PayUMoney Complaints & Reviews

We have made payment of Rs 778710/- on 2/8/21 for payment to Punjab State power corporation limited using PayU and received a successful notification also, and now we are getting to know that the money was not credited to Punjab State power corporation limited.
PayU transaction ID- 8518561
Transaction ID-[protected].
And now when I raised the query they have automated response that refund initiated on 3/8/21 and will be done in 5-7 days, it's 15 days now and there is no way to get in touch with them .

Sep 24, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

PayUMoney Customer Care's response As checked, refund against Payu ID [protected] was initiated on[protected] and stands queued as the merchant does not have sufficient funds in his Nodal account. Thanks!

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As I have purchased some products from flybaby.com I didnt got any message from that site and also my money got deducted from my account to [protected]@axis.com so I think the merchant is fake fraud so I want my money back from payumoney

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 18, 2021

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Hlo sir
from lost fews days my settlement was on hold so please complete my order or refund the money
merchant id 8265341.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 18, 2021

Verified Support

Hi, we would like to inform you that we have forwarded your request to the concerned team regarding the pending settlements. They will get in touch with you shortly.

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Address: SONITPUR DHEKIAJULI

Dear sir
my payment sattlement is on hold
transectin id- [protected] please solve this problem

Sep 26, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

PayUMoney Customer Care's response Hi,

As checked the funds were already sent to you with UTR no -N[protected] Settlement id[protected]. Thanks!

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Address: Mamudpur, Magrahat, South 24 parganas. Pin-743355

I have two transaction on18/08/2021 using UPI Payment Through phonepe. My Transaction Id T2108180727133206708397. Amount 1600. And another transaction id is T2108180747299761320744. Amount 400.my payment successful but payment not receive to the marchent. And diamond not added to my free fire id. I want to refund my amount total 2000.

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Address: 241/b Navneet nagar

I am attempting payment from last 20 days for haryana government fee. All attempt are fail

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 17, 2021

Verified Support

Hi,

Please visit https://help.payu.in/ and raise the issue so that our team can check and assist you accordingly.

Regards,
Team PayU

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Address: Okhla industrial area phase I

Sir/mam please request updated my amount on vungo rummy on show my amount
Name-Rohit Kumar
Mob no-[protected]
[protected]@gmail.com
My I'd vungo rummy[protected]

Sep 21, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 17, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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I will pay 240 for double top up but still I will not received the diamond plz clear my problem

Sep 19, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 16, 2021

Updated by Sudeesh hareesh I will pay 240 for double top up but still I can't receive diamonds plz clear my problem and send diamonds quickly it's my request

Verified Support

Aug 18, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6260054 in order to get the status at their end.

Regards,
Team PayU

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Have tried to book 1 online tickets for tajamahal, agra from paytm app
I opened the website and made payment of Rs. 1250 using my upi id.
I approved the payment from paytm app.
Amount is deducted from the bank account but tickets were not genereted.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 15/08/2021
3:13 PM

Transaction id shown by paytm app[[protected]]

Customer name is- asimustseenicin
Customer Upi- asimustsee.[protected]@icici

Mobile number (Used while booking) - [[protected]]

Oct 1, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 21, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayU Payment ID [protected] at our end, the amount for the same has been remitted to the merchant (asimustsee.nic.in). For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Please send my money via phonepe.or u send me diamonds to my freefire I'd [protected].i have done INR 240 I.E.310+310 diamonds.please send me as soon as possible.

Sep 27, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 18, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5507220 in order to get the status at their end.

Regards,
Team PayU

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Address: Ranchi GPO, Main Road Ranchi

Provide the details of amount debited of Rs. 649/- through ref. no. [protected]IGALTTEMW5 dated 16.08.2021.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: WWW.TRADERSPIPS.COM

Recently on 11st August I made a transaction of Rs 15000 for forex trading or commodity trade . They gave me commitment for 2-3 calls daily as well as training, since the day I have made the transaction they have just made 1 call after that they are giving silly excuses that today is market closed or today is market is versatile etc etc . They have told me that there firm is Uk based and the name of firm is TRADERSPIPS Contact no. They have provided me is +[protected] . I am sure because they India based because of background traffic and people talking at the back when we were having telephonic conversation . I can attach everything like screenshot of payment as well as voice recordings and a little conversation over gmail . Kindly provide me the refund as soon as possible .

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2021

Verified Support

Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Stay Safe, PayU

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I have tried to book 1 online tickets for tajamahal, agra from paytm app
I opened the website and made payment of Rs. 1250 using my upi id.
I approved the payment from paytm app.
Amount is deducted from the bank account but tickets were not genereted.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 15/08/2021
3:13 PM

Transaction id shown by paytm app[[protected]]

Customer name is- asimustseenicin
Customer Upi- asimustsee.[protected]@icici

Mobile number (Used while booking) - [[protected]]

PayUMoney customer support has been notified about the posted complaint.

Aug 15, 2021

Updated by Khalid88 I have tried to book 1 online tickets for tajamahal, agra from paytm app
I opened the website and made payment of Rs. 1250 using my upi id.
I approved the payment from paytm app.
Amount is deducted from the bank account but tickets were not genereted.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 15/08/2021
3:13 PM

Transaction id shown by paytm app[[protected]]

Customer name is- asimustseenicin
Customer Upi- asimustsee.[protected]@icici

Mobile number (Used while booking) - [[protected]]

Aug 15, 2021

Updated by Khalid88 Solve this problem as soon as possible

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Address: V_Guard

Website: Free

Double diamond top up .you chest my amount 400Rs my goole pay debit ur account.please send my amount 400 rupees .I compliant police station

Sep 27, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 15, 2021

Updated by Sureshree Free fire offical top up fake.my Google pay 400 Rs credit your account .not send free fire diamond and You return send my amount 400 RS.

Verified Support

Aug 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7d1fc3a8cccba5b1fb95 in order to get the status at their end.

Regards,
Team PayU

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Address: Kkr

Website: topupkaro.in

I didn't get diamonds 200 diamond

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2021

Verified Support

Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Stay Safe, PayU

Reply

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I top up 500rs but dimonds not get to me so plz help me

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Address: Ap

I top uped with 500rs but I didn't get dimonds and also return money also so please kind on me

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8909524 in order to get the status at their end.

Regards,
Team PayU

Aug 16, 2021

Updated by Syamsundar Kondamuri Please send my money back

Aug 17, 2021

Updated by Syamsundar Kondamuri Please help 🥺🥺🥺 meeee

Verified Support

Aug 18, 2021

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Stay Safe, PayU

Aug 19, 2021

Updated by Syamsundar Kondamuri How can I contact him

Aug 25, 2021

Updated by Syamsundar Kondamuri I didn't get any response from

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Address: Tindivanam.Tamil Nadu

Ello Sir, i have topup for 240 rupees. the payment is successful at the end and debited for my account but the daimond is...
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PayUMoney customer support has been notified about the posted complaint.

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S

Sam Aakash

Aug 16, 2021

paid amound image sir. please help

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

Sam Aakash's [Complaint's author] reply, Aug 17, 2021

Bank reference number : 20210814111212800110168822431554359
bank statement : 13814987858
Transaction date : 2021-08-14 11:18:33
Email Id : [email protected]
Last 4 digits debit card number : 6339
UPI

PayUMoney Customer Care

from Gurgaon, Haryana

Aug 17, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6110609 in order to get the status at their end.

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Regards,
Team PayU

Reply

Sam Aakash's [Complaint's author] reply, Aug 18, 2021

Refunds Bank

Sam Aakash's [Complaint's author] reply, Aug 22, 2021

not money sent

PayUMoney Customer Care's response, Aug 24, 2021

Verified Support

Hi,

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

Regards,
Team PayU

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I have recharged freefire diamond from " freefire offical top-up" but I haven't received any diamonds. So in need refund for this transaction.

Sep 20, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 88a7b3b5b79625c4a5bd in order to get the status at their end.

Regards,
Citrus Support Team

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Amount deducted diamonds not received.

Sep 30, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6141261 in order to get the status at their end.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 46

Payment fraud of Rs 778710/-

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I want my money refund

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Settlement is on hold

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Settlement issue (on hold)

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Free fire diamond Topup Website Fraud

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Attempting payment from last 20 days

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My payment done but not show on display

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Free fire double top up

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Money deducted to asi but ticket not received

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I did topup but diamonds are not credited

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Provide the details of amount debited of Rs. 649/- through ref. no. 13823584422IGALTTEMW5

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Meta traders - 5 or QFX Trade Limited

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Money deducted but ticket not received

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Free fire official up top

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Ff diamonds not received

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Not get diamonds

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I didn't get diamonds

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Help sir

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Freefire

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Diamonds not received

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