PayUMoney Complaints & Reviews

I am writing to request an urgent refund for a recent order made through PayU. I have encountered significant difficulties in resolving the issue with the merchant, and I kindly request your assistance in facilitating the refund process. The details of the transaction are as follows:

Transaction ID:[protected]
Date of Incident: 11-05-23
Product(s) Ordered: [Provide a brief description of the products ordered]
I placed the order through a website advertisement that I came across on Instagram. Unfortunately, it appears that the website I made the purchase from was fraudulent, as I have not received any response from the merchant despite repeated attempts to contact them. Their lack of cooperation has left me with no alternative but to seek your support in resolving this matter.

I have attached relevant documents, including order confirmations, screenshots of the website, and any other evidence that can assist in validating my refund request. I kindly request that you thoroughly investigate this issue and take appropriate action to initiate the refund process.

Given the circumstances and the urgency of this matter, I would greatly appreciate it if you could prioritize my refund request and provide me with a clear timeline for its resolution. Additionally, please keep me informed of any updates or additional steps required from my end to expedite the process.

I understand that refund processes can vary, but I sincerely hope that PayU's commitment to customer satisfaction will guide the resolution of this unfortunate situation.

Thank you for your immediate attention to this matter. I look forward to your prompt response and a successful resolution of this refund request.

Sincerely,
Ankit yadav
[[protected]]

Regenerate response
Send a message...

My payu merchant id 8652893
On 03/05/2023 and 04/05/2023 i received two transactions14600and 13300 total amount 27900 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" 21 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us

I want to track my order

I had ordered crocs from clogcollsh website and did UPI which is dkne to payU payments private limited

Against a google ad by clogcollsh.com, I paid two payments for 2 orders through PayU payment platform. Now the company is non existent and not reachable. Approached PayU for getting merchant details for whim monies were collected and credited but they are not providing.
I feel PayU should have done its due diligence on the merchant before agreeing to collect monies on its behalf. Now the company is not reachable and am neither aware about the order nor is money returned.
PayU is party to this fraudulent transactions and is answerable to the customers who have paid through their platform

My PayU merchant id 8805736
On 17 April 2023 i received settlement money 11596 rs through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response on time . Later they asked me to submit the website details, invoice and delivery proofs . We already submitted everything. But we got one reply "your account on hold" try after 210 days.During when I use the pay u service it’s clearly mentioned everything about my business nature and details and we aren’t GST registered business entity . Also that the time the PayU service team asked me to charge 20000 rs as membership service but I rejected and I can clearly say that their service was good before and for any doubts their representatives contacted me on time but now once they hold my money nobody responds my calls and it’s literally like they are using our money for their business purposes. I feel like I got scammed by this company.
Why do I need to wait for the past few days it's our hard earn money and also we provide services for our customers. Customers asking about when we can start providing our clothings but due to this payment hold issues we can’t take any more orders and we closed the inventory. Why you refusing to deposit our money to the bank account. Pay U is really bring us more trouble.
I request your team please deposit our money or give me the refund option in our dashboard. Thank you .

Hey PayU,

Merchant Id : 8775234

We are a small business and our settlement of 1, 56, 000/- is on Hold from past more than 20 days. Our business is getting hurt and we are not able to pay to our vendors because of the settlement. We don't have a money to eat food as well. We are almost bankrupt. Please help us in getting the settlement done. We have submitted everything which your customer team has asked for. We totally rely on the settlement amount for our Business and Basic Life. Our vendors have stopped working for us as we haven't paid them. We are losing our customers trust and vendors trust. Please help us in getting settlement we request you. It's a big amount for us. Please help us.

I have been charged ₹2500 all of a sudden while receiving a payment from a customer. The deducted ₹2500 from the receipt n reimbursed remaining amount. They say it is AMC but i was never informed about this fee. They dont discuss and just close the tickets. It’s frustrating to deal with them.

Transaction No. [protected] for Rs 488.00 done for INDRAJIT ASHOKBHAI GADHIYA has succeeded Team PayU

My merchant ID is 7428570
I have already shared all the relevant documents. But still you are asking me to send me proofs. I dont know what other proofs you need. Kindly settle my 66000 INR

I have made 3 orders from sound-life-4629.myshopify.com.The payment was made to a merchant of [protected]@indus on 28th March 2023 and the products are not delivered yet.So, I would like the merchant to refund my money.

I have received an email on 28th April saying that you have received a refund of INR 38297.0 from PayUMoney SAARANYA HOSPITALITY TECHNOLOGIES PRIVATE LIMITED back in your account -

Transaction ID: [protected]
38297.0 Refunded Successfully
Timestamp[protected]:31:27.609
Refund Mode - Back to Source

However, I did not receive the money in my bank account from where I did the payment. What should be done here ?

Dear sir, i paid a payment on 29 july 2022 for carrier point univeristy Kota but i have not receipt for the same payment, i need this receipt for as a proof and to be shown in my college, Transaction id ( T2207291532074936813864) for rs. 49000 for Carrier Point University, Kota. So i request you plz Send me same receipt on my mail id. {[protected]@gmail.com} mobile number [[protected]] Thank. & regards. Labeeb Javed

Merchant ID (MID[protected]
Email - [protected]@outlook.com

We have already shared all the details/information and documents that your team has asked for via Email & Tickets, So we hereby request you to kindly check the same & do the needful by releasing the pending settlements and funds. Hope you understand.

Thanks & Best Regards!

Transaction No. [protected] for Rs 1148.00 done for MANISHABEN RUSHITBHAI GONDA... has succeeded Team PayU
onetreadsell.in
Boat combo offer
Kindly respond to my complaint

Trade name: style villa

Phone number: [protected]

Email: help.[protected]@gmail.com

Physical address: 555 Copier And Stationery Ganesh Colony, villa, 388001 Anand GJ, India

VAT number:

Trade number:

Trade name: onetreadsell.in

Phone number: [protected]

Email: [protected]@gmail.com

Physical address: 2541 10th Main Road 2nd Stage Rajajinagar, 560055 Bengaluru KA, India

I've tried ordering a product from OnePlus store App, while placing the order my money got deducted from credit card and order got cancelled. Meanwhile i recieved a message regarding initiation of refund.
But again when I tried to order same product for the second time my money got deducted and this time there is no confirmation regarding initiation of refund. Order is not placed either.

Please look into this.

I have submitted all the documents they asked for invoices, mails i have submitted them but they are not releasing my amount which was put on hold it a very fraud company there intention was to stole our hard earned money
After submitting all evidences they are saying it is not enough and we are closing the ticket my amount of 34, 000
Iam going to file a case and complain in RBI ombudsperson
M ticket I'd was closed without any resolution
My merchant id 8737549
Ticket I'd IW[protected]
Amount 34, 000

I had initiated the transaction through payu payment gateway by debit card but since the transaction was unsuccessful but still my money got debited from my account.I am requesting you to resolve this issue at the earliest and please refund my money back.

Ticket Number - QQ[protected]
Merchant ID (MID[protected]
Email - [protected]@outlook.com
[protected][protected][protected]

Hello PayU India Team,

Your Team Haven't Resolved Our Concern & Issue Related To Settlement & Activation Of PayU Account, We Have Been Following Up From Last 2 Weeks Itself To Get It Resolved, But Unfortunately Disappointed! Moreover, We Are PayU Merchant For Around 1+ Years.

The Team Have Asked Us For Line Of Business Details With Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount Which We Have Shared Already Proof Of Delivery & Order Fulfillment Details For Both PayU ID's As Asked By The Team On The Mentioned Ticket.

Invoice/Bill Of Supply With Details We Have Already Shared Earlier On The Mentioned Ticket - QQ[protected]

Please Check Now & Do The Needful To Resolve The Concern ASAP! We Are Waiting & hoping to get the same resolved and addressed now!

Ticket Number - QQ[protected]
Merchant ID (MID[protected]
Email - [protected]@outlook.com
[protected][protected][protected]

Hello PayU India Team,

Your Team Haven't Resolved Our Concern & Issue Related To Settlement & Activation Of PayU Account, We Have Been Following Up From Last Week Itself To Get It Resolved, But Unfortunately Disappointed! Moreover, We Are PayU Merchant For Around 1+ Years.

The Team Have Asked Us For Line Of Business Details With Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount Which We Have Shared Already Proof Of Delivery & Order Fulfillment Details For Both PayU ID's As Asked By The Team On The Mentioned Ticket.

Invoice/Bill Of Supply With Details We Have Already Shared Earlier On The Mentioned Ticket - QQ[protected]

Please Check Now & Do The Needful To Resolve The Concern ASAP! We Are Waiting & hoping to get the same resolved and addressed ASAP!