PayUMoney Complaints & Reviews

Address: Iindia

Website: Payumoney. In

The payu money company tell me a coupne worth of rupees of 380 and give me a benifit of this but he can't give me the benifit of topup the company is totally fraud lot of people lost their money in this site you sticks action against us thank you

Sep 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 03, 2021

Updated by Śhaikh Sohaíl Return my money

Verified Support

Aug 06, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5410852 in order to get the status at their end.

Regards,

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Good time to call help Centre Support to call and talk to him

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Hello sir my account is on risk hold asking for invoice which i have already provided ways back .. issue started on 8 july when they ask me for invoice detail which i provided then .. but after that they ask for invoice and delivery detail the courier, which is not possible for as we run webhosting company as as many otehr company do as well the like resellerclub they also use it ..

But they don't understand it and ask again...

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Address: Hi Vijayan, thanks for your purchase of Rs199.00 from Kitchen Ware.in! (#1274) kitchen-ware-in.myshopify.com/58489503899/orders/fd09b3f05b5b193b7ce02f

I have purchased a potato cutter from kitchen-ware.in.myshopfy.com.I have
Received only one message as below.From next day the link is not working and the store is disappears.I have paid Rs.199 on, 24/07/2021.
Hi Vijayan, thanks for your purchase of Rs199.00 from Kitchen Ware.in! (#1274) kitchen-ware-in.myshopify.com/[protected]/orders/fd09b3f05b5b193b7ce02fcf02d1cc0...⇄

This the message.

Please do the needful to get my money back.my mobile no.is.[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 2, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Birbhum

Website: Payumoney

Payment krneka bad vi diamonds Nahi mila

Sep 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2021

PayUMoney Customer Care's response Hi!

We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I tried paying my house tax through Payu geteway yesterday ie.30/7/21.Apparently the payment failed but the money got debited from my account.Please help with the reversal of my money into my account

Sep 18, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jul 31, 2021

Updated by [email protected] Hoping for a quick reversal of my money debited from my account.Thanks in advance.

Verified Support

Aug 01, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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S

Sharbani Pal

Aug 2, 2021

Received this e mail yesterday.Hope I'll get the reversal of money soon, can you tell me how many days will it take?Thanks

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PayUMoney Customer Care's response, Aug 3, 2021

Verified Support

Hi, as checked refund was successfully initiated on 2021-07-31 for PayU id 13689870511 and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference XX. Hope this helps. for PayU id XX and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference 74332741213121242116689. Hope this helps.

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Address: Maheshdanga camp

I didn't receive dimond in my free fire id
Transaction I'd [protected]
Bank reference number - 20210730111212800110168410625938541
Payu transaction id -5288272
Please topup my dimond ..you don't topup then please refund my money

Sep 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
Team PayU

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Address: 184 janaki niwas nasiya colony near no3 school gangapur city

Good Morning Sir, On 29 july 2021 at 11:57. I deposit college fees Rs.21276.17 by Bank Of Baroda card from my college website by payumoney. Fees was deposited but I didn't received a payment receipt from PayUmoney on my mail . Payment was cut from card.Please help me to get a payment receipt. It is very important to me show proof for fees.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 30, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.cpur.in directly to get the status at their end.

Regards,
Team PayU

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I have purchased one tshirt from sarthi villa and one from bombayshirt4u.myspotify.com of Rs. 199/- each on Saturday, July 24th, 2021.
The product is not delivered till today (29/7/2021) but the payment is done via Payumoney gateway on same day..! Please look into it.. and let me knw the further procedure ASAP.
Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 30, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: payu

Sir i make a payment of 800 for free fire diamond but diamond not received please refund

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Address: Dont know

Someone created fake add on Facebook and online sell smartphone.
I ordered one but I think they are fraud..
Plz take some action on him.. and help me to get refund.

Sep 2, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 7525_21072733 in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

Regards,
Team PayU

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Address: Nillakkottai .dindigul tamilnadu

I recharge in free fire Account diamonds in 520+ 520 on rupees in 400 hundreds. My amount is paid. But not receive diamond. Plz refund my Amount

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 29, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Dear sir/mam,
on 20 June, 2021. 2 payments were done through my Citi bank credit card. These payments were not done by me which means these are false transactions. so, I want all details about these transactions and also shop details.
1st transaction details-
Date- 20/06/2021, transaction reference no.- [protected] transaction details- payu money Gurgaon, Amount- Rs1499.00
2nd transaction details-
Date- 20/06/2021, transaction reference no.- [protected] transaction details- payu money Gurgaon, Amount- Rs1499.00
Please provide me all details as soon as possible.
Thanks & regards,
Ganesh shankar vidyarthi
contact details-
phone no.- [protected]
mail- ganesh.[protected]@gmail.com

Aug 29, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

PayUMoney Customer Care's response Hi, please share the below details through help.payu.in for assistance.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card

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Address: Fubt gujfr

Vvvvvvvbb t me to come to the end of my shift on Saturday and Sunday and Monday is a holiday so I will be in

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Address: Kohgyu vuurdyvuu

Chicken in a few minutes and I'll be there in a few minutes to get ready for the next few days and I will

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Address: Gopal pet

My diamonds not received

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 26, 2021

Verified Support

Hi,

We would like to inform you that for any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant in order to get the status at their end.

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

Regards,
Team PayU

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Address: Amazon

I did an online purchase on 17th July 2021, and paid an amount of Rs 9499 via netbanking. The transaction failed but the amount from my account has been debited and not been refunded yet. The bank says the amount was released from their end to Payu and Payu has not refunded it . I want my amount back as i need it urgently

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S

Sabah Khan

Jul 24, 2021

Correction : I did an online purchase on 17th June 2021

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PayUMoney Customer Care's response, Jul 25, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Sabah Khan's [Complaint's author] reply, Jul 26, 2021

Hi
I tried help.payu.in but it does not accepting amount and going in loops . The transaction was done for an online purchase from Amazon via netbanking with ICICI bank . The transaction failed but the amount was debited from my account, Bank confirmed they released the amount and the amount is stuck with PayU and should be refunded by PayU. Kindly do needful at earliest
Bank : ICICI
Bank payment id : 000139318355
Transaction date : 17th June 2021
Amount : Rs 9499.00/-
Amount release date by Bank : 18th June 2021

PayUMoney Customer Care's response, Aug 2, 2021

Verified Support

Hi!

As checked, the given transaction via PayU id 13295819107 has been refunded by the merchant on 01/08/2021 via ARN 139318355. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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Address: warangal

Some one from pay u debited my amount without my permission they done fake debit by the qs teamviewr access please resolve my issue

Aug 27, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 26, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Delhi

Purchase a Bluetooth headphones from hoppup payment done but the executive is telling that we didn't get the payment

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 24, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Jul 24, 2021

Verified Support

Hi,

Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

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Address: [email protected] and shopify

I paid Rs 2999 through your getaway for purchase of a chair through my credit card to chairs-center.com ([protected]@gmail.com)on 17th july at around 4.22pm.
However I did not receive the product and the seller has vanished from shopify.I have already filed a FIR yesterday in Bandra kurla complex police station yesterday where I have named you also as an accused.I will be filing a Civil suit as well for damages against you, facebook and shopify on Tuesday .
I request you to refund my money and share the details of the seller as soon as possible.
Yours sincerely
Neeraj Singh [protected]
neeraj.varsha.[protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 24, 2021

Verified Support

Hi Neeraj,

We are unable to see the provided details (as it is protected). Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Jul 24, 2021

Verified Support

Hi,

We are unable to see the provided details (as it is protected). Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 50

Fraud with me... Buying a coupon top up but the company nao give me coupon

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Call help Centre Support help 9883661843. Payumoney

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Your settlement is on hold, we need more details for the amount to be settled

Amount paid and store disappears

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Please refund my money

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Transaction failed,money debited

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Free fire topup

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College fees payment receipt not received

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Sarthi Villa and Bombay tshirt payment

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Free fire diamond not received

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Fake Facebook add. / smartphone purchase

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Free fire Account diamonds not added

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False transaction

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Online Service contact Toll free+9883661843 .

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Service toll free contact +9883661843...n

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240

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Payment debited from account for failed online transaction . No refund yet

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Fake transaction

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Paid from payumoney but stuck

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Fraud and cheating and scam

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