PayUMoney Complaints & Reviews

Hi,
I made a payment to merchant british council using payment gateway payu. Transaction id igacrapil7 jan 5th 2018. Amount got deducted from my account but i got a transaction failure message.

When contacted payu regarding the same i got a reply saying the merchant was credited and the transaction was a success. So they cant help in this regard. However merchant (British council) says amount was not credited to their...

I booked ticket on ircrtc.co.in costing amount of 1820 on october 20. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount. Last time there was failed transaction of 880 which i recovered after 2weeks only after complaining. Do i need to complain everytime for failed transaction or it will be automatically updated.
My transaction...

On 14th july 2017 i tried payment of 806.05 through payumoney gateway to dte maharashtra website but the payment failed due to internet failure. The respective amount was deducted from my bank account but still not refunded. Bank officials have checked all the details of payment and they advised me to contact payumoney. Please check further details about my payment and refund me my amount as soon as possible...

Sir,
I paid my mess fee of NIT Srinagar via ecollect J&k bank. I recieved an email immediately that your order was successfull and your transaction is sucessfull. When i generated the reciept in collection history it says that fee is UNPAID. My sbi account has been debited.
Transaction ID : E[protected]CWH
Plz refund my requisite amount as soon as possible ot i'll have to pay late charges on it...plz i am frustated...

I am Sakti Sanker Dutta from Kolkata. Some people telephone me at about 1130 am today identifying they are from Axis Bank (tele [protected] and [protected]) and informed me that my debit card has some technical problem and so it is getting blocked and asked some information regarding the card. After much argument about their authenticity I have given the card number only. After few minutes I checked my account and found that a sum of...

Payment id[protected] amount 1497.13 not transfer my bank account 21 day passing still i am waiting my refund amount please solve this matter merchant order id pydc 16348659 for electricity bill payment aponline limited aponline refunded payumoney paymentgateway i am submit my complaint [protected]@payumoney ticketno.897096 dt 05/10/2016 again ticket no. 905546 dt.16/10/2016 ticketno.910399 dt.21/10/2016 every time asking give some time...

It's been nearly one month that I am waiting for my login issue to be resolved.

Everytime they say that they would resolve it within the next 2 days and it's been 3 weeks already

If the customer support is so ineffective as to solve as simple an issue as login, I feel sorry for the customers who are having financial issues with this company

Avoid this company, the most ineffective customer support...

PayUmoney.com (PayU Payments Pvt. Ltd) 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon - 122002 (F-130, GF, STREET NO.7 PANDAV NAGAR, DELHI - 110091, Delhi INDIA) is a big cheater and fraud. I working in this company since last 1 year and I know in details how they are first trapping the clients and then they blackmail the clients. Initially they release money in time to win the trust of the client and once the client’s...

I t r rathna kumar made a transction for income tax department for link aadhar amount of rs 1000.Hence money debited in my sb account of canara bank a/c[protected] narayanaguda branch hyderabad

payumoney company failed to transect the amout to incometax department showing cm 90004-duplicate record

so i need clarification regading the transction and revert the money back

I didnt take any loan from payumoney but a loan of Rs4960 is showing in my cibile score so remove this asap

I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
Transaction ID: [protected]
Merchant Transaction ID [protected]
Bank Reference Number IGAQTHSMM8
Timestamp [protected]:00:50.453
Refund Mode Back to Source
How to track the refund.
I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 9700 and is a big amount for me.

Dear Sir/ Madam,

Kindly note we have tried updating KYC documents on the site, but they are not getting uploaded, the company doesnt raise a ticket nor has a support staff, our money is blocked in their hands

I have paid amount via debit card it is in processing from 1hour I have paid it for my vehicle tax payment please slove the problem

There is unauthorised transaction of Rs. 49700 and 49701 on 11th September 2023 through payU Addpay services which I didn't give any consent of.
The current bill is showing me I have to pay this amount from my pocket.
Steps taken by me-
1.Blocked the card immediately
2.Called Cybercrime, they told that Bank reference number is not there they could come into action after statement is released.
3. Called ICICI Customer Care, raised a dispute against these transactions immediately.
4. Did an FIR at Marathahalli Police Station the same day.
5. Collected FIR early morning next day and went to ICICI Bank Nearest Branch to submit Customer Dispute Form on 12th September around 10:30AM
6. Statement generated around 9:30 PM on 12th September, immediately did a Cybercrime complaint around 10 PM on 12th September.
7. Submitted the Cybercrime complaint with Police station next day morning
8. Visited Police station regularly, and they said that investigation is going on, I would be informed when investigation is over.

My KYC is not being completed by you nor is my pending amount being settled.
your customer care support is very bad
please settle my pending amount and close my account.
otherwise I will complete consumer court.
your customer care support rating 0 out of 10
behalf me

I made payment of 499.82 rupees via ICICI BANK NETBANKING towards Vodafone bill payment but money was debited from my account but it still not credited to Vodafone company and bill is showing still outstanding . Please refund my money urgently.

check bank massage amount is credited to your account

Bill Reference Information : [protected]
Payment Id [protected]
Payment Request Id 0
Payment Request Serial Number 1
Payee Id 1050
Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
Payment Amount INR 499.82
Date of Payment 09/25/2023 12:00:00
Payee's Nick Name PAYUMONEY
Payee Name PAYUMONEY
Type of Payee M

We made payment against VI bill, but that payment not reflected towards our mobile no, payment deducted from our bank
refund our money on urgent basis

Bank transaction details
1 S11179519 25-Sep-23 25-Sep-23 25/09/2023 13:25 BIL/ONL/[protected]/PAYUMONEY /vrsMOB ICICI BANK NODA 499.82

check below proof, amount credited to your bank
Bill Reference Information : [protected]
Payment Id [protected]
Payment Request Id 0
Payment Request Serial Number 1
Payee Id 1050

Consumer Code ORIONTECHNOAGEOPCPRIVATELIMITED[protected]
Payment Amount INR 499.82
Date of Payment 09/25/2023 12:00:00
Payee's Nick Name PAYUMONEY
Payee Name PAYUMONEY
Type of Payee M

I want to deactivate my payu account
MID no -8215333
There is no response from contact support
I don't want to use this account anymore
They debit unnecessary money from my account

Subject: Complaint Regarding Non-Settlement of Transactions since August 2023
Dear PayU Payment Gateway Team,
I am writing to express my extreme dissatisfaction and frustration regarding the non-settlement of transactions captured through your payment gateway since long time almost in 2023. Despite numerous attempts to seek resolution and get in touch with your support team, we have received no response or assistance.
Below are the Transaction IDs for the unsettled transactions:
1. Transaction ID: dd855b46b572e488724b
2. Transaction ID: 64f275f[protected]a9
3. Transaction ID: 96e3b963984c15209a2e
4. Transaction ID: e1d95db39c017d67bcde
5. Transaction ID: 4e7cd79646f74905d42d
6. Transaction ID: 8ec9f8d5c7a3d33eb878
7. Transaction ID: affbde15ba0f8140cee2
8. Transaction ID: 75745b9189756dbe8176
9. Transaction ID: b7d800c00f903533f565
10. Transaction ID: faf4eb9aad36200a1958
11. Transaction ID: 41c0e09a77e01795f937
12. Transaction ID: c17a314d374d1c41caef
It is essential to note that these transactions are a crucial part of our business operations, and the delay in settlement has caused significant financial strain and inconvenience. We have been relying on PayU as a trusted payment gateway for our online transactions, and this ongoing issue has severely eroded our confidence in your services.
Furthermore, our attempts to contact your support team have been met with complete silence. We have made numerous phone calls and sent emails to your designated support channels, but no one has responded or provided any assistance in resolving this matter. This lack of communication and customer support is unacceptable and reflects poorly on PayU's commitment to its customers.
We demand immediate attention to this issue and a swift resolution to ensure the settlement of these transactions without any further delay. Additionally, we request that PayU investigates the unresponsiveness of your support team, SMB Team, KAM Team, Mr.Nasir, Ms Apurwa, Mr.Prerna, Mr.Rhuman and many more to add to this list., as it is imperative that customers have a reliable and responsive point of contact for assistance.
If this matter is not addressed promptly, we will have no choice but to explore alternative payment gateway options for our business, as well as file a legal complaints towards Fradulent activities by payu., as the current situation is unsustainable and detrimental to our operations.
We expect a prompt response to this complaint, outlining the steps you will take to rectify the situation and provide a resolution timeline. Please treat this matter with the urgency and seriousness it deserves.
Sincerely,

MID: 8764033
Tickit ID: CS[protected]
Tickit ID: GQ[protected]
Tickit ID: AB[protected]
Tickit ID: BP[protected]
Tickit ID: OK[protected]
Tickit ID: DM[protected]
Tickit ID: IZ[protected]
Tickit ID: ZT[protected]
Tickit ID: KK[protected]
Tickit ID: NP[protected]
First of all i say that PAYU IS TOTALLY SCAMMER AND FRAUD COMPANY. I will explain here why.

1) First they hold my settlement on 3-6 FEB 2023 and when i contected them they told me via tickit no NP[protected] to contect after 210days, after that they will do full and final settlement. till that wait. OK FINE.

2) Now i raised soo many tickits after 210 days and also tweeted soo many times on twitter, so after 10-15 days they unhold my account and settlement is under process that is OK and now i was happy and thinking that now my money will be settles within 2-3 working days. so deleted tweets and here also i mark my complain as resolved.

3) BUT as payu has seen that my mouth is shut now, so that they active my account BUT settlement is ONLY UNDER PROCESS, NOT SETTLED IN BANK AND TOLD ME IN TICKIT ID OK[protected] THAT YOUT ACCOUNT IS ACTIVE AND TERMINATED...WHAT IS THIS??...IS THIS SCAM??...
When i search this on youtube and tweeter and other internet websites, i get to know that yes, payu is doing all these with soo many users and yes payu is totally scammer and fraud company.

i have collected all these information from soo many users and i am going to file a legal case against this scam and i will also inform all these information to ED and CBI and NIA. i have also information that PAYU HAS CONNECTIONS WITH TERRORST ORGANIZATION.

DON'T WORRY I HAVE ATTACHED YOUTUBE VIDEO LINK AND SCREENSHOTS AS A PROOF.

youtube link 1: https://youtu.be/K7Q3ONjJo_A?feature=shared
youtube link 2: https://youtu.be/GJbahDeIWF4?feature=shared
youtube link 3: https://youtu.be/nUDnQWD8Qs0?feature=shared