Racold Complaints & Reviews

I have purchased racold solar geyser of 200ltr capacity on 08.12.2017 from. Venus trading company, jaipur rajasthan by paying rs 63000... Few days back i suddenly came to know that water is not getting heated by its solar light function its getting heated by electricity supply in that geyser... After registering complaint one technician came nd told us that due to scaling in plates water is not getting heated by solar plates... He told us...

Sir, i have purchased water heater gas geaser on 27/09/2019 & installed on 12th october 2018 by our plumber as per guided by dealer s k patel & co., gf-25 suner complex, harinagar char rasta, rajesh tower road, gotri vadodara. Within 26 days on 7th november water heater is not working, hot water not come out, so i lodged complaint on 9th nov. 2018. Kindly refer my complaint no.[protected] &[protected].in this connection i state that product...

Your complaint number is:-
[protected]

We wish to inform you that all replacements/services/repairing/installation are chargeable except in the case of manufacturing defects.
We request you to please keep the product warranty/guarantee card and photocopy of the consumer bill handy when the technician visit is schedule for your requests/complaints. You can expect a prompt response from our service center in next...

Kindly forward my complait to your managing director, if you not forward please give me his mobile no. Or email id as you are render below 3rd class customer service. Today technkcian in baroda name jigneshbhai as per his promise not attended and also not responded my call eventhough repeated call. Now i will see when you solve my complaint. 2ndly it is not my fault, installation fault advised by dealer so you again refer this issue and request...

Dear sir,

With reference to captioned subject, I would like to inform you that geyser of racold has been installed in the month of September in my house.
However, geyser is not working since it has been installed.
In this regard, We have lodged several complain but issue is not resolved yet.
I request you to see the matter urgently at your end.
In case, issue not resolve within stipulated time,...

Captioned subject message received from bt-racold. With reference to above i state that technician attended but problem is not solved. He found part valve is burnt. While installed gas pipe is not fitted with vicer. Water heater gas geaser is under warranty & dealer advise me if you installed by your plumber it is o k no problem. This is happened so i ask you who is responsible? It is not my fault so i demanded replacement instrument. Technician...

My name is d s digrase i have purchased your gas geyser model no dgi 5l cf lp lpg and serial no dgi[protected]. My address is near bhavsar panch bangow akola m. S. The geyser installed by plumber but not started. So please look in to this matter and do needful. I have tried to start but not started. I have totally fed up because it is new one and having problem. I have also contacted to dealer but he suggested to contact costumer care. Your...

Service number[protected].

We had raised this complaint with racold for fixing the solar water heater tank in march 2018. After repeated phone calls and reminders no action has been taken and the request got automatically closed.

Local service person is saying that company (Racold) is not providing them any support (For parts etc) so they are not able to fix the problem....

Worst Customer Service. I raised a complaint with RACOLD customer service on September 7th 2018. The Water Heater tank was leaking. It will take only few mins for the service person to check & repair it.

But there was no response from Customer service about the service. It is 24th September. I am writing here, after so many followup with them & got frustrated to the core. Don't ever buy this product. Waste of Money & Time....

This is the worst geysir and geysir service i ever received. Nobody has responded or replaced the geysir till now.
That technician call ed us and asked about problem, he said he will come. but i was waiting for 2 days he didnt even come. If we call he is telling will come by next sunday.
I bought this water heater past 3 months back. Its very worst product. they are not ready to resolve the problem.

Not resolved....

Hi team,

This is the worst geysir and geysir service i ever received. Nobody has responded or replaced the geysir till now.

I have kid and we are suffering...

Racold complaint no[protected].
Not resolved. Since it is under warranty, these guys don't want to resolve as it will not fetch any service charges for them.

Such a shame for a brand....

Did the mistake of buying 2 racold geysers. Have been calling up the customer service 10 times every single day to get it installed. Extremely poor, unprofessional & inefficient customer service. They say technician will be coming anytime now, but when we follow up again, nobody responds.

The lady in indiranagar service centre is vehemently defending their unprofessional behavior by saying they have only two technicians &...

We have filed a complaint regarding gas geyser working. The service executive has come to check, but the problem which was related to flame that has been arisen suddenly not resolved yet. So, we would like to register complaint again. As it is the safety aspect of my family. Please do the needful as soon as possible. We have tried many times on customer care number but no replied....

This is the complaint regarding Racold water heaters & geysers
When we are starting gyser the grip of the switch automatically comes down pronto sytlo SS 3V-4.5KW
PS[protected]
Please resolve it as soon as possible i have try many times but I was unable to talk with thi customers care so I writing this complaint
Kindly response a favourable reply...

Dear sir,
I have bought racold geyaser and it is not working from start of the day. The shop keeper send a person, and that person is installed but it is not powering on after he went. Then i called the racold customer care but there not attending the call when i write a mail no response. They have registered complaint no[protected], eventually they closed without responding and not sending a person. Please take action against to...

This is with regards to the geyser which i purchased one month back
It's pronto neo ss 3v 3kw
Pn[protected]
From day 1 the led lights of geyser are not working
Complain number:[protected]
Then without resolving it was closed
The new complain number:[protected]

We have registered the complain multiple times still the problem is not resolved.
We have experience the worst service.br...

This is with regards to the geyser which i purchased one month back
It's pronto neo ss 3v 3kw
Pn[protected]
From day 1 the led lights of geyser are not working
Complain number:[protected]
Then without resolving it was closed
The new complain number:[protected]

We have registered the complain multiple times still the problem is not resolved.
We have experience the worst service.br...

We installed racold cdr water heater in our residence at flat 402, block 'a' saiteja township, new lic colony, pedapalakaluru, guntur (A. P.) recently. It worked for 10 days only. After 1th day main switch is working (Electricity is coming on socket) but the power light is not coming in water heater. I inspected the switchboard and plug socket which found ok. Kindly to send serviceman to examine the water heater and make it working....

Dear sir/madam,


We would thank you for going through the below facts and being patient for us.

1. October 2016- inani solar @ [protected] - mr. Kesahv inani, installed a roof top solar system at my newly built home at villa number 183, the neighbourhood, gundlapochampally, kompally, hyderabad -500014. Which was not pleasant as they argued with our plumber and mestri for all the works which were verbally...

It is with deep regret that i chose racold brand for water heater solutions.

Till now there has been no response whatsoever for this complaint number and top it all your customer care representatives and the technician who visits my house who is frequenting my residence has been outstanding.

You have delivered me a faulty product and i demand a replacement of this product or else please return the money which...