Claimed

PayUMoney Complaints & Reviews

3
Updated: Dec 24, 2025
Complaints 3775
Resolved
2133
Unresolved
1642
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 54

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
apteja
Jul 1, 2021
Resolved
Report
Copy
Resolved

Address: Official registered address is E-97/11, Second Floor, Kali Bhari Mandir, Mahavir Enclave, New Delhi South West Delhi Delhi - 110045 .Phone:9599091878

My transaction from HDFC bank account to Prime services done through pay lo failed. Money not refunded.

Date HDFC Transaction id Pay lo Transaction details. Amount Rs
Transaction Id Paylo Id
06.07.2020 [protected] [protected]NB667096 [protected] 23482
07.07.2020 [protected] [protected]NB985967 [protected] 188800

Kindly arrange for refund

Regards

T.Sriram
[protected]
[protected]@gmail.com
Aug 6, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sai Nanda Naveen Nalla
    Jul 1, 2021
    Resolved
    Report
    Copy
    Resolved

    I Nalla Sai Nanda Naveen didn't receive my payment receipt of Rupees 6145/-
    I have to submit my fee receipt as a proof of payment in my college my transaction I'd is T2107011703558474894260
    My mobile number is -[protected]
    Please send my fee receipt to my mail-
    [protected]@gmail.com
    Please respond to my request as soon as possible
    Aug 6, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Hi!

    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

    Regards,
    Team PayU
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      AsimAhangar
      Jul 1, 2021
      Resolved
      Report
      Copy
      Resolved

      Payment id no:[protected]
      paymeny deposit cancelled
      Aug 6, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Hi! Apologies for the inconvenience. You need to raise your concern via help.payu.in and our respective team will assist you further with your query.
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pankaj1221A1
        Jul 1, 2021
        Resolved
        Report
        Copy
        Resolved

        Transactions id - [protected]
        Bank Reference Number[protected]
        Pay Transactions Id - 3641006
        I Paid - 729 Rs To Sunil kumar
        That's Not Complete My Order Subscribers
        Please Refund My Money Funds To my Bank account
        Thank you
        pankaj patel
        +1 photos
        Aug 12, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jul 02, 2021
        PayUMoney Customer Care's response
        Hi!

        As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

        Regards,
        Team PayU
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          accounts jss aviation
          Jul 1, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: 601.Corporate Tower, Sector 142, Noida, U.P

          It has been over 2 months, 2 customers of our company JSS Aviation Services Pvt Ltd have paid 2 payment for RS. 10000 and 70000. but even after regular followup with Payu Money Company on there help centre chat process and providing all documents like email id and Invoice they are transferring the amount to our account.
          they are not even replying on the ticket posted to them, neither they do have any direct line customer care Mail id nor Phone no to contact.
          How would we get our payment as there is no chain to complaint.
          Please help us with the same.
          Thanking you
          JSS Aviation Services Pvt Ltd
          Noida Sector 142, U.P
          M. No: [protected]
          Mail Id: [protected]
          Aug 12, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Jul 02, 2021
          PayUMoney Customer Care's response
          Hi! I have forwarded your concern to our respective team. Please be assured we'll resolve your query as soon as possible.
          Verified Support
          Jul 02, 2021
          PayUMoney Customer Care's response
          Hi! As checked, our team have sent an email to your buyer for confirmation. Please ask them to acknowledge the same for further assistance.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            V
            vijay sandra
            Jul 1, 2021
            Report
            Copy

            Address: Tirupati

            Call me my cell number [protected]
            PayUMoney customer support has been notified about the posted complaint.
            Helpful
            1 other people found this review helpful
            1 found this helpful
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              vijay sandra
              Jul 1, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: Tirupati

              I booking for xerox mission
              Please our product details
              Aug 6, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Hi,

              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

              Stay Safe, PayU
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                G
                Garish Bulandi
                Jun 30, 2021
                Resolved
                Report
                Copy
                Resolved

                Hello everyone,
                Payu money is fraud company, my money is near about 11 Lakh and they are not doing settlement. I had raised too many tickets and not getting support, they are asking for the e-commerce documents but I run software business how I can provide that? Kindly initiate my settlement. My Merchant ID is 8163867.
                Aug 6, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Hi!

                As informed you by our team, you need to share Invoice/Bill/Receipt and Proof of Delivery against the PayU ids [protected], [protected], [protected] for the settlement of the amount plus also elaborate your line of business on your ticket id DB[protected].

                Regards,
                Team PayU
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  rahulji241
                  from Delhi, Delhi
                  Jun 30, 2021
                  Report
                  Copy

                  Sir, I've done Hsbc credit card bill payment through payU on 25 jun 21, but amount has not been credited to the HSBC Bank. account. Transaction details are as follows:-
                  Transaction reference number
                  [protected]
                  Transaction date and time
                  [protected]:30:19
                  Payment amount
                  12148.41₹
                  Pay from
                  SBI NB
                  Transaction details of my debited SBI account :-
                  Reference no. IGALJWSXC2
                  Reference no. [protected]
                  Date and time
                  [protected]:32

                  Request resolve my issue
                  Regards,
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 02, 2021
                  PayUMoney Customer Care's response
                  Hi!

                  As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.hsbc.in on 28/06/2021 via UTR N[protected] For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                  Regards,
                  Team PayU
                  Jul 05, 2021
                  Updated by rahulji241
                  Dear sir/ma'am
                  Request provide ARN(Acquired reference number) or UTR number to my registered email by which you have settled money into merchant www.hsbc.in on 28/06/2021
                  Helpful
                  3 other people found this review helpful
                  3 found this helpful
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Dhanush Kumar K
                    Jun 30, 2021
                    Report
                    Copy

                    I was pay amount to your website but
                    Iam not get my items so please refund my amount
                    PayUMoney customer support has been notified about the posted complaint.
                    Hi,

                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.
                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                    Helpful
                    Found this helpful?
                    2 Comments
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      U
                      um2020
                      Jun 29, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: chennai-600056

                      This my no :[protected]
                      call me immediately
                      Aug 6, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi!

                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        G
                        Gsutam
                        Jun 29, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: Buxar

                        Free fire me topup kiya hu. 400 ska payment succsefull ho gaya hai or dimond nhi mila hai
                        Aug 6, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Rajesh04041969
                          Jun 28, 2021
                          Resolved
                          Report
                          Copy
                          Resolved

                          Address: Gurgaob

                          My wife Sahana Shetty had placed order for 2 nighties from The Sultry Sleep a Merchant registered for Payments though your website

                          The transaction No. 652770PAY*PAYU MONEY GURGAON was made for Rs. 698 on 16th June 2021.

                          We have not received the delivery of items and now we see that lot of complaints are updated in thier websites about they being frauds.

                          We have trusted them as they are registered through your payment portal and we fell that it is your responsibility to ensure that fraud merchants are not entertained and due diligence is followed on registering merchants.

                          We request you to immediately block these merchants and take some legal action against them and ensure that people who have made payment thru your portal are refunded.

                          We have already escalated this to Cybel crime cell as a complaint against The sleep Sultry and you as parties. In addition we are are also contemplating to go tobthe media with this issue.

                          We request you to do the needful to avoid embarrassment

                          Regards
                          Rajesh Shetty
                          [protected]
                          +3 photos
                          Aug 13, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 30, 2021
                          PayUMoney Customer Care's response
                          Hi! We are not able to trace any transaction with the given information. Please share below mentioned details on [protected]@payu.in for further assistance.
                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Bsingh bBaghel
                            Jun 27, 2021
                            Resolved
                            Report
                            Copy
                            Resolved

                            Address: House no 52, Natraj nagar colony

                            I had payed payment of rs 20000 to the shoopers app throught your payumoney gatway but that app make fraud to all other persions got refund but i have not recived till now.
                            My transition id T2101301639247061558171 of rs 20000 on dated 30/01/2021.
                            pl help me.
                            my gmail id [protected]@gmail.com
                            +1 photos
                            Aug 7, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 29, 2021
                            PayUMoney Customer Care's response
                            PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                            Helpful
                            1 other people found this review helpful
                            1 found this helpful
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Sindhi. Abhinash
                              Jun 27, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Chinnakodour
                              Website: We need refund money

                              Please refund our money
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi!

                              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                              Regards,
                              Team PayU
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                X
                                XRED_abhi GAMER
                                Jun 26, 2021
                                Resolved
                                Report
                                Copy
                                Resolved

                                Address: Gali No 16 Harphool Vihar Jaivihar Ph-3 Baprola Najfgar

                                Payment double diamond top up but not receive diamond but payment is successful
                                +1 photos
                                Aug 9, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Jun 26, 2021
                                Updated by XRED_abhi GAMER
                                Not free fire diamond reciieve two times

                                Verified Support
                                Jun 27, 2021
                                PayUMoney Customer Care's response
                                Hi!

                                As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                Regards,
                                Team PayU
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Ajay pathlavath
                                  Jun 26, 2021
                                  Resolved
                                  Report
                                  Copy
                                  Resolved

                                  Address: Telangana , Hyderabad ,

                                  25.06.2021 I was book the oyo room through the rupay debit card, room is not book, but my money is debited, and I tried to next day 26.06.2021 that same complaint, 2 times debited after the money debited, next page coming CM90004-duplicate record, sir please refund my money
                                  +3 photos
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 27, 2021
                                  PayUMoney Customer Care's response
                                  Hi!

                                  Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                  Regards,
                                  Team PayU
                                  Helpful
                                  2 other people found this review helpful
                                  2 found this helpful
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    Y
                                    yogeshsatpute333
                                    Jun 26, 2021
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                                    It's done 20+ days but still PayUMoney not refund my amount.

                                    The unsettled fund against MID 6255914 is INR 39056

                                    On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.
                                    +1 photos
                                    Oct 28, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 02, 2021
                                    PayUMoney Customer Care's response
                                    Hi! Your refund has been initiated. You will receive the amount in your source account within 3-5 working days(except Saturday, Sunday and bank holidays).
                                    Verified Support
                                    Jul 15, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please share the concerned PayU ID so that we can get it checked for you.

                                    Regards,
                                    Team PayU
                                    Hi Yogesh,

                                    We regret the inconvenience caused. We would like to inform you that the refund of the given PayU ID [protected] is in progress, we will update you once it is processed succesfully.

                                    Regards,
                                    Team PayU
                                    yogeshsatpute333's [Complaint's author] reply, Aug 24, 2021
                                    It already 60+ days happen not yet refunded, it is a very worse service..
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Musthafa Vc
                                      Jun 25, 2021
                                      Report
                                      Copy

                                      Address: mahrmin kurumathur kannur kerala

                                      Sir my refund transaction id
                                      is [protected]
                                      amount is 21648 rs refund date 15/6/21 notcriditmybakacount
                                      pleas chek problam thangyu
                                      +3 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Jun 25, 2021
                                      Updated by Musthafa Vc
                                      refund notcridit mybankacount
                                      transaction id [protected]

                                      Helpful
                                      2 other people found this review helpful
                                      2 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Sonali Pandita
                                        Jun 25, 2021
                                        Report
                                        Copy

                                        Address: mbd mall,ludhiana

                                        I have ordered 3 products from a website on instagram named whiskey fashion..my money got deducted by pay u but i got no mail or sma regarding my payment as well as my orders..my transaction id no. Is below in picture... either provide me merchants no. Or refund my money .how can u give permit to use ur website to any fraud mechant
                                        +1 photos
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit