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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 3777

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2133

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1644

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PayUMoney reviews & complaints page 43

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Address: 358 11 TH MAIN SRINIVASANAGAR BANGALORE

Hello sir

I'm paid for byjus books through this pay u money. I getting the error after I done the payment of 7000. Pls confirm the payment has done or not. Otherwise pls refund me. Its humble request

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 30, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Date of incident :[protected]
client number : [protected]
description :
I was submitting fees payment for my college through Rupay debit card, Amount of 13500 got debited from account but status is not reflected on website.
Please revert payment back or submit it to college

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 30, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: Gurgaon

Website is totally useless.
It's not at all user friendly. It's all over the place. Home page is confusing.
I purchased items from The Online Store and made payment by credit card.
The merchant isn't able to fulfill complete order. They have supposedly refunded Rs.2, 900/- to PayU wallet.
I followed the instructions in the email from PayU which took me to the website.
I tried to set up a customer account but instead it set up a merchant account.
I want my refund amount to be transferred/credited to my original source of payment mode my credit card immediately.

I expect you to complete this action within 1 business day.
You are required to send confirmation email and proof that amount has been transferred/credited to my original source of payment mode my credit card.

Oct 4, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 28, 2021

Updated by Sirat Ahmad ticket Id: NB[protected]. Transaction ID:[protected] & Refund ID:5058971

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi! As checked, your transaction has been refunded by the merchant. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

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On 14 August 2021, I booked 3 tickets for the Agra Fort but amount was deducted and tickets were not generated .
I paid through my debit card online
Here is the transaction details

POS : WWW ASIMUSTSEE/GURGAON
[protected]

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Address: Payu

I had made a transaction of RS 10000 from my credit card to premwaikhu MID no. 8064577 on March 2021.
The transaction no. is [protected] 26 March 2021.
The amount is still kept in hold.
Many ticket had been raise.
More than 3 months passed ticket is also not taken any action.
The amount didn't refund nor settle.
They are wasting my time and trying to loot my money.
I told the owner(where I made transaction) to give back my money he responded if the payu team settle the amount he will able to give back.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 28, 2021

Verified Support

Hi! We have received NEFT return while processing your settlement due to reason "ACCOUNT DOES NOT EXIST-WAIKHOM PREMANANDA SINGH". Request you to share your updated bank statement or cancelled cheque with your name, bank account number and IFSC code imprinted on it, on hekp.payu.in and on [protected]@payu.in Also, share the details in below format as well. MID Account holder name (same as on cheque or bank statement) Bank Bank account number IFSC code

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9339:-:555:-:291-Payumoney C.u.s.t.o.m.e.r.C.a.r.e.N.u.m.b.e.r.

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I'm not working today Transaction Releted Query Service Credit Card s dhdhbd do you

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Dear team, I am Govind Ram I have made payment of my electric bill 3180, which has not been received by torrent power agra, Kindly let me know how I will he my money back, I have transaction through my debit card, using u r gateway on 27 Aug 2021 through my union bank debit card.

Regards
Govind Ram

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 28, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: REGAR MOHALLA GHAR ROAD DOONI TONK

Hello sir mera 2 payment settlement ka status settled bta rha he Lekin mere account me payment nhi gya Abhi tak mera problem solve nhi hua please help kijiye sir
NAME-TARA CHAND REGAR
Merchant id -7144487
Mobile no-[protected]

Oct 5, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2021

PayUMoney Customer Care's response Hi, please be informed that we have received the NEFT return while processing your settlement. (Neft return reason -NEFT RETURN-ALL CREDITS LINKED TO ACCOUNTS MAPPED TO ANY AADHA-TARA CHAND REGAR) Kindly follow the below steps to update/change your bank details:

1. Login to your PayUmoney dashboard.
2. Click on the user icon available on the top right corner.
3. Hit Profile and then Bank details.
4. Please click on “Update your bank details”. In the pop-up window, kindly fill in the required details.
5. At this stage, you will receive an OTP on your registered mobile number, kindly enter the same. In addition to this, kindly check terms and conditions before proceeding further.
6. After OTP is verified, we will credit a small amount in your new bank account. Details of which will be visible in your bank statement.
7. To verify the bank, please enter the amount that has been deposited in the account.

Sep 01, 2021

Updated by Tara6376 सर बैंक अकाउंट को अपडेट करने की request payumoney चैट support पर HB[protected]
TICKET NUMBER हे पर request पहले ही सबमिट कर दी हे लेकिन अभी तक मेरा 3 settelment का पेमेंट मेरे registred बैंक खाते में नही आया हे मेने ईमेल पर बैंक statement भी uplod कर दिया हे आपसे मेरा अनुरोध है कि मेरा 3 पेमेंट सैटलमेंट का पैसा मेरे रजिस्टर्ड बैंक खाते में जल्दी से जल्दी करवाया जाए धन्यवाद NAME-TARA CHAND REGAR Merchant id -7144487 Mobile no-[protected]

Verified Support

Sep 03, 2021

PayUMoney Customer Care's response Hi, please be informed that we have received the NEFT return while processing your settlement. (Neft return reason -NEFT RETURN-ALL CREDITS LINKED TO ACCOUNTS MAPPED TO ANY AADHA-TARA CHAND REGAR) Kindly follow the below steps to update/change your bank details:

1. Login to your PayUmoney dashboard.
2. Click on the user icon available on the top right corner.
3. Hit Profile and then Bank details.
4. Please click on “Update your bank details”. In the pop-up window, kindly fill in the required details.
5. At this stage, you will receive an OTP on your registered mobile number, kindly enter the same. In addition to this, kindly check terms and conditions before proceeding further.
6. After OTP is verified, we will credit a small amount in your new bank account. Details of which will be visible in your bank statement.
7. To verify the bank, please enter the amount that has been deposited in the account.

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Address: 96,shakinagar baben,bardoli baben ta.bardoli, dist Surat 394601

Website: Please sir credit card your transaction stop

Stop your payment credit card

Aug 30, 2021

Complaint marked as Resolved

Sir Transaction fraud ha is transaction Ko rok do please

PayUMoney customer support has been notified about the posted complaint.

Aug 28, 2021

Updated by Rahulsinghbhadori Please search transaction your stop

Verified Support

Aug 29, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - globe610fc604dccee[protected] in order to get the status at their end.

Regards,
Team PayU

Aug 30, 2021

Updated by Rahulsinghbhadori Thank you sir Paisa return krdo

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues

Regards,
Team PayU

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R

Rahulsinghbhadori

Aug 29, 2021

Sar yah Paisa mujhe kaise mil sakta ha please fraud transaction your help

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I have done ₹40 top up for free fire. The transaction was successful but i didn't receive the free fire diamonds in my account. So i need a refund or my free fire diamonds as soon as possible.

Oct 2, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

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Address: Na

80 Rs Ka free fire diamond top up Kiya ..
Lekin Diamond Aaya Nahi Aur payment ho gaya..Kab tak diamond aayega..

Sep 30, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

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Address: Hmsit timkur

I have been frauded of Rs10000.

Sep 30, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2021

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
I opened the website and made payment of Rs. 499 using my upi id.
I approved the payment from BHIM app.
The amount is deducted from the bank account but tickets were not generated and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 17/08/2021 01:32 PM
Transaction id is shown by BHIM app :[protected]

I have tried to book 2 online tickets for TajMahl from https://asi.payumoney.com/ online.
I opened the website and made payment of Rs. 499 using my upi id.
I approved the payment from BHIM app.
Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
I request you to pls look into the matter and refund my amount.

Transaction date and time is- 17/08/2021 01:32 PM

Transaction id shown by BHIM app :[protected]

Merchant Email- asimustsee.[protected]@hdfc.com

Mobile number - [protected]
User Upi- [protected]@upi
User Email : [protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 28, 2021

PayUMoney Customer Care's response Hi1 As checked, your transaction via Payu id [protected] has been auto refunded on 27/08/2021 via ARN[protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

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Hello Sir...
80 Rs diamond top up...
But not received diamond ya refund my money for account...
Thank you...

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 27, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to DM us your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) for further assistance with your query.

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Address: REGAR MOHALLA GHAR ROAD DOONI

Hello sir mera payment settlement status settled bta rha he lekin account me payment nhi gya please help kijiye sir
NAME-TARA CHAND REGAR
Merchant id -7144487
Mobile no-[protected]

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Address: REGAR MOHALLA GHAR ROAD DOONI

Hello sir mera payment settlement in progress chal rha he account me payment nhi gya please help kijiye sir
NAME-TARA CHAND REGAR
Merchant id -7144487
Mobile no-[protected]

PayUMoney customer support has been notified about the posted complaint.

Aug 26, 2021

Updated by Tara6376 Hello sir mera payment settlement status settled bta rha he lekin account me payment nhi gya please help kijiye sir
NAME-TARA CHAND REGAR
Merchant id -7144487
Mobile no-[protected]

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Address: Kurukshetra

Respected sir/ madam
I paid fee of Rs 30500 of B.ed in kurukshetra university but receipt not generated. Neither I got sms nor any mail. When I opened portal for payment verification it is asking for transaction I'd .
My details are
Ravi kumar
Mob no. [protected]
University Ref no. 21233570
E mail: [protected]@gmail.com
Screenshot is attached for your reference.
Kindly guide me as the last date for the course is close.

Oct 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.kuk.ac.in directly for further assistance with your query.

Regards,
Team PayU

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Address: Kishanganj Bihar

Rs 1503. Debit not complete bill consumer no.[protected] pay by UPI no.[protected]

Oct 4, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 26, 2021

Updated by Md Mustaqueem Alam Nbpdclb CA no.[protected]

Verified Support

Aug 27, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.nbpdcl.co.in directly to get the status at their end.

Regards,
Team PayU

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Sir, I have purchased a diamond pack of INR 240.00 and the payment was successful but I haven't credited the diamonds in free fire.
Ff id - [protected]
Email - [protected]@gmail.com
Payu transaction id - 6895075

I humble request you to refund back my money.

Sep 30, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on contact.[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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