RechargeItNow Complaints & Reviews

Dear sir,

I've recharged Rs. 550/- my friend bsnl mobile([protected]) through "recharge it now" on 24th Aug'10. But neither the mobile had been recharged nor the debited money had been refunded in my ICICI a/c from where the money was debited through net banking.

Though i've waited for more than 10 days ( approx. 21 days as on date) as per their mail they have send on my e-mail [protected]@gmail.com & further also i've written one mail on 4th sept'10 but till date other than only assurance in my mail; nothing turn to be fruitful. There is also no phone nos. to communicate.

Hence i request you to take necessary action so that this type of false things unhappens.
Please communicate if you need any further information

Regards,
Indrajeet ghosh
(e-mail [protected]@gmail.com, mob-[protected])

The datails are also given below what i received from "recharge it now" in short........................


((....Due to some technical reasons we are unable to deliver recharge to you, the details of which are as follows:

user id: [protected]@gmail.com
order id: R[protected]
transaction id: 11100503
subscriber id: [protected]
amount: 550.00
date-time:[protected]:51:25 PM
status: failure

we regret the inconvenience caused to you.

We will now process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 10 working days....))

DEAR SIR,

TODAY I RECHARGE MY NO-[protected]. BALACE HAS DEBITED BUT NO NOT RECHARGED. ORDER DETAIL............
Merchant Site URL : http://www.rechargeitnow.com

Order Number: R[protected] Order Received: Sep 13, 2010

Total Amount : INR (Indian Rupees) 200.00
State Bank of India Debit Card Holder : Maninder Kaushik
Billing Address : (As entered by the Customer)
Vill- Bhatela Dist- Hathras
Mahamaya Nagar Uttar Pradesh
204101 India
Customer's Phone Number : [protected]
Customer's E-mail ID : tulsi.[protected]@gmail.com
Customer's IP Address : 27.107.138.51

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
Payment made for Recharge through rechargeitnow.com


REGARDS,

MANINDER

Dear Sir,
i have recharged my number through this site but it recharged wrong number and that number is not in use in that case i ask them to get back my money but they not responded.
my transaction details was


transaction id: 11529776
subscriber id recharged: [protected]
operator: BSNL
circle: MP & Chattisgarh
purchased value (MRP): 150.00
date:[protected]:32 AM


but i want to make my recharge on [protected].
the above mention no is not in use so they can get my money back .


Please help me .

Thank you
Anurag Singh
best.[protected]@gmail.com

good morning sir ,



maine rechargeitnow.com se Rs100 ka recharge 11.34 am par mobile no. [protected] on line net banking se kiya .but abhi tak mera no. [protected] rechage nahi hu.

MERA DATIALS


CCA[protected]IG27708345
TRANSFER TO
[protected]AVENUES
INDIA PRIVATE


kripya esko jaldi se jaldi salve kiya jay .



Regards
ATMA YADAV

Hi ,

I tried to recharge my Airtel mobile twice on Aug 18th 2010 from RechargeITNow.com and both my transactions are failed but money had been deducted. When i raised this on RechargeITNow.com contact us space , i got a mail stating that the transaction is failed contact bank . But Bank people say that the amount has been debited. Following are the transactions details from the bank.

18-Aug[protected]Aug-2010) TO TRANSFER INB CCavenue Bills CCA[protected]IG27079261 TRANSFER TO [protected] AVENUES INDIA PRIVATE 333.00
18-Aug[protected]Aug-2010) TO TRANSFER INB CCavenue Bills CCA[protected]IG27060616 TRANSFER TO [protected] AVENUES INDIA PRIVATE 444.00

Please kindly give me a proper solution.

Rajesh.

I have done a recharge through www.rechargeitnow.com on 09.06.2010. But the recharge was failed and displayed "Unsuccessful Recharge' and also amount got deducted from the account. when I enquired about this to their support, they informed me that i would get back my amount deducted in 10 working days.
So for they have not turned up and also made two escalations complaint through their website. I kindly request you to take necessary steps against this concern.

The following are the details of my rechrage.
Track Id: [protected]
Name: Sathiyendran
Email: [protected]@yahoo.co.in
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: R[protected]

Hi,

I really care for my time. So i recharge my mobile phones online.

I have been using rechargeitnow.com for a while.

ON 21st May 2010... I tried to recharge my mobile online. But the recharge failed. Following this as i was in desperate need of talktime i tried again & it was successfull then.

But, to my surprise the amount has been debited twice from my creditvcard account.
Following which i lodged a complaint over the contactus form on the same portal.

I had a couple of mails from the customer care over the issue but the issue had not been settled yet.

Even the Transaction History on my Account over the portal is Blank Now.

As per the mails the issue should have been settled by now. But it was not settled yet.

I didn't get the recharge amount for the failed recharge.
Neither a refund has been given to my credit card account. (I have been checking my online statement thoroughly).
Neither i had an option to get in touch with the customer care personal to state the issue.

To my surprise i was unable to post any escalation of the issue. as it is not being accounted.

Here are the mails:
[protected][protected]

Mail 1: On 24th May:
[protected][protected]
Hi Vinod XXX,

This is to confirm that we have received your 'failed recharge' request as per the following details-
Track Id: [protected]
Name: I wish not to specify
Email: I wish not to specify
Mobile No/DTH Subscriber ID Recharged: I Wish not to specify
Date of transaction:[protected]
Order Id: 1360715

Resolution Process

1. Our customer service team will verify your transaction and process a refund/recharge at the earliest. This will normally take 2 working days (excluding Sundays & holidays). Rest assured your complaint will be attended to and wait for our response, please do not send a follow-up message before three days of logging your complaint.

2. All failed recharges will be re-tried by the system and normally a recharge will be granted within 2 working days (excluding Sundays & holidays).You will receive an email with confirmation of recharge details.

3. In case we are unable to deliver a recharge due to a technical reason, a refund will be processed in 2 working days and mail will be sent to you in confirmation. Please take note that your bank may take another 4-7 working days to reflect a credit in your account. Kindly wait for 10 days for this process to complete.

4. If you do not receive a satisfactory resolution within 10 days of transaction, you may escalate the ticket by choosing escalation option on our contact us page. Kindly note escalation request can only be logged after 10 days of the transaction. All escalation requests will be handled by a dedicated team, which will provide you a resolution within 2 working days.

Regards,

Team RechargeItNow.com
[protected][protected][protected][protected]

Mail 2: On 26th May:
[protected][protected]

Dear Customer,

Thank you for contacting http://www.rechargeitnow.com. It is a pleasure to assist you.

This is to inform you that we have identified your issue and are looking into it. We will process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should be reflected in your account within 10 working days. We will send a separate mail on successful manual recharge or refund as the case may be.

If you require any further assistance, please feel free to revert. Assuring you of our best service at all times.

Regards
Team rechargeitnow.com
Please do not respond to this mail.Should you have any further queries, please submit the contact us form with the appropriate description.

rechargeitnow.com is playing fraud with its customer .. I recharged 4 time using account at their site .But on 5th time amount deducted from my account but i never got money in my mobile.

They do not show transaction history on their site nor their customer care team.

Their only answer is transaction is success at their end if you didnt get recharge amount in your phone then it is not their fault. Just check with the operator( Reliance)

They are playing frauds .Look like they are making fools of people.

I tried recharging my mobile number from "www.rechargeitnow.com" on 3 June 2010 TWICE for Rs 2000 but the recharge failed and the amount was deducted from my account. Though i made complaints against them in their site they did not respond. Please help me find a solution and get my refund of Rs.2000 back from them. I am attaching a screen shot of the document stating the transaction.

Thanks. Awaiting your response and a solution

Sir,
I made an online recharge for Rs.333/- on[protected] through ICICI net banking and i didn't received any recharge for the same due to recharge fail. i have launched a complaint on the same day but till now I haven't received any confirmation regarding the refund process nor any refund to my debited account. Please do consider my complaint with atmost urgency and provide the refund ASAP. The following are the recharge details:

Track Id: [protected]
Name: Chaitanya Yennam
Email: chaithu.[protected]@gmail.com
Mobile No/DTH Subscriber ID Recharged: [protected]
Date of transaction:[protected]
Order Id: [protected]/0

Dear Concerned,
I have recharged my mobile on 13th of May 2010 from Recharge it now for Rs333/- (Airtel Mobile) and till date I have not recieved my amount in the phone. I have given complaint and the only response which I recieve was the automatic generated service reply. The site has not even contacted me or not even refund my amount. I believe the customer care is really peathetic for this site. I think those who ever care for their money shoul not go for this site. it will be much better you can keep your mobile unrecharged and can recharge from any shop rather than doing it from this site.

i have recharged through this 'rechargeitnow.com' for my Sun direct on 9-5-10 for Rs. 130 thro SBI net banking,... amount was deducted but, recharge was not done... i was in hurry, so i tried once more with SBI Debit card,.. but the result was same.. I hve posted complaint on the same day.. Still i havent received any feedback from them... My money is neither refunded nor recharged...

Track ID : [protected]

Pl help...

Thanks in advance

I got the message of successful transaction from rechargeitnow but from mobile service provider i got the message that you request for recharge can not be proceed and hence money could not be credited.Now I am waiting since more than last two month but no response.


transaction id: 4684874
subscriber id recharged: [protected]
operator: RELIANCEGSM
circle: Jammu & Kashmir
purchased value (MRP): 100.00
date:[protected]:53 AM

i have recharged through this 'rechargeitnow.com' for my Sun direct on 9-5-10 for Rs. 130.. amount was deducted but, recharge was not done... i was in hurry, so i tried once more, but the result was same.. I hve posted complaint on the same day.. Still i havent received any feedback from them... My money is neither refunded nor recharged...

Track ID : [protected]

Without knowing all this, my brother again tried to recharge for his Aircel mobile on 18th of may... Even the same happened... He forgot to note down the Order ID so tat to lauch a complaint...(the condn is even worse...)

I heard its a cheating portal site... But i trusted them and used it for urgency... But they proved to be so... and i repent for it and suggesting al my frnds not to use it anymore...

I dont know why even service providers like sundirect, aircel, airtel... suggesting this site....

I had DISH TV recharge Rs.150/- online through rechareitnow .com
on date 04/04/2010 but it was not recharged get failure of recharge,
messages given technical error but money dedudcted from my bank
A/C . My dish tv VC NO - [protected] .After 2 days I got a email from rechargeitnow team that theypromised about refunding of money within 10 day but still I had not got any refund .When I was trying for recharge that time dishtv directed this web site for easy recharge how it was recognised by dish tv.Please take action on rechargeitnow.com and make stop this fraud recharge website. thank you.

Sir, well I would like to bring the following information to your consideration that
on 4th of May 2010. I try to recharge the Dish Tv.Vc # [protected] for Rs. 375/-
(Rupees three hundrden seventy five only) by using Canara Bank Debit Card.
Money has been sent to Rechargeitnow.com
The amount was deducted from my account but fail to recharge the Dish Tv.Vc
Please help me to get back this amount.
thaking you
with regards
K.HIFZUR RAHMAN

I am Dwipin.V.Nair.On 05 May 2010,I tried to recharge my reliance GSM no.[protected] for Rs.200,through www.rechatgeitnow.com,using my SBI net banking facility. Rs.200 has been deducted from my SBI account,but it has not been credited to my mobile no. Kindly resolve this issue.My mail id is [protected]@yahoo.com. I am getting so much disgusted by the service provided by rechargeitnow.com.

Dear Sir/Madam,

I, recharged my mobile no. [protected] (Tata Docomo) from RechargeItNow, I recharged it 5 times, money got deducted from my credit card, but since 22April 2010 I have not received my money back as transaction has been failed, the details are as under.


Rechargeitnow Login : [protected]@hotmail.com



SNo Date
(yyyy-mm-dd)
(hh:mm:ss) Trans Id Service
Provider Subscriber id /Mobile
Recharged Payment
Gateway MRP
(INR) Status Recharge
/Refund
Request
1 [protected]
23:28:17 587741 DOCOMO [protected] CITIBANK 333 Failed -
2 [protected]
12:50:20 572121 DOCOMO [protected] CITIBANK 333 Failed -
3 [protected]
12:19:58 571558 DOCOMO [protected] CITIBANK 333 Failed -
4 [protected]
12:17:50 571503 DOCOMO [protected] CITIBANK 333 Failed -



Due to network failure I have not received 5th Transaction details.

Please do the needful and oblige.

Thanks
Mudassir
[protected] / [protected] / [protected]

I had recharged my idea prepaid mobile no.[protected] through rechargeitnow.com on 31/12/09 for Rs.50/-. When I made the recharge first time with my BOI Net Banking Account, it told that "payment was not successful", but the amount got debited from my account. So, tried to recharge it again with Rs.50/- and my account got recharged, but again Rs.50/- got debited in my account. The first transaction's Cyber Rec. No. is StUBP-1066980/Idea Recharge (Unsuccessful Recharge) & the second one is StUBP-1066983/Idea Recharge (Successful one, which was showing in my account with rechargeitnow.com). When I enquired about the same with my Bank, they informed me to contact rechargeitnow.com for the same. So, please let me know what is to be done in this matter to take refund of Rs.50/-. I have already complained the same with idea also and the feedback is awaited. The worst thing happened to me is that, after sending mails to rechargeitnow.com regarding this matter, they blocked my account with them and now I am unable to login into the account.

ABHINESH KUMAR.P.

I tried recharge with www.rechargeitnow.com

but the mobile had not recharged.

Particulars are
[protected][protected][protected]
mobile no. [protected]

order id 7942817

transaction id [protected]

Amount Rs. 234/-

payment by Netbanking

Date 28.04.2010
[protected][protected][protected]

There is debit of Rs 234 in my bank a/c but mobile a/c is not recharged.

I tried to book complaint ticket on the same web site but it errors 'HTTP 404 NOT FOUND'

I tried to report to '[protected]@rechargeitnow.com' however the mail is bounced back for reason 'mailbox <[protected]@rechargeitnow.com> is overquota on this domain (#5.2.2) (state 14).'

Please help for needful

<m.sanjay>

[protected][protected][protected]