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PayUMoney Complaints & Reviews

www.payumoney.com

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Updated: Jul 19, 2025

Complaints 3759

Resolved

2133

Unresolved

1626

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PayUMoney reviews & complaints page 51

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Please refund my money asa soon as possible. Transaction ID from the merchant is [protected], Bank reference number is[protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 23, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Give me my money anyway and give me my Dimond please sport

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Amount deducted to my account but not delivered to merchant

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 22, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: 8220006565

Transaction ID
[protected] merchant told refund initiated 9-july-21.
Still refund amount not credit to my account.
PayUMoney cheeting customer.

Don't use PayUMoney Be aware of it all...
They are cheating customer money. no response in raised ticket also very poor service
Ticket number : ticket id - NM[protected]

+2 photos

Aug 23, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

PayUMoney Customer Care's response HI!

As informed yo on your ticket id NM[protected], you need to get in touch with the merchant for refund queries as there are no sufficient funds in the merchant account for a refund.

Regards,
Team PayU

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I added 1000 for Facebook ads but not credited.

+1 photos

Aug 23, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 22, 2021

PayUMoney Customer Care's response Hi!

As checked, your transaction via PayU id [protected] is auto refunded. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

Regards,
Team PayU

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I made a payment in the name of amravati educational society of Rs. 6800 on 21.07.21 my payment got failed, money got debited from my account and I didn't receive any transaction ID.
I want my refund

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 22, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Karma Tanr Vidyasagar Subdistricv Kolkata

Pachi vaat na ho rha hu to our online Called me to our online Called me to our relationship💏 with a great day of my favorite😍😍 things to our relationship 5

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Address: 1356, Sector 44-B Chandigarh

I paid Rs.198 to PayU platform for purchase of two umbrellas advertsed on Facebook vide transaction no [protected] paid on 2 July 2021. Soon on 4 July 2021 and on Facebook disappeared and no acknowledgement received from merchant. I immediately reported to PayU that merchant is playing fraud and disputed my payment.

Inspite of having raised dispute, PayU chose to close my complaint and my money is not credited back.

Kanwal Nain Singh
[protected]@live.in
+91-[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 20, 2021

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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On 20 July, I made a purchase from NICHE. I used my email id as well as UPI to complete the transaction.

However, once the UPI transaction was complete, the email regarding successful transaction went to the person whose number I had added.
The surprising thing is that I never added that person's name or email id anywhere. My email id was mentioned and it was my UPI. But I never received any emails from PAyU. Instead, an account whose id and name was never mentioned received it!
How did Pay U get the the name and the email id of that person?
It's very surprising and raises many security concerns

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Some send payment link through payumoney.I am lost Rs.1899. kindly please ensure payumoney payment secure and safe service. Thanking you.

Aug 20, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: MIG-27, OPP. KESA COLONY , CHANDRA VIHAR, NAWABGANJ ,

He took money and said product will get to email in 2 hour but now it's 3 days

+1 photos

Aug 21, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32GurgaonGurgaon DistrictHaryanaIndia - 122002

Website: www.payu.in/business

I have a pay you merchant account. Which got 350000 stuck in it.
Merchant ID is 8120369
My account was freezed so I asked them to change my account details on June 4th.. Since june 4th they said that it will take some time and settlement will be done. After that they started asking new documents and all. when I did all than the manager have blocked me from calling, No response on emails, I cannot even raise any ticket for support.

They have taken all my money with no reason. Should I do suicided or else people will kill me. They have left me with nothing.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 20, 2021

Verified Support

Hi,

We deeply regret the inconvenience. As per our record, our team has sent you an email on 16 July 2021 regarding refund approval. Please check and revert to them accordingly so that they can do the needful.

Regards,
Team PayU

PayUMoney Customer Care

from Gurgaon, Haryana

Jul 20, 2021

Verified Support

Hi,

We regret the inconvenience this may have caused. As per our record, our team has mailed you on 16 July 2021 for refund approval related, please check and revert to them so that they can do the needful at the earliest.

Regards,
Team PayU

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Why provide fraud company gateway, continue customer complain but your side provide Abanke.com gateway,
this is not good. My complain no UO[protected], your side close without any soluaction.
please provide fraud merchant abanke.com address and contact no
"PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU."
very poor servies provide both abanke.com and payu

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Address: Brahmanshasan

My transection I'd .[protected]
Please help me

+1 photos

Sep 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU

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I have booked two ticket on irctc using my using my debit card but i cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter

Transection id [protected]
Bank reference number 30001011951192110762785

Transaction id [protected]
Bank Reference number 30005111921192030487928

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 19, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Patna

First transaction on[protected]
Second transaction on[protected]

+1 photos

Aug 28, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 21907_21071139 in order to get the status at their end.

Regards,
Team PayU

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I have made two transaction for purchasing UC from Xtremebuy.in site of around 1500 Rs. in total. The UC is not credited to the account even after 48hrs of successful transation. I want either the UC to my account or money refund.Transaction ID-P2107151017042711889025
Thanks and regards
Atharva

+1 photos

Aug 21, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 21, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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S

Sushant Turbadkar

Aug 12, 2021

Uc Abhi tak nahi aaya

UC not credited to bgmi account - Comment #3876259 - Image #0

S

Sushant Turbadkar

Aug 12, 2021

Money is not refunded yet

UC not credited to bgmi account - Comment #3876261 - Image #0

PayUMoney Customer Care's response, Aug 13, 2021

Verified Support

Hi!

As checked, this is a successful transaction via PayU Id - 13804924344 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

Regards,
team PayU

T

Tejaswi Verma

Aug 29, 2021

I haven’t got my uc it’s been a week I have done payment of 398

UC not credited to bgmi account - Comment #3885800 - Image #0

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I paid Rs.480/- for PUBG Royal Pass, Amount was debited from my account but didn't receive my offer. Kindly refund back my money

+1 photos

Aug 16, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id -4541180 in order to get the status at their end.

Regards,
Team PayU

Oct 07, 2021

Updated by vimalj438 Merchant Order Id -4541180, Give me the merchant details !

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V

vimalj438

Jul 16, 2021

Dear PayuMoney,

How do I track my Merchant ID ? I have checked with Tencent game to acknowledge the same, but they have no information about the product and the money that I paid through PayuMoney.
Kindly, rectify the issue and refund.

Thanks

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Transaction id-[protected]
Date-23.06.21
Amount-199

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Paraniputhur

Website: Booyah.link

Free fire double top app rs 400 pay method Google pay payment completed not diamond cred...its

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 16, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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