| Address: 560102 |
| Website: bangalore.quikr.com/Queen-Sized-Wrought-Iron-Cot-with-Mattress-W0QQAdIdZ242540267 |
Hi,
I sa a Queen sized bed with mattress that was advertised on Quikr. On chatting with the seller & when asked if I can come see the product at her place, she responded saying quikr has already taken the product & kept it in their warehouse. She also informed me that the item has been neatly packaged & theres noway it can be damaged. She also said that since there is a return policy, if you don't like the product, it can be returned within 5 days as there was a return policy put up on quikr website. Based on the sellers assurance of the quality of the product & Quikr return policy with free delivery to your doorstep, I wen ahead & made the payement to quikr on Dec 9th 2015. The Ad id[protected]. http://bangalore.quikr.com/Queen-Sized-Wrought-Iron-Cot-with-Mattress-W0QQAdIdZ[...⇄
After the payment, I had to fight for nearly 10 days to get them to delver the product. I hadn't seen the product till it reached home. On arriving, it was found that the matress has been badly damaged, when we complained to the delivery team to take it back, they promised us that they will take it back once we lodge a complaint as there was a return back policy. We also spoke to their manager, who had assured us on this. however, on the next day when we spoke to the call centre, they asked us to send a mail to [protected]@quikr.com . From that day, they have changed the website & return back policy has been removed. Now, for the last month I have been tirelessly calling them asking them to take back the damaged goods & honour their policy. Their call centre team has been very rude & spoke to us without any manners. Now, I'm stuck with a damaged product & Quikr & the seller washing their hands off. I bought this product based on the assurances given by Seller & Quikr. Now, both of them have cheated me. I never expected quikr to turn hostile. I need quikr to honor & save its name.
-Murari
Quikr customer support has been notified about the posted complaint.