Claimed

PayUMoney Complaints & Reviews

3
Updated: Jul 19, 2025
Complaints 3759
Resolved
2133
Unresolved
1626
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 44

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
Justin Gowtham
Aug 25, 2021
Report
Copy

Address: Tamilnadu

I purchased items yesterday... But I'm not getting any items from payUmoney
PayUMoney customer support has been notified about the posted complaint.
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    SAURAV SHARMA 30443
    Aug 24, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: A33 gokul vihar Meerut

    I Rajesh Sharma i do payment rs 2919.45 for .Meerut public school meerut transition I'd is[protected] dated 24 Aug 2021 12:55 .49 transition failed but money is dedicated my account no [protected] request you refund money soon as soon.
    +1 photos
    Oct 8, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Aug 25, 2021
    PayUMoney Customer Care's response
    Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Hope this helps.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shubham4455
      Aug 24, 2021
      Report
      Copy

      I made top up of 150 but did not get diamonds
      PayUMoney customer support has been notified about the posted complaint.
      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Y
        yogeshsatpute333
        Aug 24, 2021
        Resolved
        Report
        Copy
        Resolved

        For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

        It's done 60+ days but still PayUMoney not refund my amount.

        The unsettled fund against MID 6255914 is INR 39056

        On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.

        Transaction Id: [protected]
        Please see the attached image, in this image it showing a refund inited from 1 Jul but not received yet and status showing "Queued". so please refund my Rs. 20, 000/- to the back source.
        +1 photos
        Oct 8, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Aug 26, 2021
        PayUMoney Customer Care's response
        Hi, we are working on your concern raised and shall get this resolved for you on priority.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Sharma saurabh563
          Aug 24, 2021
          Report
          Copy

          Hello sir
          My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

          Please you can complete my settlement i m hardly request to you .

          Thanks you
          Regards by
          Saurabh
          PayUMoney customer support has been notified about the posted complaint.
          Hi,

          Please share your merchant ID so that we can get it checked for you.

          Regards,
          Team PayU
          Helpful
          Found this helpful?
          1 Comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sharma saurabh563
            Aug 24, 2021
            Report
            Copy

            Hello sir
            My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

            Please you can complete my settlement i m hardly request to you .

            Thanks you
            PayUMoney customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Sandeep Akkenapally
              Aug 23, 2021
              Report
              Copy

              I topuped 240rs free fire but diamonds not received and money cutted from My bank. Pay u money is fraud
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
              Helpful
              2 other people found this review helpful
              2 found this helpful
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Reo 927
                Aug 23, 2021
                Report
                Copy

                Address: I do no

                Transaction id[protected]
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                Aug 23, 2021
                Updated by Reo 927
                Pls help me
                Helpful
                3 other people found this review helpful
                3 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  L
                  lalith78
                  Aug 23, 2021
                  Report
                  Copy

                  I have submitted all the documents asked by you while I was starting my business. After the approval was given by you only, I have integrated payumoney with my website. First 26 transactions were settled smoothly.
                  From 27th transaction onwards till now the 67th transaction (Total - 41 transactions), you have not settled the amount. I was trying to contact over toll free number or any landline number. Nothing is available. Moreover, the automated chat tells that your account is on hold and I cannot proceed further.
                  I got a mail from you to send the Invoice copy and proof of delivery of few PayUIDs. Those documents were submitted to you. On 05.08.2021, you have asked for few more days to resolve the problem.
                  On 06.08.2021, I got a mail from you stating that you are not supporting my line of business and telling that you are going to refund the amount to the customers who have already received the items from me. How can I get the amount back from them at this stage? I have just now started my business and all my funds are blocked by you.
                  1. If you are not supporting my business, why you have allowed my business to get integrated.
                  2. You have smoothly settled the first 26 transactions. How did you do that?
                  3. If you would have informed this initially, I would have made some other (payment gateway) alternative.
                  4. Even on 04.08.2021, you have asked me to provide service to the customer for the PayU Id: [protected] stating that it was a successful transaction.
                  Moreover I was allotted GST Number stating my business as trader of Indian Coins and Stamps (Numismatics – the term mentioned by GST Council). For dealing with them, 5% GST is fixed by the GST Council. It is a legal business also.
                  Moreover you are supporting similar websites.
                  If you are not supporting my business further, you settle all the amount held by you to me for which I have already done the service to the customer.
                  Kindly look into the matter and give me a favourable solution. Looking for a swift response on the same.
                  PayUMoney customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Divyanshu Chaturvedi
                    Aug 23, 2021
                    Report
                    Copy

                    I purchased ticket for Taj Mahal, amount deducted from my account but tickets was not generated . When will I get the refund
                    +2 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      SDhawan_19
                      Aug 23, 2021
                      Report
                      Copy

                      Hi,
                      My fee payment on davchd website through the only selectable mode : "ONLINE PAYMENT THROUGH PAYU" gave Duplicate Record error on the last step whereas an amount of Rs. 36810.00

                      Card number: x2454
                      Mobile number: [protected]
                      PayUMoney customer support has been notified about the posted complaint.
                      When can I expect a call from them. It is my last day of fees submission. I don't have excess amount to pay it now. I depend on the reversal of money in my account or successful transaction to my college.
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
                      Helpful
                      Found this helpful?
                      2 Comments
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        L
                        Lôvêly Kûtty
                        Aug 22, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Kotagiri

                        200rs for paid but not received no diamonds of my free fire account why not
                        Please give refund of my money or diamonds immediately
                        +3 photos
                        Sep 25, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 23, 2021
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 9097828 in order to get the status at their end.

                        Regrds,
                        Team PayU
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bhargav Raj bose
                          Aug 22, 2021
                          Report
                          Copy

                          Address: Chikkaballapura

                          I am alredy purchaise the daimonds of Rs 80 for my free fire [protected] account but here are no daimonds in my account so please send my daimonds to my account
                          PayUMoney customer support has been notified about the posted complaint.
                          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vps panda
                            Aug 22, 2021
                            Report
                            Copy

                            Address: Singapore

                            I top up for 80 INR in the category of free fire and the amount debited from my account. But I didn't get the diamond I do know why? ... Refund the money or give the diamond soon..
                            +2 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 23, 2021
                            PayUMoney Customer Care's response
                            Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                            Aug 25, 2021
                            Updated by Vps panda
                            How do I contact your merchant. What are you talking sir? Why I have to talk with them I paid through your website so you are only responsible for this. Refund my money as soon or give me diamonds soon.

                            Waiting ...
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              U
                              Uttam nunia
                              Aug 21, 2021
                              Report
                              Copy

                              Address: Kumarghat holly cross school near by police station

                              Have paid 400.rs to payumoney to get diamonds in free fire but i didn't get any diamonds yet.i want my money
                              back.please refund my m
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Aug 21, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                I purchased UC of 110 but it has still not been credited
                                +1 photos
                                Oct 1, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 23, 2021
                                PayUMoney Customer Care's response
                                Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6555330 in order to get the status at their end.

                                Regards,
                                Team PayU
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  C
                                  Chithrachithukutti
                                  Aug 21, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  My recharge will be successfully but I can't receive the the diamond
                                  +2 photos
                                  Sep 27, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6628171 in order to get the status at their end.

                                  Regards,
                                  Team PayU
                                  Refund my amount
                                  Helpful
                                  3 other people found this review helpful
                                  3 found this helpful
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Panugantisangeeth
                                    Aug 21, 2021
                                    Report
                                    Copy

                                    I have paid 150.rs to payumoney to get diamonds in free fire but i didn't get any diamonds yet.i want my money
                                    back.please refund my money
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi,

                                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                    Stay Safe, PayU
                                    Hi,

                                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                    Stay Safe, PayU
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      S
                                      Shayk
                                      Aug 21, 2021
                                      Resolved
                                      Report
                                      Copy
                                      Resolved

                                      Dear all

                                      This is to inform you that I had placed an order from facebook for some kids clothing.

                                      The amount was deducted from my account via your platform.

                                      I have received no communication from their side.

                                      I request you to kindly refund my deducted amount.

                                      The details are as follows
                                      The amount was deducted vide Transaction No. [protected] for Rs 796.00 done for online us has succeeded from payu team
                                      +1 photos
                                      Oct 3, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 23, 2021
                                      PayUMoney Customer Care's response
                                      Hey, this is a successful TXN via PayU Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Akash Avchar
                                        Aug 21, 2021
                                        Report
                                        Copy

                                        Address: Pathri,parbhani

                                        I have purchased some services from an app and i have been cheated, i was not given the servises assured by the app.

                                        i want to request for refund of credit card, netbanking and some upi transactions

                                        Transaction. Transaction I'd.
                                        date //. ( UPI ref. id )

                                        1) 20 Aug 21 [protected]
                                        2) 18 Aug 21 [protected]
                                        3) 16 Aug 21 [protected]
                                        PayUMoney customer support has been notified about the posted complaint.
                                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit