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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 52

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A
Anandree
Jul 15, 2021
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Address: Paraniputhur
Website: Booyah.link

Free fire double top app rs 400 pay method Google pay payment completed not diamond cred...its
PayUMoney customer support has been notified about the posted complaint.
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Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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    A
    Akshaya Vishwa
    Jul 15, 2021
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    I have paid for 10, 000 followers on moj.. but i haven't received yet ... But my payment has been done...
    PayUMoney customer support has been notified about the posted complaint.
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    Hi Akshaya,

    Please share the below details with us and we shall assist you further.

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,
    Team PayU
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      S
      sarla25
      from Lucknow, Uttar Pradesh
      Jul 15, 2021
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      Payu provide gateway fraud company abanke.com, I purchase item abanke.com date 20/06/2021 bill #3553, I complain payu.in but close my complain send massege"as discussed closing in mass close"
      ticket no ticket Id: UO[protected]
      Transaction ID: [protected]
      Merchant Website: https://abanke.com
      Amount Paid: 384.00
      Order Date:[protected]:29:07
      Please help refund amt.
      Fraud company - Abanke.com & helper gateway -payu.in
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jul 16, 2021
      PayUMoney Customer Care's response       PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
      Jul 16, 2021
      Updated by sarla25       WHY PROVIDE FRAUD COMPANY GATEWAY, ABANKE.COM IS FRAUD COMPANY, NOT PROVIDE ANY CONTACT DETAILS, NO RECEIVED ANY MAIL AND PROVIDE RIGHT CONTACT NO.
      PROVIDE WRONG DETAILS, ONLY GATEWAY PAYUMONEY IS RIGHT, MY QUESTION, WHY PROVIDE FRAUD COMPANY SELF GATEWAY,
      PROVIDE ALL DETAILS WRONG
      AD 157/7B BAROWARITOLA, KRISHNAPUR, KESHTOPUR
      +[protected]
      +[protected]
      [protected]@abanke.com
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        R
        R Ravi Chandran Nair
        Jul 15, 2021
        Resolved
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        Resolved

        I got a link to pay newspaper bill. i paid the bill thru the link got the receipt and transaction id. after 2 days newspaper boy come to collet the cash. checked with him he says it is not from them and is a cheating that is happening. want customer care to call me else i file a police complaint and sue payu for this fraud
        Aug 18, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jul 16, 2021
        PayUMoney Customer Care's response         Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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          S
          [email protected]
          Jul 15, 2021
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          I have paid 2617.52 rupees for hostinger.

          Using paynimo payment gateway but hostinger have not received the money.

          I have to do that asap please refund my money.
          PayUMoney customer support has been notified about the posted complaint.
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            H
            harshith5
            Jul 14, 2021
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            Hi I'm harshith I'm recently make a payment in Royal gamer web set for free fire top up. but I'm not yet get diamonds in my account so please refund my money
            PayUMoney customer support has been notified about the posted complaint.
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            Hi! You need to contact the merchant directly for refund related issue.
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              K
              Kiran Foru
              Jul 14, 2021
              Resolved
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              Resolved

              Date of the incident: 2nd July

              done a transaction on 2nd July but payU is holding the money for not submitting the invoice, after raising the ticket on payU help they said that they will refund the amount to the source. but till now I didn't get a refund. when I complained to RBL bank(the bank card which I made the transaction) they are saying they can't help with this and I have to be in contact with payu and have to resolve the issue from their side only. But payu is not responding to my messages and also erased the data from the dashboard which is related to the transaction. please help me.

              my transaction number : YJ[protected]
              Jul 19, 2021
              Complaint marked as Resolved 
              Refunded
              PayUMoney customer support has been notified about the posted complaint.
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                N
                nobita magic
                Jul 14, 2021
                Resolved
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                Resolved

                Sir i do a transaction of 717.50 rupees on dated 26 June but amount is not reaches to receiver account but has been deducted from my account. Please help me to get my refund
                +1 photos
                Aug 16, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Jul 14, 2021
                Updated by nobita magic                 Transaction date is 21 June 2021
                Verified Support
                Jul 14, 2021
                PayUMoney Customer Care's response                 Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                  K
                  Kiran Foru
                  Jul 14, 2021
                  Resolved
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                  Resolved

                  Hai I made a transaction on payu to my trainer, money was hold my payu due to not submitted the invoice and after the conversation they said they will refund my money. But till now I didn't get my refund and also payu erased all my transaction history and stopped replying to my messages.please help me.guide me how to approach consumer court.Thank you.

                  My ticket number :YJ[protected].
                  Jul 19, 2021
                  Complaint marked as Resolved 
                  Refunded
                  PayUMoney customer support has been notified about the posted complaint.
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                    K
                    Kaspar
                    Jul 14, 2021
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                    Dear Sir,
                    Payu given transaction I'd but the money isn't credited to my account so far.

                    Transaction ID: PUA[protected] DTD 23.06.2021.

                    Please help me to solve the problem

                    Regards
                    Kaspar
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi!

                    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                    Regards,
                    Team PayU
                    Reply
                    Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

                    Refund not credited / Failed transaction - Comment #3876578 - Image #0
                    Reply
                    PayUMoney Customer Care's response, Aug 14, 2021
                    Verified Support
                    Hi!

                    Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13715666597 at our end and the amount for the same has been remitted to the merchant asimustsee.nic.in For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

                    Regards,
                    Team PayU
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                      K
                      koushikkumarlal
                      Jul 13, 2021
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                      Address: Nizamabad

                      I had paid a amount of 299 rs inr to pay u and i didn't get the uc, so plzz iam request you kindly. Send me uc or refund my money . My transaction ID is[protected]
                      PayUMoney customer support has been notified about the posted complaint.
                      View replies
                      Hi!

                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
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                        A
                        Athlete
                        Jul 13, 2021
                        Resolved
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                        Resolved

                        Address: Hanuman Nagar Khori kalan Teshil-Tauru Haryana

                        I submitted my college fee by PayUmoney but the college didn't get fee and balance was deducted from my account. Transaction failed .
                        Kindly refund my money back in same account, refundable money is Rs. 27085.59
                        +1 photos
                        Aug 22, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 14, 2021
                        PayUMoney Customer Care's response                         Hi!

                        As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant WWW.JNUJAIPUR.AC.IN For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on accounts.[protected]@jnujaipur.ac.in to get the status at their end.

                        Regards,
                        Team PayU
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                          Y
                          yogeshsatpute333
                          Jul 13, 2021
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                          For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                          It's done 30+ days but still PayUMoney not refund my amount.

                          The unsettled fund against Transaction Id: [protected] is INR 20, 000

                          This transaction Id: [protected] status showing "queued" from last 10-15 days not yet refunded my amount, and my credit card bill has been generated and I can't pay that bill

                          On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.

                          For more details please see the attachments
                          +1 photos
                          PayUMoney customer support has been notified about the posted complaint.
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                            S
                            Sarthaksinger
                            Jul 12, 2021
                            Resolved
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                            Resolved

                            I today order a wrong airdopes from official website of boAt but canceled my order within 2 hrs. I got a mail that they have refunded my momey to payu account but i dont have one.I want my money into my bank account as soon as possible.
                            +1 photos
                            Aug 20, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 14, 2021
                            PayUMoney Customer Care's response                             Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference 75446971194000415874207 Hope this helps.
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                              V
                              varun var
                              from Jaipur, Rajasthan
                              Jul 12, 2021
                              Resolved
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                              Resolved

                              My payu merchant id Z7EqjI
                              We receive our first payment as a test on 12 Jul, 2021 and It is on hold from that day. you are playing email email with us to resolve this issue. If test payment is on hold, how can we proceed next and live with your payment gateway with you guys. how our customers payment will be handle by you guys. We find very unprofessional behaviour while doing this. you guys keep on asking same query over the email again and again.

                              Payment gateway is suppose to do payments and thats what not happening on your gateway. Solve it or say you can't do it. We are looking for another payment gateway just cuz of this.
                              +1 photos
                              Aug 17, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 14, 2021
                              PayUMoney Customer Care's response                               Hi! Apologies for the inconvenience. You need to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.
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                                R
                                Rohan@22
                                Jul 11, 2021
                                Resolved
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                                Resolved

                                I have paid to SAE INDIA amount of 472rs for membership from google pay as directed by the SAE website but the amount didn't go to SAE India but it went to payu payments pvt Ltd's. account. Also the transaction id showed in google pay is showing invalid. Just confirm if my payment is forwarded to SAE India and if not give me the refunds.
                                +1 photos
                                Jul 14, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 13, 2021
                                PayUMoney Customer Care's response                                 Hi Rohan,

                                We'd request you to share the UPI reference ID or transaction ID so that we may check and assist you with the status.

                                Regards,
                                Team PayU
                                Jul 13, 2021
                                Updated by Rohan@22                                 UPI transaction id:-
                                [protected].

                                Verified Support
                                Jul 15, 2021
                                PayUMoney Customer Care's response                                 Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - b29e21c27385a81bbe39 in order to get the status at their end.

                                Regards,
                                Team PayU
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                                  H
                                  Himadri Aquatics and Gardens -online only
                                  Jul 11, 2021
                                  Resolved
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                                  Resolved

                                  Hey.
                                  Our firm name is himadri aquatics and we are using their payumoney as our payment gateway. But during the last October they hold our settlement of about 40k amount and it is not refunded till date we already submitted all the necessary information as per their request. After that they said us to wait for 7 months . Last month we enquiries about the settlement they say the same things again and again. Actualy they are not willing to settle our money back. We already send orders to customers. Our email id is [protected]@gmail.com
                                  Aug 19, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 12, 2021
                                  PayUMoney Customer Care's response                                   Hi! We have highlighted your concern to our respective team. Please be assured we'll resolve your query as soon as possible.
                                  Verified Support
                                  Jul 13, 2021
                                  PayUMoney Customer Care's response                                   Hi,

                                  We regret the inconvenience caused. We have shared your concern with our team, they will check and assist you at the earliest. We'd advise you to write to them at [protected]@payumoney.com

                                  Regards,
                                  Team PayU
                                  Verified Support
                                  Jul 16, 2021
                                  PayUMoney Customer Care's response                                   Hi!

                                  As checked, your issue has been resolved and your settlement has been completed. Please let us know in case any further assistance is required.

                                  Regards,
                                  Team PayU
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                                    M
                                    Maheshbhai R
                                    Jul 11, 2021
                                    Resolved
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                                    Resolved

                                    My money is debited loan repayment but app is not Repament .Please ecsep my Repament ya money credit my account.
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 12, 2021
                                    PayUMoney Customer Care's response                                     Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
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                                      S
                                      sachin12340
                                      Jul 10, 2021
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                                      Hey,

                                      I am sachin pethare started using payumoney for almost 1 month. I know you all are busy so I will make it as short as possible.

                                      So all my payments are showing "Settlement in progress - after 72hours your payment will transfer to your bank account" But I am pretty sure it's almost been a week and I didn't get my money. I have also raised tickets for multiple times, got response from you but you didn't help me to solve my problem.

                                      I would really appreciate and recommend you if you help me with it. Please!

                                      My Name : Sachin (Sagar) Pethare

                                      Gmail Id : [protected]@gmail.com

                                      Merchant ID : 7446384

                                      Thanks!
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Dear Merchant,

                                      Please be informed we don't entertain such line of business on our platform please don't take any further payments from this platform. Please reply on your ticket id JA[protected] for further assistance.

                                      Regards
                                      PayU Money
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                                        P
                                        Panni saini
                                        Jul 10, 2021
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                                        I bought pubg mobile uc today by paying on payu 110rs ammount it showed it successfull but when i checked my pubg account I didn’t got any uc pls look after it
                                        PayUMoney customer support has been notified about the posted complaint.
                                        View replies
                                        PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                                        Reply
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