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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 3

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K
K Dhalla
Mar 18, 2021
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Transaction was successful, but not updated on Merchant website

Address: Ahmedabad

Dear sir,

Pl be inform that on 12th March'21, I had made 03 transaction in favor of Poddar International thru Pay u .( Debit card ) for paying School fees of Class-2 ( Student Name : Harsh deep singh Dhalla) in Merchant Website: www.betweenus.in

Out of 03 Transactions made 02 were successful and 01 got bounced/unsuccessful.

Out of 02 Successful Transaction, One got Captured in Poddar international...
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N
Niharik
Feb 23, 2021
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University fee paid but receipt not got

Sir I paid my admission fees using payUmoney.transaction was successful but I didn't get the receipt of the same nor the confirmation that my form has been submitted.
Kindly look into the matter as soon as possible because the last date for submission is 28th February, 2021...and if the issue did not get resolved I might lose the chance of having a seat in the University.
Please help!...
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Aadhar Number:[protected]

With my Aadhar authentication, I was applying for LLR on AP RTA Citizen App, the process went fine until payment success and the amount got deducted. But I see that the web application failed to complete my LLR application process. So I lost my money but I could not complete the LLR application.

Please help me refund my money back...
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Address: Delhi

Hello,

I just tried to book ticket ticket on asi.payumoney.com/quick/qum
at Qutub Minar delhi . my amount got deducted but didn't get ticket for that transaction . my second transaction got succeed .

thanks to provide your help.

payment resource app : paytm

failed Order ID : [protected]
failed Transaction ID : [protected]

Mobile no used to generate ticket...
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J
Jayanthi20
Oct 29, 2020
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Refund status on gateway payment through payu.in

I made online transfer to indusind bank account through payu.in payment gateway through netbanking(axis bank) on 20th October. The amount got debited from axis bank but the transaction was unsuccessful on the indusind side.

Source: Axis bank account
Bank transaction reference id: INB/[protected]/Payu.in
Date: 20/10/2020
Amount: 90000 INR

The money is not credited to the indusind account. What...
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R
Rishabh Singh Rajawat
Oct 21, 2020
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Refund initiated not credited

Dear sir

This is to inform you that I had received Rs 20000 from client the payment not settled by payumoney. When I am checking of status of I shocked because payment shown on hold. That time I raised a query for refund initiated to source account after 3to 5 days I had received a msg your payment refunded to sources accounts within 3 to 5 working days. But today i checked again show on refund successfully and your money on...
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C
cherthom
Oct 15, 2020
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Unable to delete stored credit card information

Address: Gurgaon, Bangalore, Mumbai

I wish to delete my credit card information which is stored with Payu. There is no option provided on their site.
This is a data privacy issue and they should provide consumer the option to delete their credit card information if they do no wish to store it.
Please help....
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G
Garvitkulshrestha
Oct 13, 2020
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ASI ticket not generated but amount deducted

I have tried to book 2 online tickets for Akbar's tomb, agra from the QR code available in the monument.
I opened the website and made payment of Rs. 40 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction...
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A
anshul khan
Oct 9, 2020
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CM90004 - Duplicate Record Error BUT MONEY DEDUCTED

I Registered for BIS recruitment 4 days back,
now i tried to make a payment with debit card for the registration simply
then money has been deducted from central bank but it shows CM90004-DUPLICATE RECORD
i want to get refund for the payment i made
plz help me regarding this
bis registration number[protected]
i contacted bis helpline, he said refund will be come in few days
but
i...
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M
Meraj K
Sep 14, 2020
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cm90004-duplicate record, but money deducted.

Address: Plot No. 1349 A/2, New Mankapur Nagpur-440030

I tried to register for cat 2020 on 14th sept 2020 at 8:50 pm. For rs 2000 payment via payu using central bank rupay debit card, it showed cm90004-duplicate record and rs 2000 was deducted from my account.

Sir the last date to apply for the registration is 16 september, 5:00 pm. The amount is deducted but registration couldn't be done.

Sir please refund my money today if possible or get my payment processed so...
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A
ayush._.gt
Sep 14, 2020
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cm90004 - duplicate record with payu

I tried to register for counselling of comedk on 13th sept 2020. For rs 5000 payment via payu using rupay debit card, it showed cm90004-duplicate record and rs 5000 was deducted from my account.

The last date to apply for the registration is 15 september. I am very tensed as the amount have already been deducted but the registration was not done.

Please refund my money today if possible or get me registered for...
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R
rahulms1415
Aug 15, 2020
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My payment settlement on hold

Address: bengaluru

My payu merchant id 6909788
On 9/08/2020 i received 40000 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.br...
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C
Con2019Sumer
from Chennai, Tamil Nadu
Aug 14, 2020
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transaction failure (amount deducted, status incomplete)

I made transaction to purchase stamps in epost office.

Transaction id: phi[protected]

Payment gateway id: 186431

Date:[protected]:37:00

Amount: 1000

Paymment gate way is pay u pg.

This money is deducted from my account, but transaction status is incomplete.

Please transfer my money back....
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R
Rajput Nisha singh
Mar 23, 2020
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I want reprint payment receipt

Address: Udaipur, Udaipur, Rajasthan, 313002

Dear sir, i paid a payment on dated[protected] for rajasthan university of health and science, but i have not receipt for the same payment, i need this receipt for as a proof and to be shown in sunrise collage of pharmacy udaipur, payment id is[protected]Transaction id b2fd43491a7dc42ddaf4]for rs.665.05 for rajasthan university of health and science jaipur. So i request you pl. Send me same receipt on my mail id. [protected]@gmail.com mobile...
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R
ravi11421
Feb 24, 2020
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money has debited from credit card but payment has not done

Date of incident 24/02/2020
Client number -[protected]
We have done the money transaction through the kotak mahindra bank credit card with card number [protected] through payu money... Money has been debited but the payment was unsuccessful.
Payment id[protected]
May i know actually where the problem is and let me know when can i get the money back in my card...
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B
Benjamin touthang
from Along, Arunachal Pradesh
Aug 13, 2019
Aug 1, 2023
This thread was updated on Aug 1, 2023
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tracking order

Address: Hmarveng, near EFCI meitei church, Churachandpur, Manipur, 795128

I ordered jbl bluetooth speaker using payumoney from ezeebazar online store, after completed placing order my money was deducting from my bank account after that i try to to track the product and i'm unable to track it so please if it isn't successful placing the order i would want my money to refund in my bank account or if the order is completely placing i would want a solution to track my order......
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A
ArunMadh
from Chennai, Tamil Nadu
Mar 25, 2019
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payment not received but amount deducted from bank

I have initiated a payment of rs. 82, 500 through payu gateway. I have used net banking option and paid the full amount through hdfc bank and got an success message along with transaction id. The complete amount got deducted from my hdfc bank account as well. But when i contacted payu, i got below message - we have checked and not found any credit against your transactions and payu is asking me to get in touch with your card/account issuing...
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K
k s r krishna
from Delhi, Delhi
Feb 2, 2019
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money taken 2 times in one application

Sir, i pay the money online about that my fresh driving licence on 02/02/2019. That time payumoney server is taken 2 time fee in my account. That amount is 1260/- plz cancle one application and refund amount 1260/- in my account. My debit card details is [protected]. Tranctions id is - othpg 168849.
So plz verify and refund1260/- in my account....
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A
ankit1401
from Bengaluru, Karnataka
Aug 20, 2018
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cyber fraud transaction

Hi,

A guy called me pretending to be SBI executive and he called himself as Avinash Singh and told his emp id to be 95819. He asked all my card details and did a payu transaction. I got a message with content:
Your payment(Id[protected] of Rs 8200.0 for Sri ram soni is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj .

Can you please track down this fraud payment and get me...
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sounakgogol
from Kolkata, West Bengal
Aug 8, 2018
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account deactivation

Address: 122002
Website: www.payumoney.com

My dad opened the PAY U MONEY account on March 2016.
Only one transaction has been done with it.
My dad expired on[protected].
I have been pursuing PAY U MONEY to deactivate my account.
Email id associated with my email id: [protected]@gmail.com
Merchant ID: 6362825
Mobile Number: [protected]
They are not closing it. I request PAY U MONEY to close my account....
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