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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 3777

Resolved

2133

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1644

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PayUMoney reviews & complaints page 52

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I paid Rs.480/- for PUBG Royal Pass, Amount was debited from my account but didn't receive my offer. Kindly refund back my money

Aug 16, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id -4541180 in order to get the status at their end.

Regards,
Team PayU

Oct 07, 2021

Updated by vimalj438 Merchant Order Id -4541180, Give me the merchant details !

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V

vimalj438

Jul 16, 2021

Dear PayuMoney,

How do I track my Merchant ID ? I have checked with Tencent game to acknowledge the same, but they have no information about the product and the money that I paid through PayuMoney.
Kindly, rectify the issue and refund.

Thanks

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Transaction id-[protected]
Date-23.06.21
Amount-199

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 16, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Paraniputhur

Website: Booyah.link

Free fire double top app rs 400 pay method Google pay payment completed not diamond cred...its

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 16, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I have paid for 10, 000 followers on moj.. but i haven't received yet ... But my payment has been done...

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 16, 2021

Verified Support

Hi Akshaya,

Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Payu provide gateway fraud company abanke.com, I purchase item abanke.com date 20/06/2021 bill #3553, I complain payu.in but close my complain send massege"as discussed closing in mass close"
ticket no ticket Id: UO[protected]
Transaction ID: [protected]
Merchant Website: https://abanke.com
Amount Paid: 384.00
Order Date:[protected]:29:07
Please help refund amt.
Fraud company - Abanke.com & helper gateway -payu.in

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

Jul 16, 2021

Updated by sarla25 WHY PROVIDE FRAUD COMPANY GATEWAY, ABANKE.COM IS FRAUD COMPANY, NOT PROVIDE ANY CONTACT DETAILS, NO RECEIVED ANY MAIL AND PROVIDE RIGHT CONTACT NO.
PROVIDE WRONG DETAILS, ONLY GATEWAY PAYUMONEY IS RIGHT, MY QUESTION, WHY PROVIDE FRAUD COMPANY SELF GATEWAY,
PROVIDE ALL DETAILS WRONG
AD 157/7B BAROWARITOLA, KRISHNAPUR, KESHTOPUR
+[protected]
+[protected]
[protected]@abanke.com

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I got a link to pay newspaper bill. i paid the bill thru the link got the receipt and transaction id. after 2 days newspaper boy come to collet the cash. checked with him he says it is not from them and is a cheating that is happening. want customer care to call me else i file a police complaint and sue payu for this fraud

Aug 18, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2021

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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I have paid 2617.52 rupees for hostinger.

Using paynimo payment gateway but hostinger have not received the money.

I have to do that asap please refund my money.

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Hi I'm harshith I'm recently make a payment in Royal gamer web set for free fire top up. but I'm not yet get diamonds in my account so please refund my money

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 15, 2021

Verified Support

Hi! You need to contact the merchant directly for refund related issue.

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Date of the incident: 2nd July

done a transaction on 2nd July but payU is holding the money for not submitting the invoice, after raising the ticket on payU help they said that they will refund the amount to the source. but till now I didn't get a refund. when I complained to RBL bank(the bank card which I made the transaction) they are saying they can't help with this and I have to be in contact with payu and have to resolve the issue from their side only. But payu is not responding to my messages and also erased the data from the dashboard which is related to the transaction. please help me.

my transaction number : YJ[protected]

Jul 19, 2021

Complaint marked as Resolved

Refunded

PayUMoney customer support has been notified about the posted complaint.

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Sir i do a transaction of 717.50 rupees on dated 26 June but amount is not reaches to receiver account but has been deducted from my account. Please help me to get my refund

Aug 16, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jul 14, 2021

Updated by nobita magic Transaction date is 21 June 2021

Verified Support

Jul 14, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.

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Hai I made a transaction on payu to my trainer, money was hold my payu due to not submitted the invoice and after the conversation they said they will refund my money. But till now I didn't get my refund and also payu erased all my transaction history and stopped replying to my messages.please help me.guide me how to approach consumer court.Thank you.

My ticket number :YJ[protected].

Jul 19, 2021

Complaint marked as Resolved

Refunded

PayUMoney customer support has been notified about the posted complaint.

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Dear Sir,
Payu given transaction I'd but the money isn't credited to my account so far.

Transaction ID: PUA[protected] DTD 23.06.2021.

Please help me to solve the problem

Regards
Kaspar

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Y

Yono@12345

Aug 12, 2021

Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

PayUMoney Customer Care's response, Aug 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13715666597 at our end and the amount for the same has been remitted to the merchant asimustsee.nic.in For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

Regards,
Team PayU

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Address: Nizamabad

I had paid a amount of 299 rs inr to pay u and i didn't get the uc, so plzz iam request you kindly. Send me uc or refund my money . My transaction ID is[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 14, 2021

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: Hanuman Nagar Khori kalan Teshil-Tauru Haryana

I submitted my college fee by PayUmoney but the college didn't get fee and balance was deducted from my account. Transaction failed .
Kindly refund my money back in same account, refundable money is Rs. 27085.59

Aug 22, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

PayUMoney Customer Care's response Hi!

As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant WWW.JNUJAIPUR.AC.IN For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on accounts.[protected]@jnujaipur.ac.in to get the status at their end.

Regards,
Team PayU

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For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

It's done 30+ days but still PayUMoney not refund my amount.

The unsettled fund against Transaction Id: [protected] is INR 20, 000

This transaction Id: [protected] status showing "queued" from last 10-15 days not yet refunded my amount, and my credit card bill has been generated and I can't pay that bill

On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.

For more details please see the attachments

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I today order a wrong airdopes from official website of boAt but canceled my order within 2 hrs. I got a mail that they have refunded my momey to payu account but i dont have one.I want my money into my bank account as soon as possible.

Aug 20, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

PayUMoney Customer Care's response Hi, as checked refund was successfully initiated on[protected] for PayU id [protected] and shall reflect in the source account within 3 to 5 working days. Please find the needful Bank ARN no. for your reference 75446971194000415874207 Hope this helps.

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My payu merchant id Z7EqjI
We receive our first payment as a test on 12 Jul, 2021 and It is on hold from that day. you are playing email email with us to resolve this issue. If test payment is on hold, how can we proceed next and live with your payment gateway with you guys. how our customers payment will be handle by you guys. We find very unprofessional behaviour while doing this. you guys keep on asking same query over the email again and again.

Payment gateway is suppose to do payments and thats what not happening on your gateway. Solve it or say you can't do it. We are looking for another payment gateway just cuz of this.

Aug 17, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. You need to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.

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I have paid to SAE INDIA amount of 472rs for membership from google pay as directed by the SAE website but the amount didn't go to SAE India but it went to payu payments pvt Ltd's. account. Also the transaction id showed in google pay is showing invalid. Just confirm if my payment is forwarded to SAE India and if not give me the refunds.

Jul 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

PayUMoney Customer Care's response Hi Rohan,

We'd request you to share the UPI reference ID or transaction ID so that we may check and assist you with the status.

Regards,
Team PayU

Jul 13, 2021

Updated by Rohan@22 UPI transaction id:-
[protected].

Verified Support

Jul 15, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - b29e21c27385a81bbe39 in order to get the status at their end.

Regards,
Team PayU

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Hey.
Our firm name is himadri aquatics and we are using their payumoney as our payment gateway. But during the last October they hold our settlement of about 40k amount and it is not refunded till date we already submitted all the necessary information as per their request. After that they said us to wait for 7 months . Last month we enquiries about the settlement they say the same things again and again. Actualy they are not willing to settle our money back. We already send orders to customers. Our email id is [protected]@gmail.com

Aug 19, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

PayUMoney Customer Care's response Hi! We have highlighted your concern to our respective team. Please be assured we'll resolve your query as soon as possible.

Verified Support

Jul 13, 2021

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. We have shared your concern with our team, they will check and assist you at the earliest. We'd advise you to write to them at [protected]@payumoney.com

Regards,
Team PayU

Verified Support

Jul 16, 2021

PayUMoney Customer Care's response Hi!

As checked, your issue has been resolved and your settlement has been completed. Please let us know in case any further assistance is required.

Regards,
Team PayU

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My money is debited loan repayment but app is not Repament .Please ecsep my Repament ya money credit my account.

Aug 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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