PayUMoney Complaints & Reviews

I had initiated the transaction through payu payment gateway by debit card but since the transaction was unsuccessful but still my money got debited from my account.I am requesting you to resolve this issue at the earliest and please refund my money back.

PayUMoney customer support has been notified about the posted complaint.

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Ticket Number - QQ[protected]
Merchant ID (MID[protected]
Email - [protected]@outlook.com
[protected][protected][protected]

Hello PayU India Team,

Your Team Haven't Resolved Our Concern & Issue Related To Settlement & Activation Of PayU Account, We Have Been Following Up From Last 2 Weeks Itself To Get It Resolved, But Unfortunately Disappointed! Moreover, We Are PayU Merchant For Around 1+ Years.

The Team Have Asked Us For Line Of Business Details With Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount Which We Have Shared Already Proof Of Delivery & Order Fulfillment Details For Both PayU ID's As Asked By The Team On The Mentioned Ticket.

Invoice/Bill Of Supply With Details We Have Already Shared Earlier On The Mentioned Ticket - QQ[protected]

Please Check Now & Do The Needful To Resolve The Concern ASAP! We Are Waiting & hoping to get the same resolved and addressed now!

PayUMoney customer support has been notified about the posted complaint.

Apr 27, 2023

Updated by BooksByKilo.in Hello PayU Team,

More than half a month has passed away, but still no solution has been provided to resolve the concern and settlement and account hold issue.

Since, we have already shared all the asked details and documents already with the team. But keep on Delaying each and every day we are contacting you via emails, tickets, and all! Totally unexpected and non-professional behavior from PayU, There is a time limit for solving a concern but it seems PayU doesn't have one; we are cooperating with you every time but you are not doing your part and resolving the issue in a timely manner!

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Ticket Number - QQ[protected]
Merchant ID (MID[protected]
Email - [protected]@outlook.com
[protected][protected][protected]

Hello PayU India Team,

Your Team Haven't Resolved Our Concern & Issue Related To Settlement & Activation Of PayU Account, We Have Been Following Up From Last Week Itself To Get It Resolved, But Unfortunately Disappointed! Moreover, We Are PayU Merchant For Around 1+ Years.

The Team Have Asked Us For Line Of Business Details With Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount Which We Have Shared Already Proof Of Delivery & Order Fulfillment Details For Both PayU ID's As Asked By The Team On The Mentioned Ticket.

Invoice/Bill Of Supply With Details We Have Already Shared Earlier On The Mentioned Ticket - QQ[protected]

Please Check Now & Do The Needful To Resolve The Concern ASAP! We Are Waiting & hoping to get the same resolved and addressed ASAP!

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2023

PayUMoney Customer Care's response Hi! Our team is working on your issue. They will update you on your ticket soon.

Apr 27, 2023

Updated by BooksByKilo.in Hello PayU Team,

More than half a month has passed away, but still no solution has been provided to resolve the concern and settlement and account hold issue.

Since, we have already shared all the asked details and documents already with the team. But keep on Delaying each and every day we are contacting you via emails, tickets, and all! Totally unexpected and non-professional behavior from PayU, There is a time limit for solving a concern but it seems PayU doesn't have one; we are cooperating with you every time but you are not doing your part and resolving the issue in a timely manner!

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Address: New Delhi

My payu merchant id 8766510
On 11/03/2023 i received 20000 & 13/03/2023 Rs. 20000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold".

Why im wait for these days it's our hard earn money and also paying all gst and things.

I request your team please deposit our money or give me the refund option in our dashboard..

PayUMoney customer support has been notified about the posted complaint.

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My payu merchant id 6909788
On 11/03/2023 i received 20000 & 13/03/2023 Rs. 20000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold".

Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 20, 2023

Verified Support

Hi! As checked, there is no unsettled funds on merchant id 6909788. request you to check your dashboard again. Also, we cannot find any concern recently raised on this merchant. Please reach out to our team via help.payu.in and our team will assist you further with your query.

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Address: D - 206, New Salman Chambers, Near Kalpana Cinema, LBS Marg, Kurla West - 400070

My transaction was successful but payu failed the transaction and not even refunding my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 19, 2023

Verified Support

Hi! As checked, these were successful transactions via PayU Ids - [protected] & [protected]
at our end and the amount for the same has been remitted to the merchant www.facebook.com/adsmanager Also, you have raised chargeback against these transactions. You need to coordinate with your isusing bank for further assistance on the same.

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Website: sound-life-4629.myshopify.com

I have made 3 orders from sound-life-4629.myshopify.com.The payment was made to a merchant of [protected]@indus on 28th March 2023 and the products are not delivered yet.So, I would like the merchant to refund my money.

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They hod my hard earned money of 34, 000 they are not responding at all they are saying we are working on your concern and transfered to concerned team they will reach you out and closing the ticket as resolved . Iam openening it again this was the only thing repeating from past 4 days
I have provided all data they wanted but no response no customer care number they will call us for their promotion of products, but we are not able to call them very bad, suddenly they have put my amount on hold
Really they are not providing any resolution atleast refund the amount to source account . pay u please respond quickly
Ticket I'd CK[protected]
And other ticket I'd IW[protected]
Please help me regarding this issue to get back my amount

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 17, 2023

Verified Support

Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.

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PayUMoney Customer Care's response, Apr 19, 2023

Verified Support

Hi! As checked, our team have reverted. you need to share proof of services rendered for the PayU ID-17157038039, 17127337865, 16925081709.

As you have said that you have provided Tax related services, kindly share the copy of conversation/confirmation email related to the above mentioned order sent to/from registered email address of customer. You can mask confidential information.

G

Giridhar 1996

Apr 20, 2023

Yes I have done I have submitted invoices explained my business we don't communicate our business using mails my customer directly comes to me and i will file his income tax returns and gst returns and accounts and i cannot share those details which are very confidential I have provided my customer number you can reach him in telugu language
If necessary u send your team and verify it my customer mailed you regarding services he had taken
These are not any fraud trnascations
Iam not a registered company iam a individual service provider I don't have gst
I have mentioned same while registering for pay u
I really wonder you are asking so many proofs after accepting the payment why don't you ask them before accepting the payment????
If you want proof of conversation between me and my client u come directly to my business my client will give you written statement and he will tell you directly which is a firm evidence and cannot be challenged
Please release my amount immediately you are simply holding my amount without any reason if you cannot settle it atleast refund it

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Hi payu Team . It has already been quite a long time that you haven’t settled my hard earned money into my account . I’ve already provided you all the details but im not even getting any reply from your side . I’m in need of money right now, so I’ve to go to consumerhelpline.gov.in to get my money . my query id’s are DP[protected] & IQ[protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 15, 2023

Verified Support

Hi,

Please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

Regards,
Team PayU

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I have received amt of 34, 000 Using pay u payment link from credit credit from my merchant, they have deducted the charges 2.36% but not settled my amount now saying your transaction was on hold for risk & diligence
I have submitted all invoices and explained my business still no response they are saying we have raised new ticket and our respective team will reach which was not at all happening. Please resolve it and get back my amount
It was my hard earned money they are not providing any resolution each time they they are saying a ticket was raised and concerned team will reach you out but not at all happening
I was in very urgent need of money Please help me to get my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 22, 2023

Verified Support

Hi,

We regret the inconvenience. Please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

Regards,
Team PayU

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Address: kolkata

Website: kolkata

Payu is not giving me my hard earned money the have hold it telling suspicious transactions but i have given them invoices and proof of delivery, but they are not giving me my money and telling me to wait 210 days, my amount is above 10 lacs, such a fraud thing by payu,

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 14, 2023

Verified Support

Hi,

We would request you to please visit https://help.payu.in/ to raise your query so that our team can assist you accordingly.

Regards,
Team PayU

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My Merchant ID is: 8732432
My settlement is pending since 2 months, when I visit my profile it says bank verification pending. I had done twice the bank verification but still it says pending. When I contact them they sent below message

"We regret the inconvenience caused. PayU is working with regulators to address some aspects. Moreover, as of now, we are not taking any new registrations due to which we are unable to complete your bank account verification. We are internally working on the same. We appreciate your cooperation in this regard. "

Mean time my settlement is still pending at Payu end from almost 2 months

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Amount is hold on payu money, i am not able to submit business proof, because i don't have business.

Please refund the amount
Transaction I'd: [protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 13, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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I provide professional services I was using pay u as merchant my clients pay me using cards pay u is deducting 2.36% charges ( including gst ) but this time amount was not settled amount of 34, 000 is on hold I have raided a query but no response received, query I'd KF[protected]
Iam not a gst registered business Iam an individual professional service provider I don't deal with any products so I won't have any courier or delivery or product invoice bills
Please look in to the issue and settle my amount as soon as possible.

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Payu has been doing a fraud with me by putting my hard earned money on hold. They have put my 11619/- rs on hold by saying that they will be needing more details and why these guys allow us to take payments and open our account in the starting..please help me getting my hard earned money back.

My contact no. [protected]
My name - Ayush Goel

Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 14, 2023

Verified Support

Hi,

Please visit https://help.payu.in/ to raise your query along with your MID so that our team can assist you accordingly.

Regards,
Team PayU

Reply

Ayush3400's [Complaint's author] reply, Apr 14, 2023

Query has been raised since last 6-7 days but you guys don’t even answer to that

A

Ayush3400

from Delhi, Delhi

Apr 18, 2023

Still I haven’t got any response from Payu( cheaters). My hard earned money has been blocked and it’s almost 15-20 days

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I oredered one pair of airpots but i didn't received my order where is my order or else pls return back my cash

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Address: I dont know

My transaction id [protected] i ordered one set of airpods but i didn't recived my product where is my order or else pls return back my cash

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

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I’ve been raising my queries continuously regarding my issue but still getting no reply from payu Team . It has been more than 20 days that my amount hasn’t been settled in my account. I’ve even provided the details of courier receipts containing customer name, amount charged, address of the customer, product info & my GSTIN as well but still didn’t get my money settled in my account. My new query id is DP[protected] please settle my amount fast 🙏. I’m also attaching the pdf contai

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F

Fragaholicperfumes

Apr 10, 2023

I’ve also attached the courier slips containing all the payment information . Now please settle my hard earned amount fast . You guys have already taken so much time

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Dear Team,

This email is to enquire as to why our money has been not settled for the past 1.5 years. It has been kept on hold but apparently nobody has told us why it has been kept on hold.

After raising many tickets on support portal no response has been received.

Our relationship manager has been avoiding our calls and nobody from your support team is reachable.

Please write back to us immediately sharing the details of the matter or we will be forced to complain to Department of Payment and Settlement Systems and RBI.

Our account details –

Email – [protected]@anandfin.in

Regards

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 10, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Because of Payu, the work of our company gets disturbed. Payu has to give notice before holding the account.

Please take action as soon as possible, and activate our Payu account! Why did our payment settlement on hold???

Merchant ID is: 8495387
Registered Email: [protected]@orbitx.in

Please solve this problem as soon as possible.

Thank you

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 8, 2023

Verified Support

Hi! We have forwarded your concern to our respective team. They will update you on your ticket soon.

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