We are a startup called namara swim. PayU has randomly kept our money on hold since the past week. They won't pay us back, and won't even tell us what the issue is. They asked us for some documents for no reason, which we provided on the very first day, and there is still no response or action. How can they hold our money?
Even after sending them the following message, there has been no response or action:
As per our website and invoicing terms, the shipping policy and days are clearly mentioned. You are holding funds that are rightfully and legally ours. Why is PayU the actor as a legal intermediary? Do we need to initiate a legal note to get the money that rightfully belongs to us for services we have rendered and for which you have already charged us a fee. We have complied and answered your questions before as well, but there is no action from your end and this is not the way of holding money without any recourse. What are the grounds for your hold and lack of action? Each order has been fulfilled to the terms we have described and mentioned. By agreeing to pay, the customer is entering into a legal contract to purchase - PayU is a payment gateway, what right do you have to hold the money for so long? It must be legally and rightfully transferred to us asap, as we need the funds otherwise the interest we are facing on our credit facility will be charged and passed on to you during the legal recourse. We also have to manage our cash flows.
Thanks and awaiting your soonest remittance and cooperation!
Jul 26, 2023
Complaint marked as Resolved PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 25, 2023
PayUMoney Customer Care's response Payment aggregators such as PayU may sometimes put settlement of transactions on hold as a part of a due diligence process and such settlement is released by PayU as a part of a well-defined process that PayU has established. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
