PayUMoney Complaints & Reviews

I got the payment gateway activated approx 3 years back but suddenly without information they deducted rs. 5900 form the account saying that this is AMC. I wasn't even informed about the same. On the other hand they mention on the wensite that there is no any AMC Charges for the customers. They charge as per the transaction. Here they are charging on every transaction and without any information they deduct the amount that is not ethical....

I have Gateway with PayUmoney(Merchent ID[protected] . They suspended the amount for 210 days without any prior notification. We are taking payment from one of our website. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse...

They suspended the amount for 210 days without any prior notification. We are taking payment from one of our websites. Initially the amount settled but lateron they said you are misusing credentials. When we were adding website they didn't do anything neither they sent any information or notification. Initally the amount got settled properly but after two settlement they gave this excuse and suspended the account for 210 days. Now neither...

Transaction ID: [protected]
Amount: 14800
Transaction date: 07.01.2023
I cancelled my MBA admission in IGNOU. They told me that my application fee will get refund. After that I got a mail from Payu that my amount got refunded. But the amount which I payed the money is deactivated by bank. So amount is not credited yet. Bank told me that the amount will not credit if the account is not exists, and also the amount will...

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As I checked I could find one active loan account of Rs 62700 in my account but I could find any details at my end that I have taken any of that on year 2022. I have attached the screenshot please let me know the details of that account what is that loan all about and why it’s reflecting in my report??...

My SBI credit card ending 9749 has been misused by some unknown person on 25th February 2023 at 8.41PM for RS.88500/- at merchant site showing PayU Gurgaon showing SMS received in my mobile number [protected].This Transaction is not done by me and misused by some unauthorized person.Hence reverse this amount rs.88500 to my card account...

Product not deliver after the payment
This is Shweta hear from Gujarat and I had ordered form the Gadgets360 or gadgets360.com (1 Products) After I placed my order I did my payment of Rs. 499 to Payu Payment Pvt Ltd. on 7th January 23 by the Google Pay

After I successfully did my payment I recieved a text message from the VK-PAYUIB that transaction I'd is...for rs 499 done for kuldip narendrabhai gadhvi has succeeded...

Hi PayU money team, I booked the attached ticket for Taj Mahal visit, for this my money deducted but ticket not generated/received at my mobile. Please help for refund my money....

Being harassed by PayUMoney i have paid amount to komparify merchant and komparify has initiated my refund on 03/02/2023 they have sent the screen shot as well but PayUmoney is not refund that amount in my paytm wallet its more than 18 days now everytime i raised ticket they are not responding yet i check the status on payUmoney help section its clearly showing that refund amount was initiated on 03/02/2023 and today is 21/02/2023 its more...

I have made payment through pay u on dtd 14 2 2023 rs. 275 to supplier, till date no any response or reply from supplier

it is too much pathatic and for pay u brand image is not good sign i.E. Dissatisfaction of acustomers who are using this pay u finance system

pls take this seriously for your future business with small and middle class customers

thanks...

On 31st January, 2023, I paid Rs 998.00 for booking bus ticket using debit card through PayU, but I got email with subject 'Your Order at www.iamgds.com failed'. I haven't received refund till date, nor the ticket was booked, but amount was debited from bank account.

Timestamp 31 Jan 2023 02:00 PM
PayU ID [protected]
Payment Mode debitcard
Payment Gateway HDFC_Internal_Plus
Bank Reference Number [protected]br...

Payu kept our settlement on hold and asked for delivery proofs, even after providing them with proofs they are not responding. They close our tickets saying duplicate request and not reply onto the main ticket HN[protected]. What kind of customer support is this? Why do we have to wait for getting our own hard earned money? Is payu going to pay interest on the days the hold our settlement? This is not at all acceptable....

My payu merchant id 8734655
i received 14398.00 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I...

My payu merchant id is 7402216.

My settlement amount of Rs. 1, 36, 000 has been put on hold for 210 days without any explanation. I have given all documents as asked by Payu. I need my money deposited in my account t as soon as possible. Please help....

I have been asked for documents to be resubmitted by Payi after using the payment gateway for more than 2 years.
Once I resubmitted documents, they still held my payment settlement saying my account is suspended as money has been collected through other source and no other information.
I cannot even contact anyone from. Their team.
How to contact them and get my payment settlement...

Hi I've order a Item from casa. Decor. Through Payu
However there is no information on placed order. Please confirm the tracking or I need a Immediate refund.
Attaching transaction screenshot for reference.. Transaction no. [protected]...

I did make payment for qutub minar for 4 adults. Money Rs.140 from GPAY is deducted. But tickets not received.
Ref.id.
[protected]...

Online combo offer order .
Amound send me but order detail not received me .fake id...

Date of Incident 27/01/2023
I was doing a booking for AIRBNB Flat, and they asked me for payment. I initiated through Paytm wallet it was done successfully from my end and I received the transaction confirmation from the Paytm account that the amount was transferred in PayU money. Despite the confirmation of payment the AIRBNB booking was not done. Now PaYtm & payU money both are denying to refund the money.

Kindly...