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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 43

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R
rb.ricky
Aug 28, 2021
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On 14 August 2021, I booked 3 tickets for the Agra Fort but amount was deducted and tickets were not generated .
I paid through my debit card online
Here is the transaction details

POS : WWW ASIMUSTSEE/GURGAON
[protected]
PayUMoney customer support has been notified about the posted complaint.
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    A
    Achoomba
    Aug 28, 2021
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    Address: Payu

    I had made a transaction of RS 10000 from my credit card to premwaikhu MID no. 8064577 on March 2021.
    The transaction no. is [protected] 26 March 2021.
    The amount is still kept in hold.
    Many ticket had been raise.
    More than 3 months passed ticket is also not taken any action.
    The amount didn't refund nor settle.
    They are wasting my time and trying to loot my money.
    I told the owner(where I made transaction) to give back my money he responded if the payu team settle the amount he will able to give back.
    PayUMoney customer support has been notified about the posted complaint.
    Hi! We have received NEFT return while processing your settlement due to reason "ACCOUNT DOES NOT EXIST-WAIKHOM PREMANANDA SINGH". Request you to share your updated bank statement or cancelled cheque with your name, bank account number and IFSC code imprinted on it, on hekp.payu.in and on [protected]@payu.in Also, share the details in below format as well. MID Account holder name (same as on cheque or bank statement) Bank Bank account number IFSC code
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      W
      What you think
      Aug 28, 2021
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      9339:-:555:-:291-Payumoney C.u.s.t.o.m.e.r.C.a.r.e.N.u.m.b.e.r.
      PayUMoney customer support has been notified about the posted complaint.
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        R
        Really appreciate your
        Aug 28, 2021
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        I'm not working today Transaction Releted Query Service Credit Card s dhdhbd do you
        PayUMoney customer support has been notified about the posted complaint.
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          K
          Krishna112str
          from Gurgaon, Haryana
          Aug 28, 2021
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          Dear team, I am Govind Ram I have made payment of my electric bill 3180, which has not been received by torrent power agra, Kindly let me know how I will he my money back, I have transaction through my debit card, using u r gateway on 27 Aug 2021 through my union bank debit card.

          Regards
          Govind Ram
          PayUMoney customer support has been notified about the posted complaint.
          Hi!

          Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

          Regards,
          Team PayU
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            T
            Tara6376
            Aug 28, 2021
            Resolved
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            Resolved

            Address: REGAR MOHALLA GHAR ROAD DOONI TONK

            Hello sir mera 2 payment settlement ka status settled bta rha he Lekin mere account me payment nhi gya Abhi tak mera problem solve nhi hua please help kijiye sir
            NAME-TARA CHAND REGAR
            Merchant id -7144487
            Mobile no-[protected]
            +2 photos
            Oct 5, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Aug 31, 2021
            PayUMoney Customer Care's response
            Hi, please be informed that we have received the NEFT return while processing your settlement. (Neft return reason -NEFT RETURN-ALL CREDITS LINKED TO ACCOUNTS MAPPED TO ANY AADHA-TARA CHAND REGAR) Kindly follow the below steps to update/change your bank details:

            1. Login to your PayUmoney dashboard.
            2. Click on the user icon available on the top right corner.
            3. Hit Profile and then Bank details.
            4. Please click on “Update your bank details”. In the pop-up window, kindly fill in the required details.
            5. At this stage, you will receive an OTP on your registered mobile number, kindly enter the same. In addition to this, kindly check terms and conditions before proceeding further.
            6. After OTP is verified, we will credit a small amount in your new bank account. Details of which will be visible in your bank statement.
            7. To verify the bank, please enter the amount that has been deposited in the account.
            Sep 01, 2021
            Updated by Tara6376
            सर बैंक अकाउंट को अपडेट करने की request payumoney चैट support पर HB[protected]
            TICKET NUMBER हे पर request पहले ही सबमिट कर दी हे लेकिन अभी तक मेरा 3 settelment का पेमेंट मेरे registred बैंक खाते में नही आया हे मेने ईमेल पर बैंक statement भी uplod कर दिया हे आपसे मेरा अनुरोध है कि मेरा 3 पेमेंट सैटलमेंट का पैसा मेरे रजिस्टर्ड बैंक खाते में जल्दी से जल्दी करवाया जाए धन्यवाद NAME-TARA CHAND REGAR Merchant id -7144487 Mobile no-[protected]

            Verified Support
            Sep 03, 2021
            PayUMoney Customer Care's response
            Hi, please be informed that we have received the NEFT return while processing your settlement. (Neft return reason -NEFT RETURN-ALL CREDITS LINKED TO ACCOUNTS MAPPED TO ANY AADHA-TARA CHAND REGAR) Kindly follow the below steps to update/change your bank details:

            1. Login to your PayUmoney dashboard.
            2. Click on the user icon available on the top right corner.
            3. Hit Profile and then Bank details.
            4. Please click on “Update your bank details”. In the pop-up window, kindly fill in the required details.
            5. At this stage, you will receive an OTP on your registered mobile number, kindly enter the same. In addition to this, kindly check terms and conditions before proceeding further.
            6. After OTP is verified, we will credit a small amount in your new bank account. Details of which will be visible in your bank statement.
            7. To verify the bank, please enter the amount that has been deposited in the account.
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              R
              Rahulsinghbhadori
              Aug 28, 2021
              Resolved
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              Resolved

              Address: 96,shakinagar baben,bardoli baben ta.bardoli, dist Surat 394601
              Website: Please sir credit card your transaction stop

              Stop your payment credit card
              +2 photos
              Aug 30, 2021
              Complaint marked as Resolved 
              Sir Transaction fraud ha is transaction Ko rok do please
              PayUMoney customer support has been notified about the posted complaint.
              Aug 28, 2021
              Updated by Rahulsinghbhadori
              Please search transaction your stop

              Verified Support
              Aug 29, 2021
              PayUMoney Customer Care's response
              Hi,

              Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - globe610fc604dccee[protected] in order to get the status at their end.

              Regards,
              Team PayU
              Aug 30, 2021
              Updated by Rahulsinghbhadori
              Thank you sir Paisa return krdo
              Verified Support
              Aug 30, 2021
              PayUMoney Customer Care's response
              Hi,

              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues

              Regards,
              Team PayU
              Sar yah Paisa mujhe kaise mil sakta ha please fraud transaction your help

              Credit card fraud - Comment #3886021 - Image #0
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                M
                Mikku Athi
                Aug 27, 2021
                Resolved
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                Resolved

                I have done ₹40 top up for free fire. The transaction was successful but i didn't receive the free fire diamonds in my account. So i need a refund or my free fire diamonds as soon as possible.
                +1 photos
                Oct 2, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Aug 30, 2021
                PayUMoney Customer Care's response
                Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
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                  R
                  Ravi..
                  Aug 27, 2021
                  Resolved
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                  Resolved

                  Address: Na

                  80 Rs Ka free fire diamond top up Kiya ..
                  Lekin Diamond Aaya Nahi Aur payment ho gaya..Kab tak diamond aayega..
                  +1 photos
                  Sep 30, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 30, 2021
                  PayUMoney Customer Care's response
                  Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
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                    P
                    Pavann11848
                    Aug 27, 2021
                    Resolved
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                    Resolved

                    Address: Hmsit timkur

                    I have been frauded of Rs10000.
                    +1 photos
                    Sep 30, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 30, 2021
                    PayUMoney Customer Care's response
                    Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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                      P
                      ptomar81
                      Aug 27, 2021
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                      I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
                      I opened the website and made payment of Rs. 499 using my upi id.
                      I approved the payment from BHIM app.
                      The amount is deducted from the bank account but tickets were not generated and payment page showed that payment failed.
                      I request you to pls look into the matter and refund my amount.

                      Transaction date and time is- 17/08/2021 01:32 PM
                      Transaction id is shown by BHIM app :[protected]

                      I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
                      I opened the website and made payment of Rs. 499 using my upi id.
                      I approved the payment from BHIM app.
                      Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
                      I request you to pls look into the matter and refund my amount.

                      Transaction date and time is- 17/08/2021 01:32 PM

                      Transaction id shown by BHIM app :[protected]

                      Merchant Email- asimustsee.[protected]@hdfc.com

                      Mobile number - [protected]
                      User Upi- [protected]@upi
                      User Email : [protected]@gmail.com
                      +1 photos
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 28, 2021
                      PayUMoney Customer Care's response
                      Hi1 As checked, your transaction via Payu id [protected] has been auto refunded on 27/08/2021 via ARN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).
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                        R
                        Ravi..
                        Aug 27, 2021
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                        Hello Sir...
                        80 Rs diamond top up...
                        But not received diamond ya refund my money for account...
                        Thank you...
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.
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                          T
                          Tara6376
                          Aug 27, 2021
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                          Address: REGAR MOHALLA GHAR ROAD DOONI

                          Hello sir mera payment settlement status settled bta rha he lekin account me payment nhi gya please help kijiye sir
                          NAME-TARA CHAND REGAR
                          Merchant id -7144487
                          Mobile no-[protected]
                          +1 photos
                          PayUMoney customer support has been notified about the posted complaint.
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                            T
                            Tara6376
                            Aug 26, 2021
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                            Address: REGAR MOHALLA GHAR ROAD DOONI

                            Hello sir mera payment settlement in progress chal rha he account me payment nhi gya please help kijiye sir
                            NAME-TARA CHAND REGAR
                            Merchant id -7144487
                            Mobile no-[protected]
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            Aug 26, 2021
                            Updated by Tara6376
                            Hello sir mera payment settlement status settled bta rha he lekin account me payment nhi gya please help kijiye sir
                            NAME-TARA CHAND REGAR
                            Merchant id -7144487
                            Mobile no-[protected]

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                              R
                              RAVI DHANDA
                              Aug 26, 2021
                              Resolved
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                              Resolved

                              Address: Kurukshetra

                              Respected sir/ madam
                              I paid fee of Rs 30500 of B.ed in kurukshetra university but receipt not generated. Neither I got sms nor any mail. When I opened portal for payment verification it is asking for transaction I'd .
                              My details are
                              Ravi kumar
                              Mob no. [protected]
                              University Ref no. 21233570
                              E mail: [protected]@gmail.com
                              Screenshot is attached for your reference.
                              Kindly guide me as the last date for the course is close.
                              +1 photos
                              Oct 8, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 27, 2021
                              PayUMoney Customer Care's response
                              Hi!

                              Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.kuk.ac.in directly for further assistance with your query.

                              Regards,
                              Team PayU
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                                M
                                Md Mustaqueem Alam
                                Aug 26, 2021
                                Resolved
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                                Resolved

                                Address: Kishanganj Bihar

                                Rs 1503. Debit not complete bill consumer no.[protected] pay by UPI no.[protected]
                                +2 photos
                                Oct 4, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Aug 26, 2021
                                Updated by Md Mustaqueem Alam
                                Nbpdclb CA no.[protected]
                                Verified Support
                                Aug 27, 2021
                                PayUMoney Customer Care's response
                                Hi!

                                As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.nbpdcl.co.in directly to get the status at their end.

                                Regards,
                                Team PayU
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                                  A
                                  Avinav kaushal
                                  Aug 26, 2021
                                  Resolved
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                                  Resolved

                                  Sir, I have purchased a diamond pack of INR 240.00 and the payment was successful but I haven't credited the diamonds in free fire.
                                  Ff id - [protected]
                                  Email - [protected]@gmail.com
                                  Payu transaction id - 6895075

                                  I humble request you to refund back my money.
                                  +1 photos
                                  Sep 30, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 27, 2021
                                  PayUMoney Customer Care's response
                                  Hi!

                                  Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on contact.[protected]@gmail.com for further assistance with your query.

                                  Regards,
                                  Team PayU
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                                    E
                                    Epic1st
                                    Aug 25, 2021
                                    Resolved
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                                    Resolved

                                    Website: www.payu.in/business

                                    Hey im a verified service provider for Popular Games BGMI and PUBG Global, my Customers purchased my products and they paid via my website payment gateway PayUmoney, and i made there transaction automatically sucessful via a script in wordpress, after 3 days i still getting no responces from payumoney support my settlements are not got cleared of 31, 450 INR

                                    If i couldn't got my payments from payu i cant carry forward my services and all my reputaion will be a sham .. please help me my Pay u account id is

                                    Arijeet Nayak
                                    MID: 8273934

                                    ranjan.[protected]@gmail.com is my registed email address please help me
                                    +1 photos
                                    Oct 1, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 27, 2021
                                    PayUMoney Customer Care's response
                                    Hi!

                                    Apologies for the inconvenience. You need to raise your concern via help.payu.in/raise-ticket and our respective team will assist you further with your query.

                                    Regards,
                                    Team PayU
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                                      M
                                      meat
                                      Aug 25, 2021
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                                      You said my settlement is on hold and ask for submit invoice but didnt mention on which email ID, I can share my invoice copy?
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Sir apko apka amount mila
                                      meat's [Complaint's author] reply, Aug 26, 2021
                                      no, there all social media is closed
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                                        M
                                        Mohd Zai
                                        Aug 25, 2021
                                        Resolved
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                                        Resolved

                                        Address: Free fire Garena

                                        Free fire id : [protected]
                                        Transaction I’d : [protected]
                                        Refund or credit my account with diamonds.
                                        +1 photos
                                        Oct 5, 2021
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 25, 2021
                                        PayUMoney Customer Care's response
                                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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