Racold Complaints & Reviews

I purchased racold solar water heater in nov 2019 and within 10days realise that 20-30 litre water loosing. Raised compliant to sv mrketing jayanagar and they visited 10 times and same issue. Racold team visited 6 times and same issue. Later rcild said this won't fit for hydrolic water presser and no support now. More than 7 such system are working in my layout and racold not support ing. I am now planning to go with legal and take necessary...

We have Purchased the Racold Solar 200 LPD Alpha Pro in November 2019 from the day 1 it is not Working we Asked the Distributor to change/ Replace the tank he took 2 Months and he Replied that to Raise the Complaint to Racold. In January[protected] we have Register the Complaint till now Tank has not Changed/ Replaced Or Problem has not Solved Complaint No is[protected] .i have Attached the Screenshot of mail Communication Now almost 2 Months has Completed after Registering the Complaint.Till now tank has not Replaced

Repeated calling to the supplier not even one time responded regarding the service of the water heater. Presently not getting hot water from Racold heater within 6 months of purchase which in warranty period. The supplier/ distributor should be warned by the company otherwise customer will lose interest in getting the product. Customer care of the company should inform to the company to take action on suppliers or distributer. The company should have the policy to satisfy the customer in getting service done within the stipulated interval of time so that customers will be satisfied.

Purchased 25L new model water gyser in bangalore for my new house. It's surprised that water is not getting heat.. when call customer care, they assigned technician and the person said this model will give you very mild hotwater only which is equal to cold water..

Not sure why they making such product for huge amount..

Even after complaint no one turned up.
Fed up with this product. Should have gone to some local product rather than this.

Not sure what's the use of warranty. Highly frustrated

Last year in febrary i purchased geyser and now its not working it is under warrenty but whete i complane no contact and no detail about this i purchased online from flipcart and i contact them then they told contact from company but now where i contact you give me any contact no any contact me [protected] and resolve problem or give me detail nearest recold service centre where i avail warrenty

I had purchased gas geyser last year. The same is not working at present. Initially i contacted dealer and he informed me that since it is under warranty period, i need to lodge a complaint with customer care. I contacted customer care on 25th and lodged a complaint. After waiting for two days, ivonce again raised a complaint through whatsapp. Still the problem is not resolved.
Complaint no.[protected]

Cannot book Racold customer care on the helpline numbers as they are not reachable. Sent a couple of mails to the customer helpline mail but did not receive any response. Tried to book service request through the app but the app is buggy and does not send OTP. As a result, I have been unable to install the water heater despite Racold promising for free installation during purchase. Need urgent help in installation of the product. Will recommend customers to refrain from buying Racold appliances if they do not want to get harassed.

My new water geaser andris uno 25 ltr free installation reqest 22/11/19 to 27/11/19 6-7 time complain registerd but not responce our coustember care & tecnicion please solve my issue urgent my complain registard mobile no [protected] not resolve my issue withhin 24 hour i return our product our seller very very poor servish recold coustember care servish

I had contacted to racold customer care executive before buying the product regarding the installation service they responded and said that the installation process will be done within 48hrs after delivery if i register so i had registered on the same date for registration on[protected] amd waited for the installation but it’s been 15 days now no installation done yet
I had spoke with the customer care team and raised the complaint frequently but still no response from them
Kindly help me with this

Racold geyser installed by us in a washroom has developed some fault. It just doesn't heat up. I guess problem is with the thermostat or it can be something else. Had registered a complaint earlier via voice call but it has been more than ten days now but it has not been redressed. Complaint no. Is[protected].

Account no.[protected]

Urge you to resolve the complaint immediately as poor service is unbecoming of a company like racold.

Further, kindly note that internet facilities are down in srinagar, i had to travel more than 50kms to find internet facility and register this written complaint

We bought one heat pump water heater from Racold in 2014 for 49000 Rupees, after couple of months it started giving problems and we spent some money in last 5 years. Recently this year January, we had changed spare parts worth 11000 Rupees which we have requested for an invoice to claim the insurance. But they were not able to provide us the tax invoice except the service report which the Insurance company didnt accept. We requested for the same and they refuse to give the invoice until now. Later in June, the heater stopped working and they came and said the spare parts is not available to repair so they said the machine become un repairable. Then we asked them to give us a letter so that we can claim the insurance but until now they didnt give us the letter nor answering our calls.
It will be helpful if we get it repaired or at least let them give the invoices and the letter requested.

Though I have already Lodged complaint by email as also contacted through helpline all concerned up to the level of Area Manager at New Delhi but no action has been taken as yet. I am suffering as it is getting chilly day by day.I have not got any response to my email nor any acknowledgement of my complaint lodged to Helpline.Cannot understand there is total lack of care.
I have already submitted details of complaint in the mail.I...

From: customer care india
Subject: re: pltsp, 70... Pltsp 1205 283
Date: 27 august 2019 at 8:52:26 pm ist
To: amol tope
Cc: ". Rajashree tope"

Dear sir/madam,

Your inconvenience is highly regretted. We have forwarded your complaint details to the concern team and it should be resolved on priority. You shall soon be contacted by the service center team.

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 27 august 2019 18:53
To: customer care india
Cc:. Rajashree tope
Subject: re: pltsp, 70... Pltsp 1205 283

Please note this complain is still open!
Yesterday your person checked the gyser and mentioned that the gyser repairs at the workshop and he will arrange to pick it up today (Aug 27th).
Today the same person turned up saying that he cannot carry it alone and that he will visit tomorrow.

Do not understand, why such delay in servicing the machine!

Please instruct your technician to attend the same tomorrow and get the service work started.

Thanks!

Amol t tope
[protected]
On 23-aug-2019, at 12:33 pm, customer care india wrote:

Dear sir/madam,

Thank you for contacting racold.
Our representative will soon contact you.
Kindly provide following data if you have not mentioned in your mail.
Name:
Contact number:
Detailed address:
Nearest landmark:
Pincode:
Warranty/out of warranty:
Product type: solar/electric water heater/gas geyser/heat pump:
Product name (Model) & capacity:
Problem/issue:

Thanks,
Racold customer care.
Ph[protected]/[protected]
Whats app: [protected]
Email: customer. [protected]@racold.com

From: amol tope [[protected]@gmail.com]
Sent: 23 august 2019 11:57
To: customer care india
Subject: pltsp, 70... Pltsp 1205 283

Dear sir / madam,

Request you to depute your service technician to attend to the leakage problem. Unable to use the gyser until the league is stopped.
Thanks!

Amol t tope
Q7, prathamesh chs
Twin tower lane,
Off veer savarkar marg,
Prabhadevi,
Mumbai 400025

- the said racold solar water heater 200 ltr capacity (Alpha pro) was purchased on 17 nov 2017 with 5 yrs guarantee
- purchased from m/s satya suma marketers, 40/377, vishala shankar, vidya nagar, kurnool.
- as solar water heater had developed defect (Water leak) a complaint was lodged through toll free number and complaint number is[protected] with happy code 52806.
- but till today no one attended the defect
-...

Kindly note i purchased water heater with following details
Model - classico swift
Model no - classico 6h
Dealer - shalimar electricals, nigdi, pune - 44
Product is under warranty.
The geyser is not working right from first day.
I have already spent 600/- for installation and rs 800/- for plumbing material purchase. I have booked complaint with racold call center with complaint number[protected]. I request company to resolve my problem at the earliest. How can brand new geyser which has passed all qc tests be defective?

I have purchased from a racold electric geezer in october 2018 after six months it has stopped performing and giving me so many troubles. As its still under warranty, i have raised the service request with racold service and i have been following up since then with them. Initially they said the service agent will come fix it with in 48 hours but now it's been more than a month but no body came to fix it despite multiple follow ups.
Racold is not even providing any contact information to me despite of requesting multiple times. Every time they are just saying our techncian will contact which never happened till now!. So i want to bring this to your attention. Below is the complaint number from racold. Re: issue with gyser - ref no[protected].
Earlier they were atleast responding to me via email (Their customer care number is hardly reachable and chargable @rs.2 per min even for call waiting also which is very bad). Though all the promises made by them were proved are false and they failed each and every time and are unable to stick to their words as they never approached me till now!

So i want to bring this to your attention. Kindly help me to get the issue fixed.

This is the worst geyser. Because of this geyser light keeps on tripping. Electrician told to change the geyser because of geyser this problem occurs. Whenever i switch on the geyser lights trips automatically.
Now i need to buy new geyser because of this default. Why should we spend because of company's fault.
I hope this complaint gets registered soon & the company gets to know about their 3rd class geyser.

Sir the thing is, i brought a racold gas geyser in 2017 april having warranty on 2 years but after servicing it wouldn't work properly and unfortunately i lost my warranty card but i still have a bill that would be paid myself only.
Sir please do something that we would trust on yours.
We already talked we the same thing with sailors.
But they said you talked with the customer care office.
Sir please do something for us.
Thank you.

Sir
We purchased racold 3l instant 31.03.2015. From best sellers, kakinada. Andhra pradesh zip code 533004. The problem is from 4 or 5 months onwards the water tank leacage your service boy came and told that water tank leakage you contact with vijayawada they will arrange new tank. But we tryed somany times but they are not responded. Still leacage going on. So please solve leacage problem as early as possible. Yours [protected]. Radha. [protected]@gmail.com

Sir, we have purchased 200 ltr capacity solar kit from last 5 year back, bz of leakages hot water not coming on tap. One of your haveri sales person come and checked panel board and tank and suggest me re - install new one tank. Heating panel is ok. Purchase new one tank is horrible to me so, he said puff is fixed with gum. Please is there any chance to repair it sir.?