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Updated: Jul 22, 2026
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PayUMoney reviews & complaints page 53

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P
Priyank Dholkiya
Jul 22, 2021
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Give me my money anyway and give me my Dimond please sport
PayUMoney customer support has been notified about the posted complaint.
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Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU
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    K
    Kishore1118
    Jul 22, 2021
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    Amount deducted to my account but not delivered to merchant
    PayUMoney customer support has been notified about the posted complaint.
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    Hi!

    Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

    Regards,
    Team PayU
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      A
      Anandh Spikeint
      from coimbatore, Tamil Nadu
      Jul 22, 2021
      Resolved
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      Resolved

      Address: 8220006565

      Transaction ID
      [protected] merchant told refund initiated 9-july-21.
      Still refund amount not credit to my account.
      PayUMoney cheeting customer.

      Don't use PayUMoney Be aware of it all...
      They are cheating customer money. no response in raised ticket also very poor service
      Ticket number : ticket id - NM[protected]
      Aug 23, 2021
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jul 22, 2021
      PayUMoney Customer Care's response       HI!

      As informed yo on your ticket id NM[protected], you need to get in touch with the merchant for refund queries as there are no sufficient funds in the merchant account for a refund.

      Regards,
      Team PayU
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        C
        Chethan1987
        Jul 22, 2021
        Resolved
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        Resolved

        I added 1000 for Facebook ads but not credited.
        Aug 23, 2021
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jul 22, 2021
        PayUMoney Customer Care's response         Hi!

        As checked, your transaction via PayU id [protected] is auto refunded. You will receive the amount in your source account within 5-7 working days (except Saturday, Sunday and bank holidays).

        Regards,
        Team PayU
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          R
          Rupali Gautam
          Jul 21, 2021
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          I made a payment in the name of amravati educational society of Rs. 6800 on 21.07.21 my payment got failed, money got debited from my account and I didn't receive any transaction ID.
          I want my refund
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            H
            Htvzzvt
            Jul 21, 2021
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            Address: Karma Tanr Vidyasagar Subdistricv Kolkata

            Pachi vaat na ho rha hu to our online Called me to our online Called me to our relationship💏 with a great day of my favorite😍😍 things to our relationship 5
            PayUMoney customer support has been notified about the posted complaint.
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              K
              knsingh
              from Vadodara, Gujarat
              Jul 20, 2021
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              Address: 1356, Sector 44-B Chandigarh

              I paid Rs.198 to PayU platform for purchase of two umbrellas advertsed on Facebook vide transaction no [protected] paid on 2 July 2021. Soon on 4 July 2021 and on Facebook disappeared and no acknowledgement received from merchant. I immediately reported to PayU that merchant is playing fraud and disputed my payment.

              Inspite of having raised dispute, PayU chose to close my complaint and my money is not credited back.

              Kanwal Nain Singh
              [protected]@live.in
              +91-[protected]
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                M
                Mayurakshi.02
                Jul 20, 2021
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                On 20 July, I made a purchase from NICHE. I used my email id as well as UPI to complete the transaction.

                However, once the UPI transaction was complete, the email regarding successful transaction went to the person whose number I had added.
                The surprising thing is that I never added that person's name or email id anywhere. My email id was mentioned and it was my UPI. But I never received any emails from PAyU. Instead, an account whose id and name was never mentioned received it!
                How did Pay U get the the name and the email id of that person?
                It's very surprising and raises many security concerns
                PayUMoney customer support has been notified about the posted complaint.
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                  E
                  Egotharasan
                  Jul 19, 2021
                  Resolved
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                  Resolved

                  Some send payment link through payumoney.I am lost Rs.1899. kindly please ensure payumoney payment secure and safe service. Thanking you.
                  Aug 20, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 20, 2021
                  PayUMoney Customer Care's response                   Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    T
                    Tanmay Pandey
                    Jul 19, 2021
                    Resolved
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                    Resolved

                    Address: MIG-27, OPP. KESA COLONY , CHANDRA VIHAR, NAWABGANJ ,

                    He took money and said product will get to email in 2 hour but now it's 3 days
                    Aug 21, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Jul 20, 2021
                    PayUMoney Customer Care's response                     PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                      S
                      Sonu732
                      from Baran, Rajasthan
                      Jul 19, 2021
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                      Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32GurgaonGurgaon DistrictHaryanaIndia - 122002
                      Website: www.payu.in/business

                      I have a pay you merchant account. Which got 350000 stuck in it.
                      Merchant ID is 8120369
                      My account was freezed so I asked them to change my account details on June 4th.. Since june 4th they said that it will take some time and settlement will be done. After that they started asking new documents and all. when I did all than the manager have blocked me from calling, No response on emails, I cannot even raise any ticket for support.

                      They have taken all my money with no reason. Should I do suicided or else people will kill me. They have left me with nothing.
                      PayUMoney customer support has been notified about the posted complaint.
                      View replies
                      Hi,

                      We deeply regret the inconvenience. As per our record, our team has sent you an email on 16 July 2021 regarding refund approval. Please check and revert to them accordingly so that they can do the needful.

                      Regards,
                      Team PayU
                      Reply
                      Hi,

                      We regret the inconvenience this may have caused. As per our record, our team has mailed you on 16 July 2021 for refund approval related, please check and revert to them so that they can do the needful at the earliest.

                      Regards,
                      Team PayU
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                        S
                        sarla25
                        from Lucknow, Uttar Pradesh
                        Jul 19, 2021
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                        Why provide fraud company gateway, continue customer complain but your side provide Abanke.com gateway,
                        this is not good. My complain no UO[protected], your side close without any soluaction.
                        please provide fraud merchant abanke.com address and contact no
                        "PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU."
                        very poor servies provide both abanke.com and payu
                        PayUMoney customer support has been notified about the posted complaint.
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                          T
                          Tarak das@
                          Jul 19, 2021
                          Resolved
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                          Resolved

                          Address: Brahmanshasan

                          My transection I'd .[protected]
                          Please help me
                          Sep 6, 2021
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 20, 2021
                          PayUMoney Customer Care's response                           Hi,

                          Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                          Regards,
                          Team PayU
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                            P
                            Pushpajit Singh
                            Jul 18, 2021
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                            I have booked two ticket on irctc using my using my debit card but i cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter

                            Transection id [protected]
                            Bank reference number 30001011951192110762785

                            Transaction id [protected]
                            Bank Reference number 30005111921192030487928
                            PayUMoney customer support has been notified about the posted complaint.
                            View replies
                            Hi!

                            Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                            Regards,
                            Team PayU
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                              J
                              Jpssal
                              Jul 18, 2021
                              Resolved
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                              Resolved

                              Address: Patna

                              First transaction on[protected]
                              Second transaction on[protected]
                              Aug 28, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 20, 2021
                              PayUMoney Customer Care's response                               Hi,

                              Please note that this is a successful transaction via Payment Id[protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 21907_21071139 in order to get the status at their end.

                              Regards,
                              Team PayU
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                                A
                                Atharva Bapat
                                Jul 18, 2021
                                Resolved
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                                Resolved

                                I have made two transaction for purchasing UC from Xtremebuy.in site of around 1500 Rs. in total. The UC is not credited to the account even after 48hrs of successful transation. I want either the UC to my account or money refund.Transaction ID-P2107151017042711889025
                                Thanks and regards
                                Atharva
                                Aug 21, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Jul 21, 2021
                                PayUMoney Customer Care's response                                 Hi!

                                Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

                                Regards,
                                Team PayU
                                View replies
                                Uc Abhi tak nahi aaya
                                Reply
                                Money is not refunded yet
                                Reply
                                PayUMoney Customer Care's response, Aug 13, 2021
                                Verified Support
                                Hi!

                                As checked, this is a successful transaction via PayU Id - 13804924344 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

                                Regards,
                                team PayU
                                I haven’t got my uc it’s been a week I have done payment of 398
                                Reply
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                                  V
                                  vimalj438
                                  Jul 16, 2021
                                  Resolved
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                                  Resolved

                                  I paid Rs.480/- for PUBG Royal Pass, Amount was debited from my account but didn't receive my offer. Kindly refund back my money
                                  Aug 16, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jul 16, 2021
                                  PayUMoney Customer Care's response                                   Hi,

                                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id -4541180 in order to get the status at their end.

                                  Regards,
                                  Team PayU
                                  Oct 07, 2021
                                  Updated by vimalj438                                   Merchant Order Id -4541180, Give me the merchant details !
                                  View replies
                                  Dear PayuMoney,

                                  How do I track my Merchant ID ? I have checked with Tencent game to acknowledge the same, but they have no information about the product and the money that I paid through PayuMoney.
                                  Kindly, rectify the issue and refund.

                                  Thanks
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                                    P
                                    Pramila Gurung
                                    Jul 16, 2021
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                                    Transaction id-[protected]
                                    Date-23.06.21
                                    Amount-199
                                    PayUMoney customer support has been notified about the posted complaint.
                                    View replies
                                    Hi,

                                    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                    • PayU, Merchant, and Bank reference number.
                                    • Scan copy of bank statement indicating the debit for the required transaction.
                                    • Transaction date along with the amount.
                                    • Email id or phone number used for processing the transaction.
                                    • First 6 and last 4 digits of your card.
                                    • UPI / VPA if any used

                                    Regards,
                                    Team PayU
                                    Reply
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                                      A
                                      Anandree
                                      Jul 15, 2021
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                                      Address: Paraniputhur
                                      Website: Booyah.link

                                      Free fire double top app rs 400 pay method Google pay payment completed not diamond cred...its
                                      PayUMoney customer support has been notified about the posted complaint.
                                      View replies
                                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                        A
                                        Akshaya Vishwa
                                        Jul 15, 2021
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                                        I have paid for 10, 000 followers on moj.. but i haven't received yet ... But my payment has been done...
                                        PayUMoney customer support has been notified about the posted complaint.
                                        View replies
                                        Hi Akshaya,

                                        Please share the below details with us and we shall assist you further.

                                        • PayU, Merchant and Bank reference number.
                                        • Scan copy of bank statement indicating the debit for the required transaction.
                                        • Transaction date along with the amount.
                                        • Email id or phone number used for processing the transaction.
                                        • First 6 and last 4 digits of your card.
                                        • UPI / VPA if any used

                                        Regards,
                                        Team PayU
                                        Reply
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