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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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1626
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PayUMoney reviews & complaints page 54

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S
Sai Nanda Naveen Nalla
Jul 1, 2021
Resolved
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Resolved

I Nalla Sai Nanda Naveen didn't receive my payment receipt of Rupees 6145/-
I have to submit my fee receipt as a proof of payment in my college my transaction I'd is T2107011703558474894260
My mobile number is -[protected]
Please send my fee receipt to my mail-
[protected]@gmail.com
Please respond to my request as soon as possible
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
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    A
    AsimAhangar
    Jul 1, 2021
    Resolved
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    Resolved

    Payment id no:[protected]
    paymeny deposit cancelled
    Aug 6, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi! Apologies for the inconvenience. You need to raise your concern via help.payu.in and our respective team will assist you further with your query.
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      P
      Pankaj1221A1
      Jul 1, 2021
      Resolved
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      Resolved

      Transactions id - [protected]
      Bank Reference Number[protected]
      Pay Transactions Id - 3641006
      I Paid - 729 Rs To Sunil kumar
      That's Not Complete My Order Subscribers
      Please Refund My Money Funds To my Bank account
      Thank you
      pankaj patel
      +1 photos
      Aug 12, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jul 02, 2021
      PayUMoney Customer Care's response
      Hi!

      As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

      Regards,
      Team PayU
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        A
        accounts jss aviation
        Jul 1, 2021
        Resolved
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        Resolved

        Address: 601.Corporate Tower, Sector 142, Noida, U.P

        It has been over 2 months, 2 customers of our company JSS Aviation Services Pvt Ltd have paid 2 payment for RS. 10000 and 70000. but even after regular followup with Payu Money Company on there help centre chat process and providing all documents like email id and Invoice they are transferring the amount to our account.
        they are not even replying on the ticket posted to them, neither they do have any direct line customer care Mail id nor Phone no to contact.
        How would we get our payment as there is no chain to complaint.
        Please help us with the same.
        Thanking you
        JSS Aviation Services Pvt Ltd
        Noida Sector 142, U.P
        M. No: [protected]
        Mail Id: [protected]
        Aug 12, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jul 02, 2021
        PayUMoney Customer Care's response
        Hi! I have forwarded your concern to our respective team. Please be assured we'll resolve your query as soon as possible.
        Verified Support
        Jul 02, 2021
        PayUMoney Customer Care's response
        Hi! As checked, our team have sent an email to your buyer for confirmation. Please ask them to acknowledge the same for further assistance.
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          V
          vijay sandra
          Jul 1, 2021
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          Address: Tirupati

          Call me my cell number [protected]
          PayUMoney customer support has been notified about the posted complaint.
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            V
            vijay sandra
            Jul 1, 2021
            Resolved
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            Resolved

            Address: Tirupati

            I booking for xerox mission
            Please our product details
            Aug 6, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Hi,

            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

            Stay Safe, PayU
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              G
              Garish Bulandi
              Jun 30, 2021
              Resolved
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              Resolved

              Hello everyone,
              Payu money is fraud company, my money is near about 11 Lakh and they are not doing settlement. I had raised too many tickets and not getting support, they are asking for the e-commerce documents but I run software business how I can provide that? Kindly initiate my settlement. My Merchant ID is 8163867.
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi!

              As informed you by our team, you need to share Invoice/Bill/Receipt and Proof of Delivery against the PayU ids [protected], [protected], [protected] for the settlement of the amount plus also elaborate your line of business on your ticket id DB[protected].

              Regards,
              Team PayU
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                R
                rahulji241
                from Delhi, Delhi
                Jun 30, 2021
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                Sir, I've done Hsbc credit card bill payment through payU on 25 jun 21, but amount has not been credited to the HSBC Bank. account. Transaction details are as follows:-
                Transaction reference number
                [protected]
                Transaction date and time
                [protected]:30:19
                Payment amount
                12148.41₹
                Pay from
                SBI NB
                Transaction details of my debited SBI account :-
                Reference no. IGALJWSXC2
                Reference no. [protected]
                Date and time
                [protected]:32

                Request resolve my issue
                Regards,
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Jul 02, 2021
                PayUMoney Customer Care's response
                Hi!

                As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.hsbc.in on 28/06/2021 via UTR N[protected] For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                Regards,
                Team PayU
                Jul 05, 2021
                Updated by rahulji241
                Dear sir/ma'am
                Request provide ARN(Acquired reference number) or UTR number to my registered email by which you have settled money into merchant www.hsbc.in on 28/06/2021
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                  D
                  Dhanush Kumar K
                  Jun 30, 2021
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                  I was pay amount to your website but
                  Iam not get my items so please refund my amount
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi,

                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                    U
                    um2020
                    Jun 29, 2021
                    Resolved
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                    Resolved

                    Address: chennai-600056

                    This my no :[protected]
                    call me immediately
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi!

                    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                    Regards,
                    Team PayU
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                      G
                      Gsutam
                      Jun 29, 2021
                      Resolved
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                      Resolved

                      Address: Buxar

                      Free fire me topup kiya hu. 400 ska payment succsefull ho gaya hai or dimond nhi mila hai
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                        R
                        Rajesh04041969
                        Jun 28, 2021
                        Resolved
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                        Resolved

                        Address: Gurgaob

                        My wife Sahana Shetty had placed order for 2 nighties from The Sultry Sleep a Merchant registered for Payments though your website

                        The transaction No. 652770PAY*PAYU MONEY GURGAON was made for Rs. 698 on 16th June 2021.

                        We have not received the delivery of items and now we see that lot of complaints are updated in thier websites about they being frauds.

                        We have trusted them as they are registered through your payment portal and we fell that it is your responsibility to ensure that fraud merchants are not entertained and due diligence is followed on registering merchants.

                        We request you to immediately block these merchants and take some legal action against them and ensure that people who have made payment thru your portal are refunded.

                        We have already escalated this to Cybel crime cell as a complaint against The sleep Sultry and you as parties. In addition we are are also contemplating to go tobthe media with this issue.

                        We request you to do the needful to avoid embarrassment

                        Regards
                        Rajesh Shetty
                        [protected]
                        +3 photos
                        Aug 13, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 30, 2021
                        PayUMoney Customer Care's response
                        Hi! We are not able to trace any transaction with the given information. Please share below mentioned details on [protected]@payu.in for further assistance.
                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used
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                          B
                          Bsingh bBaghel
                          Jun 27, 2021
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                          Resolved

                          Address: House no 52, Natraj nagar colony

                          I had payed payment of rs 20000 to the shoopers app throught your payumoney gatway but that app make fraud to all other persions got refund but i have not recived till now.
                          My transition id T2101301639247061558171 of rs 20000 on dated 30/01/2021.
                          pl help me.
                          my gmail id [protected]@gmail.com
                          +1 photos
                          Aug 7, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 29, 2021
                          PayUMoney Customer Care's response
                          PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                            S
                            Sindhi. Abhinash
                            Jun 27, 2021
                            Resolved
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                            Resolved

                            Address: Chinnakodour
                            Website: We need refund money

                            Please refund our money
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
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                              X
                              XRED_abhi GAMER
                              Jun 26, 2021
                              Resolved
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                              Resolved

                              Address: Gali No 16 Harphool Vihar Jaivihar Ph-3 Baprola Najfgar

                              Payment double diamond top up but not receive diamond but payment is successful
                              +1 photos
                              Aug 9, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Jun 26, 2021
                              Updated by XRED_abhi GAMER
                              Not free fire diamond reciieve two times

                              Verified Support
                              Jun 27, 2021
                              PayUMoney Customer Care's response
                              Hi!

                              As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                              Regards,
                              Team PayU
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                                A
                                Ajay pathlavath
                                Jun 26, 2021
                                Resolved
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                                Resolved

                                Address: Telangana , Hyderabad ,

                                25.06.2021 I was book the oyo room through the rupay debit card, room is not book, but my money is debited, and I tried to next day 26.06.2021 that same complaint, 2 times debited after the money debited, next page coming CM90004-duplicate record, sir please refund my money
                                +3 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 27, 2021
                                PayUMoney Customer Care's response
                                Hi!

                                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                Regards,
                                Team PayU
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                                  Y
                                  yogeshsatpute333
                                  Jun 26, 2021
                                  Resolved
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                                  Resolved

                                  For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                                  It's done 20+ days but still PayUMoney not refund my amount.

                                  The unsettled fund against MID 6255914 is INR 39056

                                  On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.
                                  +1 photos
                                  Oct 28, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 02, 2021
                                  PayUMoney Customer Care's response
                                  Hi! Your refund has been initiated. You will receive the amount in your source account within 3-5 working days(except Saturday, Sunday and bank holidays).
                                  Verified Support
                                  Jul 15, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please share the concerned PayU ID so that we can get it checked for you.

                                  Regards,
                                  Team PayU
                                  Hi Yogesh,

                                  We regret the inconvenience caused. We would like to inform you that the refund of the given PayU ID [protected] is in progress, we will update you once it is processed succesfully.

                                  Regards,
                                  Team PayU
                                  yogeshsatpute333's [Complaint's author] reply, Aug 24, 2021
                                  It already 60+ days happen not yet refunded, it is a very worse service..
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                                    M
                                    Musthafa Vc
                                    Jun 25, 2021
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                                    Address: mahrmin kurumathur kannur kerala

                                    Sir my refund transaction id
                                    is [protected]
                                    amount is 21648 rs refund date 15/6/21 notcriditmybakacount
                                    pleas chek problam thangyu
                                    +3 photos
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Jun 25, 2021
                                    Updated by Musthafa Vc
                                    refund notcridit mybankacount
                                    transaction id [protected]

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                                      S
                                      Sonali Pandita
                                      Jun 25, 2021
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                                      Address: mbd mall,ludhiana

                                      I have ordered 3 products from a website on instagram named whiskey fashion..my money got deducted by pay u but i got no mail or sma regarding my payment as well as my orders..my transaction id no. Is below in picture... either provide me merchants no. Or refund my money .how can u give permit to use ur website to any fraud mechant
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        K
                                        Kanimozhi Kamalakkannan
                                        from Chennai, Tamil Nadu
                                        Jun 24, 2021
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                                        I placed the order on the website https://softpawsshops.com/ on 02.06.2021 and the order id is 25094.

                                        I've payed 430 rupees.

                                        But the website is not available now and we haven't received my order or any other details regarding it. I've been waiting for it so long.

                                        Please revert my money back
                                        +1 photos
                                        PayUMoney customer support has been notified about the posted complaint.
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