Racold Complaints & Reviews

Purchased a Racold Omnis Wifi Geyser 25 L from a local dealer on 16 February 2021. Installed next day. The WiFi module did not work from day 1--unable to connect to the network. 3 technicians visited one after the other over 10 days--spent 2 hours each but could not connect. Tried multiple devices and 2 separate wifi networks
Now the company has stopped responding.
Wasted extra Rs 3500 on the WiFi model which did not work for even 1 day.

Hi Team,

Racold gyzer not heating the water. Could you please help us to resolve the issue.
As this is the second compliant post using.
Thank you.

We have called for Racold geyser service and the service boy is postponing by saying he will come the next day, he has done it for almost a week and has stopped answering calls, hence we registered a complaint, even after registering a complaint service hasn't been provided yet. Can I sue Racold for this in consumer court

Geyser not working since mid February. After continous follow up a technician sikandar visited our place on 24.02.202, charged us with home visit charges. Problem identified was that the tank inside the geyser was leaking. The tank was replaced on 01.03.2021 and we were charged Rs. 3, 800/- for the same. While testing the geyser and also on the next day muddy/ rust filled water flowed out of the geyser. This makes us doubt whether a new tank was fixed or some old refurbished one. Couple of days later the leakage started again. Sikandar visited again on 09.03.2021 and said the geyser was not fixed properly hence the leakage and that he had done the needful and the leakage would stop. We were out of town for a week . On return found that the leakage still persisted hence called Sikandar on 18.03.2021 but he is not answering the calls at all. Called the customer care and were told that a Mr. Puran is the manager in charge. Called Mr. Puran on 19.03.2021 and intially he said he had nothing to do with geysers as he was in another department but later said he would get in touch with Sikandar and ask him to get in touch with us. A Co. representative Mr. Harish from Bangalore called who was very rude and said if Mr. Puran was not handling our complaint then it was not the Co.'s responsibility!
Overall no one is wanting to resolve the issue and we have lost Rs.3, 800/- plus the service charges in the whole process. Not to mention the mental agaony caused by speaking to Mr. Puran and Mr. Harish.

I have installed 2 units of racold alpha pro 200 Ltr solar water heater in my house in 2019. The water in both the units is not heated properly since installation. The water is heated up to a marginal temperature, there after water temperature does not rise. Many complaints were registered. Service persons visited and attended the complaints but the issue is not fixed. Many changes in the plumbing were made at the instance of service person...

Dear sir,

Complaint number:[protected]


Sir, we are purchased racold solar water heater on 14.05.2020, Now that the water heater panel is cracked and water is also leaking outside, That product is not complete one year also, so kindly replace the product as soon as possible.

we are also informed of the toll free number but no response, so please kindly attend our complaint and replace it...

I raised water tank leakage complaint to service center, toll free and now through to the whatsapp and webpage as well.
But even after following fro more than 2 months issues haven't pot fixed.
Last week I raised through email ID as well but a auto response and then nothing has happened.

Current appear on heater

Not working and it is giving shock

Heating is not being stopped.

It's hot water outlet is not working

Water spilling out of air release valve of solar tank as system is fitted with pressure pump, presently i hve closed valve of solar tank.kindly send TECHNICIAN for Repairing as i cannot use solar water heater....

My Water Geyser is not working from last 3 days, plz find the below details for your reference:

Company : Racold
Model : Pronto Neo SS 1V 4.5 KW
PN[protected]

While using the geyser, suddenly the indicator lights went off but the power switch light was on. Now the water is not getting heated. Please attend the issue.

Raised a complaint on 11th January 2021 for Racold Omni 25 liters water heater. Still no service person visited. its under warranty and such a worst response for reputed company. I would not recommend buying this again.

Bought five Racold Gysers few months back of 15 & 25 litres.

Only half bucket hot water comes in single use and that also of less temperature. Please send technician to check immediately.

Address:
Pradeep Kothari
Bungalow no. 239 - North Lake,
AAmby Valley Sahara City,
Post: Ambavane, Lonavala 410401

Geyser not working
M.[protected]

Geyser not working

Hello there

I bought a 30 liter geyser from your company that had problems from day one. I made your company aware of this through Complaint.
The technician had accepted the fact that it was a manufacturing defect and if it malfunctioned in the future, it would also be replaced by the company. Despite repeated complaints, we have been facing problems for a year. But it is not being replaced by the company. If it is not replaced by the company soon then I will take take strict action against the company and take this matter to the consumer court.

Rahul Verma
[protected]@gmail.com
[protected]

Dear Sir, Request your kind attention in this matter. This is regarding the Racold Pronto Neo 3 Litres 3KW Instant Water Heater (White) | B008LN6A6Q ( B008LN6A6Q ) HSN:8516, which I purchased online and there was issue with this, the graser inlet pipe was broken when installing this. As this s under warrant I have raised a customer complaint in Oct 17. In spite of multiple calls no proper response on the issue and no call bank. I do not understand...