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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 51

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S
SomashekharHugar
Jul 23, 2021
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My order had not reached me please refund amount
PayUMoney customer support has been notified about the posted complaint.
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Hi,

We request you to please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
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    J
    Jayeeta Banik
    Jul 23, 2021
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    Please refund my money asa soon as possible. Transaction ID from the merchant is [protected], Bank reference number is[protected].
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,
    Team PayU
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      P
      Priyank Dholkiya
      Jul 22, 2021
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      Give me my money anyway and give me my Dimond please sport
      PayUMoney customer support has been notified about the posted complaint.
      View replies
      Hi!

      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

      Regards,
      Team PayU
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        K
        Kishore1118
        Jul 22, 2021
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        Amount deducted to my account but not delivered to merchant
        PayUMoney customer support has been notified about the posted complaint.
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        Hi!

        Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

        Regards,
        Team PayU
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          A
          Anandh Spikeint
          from coimbatore, Tamil Nadu
          Jul 22, 2021
          Resolved
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          Resolved

          Address: 8220006565

          Transaction ID
          [protected] merchant told refund initiated 9-july-21.
          Still refund amount not credit to my account.
          PayUMoney cheeting customer.

          Don't use PayUMoney Be aware of it all...
          They are cheating customer money. no response in raised ticket also very poor service
          Ticket number : ticket id - NM[protected]
          +2 photos
          Aug 23, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Jul 22, 2021
          PayUMoney Customer Care's response           HI!

          As informed yo on your ticket id NM[protected], you need to get in touch with the merchant for refund queries as there are no sufficient funds in the merchant account for a refund.

          Regards,
          Team PayU
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            C
            Chethan1987
            Jul 22, 2021
            Resolved
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            Resolved

            I added 1000 for Facebook ads but not credited.
            +1 photos
            Aug 23, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jul 22, 2021
            PayUMoney Customer Care's response             Hi!

            As checked, your transaction via PayU id [protected] is auto refunded. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

            Regards,
            Team PayU
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              R
              Rupali Gautam
              Jul 21, 2021
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              I made a payment in the name of amravati educational society of Rs. 6800 on 21.07.21 my payment got failed, money got debited from my account and I didn't receive any transaction ID.
              I want my refund
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
              Reply
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                H
                Htvzzvt
                Jul 21, 2021
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                Address: Karma Tanr Vidyasagar Subdistricv Kolkata

                Pachi vaat na ho rha hu to our online Called me to our online Called me to our relationship💏 with a great day of my favorite😍😍 things to our relationship 5
                PayUMoney customer support has been notified about the posted complaint.
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                  K
                  knsingh
                  from Vadodara, Gujarat
                  Jul 20, 2021
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                  Address: 1356, Sector 44-B Chandigarh

                  I paid Rs.198 to PayU platform for purchase of two umbrellas advertsed on Facebook vide transaction no [protected] paid on 2 July 2021. Soon on 4 July 2021 and on Facebook disappeared and no acknowledgement received from merchant. I immediately reported to PayU that merchant is playing fraud and disputed my payment.

                  Inspite of having raised dispute, PayU chose to close my complaint and my money is not credited back.

                  Kanwal Nain Singh
                  [protected]@live.in
                  +91-[protected]
                  PayUMoney customer support has been notified about the posted complaint.
                  View replies
                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                    M
                    Mayurakshi.02
                    Jul 20, 2021
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                    On 20 July, I made a purchase from NICHE. I used my email id as well as UPI to complete the transaction.

                    However, once the UPI transaction was complete, the email regarding successful transaction went to the person whose number I had added.
                    The surprising thing is that I never added that person's name or email id anywhere. My email id was mentioned and it was my UPI. But I never received any emails from PAyU. Instead, an account whose id and name was never mentioned received it!
                    How did Pay U get the the name and the email id of that person?
                    It's very surprising and raises many security concerns
                    PayUMoney customer support has been notified about the posted complaint.
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                      E
                      Egotharasan
                      Jul 19, 2021
                      Resolved
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                      Resolved

                      Some send payment link through payumoney.I am lost Rs.1899. kindly please ensure payumoney payment secure and safe service. Thanking you.
                      Aug 20, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 20, 2021
                      PayUMoney Customer Care's response                       Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                      • PayU, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
                      Helpful
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                      1 found this helpful
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                        T
                        Tanmay Pandey
                        Jul 19, 2021
                        Resolved
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                        Resolved

                        Address: MIG-27, OPP. KESA COLONY , CHANDRA VIHAR, NAWABGANJ ,

                        He took money and said product will get to email in 2 hour but now it's 3 days
                        +1 photos
                        Aug 21, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 20, 2021
                        PayUMoney Customer Care's response                         PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                          S
                          Sonu732
                          from Baran, Rajasthan
                          Jul 19, 2021
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                          Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32GurgaonGurgaon DistrictHaryanaIndia - 122002
                          Website: www.payu.in/business

                          I have a pay you merchant account. Which got 350000 stuck in it.
                          Merchant ID is 8120369
                          My account was freezed so I asked them to change my account details on June 4th.. Since june 4th they said that it will take some time and settlement will be done. After that they started asking new documents and all. when I did all than the manager have blocked me from calling, No response on emails, I cannot even raise any ticket for support.

                          They have taken all my money with no reason. Should I do suicided or else people will kill me. They have left me with nothing.
                          PayUMoney customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          We deeply regret the inconvenience. As per our record, our team has sent you an email on 16 July 2021 regarding refund approval. Please check and revert to them accordingly so that they can do the needful.

                          Regards,
                          Team PayU
                          Reply
                          Hi,

                          We regret the inconvenience this may have caused. As per our record, our team has mailed you on 16 July 2021 for refund approval related, please check and revert to them so that they can do the needful at the earliest.

                          Regards,
                          Team PayU
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                            S
                            sarla25
                            from Lucknow, Uttar Pradesh
                            Jul 19, 2021
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                            Why provide fraud company gateway, continue customer complain but your side provide Abanke.com gateway,
                            this is not good. My complain no UO[protected], your side close without any soluaction.
                            please provide fraud merchant abanke.com address and contact no
                            "PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU."
                            very poor servies provide both abanke.com and payu
                            PayUMoney customer support has been notified about the posted complaint.
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                              T
                              Tarak das@
                              Jul 19, 2021
                              Resolved
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                              Resolved

                              Address: Brahmanshasan

                              My transection I'd .[protected]
                              Please help me
                              +1 photos
                              Sep 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2021
                              PayUMoney Customer Care's response                               Hi,

                              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                              Regards,
                              Team PayU
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                                P
                                Pushpajit Singh
                                Jul 18, 2021
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                                I have booked two ticket on irctc using my using my debit card but i cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter

                                Transection id [protected]
                                Bank reference number 30001011951192110762785

                                Transaction id [protected]
                                Bank Reference number 30005111921192030487928
                                PayUMoney customer support has been notified about the posted complaint.
                                View replies
                                Hi!

                                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                Regards,
                                Team PayU
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                                  J
                                  Jpssal
                                  Jul 18, 2021
                                  Resolved
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                                  Resolved

                                  Address: Patna

                                  First transaction on[protected]
                                  Second transaction on[protected]
                                  +1 photos
                                  Aug 28, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 20, 2021
                                  PayUMoney Customer Care's response                                   Hi,

                                  Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 21907_21071139 in order to get the status at their end.

                                  Regards,
                                  Team PayU
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                                    A
                                    Atharva Bapat
                                    Jul 18, 2021
                                    Resolved
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                                    Resolved

                                    I have made two transaction for purchasing UC from Xtremebuy.in site of around 1500 Rs. in total. The UC is not credited to the account even after 48hrs of successful transation. I want either the UC to my account or money refund.Transaction ID-P2107151017042711889025
                                    Thanks and regards
                                    Atharva
                                    +1 photos
                                    Aug 21, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 21, 2021
                                    PayUMoney Customer Care's response                                     Hi!

                                    Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                                    Regards,
                                    Team PayU
                                    View replies
                                    Uc Abhi tak nahi aaya

                                    UC not credited to bgmi account - Comment #3876259 - Image #0
                                    Reply
                                    Money is not refunded yet

                                    UC not credited to bgmi account - Comment #3876261 - Image #0
                                    Reply
                                    PayUMoney Customer Care's response, Aug 13, 2021
                                    Verified Support
                                    Hi!

                                    As checked, this is a successful transaction via PayU Id - 13804924344 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                    Regards,
                                    team PayU
                                    I haven’t got my uc it’s been a week I have done payment of 398

                                    UC not credited to bgmi account - Comment #3885800 - Image #0
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                                    6 found this helpful
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                                      V
                                      vimalj438
                                      Jul 16, 2021
                                      Resolved
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                                      Resolved

                                      I paid Rs.480/- for PUBG Royal Pass, Amount was debited from my account but didn't receive my offer. Kindly refund back my money
                                      +1 photos
                                      Aug 16, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 16, 2021
                                      PayUMoney Customer Care's response                                       Hi,

                                      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id -4541180 in order to get the status at their end.

                                      Regards,
                                      Team PayU
                                      Oct 07, 2021
                                      Updated by vimalj438                                       Merchant Order Id -4541180, Give me the merchant details !
                                      View replies
                                      Dear PayuMoney,

                                      How do I track my Merchant ID ? I have checked with Tencent game to acknowledge the same, but they have no information about the product and the money that I paid through PayuMoney.
                                      Kindly, rectify the issue and refund.

                                      Thanks
                                      Reply
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                                        P
                                        Pramila Gurung
                                        Jul 16, 2021
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                                        Transaction id-[protected]
                                        Date-23.06.21
                                        Amount-199
                                        PayUMoney customer support has been notified about the posted complaint.
                                        View replies
                                        Hi,

                                        We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                        • PayU, Merchant, and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
                                        Reply
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