Racold Complaints & Reviews

I purchased 2 units of water heater around 1 and half year ago.
In one unit, main switch is working (Electricity is coming on socket) but the power light is not coming in water heater.
In other unit, the main switch shuts off automatically after switching it on and its always random, sometimes it shuts off after 10 seconds and sometimes 2 minutes.
I don't have the copy of invoice with me right now but it is available...

I purchased a racold water heater few days back. I called up their customer care on friday, 02nd february 2018 for installation of the same. They said i will be receiving a call within 48 hours from their technician. I waited for three days, but i did not receive any call from their side. I again called them up on monday, 05th february saying that none of their technicians have turned up till now. The customer care reassured me saying that...

Hello,

I had purchase 6L RACOLD Pronto Neo Electrical Water Heater 18 months ago. In this 18 months your company had replace the water heater 3 times. Every time we having issues that our water supply started having current and we started getting electric shocks in the water. This time while having shower the shock is so high because of that my 5 year daughter got Unconscious and we take her to the hospital.

Then...

I purchased 300ltrs Racold solar Alpha 300LPD ETC D380 from Karnataka pipe corporation, Bangalore on 27th Jan 2018. and I have been requesting your customercare from 27th January2018 but my solar heater has not been serviced. To begin with, It seems even after taking the complaint the customer
care representative did not bother to register my request. Again when I rang up again my request was registered but i was told to contact the...

Bought racold 25 liters eterno shift geyser on 24th december 2017 from bajaj electronics kompally branch. After using 3 days some noise is coming from the geyser. I complained for support, 3 times technicians visited and tried their best by opening the geyser and checking the element, but the noise / sound still coming. The product delivered is a manufacture defective. I want replacement of the defective geyser...

Bought a racold 35 litre geyser on jan 5, 2018. It stopped working on jan 13, 2018 night.
Raised a complaint to racold customer support on jan 15. No one has attended till date to get the issue resolved. No calls even.
It's chilling winters here in dehradun and we are struggling to get warm water.
I called the customer care again on jan 16, 2018 and they told me that they will remind the service centre again but still...

To whom it may concern

This is to bring to your notice that a complete fraud has been done with us regarding the after sales service.

Our Racold geyser stopped working as the tank began to leak and I got saved from being completely burnt since the geyser was mounted over head.

The first complaint was lodged with complaint number :[protected] post which the repair engineer came with a wrong geyser...

It’s been more than a week since the service request was raised and still there is no response from racold. Contacted regional service staff and he continuously lies daily saying he will visit. Racold has taken the request for granted the service staff doesn’t pick the call. Pathetic experience with racold and never ever will go for these cheap attitude company in future....

My mother is trying to get her geyser repaired from 3 months - the trouble started when the because of the geyser all our water supply started having current and we started getting electric shocks in the water. Later, we connected with your lucknow service centre on [protected] and spoke to mr. Amit who said he'll get it fixed - this took 2 months because the parts were not available. When they came to fix it, the changed some parts but they...

Leakage in the racold water heater purchased during august 2014 vide invoice no. 1365, dt. 14.08.2014 from m/s. Sri kuga agency, anna salai, puducherry, by bertin, no. 16, 2nd cross, jawahar nagar, puducherry-605005, (Mobile no. [protected]). Product & model no. : cdr sp 25v & cdr[protected]Cdr altro 25v ivory). Complaint was booked on 14.11.2017, but my complaint was unattended & cancelled on 18.11.2017 stating reasons "your complaint...

I purchased recold 10 ltr gyser on dec, 2015. Now it fully stop working. It have in warranty period till now. My first complaint was made on 13th nov, 17 (Complaint no:[protected] and no person attend and closed my complaint send a msg that person not available on that address. After that i made a another complaint on 23rd nov, 17 (Complaint no:[protected]. This time one service centre person call me and as per our discussion he confirmed...

We had registered a complaint on 25 th october 2017 for racold geyser leakage problem. There was a visit from an engineer from the service centre, c l traders, ghaziabad. He suggested tank replacement. No corrective action taken till now. Again complaint registered on november 5 and then today, 15 th november 2017. I was in touch with captain sudesh chaudhary, owner of service centre. No response till now.

Kindly take action...

I purchased a racold geyser recently from maheshwari home appliances, latouche road, lucknow in september, 2017. It has been producing abnormal sound while putting it on. I lodged a complaint on [protected] and given a complaint no.[protected] on 8.11.2017.
Today i received an sms that my complaint is cancelled due to customer not responding over phone. I immediately checked my registered ph. [protected], which does not have any record...

I purchased the above product in july 2016. Few days back, there was a leakage from the geyser hence i had to switch off the geyser for obvious reasons. I contacted their customer care where i spoke to several different representatives. They were of no help, so i was asked to speak with mr. Vicky pillay (Supposedly a senior). After speaking with him, he gave me the number of his senior at the head office (Mr. Pradip khot) informing me that...

I purchased new water heater 1 week back and installed yesterday. It did not turn on when i switched it on. Since then i am trying to reach racold customer care through the numbers provided in their website. No one attended my call or even i did not get an email acknowledgement for my email.

One number mentioned in their website is even wrong : (

Dont know how good these companies provide service to customers....

I bought a racold natural gas fired gas geyser 5l on 8th april 2017 (Model dgi 5l cf lp led ng) and installed by authorized installers by the supplier of racold on my mgl connection.
It was supplied thru m/s bg distributor. This was a replacement of my racold make ng geyser of almost same model which i was using with no issues from 2003 or so.
We were facing persistent problem in gas geyser lighting everytime and we had to...

On 21 st of sep i giving complaint for my gyser is manufacturing falt they told me in 48 hrs mechanic arrange ur call but till date 25 th of sep not arrange any mechanic before 1 hrs ago mechanic phone reached me and telling me i will com tomorrow on 26 of sep he get jobcard before 1 hours ago thats why i am coming tomorrow... What is mean in 48 hours service is... Complaint nothank you for contacting racold customer care. You're complaint...

I had purchased racold cdr 15v vertical water heater a few months back and the water heater has an intermittent loud noise issue. I have raised at least two different service request with racold customer service with no solution for the loud noise issue on racold cdr 15v vertical water heater. It seems to be a product manufacturing defect. Please have the defective racold cdr 15v vertical water heater replaced asap!

Ph# [protected]...

I was purchase it in apr 2017 till jully it works properly but in august start its makes some type of voices and not worked. So i was shocked that this is world no. 1 brands in its types we have to face problem in very short period. So
I wants to your co. Solves this all problem immediately. I hope so. This geyser is installed in this address:- gali no. C-8, subhash nagar, near jhanda chock, pac road jwallapur, haridwar ph. [protected]...

Hi

I have directed by racold customer care to get the service for my bathroom geyser from the firm called santosh refrigeration services.

After allocation of service, there is guy siddhardh from santosh refrigeration services visited 3 weeks to my residence and found out the coil and thermostat has gone, and it has to replace... He supposed to come the next day, i have followed-up with him for next 3 days, but...