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PayUMoney
PayUMoney
Customer satisfaction rating: 56%
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2521
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PayUMoney Customer Care

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7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

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Customer satisfaction rating
56%
Complaints
2521
Pending
304
Resolved
1326
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This website is doing the fraud and they are showing govt jobs and while applying they asking for 1000 and I did that but...
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I bought T shirt from glamourtshirts.in on 23-March. And I received order details but did not receive my order. I have send couple of mail to their email but no response. Is glamourtshirts.in is fraud merchant?

How can I get my money back? Also I see no option to reach out payumoney support.

How can I get my money back?
Apr 10, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Apr 14, 2021
Updated by [email protected]
Hello Payumoney, where can I share my transaction details?
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
[email protected]'s [Complaint's author] reply, Apr 12, 2021
Kindly provide steps to provide my information in help.payu.in?
I don't see any options to share my details.
Did we check with merchant on above complaint? If glamourtshirts.in is fraud merchant he may be looting many customers money.
Kindly check this as soon as possible.
Hi,

We request you to share your payment ID or screenshot of the transaction here so that we may check and assist you at the earliest.

Regards,
Team PayU
[email protected]'s [Complaint's author] reply, Apr 16, 2021
I can not share any details here. Share me payumoney support email or phone number. I can forward my details to email.
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Hi,

We would request you to visit http://help.payu.in/ and provide the details so that we can assist you accordingly.

Thanks,
Team PayU
[email protected]'s [Complaint's author] reply, Apr 22, 2021
Support team, have u ever visited that mentioned site?
I have given my details based questions asked there but at end I see the message please reach out to merchant.
Please check. :(
Hi,

Please share the Payment ID here so that we can assist you better at the earliest.

Regards,
Team PayU
Below is the order detail I have received from glamourtshirts. In order link is not complete one as that may show up my personal detail. Hence I removed.

Hi, thanks for your purchase of Rs. 398.00 from Glamour Tshirts! View order (GT#20410): https://glamourtshirts.in/[protected]/orders/
[email protected]'s [Complaint's author] reply, 20 hours 33 minutes ago
Any update?
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    I have paid property tax in the Vijayawada municipal corporation .Money got deducted in my bank account. But the same is not...
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    Hi, I made a transaction (ID: [protected]), . but this company Shreejifabrics turned out to be a fradulent company and merchant with no company at all. Can you please look into this guy with login [protected]@gmail.com & mobile: 99XXXXXX36 and block this merchant and refund the above transaciton with this person.

    thanks & regards, Bharath
    [protected]
    Apr 10, 2021

    Complaint Status

    PayUMoney customer support has been notified about the posted complaint.
    Hi,

    We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,
    Team PayU
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      Paid water tax but payment is not updated in Vijayawada municipality.

      message from ICICI bank :

      ICICI Bank Acct XXX705 debited for INR 2124.00 on 07-Apr-21 & yellowqr.183597payumoney@hdfcbank credited.UPI:[protected].Call 18002662 for dispute or SMS BLOCK 705 to [protected].
      Apr 10, 2021

      Complaint Status

      PayUMoney customer support has been notified about the posted complaint.
      Hi,

      We regret the inconvenience. We will check and update you on the status soon.

      We appreciate your patience & understanding in this matter.

      Regards,
      Team PayU
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
      mjmohan's [Complaint's author] reply, Apr 10, 2021
      paid through google UPI [email protected] for water tax Vijayawada minicipality towards HSc No 1073055605 (consumer name: K Ramachandra Rao) of amount 2124 on 07 Apr 2021.The bank message is as above.
      for more information amount is credited to UPI:[protected].
      PayUMoney Customer Care's response, Apr 13, 2021
      Verified Support
      Hi,

      We regret the inconvenience caused. Please note that this is a successful transaction via PayU Id - 12688195523 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 325105001 in order to get the status at their end.

      Regards,
      Team PayU
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        Dear Sir / Madam
        Our Merchant ID:- 7063806
        Business Name :- Plug N Play

        One of our customers...
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        Dear Sir,
        I have did payment of 2000/- on egras haryana portal on 16.03.2021.

        My payment status is...
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        Transaction to Belgaum municipal corporation. Property tax
        Contact [protected]
        Email, [protected]@gmail.com
        Transaction failed. Money deducted
        Apr 08, 2021

        Complaint Status

        PayUMoney customer support has been notified about the posted complaint.
        Hi,

        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

        Regards,
        Team PayU
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          I made a payment of Rs.11483 to PLI through PayU on 1st April 2021. My transaction got failed. However my money got debited from my bank account ICICI bank with transaction id:[protected]. Neither the amount got deposited in PLI nor the amount got refunded back to my bank account.

          Date:[protected]
          Refund not credited in my bank account
          Refund not credited in my bank account
          Apr 08, 2021

          Complaint Status

          PayUMoney customer support has been notified about the posted complaint.
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            Hello Sir,

            Today i ordered T500 smart watch through online The TH SHOP. My money 399 Rs was debited in my account.But i didn't get the order and delivery details.
            Do, i request you kindly refund my amount.
            Please find the attachment of payment
            Product
            Apr 07, 2021

            Complaint Status

            PayUMoney customer support has been notified about the posted complaint.
            Hi!

            Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@yahoo.com for further assistance with your query.

            Regards,
            Team PayU
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              I did a transaction on april 6, 7:14 ist(your can check the screenshot), i clicked on the pay button twice, got 2 request, completed the first one, and then mistakenly resfreshed, it is now showing cancelled by the user
              The amount was 4799 rupees
              Merchant name was Akshay Ranade
              Transaction failed but amount got debited
              Apr 07, 2021

              Complaint Status

              PayUMoney customer support has been notified about the posted complaint.
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                Hi sir my name is katkade Umesh Ramesh and my refund will be processed in 20/03/2021 says payumoney but refund will be not credited in my account
                Please help
                Refund not credited in my account
                Apr 06, 2021

                Complaint Status

                PayUMoney customer support has been notified about the posted complaint.
                Hi!

                As checked, you have raised the chargeback against this transaction on 27/03/2021. Hence, you need to follow up with your issuing bank against the same for further assistance.

                Regards,
                Team PayU
                9168365181's [Complaint's author] reply, Apr 8, 2021
                You said me at your email your refund will be processed successfully but why not credited in my account

                U said again and again you have raised charg back request to 27/03/2021, but my bank said me your not any charg back request for my transiction
                9168365181's [Complaint's author] reply, Apr 8, 2021
                You said me at your email your refund will be processed successfully but why not credited in my account

                U said again and again you have raised charg back request to 27/03/2021, but my bank said me your not any charg back request for my transiction
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                  Res sir I have paid debit card of Rs. 4750 / - through Pay you money on 5/4/2021 CSCEGovernanceSericeSouthDelhi. But that payment was not credited. so please solve my problem
                  Payment ,not receive
                  Apr 06, 2021

                  Complaint Status

                  PayUMoney customer support has been notified about the posted complaint.
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                    1april 9.28am, 100rs debit my account payumoney paid but not refund, referral no -7177
                    Apr 05, 2021

                    Complaint Status

                    PayUMoney customer support has been notified about the posted complaint.
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                      I ordered my clothes from beautify yourself but nither they are giving any response nor showing my order details i want my refund back of 1128rs. Please help me.
                      Fraud happened
                      Apr 05, 2021

                      Complaint Status

                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on sales.[protected]@gmail.com to get the status at their end.

                      Regards,
                      Team PayU
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                        Transaction failed by pressing back button by mistake here is the following details.

                        Name - Syed Roamanbr...
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                        Hi, i was trying to book tickets through ASI online site for tajmahal. Paid the ticket from G PAy but i didn't receive any tickets.

                        Please help
                        upi transaction id :[protected]
                        Apr 03, 2021

                        Complaint Status

                        PayUMoney customer support has been notified about the posted complaint.
                        Hi!

                        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                        Regards,
                        Team PayU
                        Fidenn NA's [Complaint's author] reply, Apr 21, 2021
                        it says invalid ID at help.payu.in

                        whats your support email or customer contact number
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                          [Resolved]

                          Sir on date 31 march 2021.itransfer 25000/00ruppes through hdfc bank on time 11:58 am to csc(common service center) wallet.but transistion is failed ¬ amount reached my csc wallet. but amont deducted my hdfc account. so please help return my 25000/00 ruppess my account soon.
                          Amount deducted my account but not transfer my csc wallet
                          Amount deducted my account but not transfer my csc wallet
                          Apr 6, 2021
                          Complaint marked as Resolved 
                          sir my matter is solved .my fund is return 05/04/2021 in my account. thanks for you and all team.
                          Apr 04, 2021

                          Complaint Status

                          PayUMoney customer support has been notified about the posted complaint.
                          Apr 03, 2021
                          Updated by vishwesh pal
                          sir in above complaint show reach amount my csc wallet.but transistion is faild & not reached my 25000/00 ruppees my csc walllet.
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                            Transaction failed and amount debited in my account by pressing back button by mistake.
                            Name - Syed
                            Email - [protected]@gmail.com
                            Payment Id - [protected]
                            Date - 02/04/2021
                            Merchant Name - Suhani Puliani
                            Apr 02, 2021

                            Complaint Status

                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            We regret the inconvenience caused. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                            • PayU, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
                            syedroaman's [Complaint's author] reply, Apr 3, 2021
                            Name - Syed Roaman
                            Phone - 9739948932
                            Email- [email protected]
                            Transaction - 02-04-2021
                            Time - 21:43
                            Payment mode - SBI Net banking
                            Payment Id - 421446925
                            Amount - 645
                            Merchant website - www.pulianilawbooks.com
                            PayU payment ref - IGAKWJGMP9
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                              On 26th March 2021, I did two transactions to a fraud website via PhonePe App through PayUMoney gateway. The website is not working now so there isn't any way to get the refund through the website. Below are the two transaction ids. Please take action against this issue ASAP.

                              Transaction IDs
                              [protected]
                              [protected]
                              Refund request from a fraud website.
                              Refund request from a fraud website.
                              Refund request from a fraud website.
                              Apr 04, 2021

                              Complaint Status

                              PayUMoney customer support has been notified about the posted complaint.
                              Hey, this is a successful TXN via PayUmoney Payment ID [protected] & [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding refund, you are requested to contact the merchant directly to get the status at their end.
                              Siddhant Shamkure's [Complaint's author] reply, Apr 6, 2021
                              Don't you understand that there is no way to reach the merchant as the site is disabled? The contact number and email mentioned on the website were fake. There's no way that I can contact the merchant. At least give me the merchant's details so that I can file a police complaint.
                              Hi!

                              Apologies for the inconvenience. As checked, these are successful transactions via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                              Regards,
                              Team PayU
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