Racold Complaints & Reviews

Current appear on heater...

Not working and it is giving shock...

Heating is not being stopped....

It's hot water outlet is not working...

Water spilling out of air release valve of solar tank as system is fitted with pressure pump, presently i hve closed valve of solar tank.kindly send TECHNICIAN for Repairing as i cannot use solar water heater....

My Water Geyser is not working from last 3 days, plz find the below details for your reference:

Company : Racold
Model : Pronto Neo SS 1V 4.5 KW
PN[protected]...

While using the geyser, suddenly the indicator lights went off but the power switch light was on. Now the water is not getting heated. Please attend the issue....

Raised a complaint on 11th January 2021 for Racold Omni 25 liters water heater. Still no service person visited. its under warranty and such a worst response for reputed company. I would not recommend buying this again....

Bought five Racold Gysers few months back of 15 & 25 litres.

Only half bucket hot water comes in single use and that also of less temperature. Please send technician to check immediately.

Address:
Pradeep Kothari
Bungalow no. 239 - North Lake,
AAmby Valley Sahara City,
Post: Ambavane, Lonavala 410401...

Geyser not working
M.[protected]...

Geyser not working...

Hello there

I bought a 30 liter geyser from your company that had problems from day one. I made your company aware of this through Complaint.
The technician had accepted the fact that it was a manufacturing defect and if it malfunctioned in the future, it would also be replaced by the company. Despite repeated complaints, we have been facing problems for a year. But it is not being replaced by the company. If it is...

Dear Sir, Request your kind attention in this matter. This is regarding the Racold Pronto Neo 3 Litres 3KW Instant Water Heater (White) | B008LN6A6Q ( B008LN6A6Q ) HSN:8516, which I purchased online and there was issue with this, the graser inlet pipe was broken when installing this. As this s under warrant I have raised a customer complaint in Oct 17. In spite of multiple calls no proper response on the issue and no call bank. I do not understand...

I purchase 2 lit instant water heater form M/S big shop Ooty . Six months back the water heater not working. So I made a complaint with dealer an the service person .
But nobody responded
Then I took the product to the dealer and handed over to him for repair . He kept the product do three months.
Last week he gave me water heater in same status
It was not rectified still it is not working
Complaint...

Instant gheezer, pronto neo ' tank is leaking, send someone to fix ASAP...

Dear sir please send your technical staff to repair the water heater...

Dear Team,
I logged the complaint 60726545 on 11th Nov 2020 regarding my RACOLD Gyser which were procured in last year, since the complaint its not working, already 16 day gone however still your support team asking 10 more day to resolved the issue.
i am being customer on RACOLD since one year, at the time purchasing the product everything was on higher note like support would be immediate and will resolved the issue within...

The geyser shot and Do not support automatic off ....

The technician who has visited us for installation has made a hole in our pipeline.. nd stil the gyezer is not installated yet as they asked for otp nd nd said don't worry mam aap complaint close karwao hum teek karke jayenge now we re not able to use our washroom because pani he nai aa rha...

As per the service engineers the solar drum has leakage and they said since it is within warranty period they will replace it with free of cost only service charge to be paid. I accepted for their demands and told them please do it it's been more than a moth they have been dragging and not replacing the drum instead they are increasing the charges and mentioning that the need to pay to the logistics team then the drum will ge delivered from...