PayUMoney Complaints & Reviews

Hi there,

I had made the payment for two separate Airbnb bookings and due to a partial cancellation, the amount was refunded by Airbnb through PayU.

Airbnb has insisted that they have made the payments to PayU on February 6, 2023 and that is should have been reflected on my account in 10-15 working days.
But it is March 15, 2023 today and there has been no refund in my account.
Airbnb has also provided me with the payment code and ARN code for the refunds as indicated below:

1. Payment code
J3V7B64QS7ZLPK42

ARN
74332743038303762612599

Refund amount of ₹6, 831.87 (screenshots are attached)

2. Payment code
RD4BC7R9RS8J8X62

ARN
74332743038303761546939

Refund amount of ₹14907.10(screenshots are attached)

I had separately created a PayU ticket with id: KL[protected]. However, there has been no response yet regarding the query and I'm not able to open any account in PayU as I'm an individual and not a business enterprise. As I understand PayU is a payment gateway that was used in the payment for booking in Airbnb and I'm not a direct customer. While the payments for bookings are going through, the refunds are not reflecting in my account.

I request a speedy resolution on the issue.

Regards,
Amal George Appadan
[protected]@gmail.com
[protected]

Hi,
I want to close my pay you merchant account for personal problem.

MID - 7133555

Merchant name - UNIQUE CAFE

My Merchant ID: 5036848

FYI, screen shots attached

I purchased of 400 rupees of diamond it showed that payment had been clear but I did not get diamond for game

Transaction dated March 05 /2023 for Rs 498 is successful for Google wear pixel watch merchant but order was not placed yet I don't know about further processing whether my product ordered is not placed or not.

I paid 648rs.to PAYU on 24thfeb for a birthday Cake ordered on Dailycakes.in website for 26th February to be delivered to Goalpara for Karabi Saikia. Till date no cake delivery and no refunds. No response from anyone. I want refund.

My 72000 is hold
After 120 days no realised
Please realise my amounts

I got the payment gateway activated approx 3 years back but suddenly without information they deducted rs. 5900 form the account saying that this is AMC. I wasn't even informed about the same. On the other hand they mention on the wensite that there is no any AMC Charges for the customers. They charge as per the transaction. Here they are charging on every transaction and without any information they deduct the amount that is not ethical. Please help me get my fund refunded. I am attaching screenshot of the deducted amount and The promise they make that there is not any AMC.

I have Gateway with PayUmoney(Merchent ID[protected] . They suspended the amount for 210 days without any prior notification. We are taking payment from one of our website. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse and suspended the account for 210 days. Now neither they are telling the further process nor responding any email. This time the settlement of amount is very much important. Please help me getting the settlement done by tomorrow.
This payment is being taken for spiritual yatra which is very much mandatory for us. This is not a business so need the amount urgently.

We are not at all missusing the credentials. The websiste I am taking payment from is our property only.

They suspended the amount for 210 days without any prior notification. We are taking payment from one of our websites. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse and suspended the account for 210 days. Now neither they are telling the further process nor responding any email. This time the settlement of amount is very much important.

We are not missusing the credentials. the website I am taking payment from is our property only.

Transaction ID: [protected]
Amount: 14800
Transaction date: 07.01.2023
I cancelled my MBA admission in IGNOU. They told me that my application fee will get refund. After that I got a mail from Payu that my amount got refunded. But the amount which I payed the money is deactivated by bank. So amount is not credited yet. Bank told me that the amount will not credit if the account is not exists, and also the amount will bounce back to the sender. The amount is stucked somewhere, please help and kindly give an update.

..

As I checked I could find one active loan account of Rs 62700 in my account but I could find any details at my end that I have taken any of that on year 2022. I have attached the screenshot please let me know the details of that account what is that loan all about and why it’s reflecting in my report??

My SBI credit card ending 9749 has been misused by some unknown person on 25th February 2023 at 8.41PM for RS.88500/- at merchant site showing PayU Gurgaon showing SMS received in my mobile number [protected].This Transaction is not done by me and misused by some unauthorized person.Hence reverse this amount rs.88500 to my card account

Product not deliver after the payment
This is Shweta hear from Gujarat and I had ordered form the Gadgets360 or gadgets360.com (1 Products) After I placed my order I did my payment of Rs. 499 to Payu Payment Pvt Ltd. on 7th January 23 by the Google Pay

After I successfully did my payment I recieved a text message from the VK-PAYUIB that transaction I'd is...for rs 499 done for kuldip narendrabhai gadhvi has succeeded team Payu.
And now I open the site but I do not getting my order in the order summary and my order is not delivered yet. Now I don't know how to reach this store. I even do not any communication from their side. Kindly help me out from this situation. It's fraud store or what I don't know. I am worried and yes it's really very serious issue. It happens with many people. And we don't even know how to take back out money.
Kindly request to the concerned team to look ahead as soon as possible. With my complaint I am attaching some screenshots which displays the communication may it helpful. Looking forward to your positive response. I request you to refund my money.

Hi PayU money team, I booked the attached ticket for Taj Mahal visit, for this my money deducted but ticket not generated/received at my mobile. Please help for refund my money.

Being harassed by PayUMoney i have paid amount to komparify merchant and komparify has initiated my refund on 03/02/2023 they have sent the screen shot as well but PayUmoney is not refund that amount in my paytm wallet its more than 18 days now everytime i raised ticket they are not responding yet i check the status on payUmoney help section its clearly showing that refund amount was initiated on 03/02/2023 and today is 21/02/2023 its more...

I have made payment through pay u on dtd 14 2 2023 rs. 275 to supplier, till date no any response or reply from supplier

it is too much pathatic and for pay u brand image is not good sign i.E. Dissatisfaction of acustomers who are using this pay u finance system

pls take this seriously for your future business with small and middle class customers

thanks

On 31st January, 2023, I paid Rs 998.00 for booking bus ticket using debit card through PayU, but I got email with subject 'Your Order at www.iamgds.com failed'. I haven't received refund till date, nor the ticket was booked, but amount was debited from bank account.

Timestamp 31 Jan 2023 02:00 PM
PayU ID [protected]
Payment Mode debitcard
Payment Gateway HDFC_Internal_Plus
Bank Reference Number [protected]
Failure Reason Error at the Bank Server end

Payu kept our settlement on hold and asked for delivery proofs, even after providing them with proofs they are not responding. They close our tickets saying duplicate request and not reply onto the main ticket HN[protected]. What kind of customer support is this? Why do we have to wait for getting our own hard earned money? Is payu going to pay interest on the days the hold our settlement? This is not at all acceptable.