PayUMoney Complaints & Reviews

Address: Fitnessbaba onlineshoping FACEBOOK

Payumoney I'd[protected] paid 594 INR on 09 May through Icici credit card vide ORDER NO. #1048 Fitnessbaba online Facebook shopping confirmation for OXYMETER & DIGITAL THERMOMETER. But neither shipment delivered by the Marchant nor replied my mail. Also no contact number of the Marchant given to reach them .
In this regard already lodged police complaint.
For info & take action accordingly

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Jun 24, 2021

Updated by Mahendra Kumar Purohit Kindly confirm me about my refund status

Verified Support

Jun 25, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

Jun 25, 2021

Updated by Mahendra Kumar Purohit But if the Marchant did not want to reply or fruad then who is responsible

Jun 25, 2021

Updated by Mahendra Kumar Purohit Reply me please

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M

Mahendra Kumar Purohit

Jun 25, 2021

But the Marchant has out of reach .Neither he replied nor mailed to me regarding delivery of my order .Hence it is requested to you that please contact them for refund my money as it too late . I mean after lapse of above 45 days the Marchant didn't initiate to deliver my shipment. It may be cheater or fruad onlineshoping Marchant.
IN THIS REGARD I HAVE ALREADY COMPLAINT TO POLICE .

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Mahendra Kumar Purohit's [Complaint's author] reply, Jun 25, 2021

Tell me please what is the solution

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I mistakenly pay money to payumoney.[protected]@axisbank
please I request you to refund me, I have all details, I recharge in one app but money is not successful recharge in app, but my money deducted
amount.6850
upon. Ref. ID.[protected]
send from my paytm
bank account no. [protected]
date. 22/june/2021
time. 5:47 pm

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2021

PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in or [protected]@payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

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Mobile. [protected]
I mistakenly pay money to payumoney. [protected]@axisbank
amount 6850 please help me to get refun

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 23, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: 4th Floor, Pearl Tower, Plot no. 51, Institutional Area, Sector 32, Gurugram, Haryana 122001

To Payu support team
A payment of 4500 rupees was paid to my payu business account on 15th June, 2021 with payment ID[protected]. But I have not received the amount till date. It's showing payment deposit cancelled. Moreover, I can not refund the amount to my customer because it shows that "this amount will only be refunded from the next payment you collect." therefore I request you to either deposit the amount in my account or refund it to my customer at your earliest.
Sudeepta Saikia

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

PayUMoney Customer Care's response Hi, we would like to inform you that we have forwarded your request to the concerned team regarding the pending settlements. They will get in touch with you shortly.

Verified Support

Jun 28, 2021

PayUMoney Customer Care's response Hi Sudeep,
As checked your account has been placed on Risk hold. Please raise your concern through help.payu.in or drop an email to [protected]@payumoney.com with MID - 7435734 for further assistance.

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Address: India

99 rs paid but still not received any reward please help to get my money back

+1 photos

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2021

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Transaction id[protected] on 31st may 3.37 pm Rs 498/- but still not rcvd order or any such payment rcvd mail or sms still im waiting but now fb ad disapper now

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 22, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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I had ordered a product from Rajadhani tools and the payment was debited from the account and the order confirmation has not come. Can you please let me know the status

+1 photos

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

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Address: #697,6th Main ,KHB Road ,Kavalbyrasandra ,R T Nagar post,, Bangalore-32

Hi
I made a transaction from my sbi credit card worth rupees 1745 on 8-6-2021 @ 10:54pm to s fraud website in the name of sultrysleeps. Please can u help me nab the fakester and get my money back. I also have screenshot of the transaction. Please help me. My contact number is [protected]

Regards
Farha

Aug 9, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

Please help us with the needful PayU Payment ID here or through help.payu.in for assistance.

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Address: Bangalore

I made a payment through PayU for my passport renewal and the site is fake, how can PayU money approve such sites? I need a refund of my money 3495.00

Can you please let me know what details are required?

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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S

spppnpr

Jun 17, 2021

Your payment(Id[protected] of Rs 3495.0 for Passport India Seva is successful. For queries on your payment visit: http://pmny.in/FI6L8HEhtoCj from payu team

Passport Seva - Comment #3845967 - Image #0

Passport Seva - Comment #3845967 - Image #1

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PayUMoney Customer Care's response, Jun 21, 2021

Verified Support

Hi,

We would like to inform you that the refund has been processed against the Payment ID: 432632825 on 19-06-2021nd the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Team PayU

PayUMoney Customer Care

from Gurgaon, Haryana

Jun 18, 2021

Verified Support

Hi! Please note, PayU is a payment aggregator who helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues.

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I had paid a total of Rs. 420 (210+210) two times via Googlepay for my LLR renewal at AP Transport website. The two the transaction was failure although my money was deducted and hasn't refunded. I tried to contact via PAYU support site but the bot couldn't detect my transaction ID. I request you to refund my money.

Hemanth Kumar Chilamkurthi
hemanth.[protected]@oksbi
[protected]
Payment Mode : GPAY.
Date 16-Jun-2021

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 16, 2021

Updated by Hemanth Kumar Chilamkurthi Here are the screenshots for the proof of my purchase.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payment Id[protected] &[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] & [protected] in order to get the status at their end.

Regards,
Team PayU

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Address: nesapakkam

Sir i pay on[protected] rs 4999 payu account transaction no [protected] bank ref no [protected] payu transaction id4 240740 pl return my payment a/c name rampratap that is afroud co please stop the payment return my account

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 16, 2021

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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H

Hama n

Jun 20, 2021

Sir that is a froud mr rampratap is which webside give me lin i go the mobile super shop pl help me

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Hama n's reply, Jun 20, 2021

I want ramprasad email or contact no

PayUMoney Customer Care's response, Jun 20, 2021

Verified Support

Hi! You can contact merchant on [email protected]

H

Hama n

Jun 21, 2021

Pls ramprasad email and contact no

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Hama n's reply, Jun 22, 2021

Our requist is not responsible your support fraud person

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Address: [email protected]

Pls help me sar tolin.stoer top up not received Damond pls help sar

+1 photos

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 16, 2021

Updated by AJEESH .S Top up Rs.120..
1060damonds bit not received my id
My free fire id[protected]

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 4238755 in order to get the status at their end.

Regards,
Team PayU

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Recently I have ordered an item from the flying saucer.com through Payumoney of ₹800 but now the website has been removed and even the product has not arrived. Plz check the website and refund it.

UPI id payumoney.[protected]@axisbank.com

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 16, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: I don't know

Website: Payu

Dear support team my name is Asif Manzoor I made a purchase through the link of this app but rewards we're not received and status of payment is successful so I want my money refund within hours I am not able to contact merchant so plz draw a kind attention my phone number is [protected] Email: [protected]@gmail.com Google transaction I'd :CICAgODU9-L3Lw
My account number is [protected]

+1 photos

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 2633936 in order to get the status at their end.

Regards,
Team PayU

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Transaction Id [protected]
Bank Reference Number 20210615111212800110168066912928754
PayU Transaction ID 2943874
gmail id: [protected]@gmail.com
Mode of payment:paytm

PayUMoney customer support has been notified about the posted complaint.

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I have made the payment to RAHUL TRAVELS on 12/06/2021 and Amount was : 6999.00 via PayUMoney.
Money was deducted from my account. However Merchant has not received the Amount as confirmed by Merchant(RAHUL TRAVELS).

However, spoke with my ICICI customer care, as they confirmed UPI transaction has been done successfully, there is no problem from bank end.
Official message from the bank:
"Your transaction of Rs 6999 from ICICI Bank was successfully credited to the beneficiary rahulcarrental account XXXXXXXXXX3359"

They also shared the UPI reference number(RRN), ending with RRN[XXXXXXX61515]"

Merchant Name - RAHUL TRAVELS
Payment Amount - 6999.00
Date/Time of Payment[protected]:16:40.0

Please have a look and refund my money

Aug 11, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

As per our record, a refund of the PayU ID [protected] has continously failed, we will check with our team and update you on the status soon.

We seek your patience and understanding in this matter

Regards, Team PayU

Verified Support

Jun 28, 2021

PayUMoney Customer Care's response Hi,

ARN:
We would like to inform you that the refund has been processed against the Payment ID:[protected]P2: [protected]) on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not credited to the account within the mentioned time

Regards,
Team PayU

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Website: www.hilaptop.com

Dear PayU Support Team,
I have raised a chargeback for a fraudulent transaction that happened from my UPI Account linked with my Federal Bank account on a Website used PayU money to collect the payment. Two days before Merchant confirmed, they already refunded the payment and attached the email made between Merchant and PayU Money, shared by the Merchant.

But I still have not received the amount back to my account....

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Address: B 151 (First Floor), Sector 31 Noida,

This is to submit that on 12 Jun 2021, from the Airtel Mobile App i made multiple attempts to pay my landline bill and every time the screen showed and error and prompted me to retry payment which resulted in my multiple payments of Rs 588.82, The amount was paid thrice and deducted from my PNB Bank Account.
The amount has neither been received by the merchant nor been refunded back to me.
The payment id's are as under:-
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
payu/[protected]/[protected]/Bill Payment
Request reconcile and refund the amount forthwith.
Regards
Col Rajeev Verma
Mob: [protected]
Email:[protected]@gmail.com

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 17, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Order no(ONEPLUS STORE): M[protected]
Bajaj Emi card no: 20304015XXXX1782
loan no(BAJAJ): 532ECFHA487279

I am facing issue related with a transaction done online on OnePlus store dated 8th june 2021 at 10.06 pm
The amount of loan was rupees 40478.00 and after placing the order, it got cancelled at the same moment I placed transaction but the loan amount tends to be deducted from Bajaj Emi Card and Loan account got generated (532ECFHA487279).

When i communicated with ONEPLUS Customer care they informed me that the transaction was not processed because of timeout issue at the payment gateway(PAYU).

Inorder to cancel the Loan from Bajaj Finserv they needed a confirmation receipt or mail from PayU to be forwarded to [protected]@bajajfinserv.in, [protected]@gmail.com regarding the transaction failure.
Could you please look into this.
I have attached the below screenshot for your reference.

+2 photos

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2021

PayUMoney Customer Care's response Hi,

As per our record, a refund is in progress and chargeback has been raised against the said transaction via PayU ID- [protected]. We have shared your concern with our team, they will check and update you on the status soon, we will keep you updated.

We seek your patience & understanding in this matter.

Regards,
Team PayU

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I have made the payment to RAHUL TRAVELS on 12/06/2021 and Amount was : 6999.00 via PayUMoney.
Money was deducted from my account. However Merchant has not received the Amount as confirmed by Merchant(RAHUL TRAVELS).

However, spoke with my ICICI customer care, as they confirmed UPI transaction has been done successfully, there is no problem from bank end.
Official message from the bank:
"Your transaction of Rs 6999 from ICICI Bank was successfully credited to the beneficiary rahulcarrental account XXXXXXXXXX3359"
They also shared the UPI reference number(RRN), ending with RRN[[protected]]"

Merchant Name - RAHUL TRAVELS
Payment Amount - 6999.00
Date/Time of Payment - [protected]:16:40.0
Let me know if you require any further details from my end.

Could you please have a look along with shared UPI RRN and let me know when will I get my refund and the next course of action.

PayUMoney customer support has been notified about the posted complaint.

Jun 15, 2021

Updated by surendra_1985 Why this is marked as resolved?

Jun 15, 2021

Updated by surendra_1985 I don't see any comment from PayUMoney customer care but issue marked as Resolved.
Please have a look and provide the update on this.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 55

Non Deliver of shipment

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Mistakenly pay money

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Mistakenly pay money to payumoney

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Payment Deposit Cancelled Issue

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Money deducted from my account but uc rewards not received

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Not rcvd order or refund also not rcvd

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Order confirmation

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Fraud transaction on Facebook

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Passport Seva

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Money got deducted but didn't refunded since the payment was a failure.

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Payment 4999 stop id no 424240740

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Diamond not received

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Payment made through payumoney for a merchant

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Money debited and rewards not received I want refund now

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I had top up my free fire id for 80rs and I didn't receive it yet

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Amount Debited and Transaction failed

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Chargeback dispute against fraudulent transactions

Amount Deducted from Account Not Received by Merchant or Refunded

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Amount debited but not credited to merchant(oneplus)

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Money was deducted from my account, However Merchant has not received the Amount.

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