[Resolved] Quikr India — Replacement Issue

Vipin Patel 36

from Raipur, Chhattisgarh

Address:	Jabalpur, Madhya Pradesh, 48201
Website:	jabalpur.quikr.com/Mobile-Phones/w18222214216?eid=64

Respected Sir/Mam I'm Vipin Patel I had purchased iPhone 5 32GB from the quikrx. I had receive a defective product. I Had complain about it to the quikrX on 1st Nov. and they said that your product will be replace with 14 days and my product is gonne for replacement on 4th nov. i Call them on 19th for knowing about the replacement status of my phone so they said that your product is not in the defective list and then i called them next day they said the same thing again after that i call them on 23rd and they were giving this types of excuse again. Please kindly help me in resolving my problem... My order ID is 10046994

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May 10, 2017

Complaint marked as Resolved

Quikr customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2015

Quikr Customer Care's response Dear Vipin, Thank you for your valuable feedback. We regret the inconvenience caused and will quickly resolve this out for you. Can you please connect with us at[protected] or mail us at [protected]@quikr.co.in with complete details of your issue as well as your contact details (Contact number, email id) . Quikr is committed to providing a fast and seamless experience. -Quikr Team

Dec 04, 2015

Updated by Vipin Patel 36 They have generated my new order ID 10057702 But it seem they just created order ID just for formality and wanna show that they are concerned about my problem. this is horrible behavior by them And now they are start ignoring my phone i call them so they don't pick up the phone and When i call from other number they call me back. They said me that you will get an update today in evening but there is no progress.. They are giving excuses that net is not working there is a problem in there server and they say that the seller is not able to send phone to us etc etc these kind of excuse they always give and When i said them return my money if you can't send so they say we don' have a refund policy... Sir they are not returning money and nor they are sending a new product so what should i do?.. Please kindly help me ..
I don't feel that they are concerned about my issue Its over one month now and there is no progress still...
Senior executive Ankit has said that when ever you wanna know about your progress just say to my colleagues they will refer call to me but when i call them from another number they said he is not available right now...

Dec 07, 2015

Updated by Vipin Patel 36 They are daily giving excuses me that your product will be dispatch tomorrow in the evening and they say give me time of 2 days more i really don't know how much time they required to dispatch my product they don't give the exact date of anything always give false commitment . 5th dec. Any employee from quikrx call me they said me that if you will not receive your product on monday or otherwise we will initiate your refund but when i talk to them then they denied this thing. On 4th Nov. there employee Ryan said that on Monday sir your Product will be dispatch for sure but no progress. They don't wanna give refund nor they wanna dispatch the product. There behavior is so bad and there policy is also bad.
Please Sir Kindly help me in resolving my problem because its over one month they i haven't receive my product.

Verified Support

Dec 08, 2015

Quikr Customer Care's response Dear Vipin,

Thanks for your valuable feedback. This is very unfortunate. Can you please connect to us at[protected] or write to us at [protected]@quikr.com and we will quickly sort this out for you. We apologize for the inconvenience.

-Quikr Team

Dec 08, 2015

Updated by Vipin Patel 36 I have been talking to quikr from one week they only say your your product will be dispatch till evening and On call in evening they ask form more time this is Pathetic behavior and They have listed my number in the blacklist so please say that contact in toll free number because i don't get repose until i call from other phone number. They are not afraid of complain your volunteers say you can complain anywhere. So that a clear indication that your service quikrX don't wanna replace my product nor they wanna refund I will go legal now because I can't take this services more

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Comments

Vipin Patel 36

from Raipur, Chhattisgarh

Sir i have tried to contact you many times and whenever i call them they say me defective product list is not come yet and your volunteer Ryan say that you will receive product on 23rd of nov but when i called them on 24th they said they have a stock issue and yesterday when i called them they said your order ID will be generated before 5 and when i call them at 5:30 they said we are working on the generating product ID only they give only excuses again and again... and they never tried to contact me every time i have to ask about the progress of my replacement and they most of the time put phone in the hold and sometime they cut the phone..
My contact details are mention in your Data..

Vipin Patel 36

from Raipur, Chhattisgarh

They have generated my new order ID 10057702 But it seem they just created order ID just for formality and wanna show that they are concerned about my problem. this is horrible behavior by them And now they are start ignoring my phone i call them so they don't pick up the phone and When i call from other number they call me back. They said me that you will get an update today in evening but there is no progress.. They are giving excuses that net is not working there is a problem in there server and they say that the seller is not able to send phone to us etc etc these kind of excuse they always give and When i said them return my money if you can't send so they say we don' have a refund policy... Sir they are not returning money and nor they are sending a new product so what should i do?.. Please kindly help me ..
I don't feel that they are concerned about my issue Its over one month now and there is no progress still...
Senior executive Ankit has said that when ever you wanna know about your progress just say to my colleagues they will refer call to me but when i call them from another number they said he is not available right now...

Vipin Patel 36

from Raipur, Chhattisgarh

I tried to contact in your given Number but they never ever try to contact me and They have send me a Japan iPhone which doesn't support Indian Sim card. I have contact to Apple about this and they said This iPhone won't support Indian Sim card Please refund my money because i Don't want this Phone now