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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 53

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H
Harsh Nagar2004
Jul 9, 2021
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I have ordered boat xtend from boat official website and it was successfully ordered but after one day it have been cancelled automatically . They have send gmail through payu that the refund is successful and money has been transferred to your account but I have not got any refund in my bank account plz I need my money asap
PayUMoney customer support has been notified about the posted complaint.
The refund is of Rs 2, 999
PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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    Manoharreddyperam123
    Jul 9, 2021
    Resolved
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    Sir I have done complaint three times in website but they not refunded. My gamil [protected]@gmail.com
    Transition I'd : [protected]
    Plssss refund my money in Paytm.
    +1 photos
    Aug 12, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Jul 11, 2021
    Updated by Manoharreddyperam123
    Please return money
    Verified Support
    Jul 12, 2021
    PayUMoney Customer Care's response
    Hi!

    Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

    Regards,
    Team PayU
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      M
      Manoharreddyperam
      Jul 9, 2021
      Resolved
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      Resolved

      Address: [email protected]

      Sir I have started playing free fire. I wanted to do topup. I did topup in payu website. The topup amount is 40 rupees. My diamond has not received.
      Aug 12, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jul 12, 2021
      PayUMoney Customer Care's response
      Hi! Yo need to contact the merchant directly for further assistance with your issue.
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        L
        lalith78
        Jul 9, 2021
        Resolved
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        Resolved

        My PayU ID is [protected]
        Around 25 transactions of my sales they have settled smoothly. From 5th July 2021 onward they are holding the amount for all transactions. Now only my small business has started picking up.
        There is not even a single contact number available.
        Also the 24*7 Chat is an automated system, where we cannot raise any of our grievances.
        Aug 9, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. You need to raise your concern via help.payu.in or [protected]@payumoney.com and our respective team will assist you further with your query.
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          A
          Ajaysingh rathore
          Jul 8, 2021
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          Transaction ID: [protected]
          Merchant Website: https://youthtshirt.in/
          Amount Paid: 398.00
          Order Date:[protected]:12:40
          Customer Phone Number: [protected]
          plz send Tshirt or Refund Money
          PayUMoney customer support has been notified about the posted complaint.
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            K
            Kiran Foru
            Jul 7, 2021
            Resolved
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            Resolved

            My money was on hold by payu

            Website: payu.in/about-us

            Hai, I made a transaction of 28000 to my trainer through payu using my credit card.as my trainer is a freelancer, don't have gst so can't provide a bill or invoice. Due to this payu hold the money.i can understand their terms, but they didn't return the money yet to my account.if payu can't pay the money to my trainer due to their terms they have to return it back.they are neither paying to my trainer nor paying back to me.please help me...
            +3 photos
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            A
            Anil Chirag
            Jul 7, 2021
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            Address: Mumbai

            Dear Team,

            I wanted to recharge my Jio Mobile no. 147 on 24/06/2021 through my RBL Credit Card by payment gateway PAYU PAYMENTS PVT. LTD but unfortunately RBL does not do recharge with point and i was not aware and went ahead with the recharge, the amount of Rs. 599/- got debited and it did not got recharge and hence next day on 25th June again i did recharge of 599/- successfully.

            Please look into the matter and refund or recharge my mobile asap.

            NB: I even had conversation via email with Jio wherein they don't see any recharge or credit amount of 599/- for 24th June 2021.

            Kind Regards

            Anil M
            +2 photos
            PayUMoney customer support has been notified about the posted complaint.
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              V
              velmurugan001
              Jul 7, 2021
              Resolved
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              Resolved

              Address: 3/170,SOUTH STREET METTUKALINGARAYANALLUR, KUNNAM TALUK ,PERAMBALUR DISTRICT,621716

              Hi sir .. Iam using to buying diamonds for free fire on pay u money ...not sending diamonds and my request for refund...

              My refund money not send for my account...

              Transaction I'd :[protected]

              Amount : 400

              Date : 03/07/2021
              +1 photos
              Aug 12, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Jul 07, 2021
              PayUMoney Customer Care's response
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                S
                Satish7479
                Jul 6, 2021
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                Address: Patna

                Date of incident:-28.06.2021
                Client number: Patna Municipal Corporation
                Full description of the incident:- I have made payment to PMC of Rs.1883.00 vide Transaction ID:-S81314255 and Transaction Description:-IBP PAYU[protected], 28.06.2021, but it was failed and again made payment on 29.06.2021vide Transaction ID:-S84728884 and Transaction Description:-RECOM/PRCR/[protected], 29.06.2021
                Desirable resolution of your complaint:-Refund amount in my bank account.
                PayUMoney customer support has been notified about the posted complaint.
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                  Y
                  yogeshsatpute333
                  Jul 5, 2021
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                  For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                  It's done 30+ days but still PayUMoney not refund my amount.

                  The unsettled fund against Transaction Id: [protected] is INR 20, 000

                  On the PayUMoney website, there is no customer care contact also so you can't contact him, they provide support chat only.
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
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                    D
                    donygeorge
                    Jul 5, 2021
                    Resolved
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                    Resolved

                    Hi, I am here to report a fraud website operating with payu payment gateway. This is the second time I am reporting about this for taking action and no action has been taken by PayU against this. So I am raising a complaint with consumer forum online for the same. The website lists products with offers and many like me have purchased products from them using payu. I have lost Rs 2570 for a purchase of a solar panel. As of today the fraud merchant has taken the website down and is no longer accessible. The details of the transaction are given below. Transaction ID: [protected] Merchant Website: https://goodlucksales.com Amount Paid: 2570.00 Order Date:[protected]:16:03 Customer Phone Number: [protected] The website is with fake addresses and the mobile numbers for support are also fake. How come payu does not verify the details of the website . There are numerous complaints about them in consumer forums and still no action is done by payu. The details of complaints are below. I want to raise a complaint against them and payu for this carelessness. Also want my payment reversed. The seller and website are not at all responding so it is up to you guys to resolve this.
                    Aug 12, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Jul 05, 2021
                    Updated by donygeorge
                    Attaching Order Confirmation Mail and National Consumer complaint portal complaint Details

                    Verified Support
                    Jul 06, 2021
                    PayUMoney Customer Care's response
                    Hi,

                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant already. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues.

                    Stay Safe, PayU
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                      J
                      jj shaikh
                      Jul 4, 2021
                      Resolved
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                      Resolved

                      I didn't receive my refund from Boat and they asked me to contact Payu
                      My Refund Reference ID: [protected]

                      The refund was initiated on 8 June by Boat...
                      +1 photos
                      Aug 12, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jul 05, 2021
                      PayUMoney Customer Care's response
                      Hi!

                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                      Regards,
                      Team PayU
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                        R
                        replicadols
                        Jul 3, 2021
                        Resolved
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                        Resolved

                        Hello payu please check the ticket id PW[protected], i didnt recived the settlement of my 5 transactions since last 3 months my kyc is updated
                        +1 photos
                        Aug 9, 2021
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 05, 2021
                        PayUMoney Customer Care's response
                        Hi!

                        We have highlighted this to our concerned team and they are working on the same. Our team will update you directly on your ticket. For more clarification you can raise your issue via help.payu.in

                        Regards,
                        Team PayU
                        thanks for the concern, now they have updated that account is active but settelements still not recived request to please check
                        [protected]
                        [protected]
                        [protected]
                        [protected]
                        PayUMoney Customer Care's response, Jul 7, 2021
                        Verified Support
                        Hi! As checked, your settlement is completed. Please let us know incase any further assistance is required.
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                          R
                          Rebin7
                          Jul 3, 2021
                          Resolved
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                          Resolved

                          Sir my payment is successful but I didn't receive the rewards

                          Transaction ID: 3811041
                          Merchant Website:
                          Amount Paid: 400.00
                          Order Date:[protected]:38:51
                          Customer Phone Number: [protected]

                          Please solve the problem as soon as possible or refund the money
                          Aug 6, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 04, 2021
                          PayUMoney Customer Care's response
                          Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
                          money debited diamonds are not came please resend my money

                          Didn't receive rewards - Comment #3874372 - Image #0
                          Top up worth rupees 80 . payment was successfuly paid but diamond not received my account...

                          Transaction No. [protected] for Rs 80.00 done for Free Fire TopUp has succeeded from payu team

                          I'm not receive the diamond in my free fire account

                          Didn't receive rewards - Comment #3874504 - Image #0
                          Didn't receive rewards - Comment #3874504 - Image #1
                          Didn't receive rewards - Comment #3874504 - Image #2
                          Anelaya's reply, Aug 9, 2021
                          Refund money pls
                          PayUMoney Customer Care's response, Aug 10, 2021
                          Verified Support
                          Hi,

                          Please note that this is a successful transaction via PayU Id - 13785363413 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 5793947 in order to get the status at their end.

                          Regards,
                          Team PayU
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                            P
                            Pavan Baipalli
                            Jul 3, 2021
                            Resolved
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                            Resolved

                            Hi,

                            I have Paid ₹11018.88 for NATIONAL INSTITUTE OF TECHNOLOGY via netbanking through PayUMoney on[protected] for my makeup examination fee.

                            And i received the confirmation mail but auto receipt of the payment was not attached.Due to which Iam unable to process towards furthur steps in applying for my makeup examinations.
                            Pls send the auto reciept of my payment.today is the last date to apply.

                            My payment id :[protected]
                            My mail id : [protected]@gmail.com
                            My mobile number : [protected]
                            Aug 6, 2021
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            We are unable to view the transaction details you have shared. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                            • PayU, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
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                              R
                              Resolved
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                              Resolved

                              I added 400rs 2 times in instagram for ad post. Payment already deduct but 800rs is not reflect in instagram prepaid balance. Please help me.

                              Regards
                              Hungry Indian Travellers
                              Aug 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
                              Hi,

                              We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                              • PayU, Merchant and Bank reference number.
                              • Scan copy of bank statement indicating the debit for the required transaction.
                              • Transaction date along with the amount.
                              • Email id or phone number used for processing the transaction.
                              • First 6 and last 4 digits of your card.
                              • UPI / VPA if any used

                              Regards,
                              Team PayU
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                                A
                                Austbel20
                                Jul 3, 2021
                                Resolved
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                                Resolved

                                I made a payment on my Go Tv app to reactivate my account but after making the payment, the money was deducted from my account, showed successful transaction but failed to reactivate my Go Tv account.
                                Aug 6, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                • PayU, Merchant, and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,
                                Team PayU
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                                  R
                                  Raha Das
                                  Jul 2, 2021
                                  Resolved
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                                  Resolved

                                  I made an online purchase on Lacarenes.com via PayUMoney gateway, using my Paytm wallet. The transaction was of Rs. 8491.75 and it was done on 16th June 2021. The product was not shipped to me hence, I cancelled the order and requested a refund. They initiated my refund, but I wasnt able to track it. My refunds on Paytm come back to me within minutes but this hasnt come back yet. I have contacted them regarding this issue and I was told I’d receive the refund within 3 days, but I never received it.
                                  Aug 9, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 07, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  Please help us with the needful PayU Payment ID for assistance.
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                                    A
                                    Ajaysingh rathore
                                    Jul 2, 2021
                                    Resolved
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                                    Resolved

                                    Address: 76 Vikas Nagar 14/4, Near Saraswati School

                                    My Transtion ID as [protected] for https://youthtshirt.in/ Rs. 398 but this company not taken reponse and not send tshirt
                                    Aug 12, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 03, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                                    • PayU, Merchant and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
                                    Jul 08, 2021
                                    Updated by Ajaysingh rathore
                                    Transaction ID: [protected]
                                    Merchant Website: https://youthtshirt.in/
                                    Amount Paid: 398.00
                                    Order Date:[protected]:12:40
                                    Customer Phone Number: [protected]
                                    Verified Support
                                    Jul 12, 2021
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                                    Regards,
                                    Team PayU
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                                      A
                                      apteja
                                      Jul 1, 2021
                                      Resolved
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                                      Resolved

                                      Address: Official registered address is E-97/11, Second Floor, Kali Bhari Mandir, Mahavir Enclave, New Delhi South West Delhi Delhi - 110045 .Phone:9599091878

                                      My transaction from HDFC bank account to Prime services done through pay lo failed. Money not refunded.

                                      Date HDFC Transaction id Pay lo Transaction details. Amount Rs
                                      Transaction Id Paylo Id
                                      06.07.2020 [protected] [protected]NB667096 [protected] 23482
                                      07.07.2020 [protected] [protected]NB985967 [protected] 188800

                                      Kindly arrange for refund

                                      Regards

                                      T.Sriram
                                      [protected]
                                      [protected]@gmail.com
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi!

                                      Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                                      Regards,
                                      Team PayU
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