Projekt Perfumery India Complaints & Reviews

Dear Sir/Madam,

I ordered perfumes from this website perfumery.co.in run by a certain Mr Mohit yesterday morning Oct 29, 2019. I fully paid them and was confirmed. By the afternoon I could not access my account anymore in their website and no one answers my messages in Contact Us section or Whatsapp or in their Message section. I really feel that I was scammed. Please help. Either delivery of the items or refund is fine with...

I ordered a fragrance off of their website during the payment process my account was debited but the order was never placed. I wrote to them on 28th and 29th of this month but i am getting no reply.
I am in an urgency right now and i cant play waiting games. At this point i want an instant refund i also have proof of transaction. If they do not reply quickly i will move directly to the supreme court and sue them big time....

I ordered a perfume on 22nd october order 15833 and i was told it will be shipped in 24hrs. I have not received any shipping update since. It just says information will be updated once shipped. I fear i have lost my 4000 rs. This is a total fraud company making fool of people giving so called diwali discounts. Wish i had read everyone's comment here before ordering....

I ordered alexa 2.0 and its utter disappointment. The fragrance can hardly be smelled on anyone. I have asked them to refund it first which they denied nullifying their money-back guarantee and then i have asked them to replace it with other fragrance of the same price range like armaf hunter intense + pride of armaf they both are retailing for 2500 inr but there are no updates on this. I have been following up on emails with them but still...

I recieved no update of my order #15908, they haven't responded to my emails or messages, they just sent an email regarding confirmation and that its ready to ship but no expected delivery date or what's its status, it seems very unproffesional and fraud like, plus i already paid for it, the least they could do is answer my queries as consumer its a right that i deserve...

My order no. Is[protected] for a bottle of clinique happy. I bought it on the 6th of october and it said on the site that it would take 10 days for the product to be shipped. However it's already the 21 st of october and i haven't received a mail or text confirming my dispatch. I've sent multiple emails but none have been replied. Tried calling the number provided but the guy won't respond. Kindly help. Thank you...

Respected sir,
My order number is 5385
I placed an order on 31 July.
I paid via net banking amount Rs 1690/-
I am attaching proof my order details..
I have not received any product till now..
I just want refund now...
This guy is not responding.. there is no response on online website chat...
No one picks up the customer care number..
Please do something.. many people have complains...

Have placed an prepaid order 3 weeks ago and not a single response. I keep getting generic reply from concierge mentioning 1 week as next deadline. Provide update and ship my order or refund the money! Horrible customer service, have tried reaching out via insta, youtube, mails and fb but no replies regarding my order. Order#13471
Realised after seeing other comments on youtube etc that this company isnt one bit concerned with assisting...

I have ordered two perfumes from perfumery.co.in with order ids #11773 and #11882 on 27.08.19 and 29.08.19 respectively. Both the orders are prepaid orders and i paid Rs.1598 and Rs.4845. As per the details in the product page both the perfumes are to be shipped within 2 business days. I waited till 03.09.19 and started trying to contact them using various channels like phone calls, IVR, Whatsapp support etc., for 15 days but to no avail.br...

I had ordered a perfume in june 2019 for 1500 inr. It has been more than 3 months and my product is not delivered, neither the company has refunded my amount.
After several calls and emails there is still no response from the company. The company executive gives vague answers and has been rude too. I have even tried reaching out to the ceo mr. Mohit, but still have not received any response. Please help.
Order id:[protected]...

My ordeal with this twisted firm started on the 5th of September. I had purchased a product from them namely - ROCHAS MADEMOISELLE ROCHAS COUTURE.
After 5 days i received my consignment and to my surprise, i was delivered a product that wasn't what i ordered. As a matter of fact, i asked the Bluedart agent to take the package back but he refused and informed me that the sender would have to request for a return label etc which...

Prepaid order number #12855 hasn't been shipped even after 6 days, (Order was placed on 12 sep 2019), project perfumery india has really disappointed me this time, firstly there is no specified way to contact and talk to your representatives, secondly no tracking information given on the website, thirdly no whatsapp response, that's the worst kind of service i have ever seen. Although i know there might be some issues but you run the website...

I have ordered two perfumes from perfumery.co.in with order ids #11773 and #11882 on 27.08.19 and 29.08.19 respectively. Both the orders are prepaid orders and i paid rs.6448. As per the details in the product page both the perfumes are to be shipped within 2 business days. I waited till 03.09.19 and started trying to contact them using various channels like phone calls, ivr, whatsapp support etc. Now even after 15 days of placing order neither...

I ordered (#11552) this below mentioned product on august 24, 2019
Youtube discovery pack - top 5 alternatives and top 5 new paris corner releases
Pack 1 - alternatives:
Guivera by projekt alternative - dior sauavgeí
Asylum - roja elysium parfumsaoud roja dove
Alexa
Rouge 666
Grand nuit

It is september 12th-2019 now, still product not shipped after 18 days of placing the order...

I ordered (#11552) this below mentioned product on august 24, 2019 from https://perfumery.co.in
Youtube discovery pack - top 5 alternatives and top 5 new paris corner releases
Pack 1 - alternatives:
Guivera by projekt alternative - dior sauavgeí
Asylum - roja elysium parfumsaoud roja dove
Alexa
Rouge 666
Grand nuit

It is august 12th-2019 now, still product not shipped after...

This is for order number 12032 placed on perfumery. They promise shipping in 24 hours and this has been pending for 12-13 days now. The worst is the concierge that they advertise.. No one responds and no reply to emails as well. Order was placed on 30th august '19.

This is the worst form of customer service i have seen from any company. After a few follow ups someone did reply on 6th and told that they will ship this on or...

I purchased a perfume ´212 by carolina hererra for men 100ml edt' vide order #[protected] dated 15th august 2019.
The product turned out to be of inferior quality and so i raised a request for replacement or return. They accepted the request and confirmed to arrange a collection of sent item and send me a replacement. But since a week or 10 days they have not done so and are not responding on given email address and telephone numbers....

Dear sir i gave of order of 2 perfumes last on 12th august 2019 unboxed.in and they sent me fake perfumes. Order id order #[protected]

I called at their given customer care numbers but they not picking the calls.
I also mailed to them at their given mail ids on their website but not got any reply.
I also sent message on their facebook page and also not got any reply.

Pls refund or give me proper replacement...

Tomorrow I have raised complaint with this company and in morning he ask me to close complaint and he will refund me but when I close complaint I only got 297 amount and he is misbehaving with me asking Saram kar thodi itni si amount ke lai complaint ki asking me fukra I m sending u my order and his chat I also send all his order back I didn't want anything from this type of person and also not want any money but he has to explain me how...

I ordered 2 Perfume Bottles - Killer oud and Des Tentations 100 ml each by paying Rs. 2597 vide order number 10746 on 12th August 2019. Even after repeated reminders on mails and SMS messages to their owner Mohit Khatri, the perfumes have still not been delivered. Nobody picks up the phone at their customer care number [protected]. These guys are sending promotional mails almost daily and offering perfumes on discount, but after taking money,...