying each and every day we are contacting you via emails, tickets, and all! Totally unexpected and non-professional behavior from PayU, There is a time limit for solving a concern but it seems PayU doesn't have one; we are cooperating with you every time but you are not doing your part and resolving the issue in a timely manner!
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    Sachin-01
    Apr 19, 2023
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    Address: New Delhi

    My payu merchant id 8766510
    On 11/03/2023 i received 20000 & 13/03/2023 Rs. 20000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold".

    Why im wait for these days it's our hard earn money and also paying all gst and things.

    I request your team please deposit our money or give me the refund option in our dashboard..
    PayUMoney customer support has been notified about the posted complaint.
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      Sachin-01
      Apr 19, 2023
      Apr 20, 2023
      This thread was updated on Apr 20, 2023
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      My payu merchant id 6909788
      On 11/03/2023 i received 20000 & 13/03/2023 Rs. 20000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold".

      Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
      I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
      PayUMoney customer support has been notified about the posted complaint.
      Hi! As checked, there is no unsettled funds on merchant id 6909788. request you to check your dashboard again. Also, we cannot find any concern recently raised on this merchant. Please reach out to our team via help.payu.in and our team will assist you further with your query.
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        Shifa Memon
        Apr 18, 2023
        Apr 19, 2023
        This thread was updated on Apr 19, 2023
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        Address: D - 206, New Salman Chambers, Near Kalpana Cinema, LBS Marg, Kurla West - 400070

        My transaction was successful but payu failed the transaction and not even refunding my money
        +2 photos
        PayUMoney customer support has been notified about the posted complaint.
        Hi! As checked, these were successful transactions via PayU Ids - [protected] & [protected]
        at our end and the amount for the same has been remitted to the merchant www.facebook.com/adsmanager Also, you have raised chargeback against these transactions. You need to coordinate with your isusing bank for further assistance on the same.
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          Newton97
          from Imphal, Manipur
          Apr 17, 2023
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          Website: sound-life-4629.myshopify.com

          I have made 3 orders from sound-life-4629.myshopify.com.The payment was made to a merchant of [protected]@indus on 28th March 2023 and the products are not delivered yet.So, I would like the merchant to refund my money.
          +3 photos
          PayUMoney customer support has been notified about the posted complaint.
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            Giridhar 1996
            Apr 15, 2023
            Apr 20, 2023
            This thread was updated on Apr 20, 2023
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            They hod my hard earned money of 34, 000 they are not responding at all they are saying we are working on your concern and transfered to concerned team they will reach you out and closing the ticket as resolved . Iam openening it again this was the only thing repeating from past 4 days
            I have provided all data they wanted but no response no customer care number they will call us for their promotion of products, but we are not able to call them very bad, suddenly they have put my amount on hold
            Really they are not providing any resolution atleast refund the amount to source account . pay u please respond quickly
            Ticket I'd CK[protected]
            And other ticket I'd IW[protected]
            Please help me regarding this issue to get back my amount
            +1 photos
            PayUMoney customer support has been notified about the posted complaint.
            Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.
            PayUMoney Customer Care's response, Apr 19, 2023
            Verified Support
            Hi! As checked, our team have reverted. you need to share proof of services rendered for the PayU ID-17157038039, 17127337865, 16925081709.

            As you have said that you have provided Tax related services, kindly share the copy of conversation/confirmation email related to the above mentioned order sent to/from registered email address of customer. You can mask confidential information.
            Yes I have done I have submitted invoices explained my business we don't communicate our business using mails my customer directly comes to me and i will file his income tax returns and gst returns and accounts and i cannot share those details which are very confidential I have provided my customer number you can reach him in telugu language
            If necessary u send your team and verify it my customer mailed you regarding services he had taken
            These are not any fraud trnascations
            Iam not a registered company iam a individual service provider I don't have gst
            I have mentioned same while registering for pay u
            I really wonder you are asking so many proofs after accepting the payment why don't you ask them before accepting the payment????
            If you want proof of conversation between me and my client u come directly to my business my client will give you written statement and he will tell you directly which is a firm evidence and cannot be challenged
            Please release my amount immediately you are simply holding my amount without any reason if you cannot settle it atleast refund it
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              Fragaholicperfumes
              Apr 14, 2023
              Apr 15, 2023
              This thread was updated on Apr 15, 2023
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              Hi payu Team . It has already been quite a long time that you haven’t settled my hard earned money into my account . I’ve already provided you all the details but im not even getting any reply from your side . I’m in need of money right now, so I’ve to go to consumerhelpline.gov.in to get my money . my query id’s are DP[protected] & IQ[protected]
              PayUMoney customer support has been notified about the posted complaint.
              Hi,

              Please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

              Regards,
              Team PayU
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                Giridhar 1996
                Apr 13, 2023
                Apr 22, 2023
                This thread was updated on Apr 22, 2023
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                I have received amt of 34, 000 Using pay u payment link from credit credit from my merchant, they have deducted the charges 2.36% but not settled my amount now saying your transaction was on hold for risk & diligence
                I have submitted all invoices and explained my business still no response they are saying we have raised new ticket and our respective team will reach which was not at all happening. Please resolve it and get back my amount
                It was my hard earned money they are not providing any resolution each time they they are saying a ticket was raised and concerned team will reach you out but not at all happening
                I was in very urgent need of money Please help me to get my money
                PayUMoney customer support has been notified about the posted complaint.
                Hi,

                We regret the inconvenience. Please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

                Regards,
                Team PayU
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                  affaisal
                  from KOLKATA, West Bengal
                  Apr 13, 2023
                  Apr 14, 2023
                  This thread was updated on Apr 14, 2023
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                  Address: kolkata
                  Website: kolkata

                  Payu is not giving me my hard earned money the have hold it telling suspicious transactions but i have given them invoices and proof of delivery, but they are not giving me my money and telling me to wait 210 days, my amount is above 10 lacs, such a fraud thing by payu,
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi,

                  We would request you to please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

                  Regards,
                  Team PayU
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                    Sushan M
                    from Chennai, Tamil Nadu
                    Apr 13, 2023
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                    My Merchant ID is: 8732432
                    My settlement is pending since 2 months, when I visit my profile it says bank verification pending. I had done twice the bank verification but still it says pending. When I contact them they sent below message

                    "We regret the inconvenience caused. PayU is working with regulators to address some aspects. Moreover, as of now, we are not taking any new registrations due to which we are unable to complete your bank account verification. We are internally working on the same. We appreciate your cooperation in this regard. "

                    Mean time my settlement is still pending at Payu end from almost 2 months
                    PayUMoney customer support has been notified about the posted complaint.
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                      Venkateshjohn
                      Apr 13, 2023
                      Apr 13, 2023
                      This thread was updated on Apr 13, 2023
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                      Amount is hold on payu money, i am not able to submit business proof, because i don't have business.

                      Please refund the amount
                      Transaction I'd: [protected]
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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                        Giridhar 1996
                        Apr 12, 2023
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                        I provide professional services I was using pay u as merchant my clients pay me using cards pay u is deducting 2.36% charges ( including gst ) but this time amount was not settled amount of 34, 000 is on hold I have raided a query but no response received, query I'd KF[protected]
                        Iam not a gst registered business Iam an individual professional service provider I don't deal with any products so I won't have any courier or delivery or product invoice bills
                        Please look in to the issue and settle my amount as soon as possible.
                        PayUMoney customer support has been notified about the posted complaint.
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                          Ayush3400
                          from Delhi, Delhi
                          Apr 11, 2023
                          Apr 18, 2023
                          This thread was updated on Apr 18, 2023
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                          Payu has been doing a fraud with me by putting my hard earned money on hold. They have put my 11619/- rs on hold by saying that they will be needing more details and why these guys allow us to take payments and open our account in the starting..please help me getting my hard earned money back.

                          My contact no. [protected]
                          My name - Ayush Goel

                          Thanks
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi,

                          Please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

                          Regards,
                          Team PayU
                          Ayush3400's [Complaint's author] reply, Apr 14, 2023
                          Query has been raised since last 6-7 days but you guys don’t even answer to that
                          Still I haven’t got any response from Payu( cheaters). My hard earned money has been blocked and it’s almost 15-20 days
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                            Thilagam Thilagam
                            Apr 10, 2023
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                            I oredered one pair of airpots but i didn't received my order where is my order or else pls return back my cash
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
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                              Thilagam Thilagam
                              Apr 10, 2023
                              Apr 10, 2023
                              This thread was updated on Apr 10, 2023
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                              Address: I dont know

                              My transaction id [protected] i ordered one set of airpods but i didn't recived my product where is my order or else pls return back my cash
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
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                                Fragaholicperfumes
                                Apr 9, 2023
                                Apr 10, 2023
                                This thread was updated on Apr 10, 2023
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                                I’ve been raising my queries continuously regarding my issue but still getting no reply from payu Team . It has been more than 20 days that my amount hasn’t been settled in my account. I’ve even provided the details of courier receipts containing customer name, amount charged, address of the customer, product info & my GSTIN as well but still didn’t get my money settled in my account. My new query id is DP[protected] please settle my amount fast 🙏. I’m also attaching the pdf contai
                                PayUMoney customer support has been notified about the posted complaint.
                                I’ve also attached the courier slips containing all the payment information . Now please settle my hard earned amount fast . You guys have already taken so much time

                                Complaining about the settlement of the amount - Comment #4098185 - Image #0
                                Complaining about the settlement of the amount - Comment #4098185 - Image #1
                                Complaining about the settlement of the amount - Comment #4098185 - Image #2
                                Complaining about the settlement of the amount - Comment #4098185 - Image #3
                                Complaining about the settlement of the amount - Comment #4098185 - Image #4
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                                  Swapnil madiyar
                                  Apr 8, 2023
                                  Apr 10, 2023
                                  This thread was updated on Apr 10, 2023
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                                  Dear Team,

                                  This email is to enquire as to why our money has been not settled for the past 1.5 years. It has been kept on hold but apparently nobody has told us why it has been kept on hold.

                                  After raising many tickets on support portal no response has been received.

                                  Our relationship manager has been avoiding our calls and nobody from your support team is reachable.

                                  Please write back to us immediately sharing the details of the matter or we will be forced to complain to Department of Payment and Settlement Systems and RBI.

                                  Our account details –

                                  Email – [protected]@anandfin.in

                                  Regards
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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                                    orbitxin
                                    from Jhunjhunu, Rajasthan
                                    Apr 6, 2023
                                    Apr 8, 2023
                                    This thread was updated on Apr 8, 2023
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                                    Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account.

                                    Please take action as soon as possible, and activate our Payu account! Why did our payment settlement on hold???

                                    Merchant ID is: 8495387
                                    Registered Email: [protected]@orbitx.in

                                    Please solve this problem as soon as possible.

                                    Thank you
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.
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                                      orbitxin
                                      from Jhunjhunu, Rajasthan
                                      Apr 5, 2023
                                      Apr 11, 2023
                                      This thread was updated on Apr 11, 2023
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                                      Hi pay u,
                                      We are a verified merchant on pay u india and my merchant number is 8495387 and we provide educational services on space tech and do enrolment online but the transactions has been put on hold by the risk team and i have provided all needed information to pay u risk team but my funds is still not being cleared into my account including, the transaction id's[protected], [protected] and we stopped new enrolment due to payu hold settlement amount, so please help me out i escalated this issue over 3 days but the response from payu help is soo late and slow. i attached the invoice of customer with customer details is with this response.

                                      Our students enrolment is delayed so please activate our payu settlement as soon possible.

                                      Thank You
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account. Please take action as soon as possible, and activate our Payu account! Why did our payment settlement stop??? Merchant ID is: 8495387 Registered Email: [protected]@orbitx.in Please solve this problem as soon as possible. The work of our company gets disturbed.

                                      Thank you
                                      Hi! As checked, our team is working on your concern. they will update you on your ticket soon.
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                                        Ram22gupta
                                        Apr 4, 2023
                                        Apr 5, 2023
                                        This thread was updated on Apr 5, 2023
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                                        Address: Mohlla- dayal nager

                                        Mein homecredit ki emi pay kr raha tha ki payment k bich mein mane back dba dia account se 6419 rupe kt gye pr homecredit n payment fail kr dia please mere rupe urgent refund kr ba de
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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