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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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PayUMoney reviews & complaints page 44

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M
Mohd Zai
Aug 25, 2021
Resolved
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Address: Free fire Garena

Free fire id : [protected]
Transaction I’d : [protected]
Refund or credit my account with diamonds.
+1 photos
Oct 5, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Aug 25, 2021
PayUMoney Customer Care's response
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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    J
    Justin Gowtham
    Aug 25, 2021
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    Address: Tamilnadu

    I purchased items yesterday... But I'm not getting any items from payUmoney
    PayUMoney customer support has been notified about the posted complaint.
    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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      S
      SAURAV SHARMA 30443
      Aug 24, 2021
      Resolved
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      Resolved

      Address: A33 gokul vihar Meerut

      I Rajesh Sharma i do payment rs 2919.45 for .Meerut public school meerut transition I'd is[protected] dated 24 Aug 2021 12:55 .49 transition failed but money is dedicated my account no [protected] request you refund money soon as soon.
      +1 photos
      Oct 8, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Aug 25, 2021
      PayUMoney Customer Care's response
      Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Hope this helps.
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        S
        Shubham4455
        Aug 24, 2021
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        I made top up of 150 but did not get diamonds
        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.
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          Y
          yogeshsatpute333
          Aug 24, 2021
          Resolved
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          Resolved

          For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

          It's done 60+ days but still PayUMoney not refund my amount.

          The unsettled fund against MID 6255914 is INR 39056

          On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.

          Transaction Id: [protected]
          Please see the attached image, in this image it showing a refund inited from 1 Jul but not received yet and status showing "Queued". so please refund my Rs. 20, 000/- to the back source.
          +1 photos
          Oct 8, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Aug 26, 2021
          PayUMoney Customer Care's response
          Hi, we are working on your concern raised and shall get this resolved for you on priority.
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            S
            Sharma saurabh563
            Aug 24, 2021
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            Hello sir
            My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

            Please you can complete my settlement i m hardly request to you .

            Thanks you
            Regards by
            Saurabh
            PayUMoney customer support has been notified about the posted complaint.
            Hi,

            Please share your merchant ID so that we can get it checked for you.

            Regards,
            Team PayU
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              Sharma saurabh563
              Aug 24, 2021
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              Hello sir
              My settlement is showing on hold before 3 month i m regularly mail for you but u can't respond me . I m again complaint for help.payu.in before 7 days . My ticket no : NT[protected] IS TICKET IS GENERATED before 7 days but u can't work for my problem.

              Please you can complete my settlement i m hardly request to you .

              Thanks you
              PayUMoney customer support has been notified about the posted complaint.
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                S
                Sandeep Akkenapally
                Aug 23, 2021
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                I topuped 240rs free fire but diamonds not received and money cutted from My bank. Pay u money is fraud
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
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                  R
                  Reo 927
                  Aug 23, 2021
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                  Address: I do no

                  Transaction id[protected]
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  Aug 23, 2021
                  Updated by Reo 927
                  Pls help me
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                    L
                    lalith78
                    Aug 23, 2021
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                    I have submitted all the documents asked by you while I was starting my business. After the approval was given by you only, I have integrated payumoney with my website. First 26 transactions were settled smoothly.
                    From 27th transaction onwards till now the 67th transaction (Total - 41 transactions), you have not settled the amount. I was trying to contact over toll free number or any landline number. Nothing is available. Moreover, the automated chat tells that your account is on hold and I cannot proceed further.
                    I got a mail from you to send the Invoice copy and proof of delivery of few PayUIDs. Those documents were submitted to you. On 05.08.2021, you have asked for few more days to resolve the problem.
                    On 06.08.2021, I got a mail from you stating that you are not supporting my line of business and telling that you are going to refund the amount to the customers who have already received the items from me. How can I get the amount back from them at this stage? I have just now started my business and all my funds are blocked by you.
                    1. If you are not supporting my business, why you have allowed my business to get integrated.
                    2. You have smoothly settled the first 26 transactions. How did you do that?
                    3. If you would have informed this initially, I would have made some other (payment gateway) alternative.
                    4. Even on 04.08.2021, you have asked me to provide service to the customer for the PayU Id: [protected] stating that it was a successful transaction.
                    Moreover I was allotted GST Number stating my business as trader of Indian Coins and Stamps (Numismatics – the term mentioned by GST Council). For dealing with them, 5% GST is fixed by the GST Council. It is a legal business also.
                    Moreover you are supporting similar websites.
                    If you are not supporting my business further, you settle all the amount held by you to me for which I have already done the service to the customer.
                    Kindly look into the matter and give me a favourable solution. Looking for a swift response on the same.
                    PayUMoney customer support has been notified about the posted complaint.
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                      D
                      Divyanshu Chaturvedi
                      Aug 23, 2021
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                      I purchased ticket for Taj Mahal, amount deducted from my account but tickets was not generated . When will I get the refund
                      +2 photos
                      PayUMoney customer support has been notified about the posted complaint.
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                        S
                        SDhawan_19
                        Aug 23, 2021
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                        Hi,
                        My fee payment on davchd website through the only selectable mode : "ONLINE PAYMENT THROUGH PAYU" gave Duplicate Record error on the last step whereas an amount of Rs. 36810.00

                        Card number: x2454
                        Mobile number: [protected]
                        PayUMoney customer support has been notified about the posted complaint.
                        When can I expect a call from them. It is my last day of fees submission. I don't have excess amount to pay it now. I depend on the reversal of money in my account or successful transaction to my college.
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
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                          L
                          Lôvêly Kûtty
                          Aug 22, 2021
                          Resolved
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                          Resolved

                          Address: Kotagiri

                          200rs for paid but not received no diamonds of my free fire account why not
                          Please give refund of my money or diamonds immediately
                          +3 photos
                          Sep 25, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 23, 2021
                          PayUMoney Customer Care's response
                          Hi,

                          Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 9097828 in order to get the status at their end.

                          Regrds,
                          Team PayU
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                            B
                            Bhargav Raj bose
                            Aug 22, 2021
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                            Address: Chikkaballapura

                            I am alredy purchaise the daimonds of Rs 80 for my free fire [protected] account but here are no daimonds in my account so please send my daimonds to my account
                            PayUMoney customer support has been notified about the posted complaint.
                            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                              V
                              Vps panda
                              Aug 22, 2021
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                              Address: Singapore

                              I top up for 80 INR in the category of free fire and the amount debited from my account. But I didn't get the diamond I do know why? ... Refund the money or give the diamond soon..
                              +2 photos
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 23, 2021
                              PayUMoney Customer Care's response
                              Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                              Aug 25, 2021
                              Updated by Vps panda
                              How do I contact your merchant. What are you talking sir? Why I have to talk with them I paid through your website so you are only responsible for this. Refund my money as soon or give me diamonds soon.

                              Waiting ...
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                                U
                                Uttam nunia
                                Aug 21, 2021
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                                Address: Kumarghat holly cross school near by police station

                                Have paid 400.rs to payumoney to get diamonds in free fire but i didn't get any diamonds yet.i want my money
                                back.please refund my m
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                • PayU, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Team PayU
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                • PayU, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Team PayU
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                                  A
                                  Aug 21, 2021
                                  Resolved
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                                  Resolved

                                  I purchased UC of 110 but it has still not been credited
                                  +1 photos
                                  Oct 1, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 23, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6555330 in order to get the status at their end.

                                  Regards,
                                  Team PayU
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                                    C
                                    Chithrachithukutti
                                    Aug 21, 2021
                                    Resolved
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                                    Resolved

                                    My recharge will be successfully but I can't receive the the diamond
                                    +2 photos
                                    Sep 27, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 23, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 6628171 in order to get the status at their end.

                                    Regards,
                                    Team PayU
                                    Refund my amount
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                                      Panugantisangeeth
                                      Aug 21, 2021
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                                      I have paid 150.rs to payumoney to get diamonds in free fire but i didn't get any diamonds yet.i want my money
                                      back.please refund my money
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi,

                                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                      Stay Safe, PayU
                                      Hi,

                                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                                      Stay Safe, PayU
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                                        S
                                        Shayk
                                        Aug 21, 2021
                                        Resolved
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                                        Resolved

                                        Dear all

                                        This is to inform you that I had placed an order from facebook for some kids clothing.

                                        The amount was deducted from my account via your platform.

                                        I have received no communication from their side.

                                        I request you to kindly refund my deducted amount.

                                        The details are as follows
                                        The amount was deducted vide Transaction No. [protected] for Rs 796.00 done for online us has succeeded from payu team
                                        +1 photos
                                        Oct 3, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 23, 2021
                                        PayUMoney Customer Care's response
                                        Hey, this is a successful TXN via PayU Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
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