Racold Complaints & Reviews

Dear team,

I have purchased a racold eternal swift water geyser from amazon on 14/07/2020, so far any technician turned up for installation even after several requests.

After lapsing of two months also, racold tele team is not responding and giving harsh reply by the support team member mr. srinivas, [protected].

Racold system is not allowing to track our service request, whenever we tried to check it is asking for a fresh complaint. Such a worst services we had never come across.

Complaint nos.

[protected], dated 24/07/2020 (Which is cancelled without showing resolution and information)

[protected], dated 17/08/2020

[protected], dated 28/08/2020

[protected], dated 09/09/2020

Regards

Shaik gows

This is Rohini Prasad one of your Victimed and frustrated customers, I am writing this after calling your customer care, area manager and local service guys several times.

I lodged a complaining on May 21 with a complaint number[protected] where my solar water heater is leaking due to a faulty inner seal from one of the heating tubes. The fix is very simple just need to replace the seal. But this does nit happened with you. Due to leakage, we stopped the water entering into the geyser which results to breakage of 3 heating tubes.

I called the customer care, each time I called a new complaint is raised and will provide some phone numbers where most of the numbers are out of service. Finally, I got a mobile number of area manager.
I called him and explained the issue. His answer is we don't have a market in our area and he is helpless.

Again I called the customer care, they told me that the technician will contact me tomorrow and complaint forwarded to higher authorities.

Already 10 completed no call no action.
Again called today, the same story from your executives.

I have logged a complaint on leakage of my solar water heater on 20 may 2020, i followed up with racold customer care through email but no response from their side. Again tried through their customer care number and they told their techncian will call me in 48 hours, no one called till now.

Hi
We have Purchased 4 Geysers from Racold and all of them have leakage from the safety valve since day one.
Have submitted complaint via whats up[protected] No response
Have mentioned it to the Dealer Multiple times - No Response
Have Called the Customer care number - No one picks up the call

Please help resolve

Dear All,
Racold has registered complaint many times but have not send any service person to complete the repair work since 1 month. Every time i raise a complaint but nobody is caring to send and complete the tasks.
Today on[protected] again I have registered complaint,
Racold Complaint No[protected].

We have purchased a new geyser from Racold Eterno 2 NXT SP 10 VN, ER[protected]. The geyser stopped working in the beggining of its usage. I had already mailed Racold Customer service many times but have not received any response till now and it is highly unacceptable and dissatisfactory on Racold. Kindly take action and help us.
Name :- Rama Krishna Goulikar

Number:- [protected]
E mail: ramakrishna.[protected]@gmail.com

Detailed address:- H.No: 10-6-133, First Lancer, Ahmed Nagar, Masab Tank.

Nearest Landmark:- Ahmedia Brothers Bawarchi Hotel.

PINCODE:- 500028

Regards,

Ramakrishna

Hi
I am very dissatisfied that the following complaint made on 10th june with no[protected], after a week some one came saw it and went without rectification. I am facing problem since one month. Today also i have registered another new complaint[protected]. So please do needful.

Vinay kalapala
# 52-1-37, kalapala vari street,
Gunadala, vijayawada 520004
Andhra pradesh
South india.
Mobile: 091-[protected]

I purchased racold solar water heater in nov 2019 and within 10days realise that 20-30 litre water loosing. Raised compliant to sv mrketing jayanagar and they visited 10 times and same issue. Racold team visited 6 times and same issue. Later rcild said this won't fit for hydrolic water presser and no support now. More than 7 such system are working in my layout and racold not support ing. I am now planning to go with legal and take necessary action against them.
I have all complaints which i raised. Having following questions
1. If it's not for hydraulic pressure thn why you installed, did your person won't know
2. After my complaints, you visited 6 times than you won't realise
3. If it's not fit for our society, are you ready to take back other models which are working fine
4. If sv marketing is your dealer, is it not your responsibility to resolve this

I need my money back immediately else will demand heavy compensation for the pain which i have gone through in last 5 months

We have Purchased the Racold Solar 200 LPD Alpha Pro in November 2019 from the day 1 it is not Working we Asked the Distributor to change/ Replace the tank he took 2 Months and he Replied that to Raise the Complaint to Racold. In January[protected] we have Register the Complaint till now Tank has not Changed/ Replaced Or Problem has not Solved Complaint No is[protected] .i have Attached the Screenshot of mail Communication Now almost 2 Months has Completed after Registering the Complaint.Till now tank has not Replaced

Repeated calling to the supplier not even one time responded regarding the service of the water heater. Presently not getting hot water from Racold heater within 6 months of purchase which in warranty period. The supplier/ distributor should be warned by the company otherwise customer will lose interest in getting the product. Customer care of the company should inform to the company to take action on suppliers or distributer. The company should have the policy to satisfy the customer in getting service done within the stipulated interval of time so that customers will be satisfied.

Purchased 25L new model water gyser in bangalore for my new house. It's surprised that water is not getting heat.. when call customer care, they assigned technician and the person said this model will give you very mild hotwater only which is equal to cold water..

Not sure why they making such product for huge amount..

Even after complaint no one turned up.
Fed up with this product. Should have gone to some local product rather than this.

Not sure what's the use of warranty. Highly frustrated

Last year in febrary i purchased geyser and now its not working it is under warrenty but whete i complane no contact and no detail about this i purchased online from flipcart and i contact them then they told contact from company but now where i contact you give me any contact no any contact me [protected] and resolve problem or give me detail nearest recold service centre where i avail warrenty

I had purchased gas geyser last year. The same is not working at present. Initially i contacted dealer and he informed me that since it is under warranty period, i need to lodge a complaint with customer care. I contacted customer care on 25th and lodged a complaint. After waiting for two days, ivonce again raised a complaint through whatsapp. Still the problem is not resolved.
Complaint no.[protected]

Cannot book Racold customer care on the helpline numbers as they are not reachable. Sent a couple of mails to the customer helpline mail but did not receive any response. Tried to book service request through the app but the app is buggy and does not send OTP. As a result, I have been unable to install the water heater despite Racold promising for free installation during purchase. Need urgent help in installation of the product. Will recommend customers to refrain from buying Racold appliances if they do not want to get harassed.

My new water geaser andris uno 25 ltr free installation reqest 22/11/19 to 27/11/19 6-7 time complain registerd but not responce our coustember care & tecnicion please solve my issue urgent my complain registard mobile no [protected] not resolve my issue withhin 24 hour i return our product our seller very very poor servish recold coustember care servish

I had contacted to racold customer care executive before buying the product regarding the installation service they responded and said that the installation process will be done within 48hrs after delivery if i register so i had registered on the same date for registration on[protected] amd waited for the installation but it’s been 15 days now no installation done yet
I had spoke with the customer care team and raised the complaint frequently but still no response from them
Kindly help me with this

Racold geyser installed by us in a washroom has developed some fault. It just doesn't heat up. I guess problem is with the thermostat or it can be something else. Had registered a complaint earlier via voice call but it has been more than ten days now but it has not been redressed. Complaint no. Is[protected].

Account no.[protected]

Urge you to resolve the complaint immediately as poor service is unbecoming of a company like racold.

Further, kindly note that internet facilities are down in srinagar, i had to travel more than 50kms to find internet facility and register this written complaint

We bought one heat pump water heater from Racold in 2014 for 49000 Rupees, after couple of months it started giving problems and we spent some money in last 5 years. Recently this year January, we had changed spare parts worth 11000 Rupees which we have requested for an invoice to claim the insurance. But they were not able to provide us the tax invoice except the service report which the Insurance company didnt accept. We requested for the same and they refuse to give the invoice until now. Later in June, the heater stopped working and they came and said the spare parts is not available to repair so they said the machine become un repairable. Then we asked them to give us a letter so that we can claim the insurance but until now they didnt give us the letter nor answering our calls.
It will be helpful if we get it repaired or at least let them give the invoices and the letter requested.

Though I have already Lodged complaint by email as also contacted through helpline all concerned up to the level of Area Manager at New Delhi but no action has been taken as yet. I am suffering as it is getting chilly day by day.I have not got any response to my email nor any acknowledgement of my complaint lodged to Helpline.Cannot understand there is total lack of care.
I have already submitted details of complaint in the mail.I have been given lame excuses that there was transportation problem from Zirakpur to Jammu or the pipes earlier transported had broken.

From: customer care india
Subject: re: pltsp, 70... Pltsp 1205 283
Date: 27 august 2019 at 8:52:26 pm ist
To: amol tope
Cc: ". Rajashree tope"

Dear sir/madam,

Your inconvenience is highly regretted. We have forwarded your complaint details to the concern team and it should be resolved on priority. You shall soon be contacted by the service center team.

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 27 august 2019 18:53
To: customer care india
Cc:. Rajashree tope
Subject: re: pltsp, 70... Pltsp 1205 283

Please note this complain is still open!
Yesterday your person checked the gyser and mentioned that the gyser repairs at the workshop and he will arrange to pick it up today (Aug 27th).
Today the same person turned up saying that he cannot carry it alone and that he will visit tomorrow.

Do not understand, why such delay in servicing the machine!

Please instruct your technician to attend the same tomorrow and get the service work started.

Thanks!

Amol t tope
[protected]
On 23-aug-2019, at 12:33 pm, customer care india wrote:

Dear sir/madam,

Thank you for contacting racold.
Our representative will soon contact you.
Kindly provide following data if you have not mentioned in your mail.
Name:
Contact number:
Detailed address:
Nearest landmark:
Pincode:
Warranty/out of warranty:
Product type: solar/electric water heater/gas geyser/heat pump:
Product name (Model) & capacity:
Problem/issue:

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 23 august 2019 11:57
To: customer care india
Subject: pltsp, 70... Pltsp 1205 283

Dear sir / madam,

Request you to depute your service technician to attend to the leakage problem. Unable to use the gyser until the league is stopped.
Thanks!

Amol t tope
Q7, prathamesh chs
Twin tower lane,
Off veer savarkar marg,
Prabhadevi,
Mumbai 400025

- the said racold solar water heater 200 ltr capacity (Alpha pro) was purchased on 17 nov 2017 with 5 yrs guarantee
- purchased from m/s satya suma marketers, 40/377, vishala shankar, vidya nagar, kurnool.
- as solar water heater had developed defect (Water leak) a complaint was lodged through toll free number and complaint number is[protected] with happy code 52806.
- but till today no one attended the defect
- reminded twice through toll free number but no response/use.
-therefore spoke to local agent who supplied i. E. M/s satya suma service point, kurnool and their technician visited on 31 jul 19; and stated that tank is corroded and needs replacement
- m/s satya suma service point service report no.538 dated 31 jul 19 refers
- since the solar water heater is under guarantee period for 5 years from the date of purchase please replace the tank on priority
- alternately repair and replace the corroded part free of cost immediately.