Rediff.com India Complaints & Reviews

Dear sir,


This is a complaint on rediff shopping team . They are making people fools. No proper response from the vendor . Even when we tried to call him up nobody is suppose to lift the phone. Even his mail id is also defective as their products..


I have got this message since 20 days passed i made a payment till now my problem was not solved.
Even i didnt get my money back nor i didnt get my original product which i had applied.

The total conversation has been mentioned below pls go thru..

This is the mail i got from rediffcustomer support team...
Dear Nikhilesh,

Greetings from Rediff.com,

We are sorry to note that the item that you have purchased through the order no.5022987 is found defective. This is a very rare and unfortunate case and we apologize for the same.



We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet.



Items are to be returned with all accessories and original packaging.
Careful attention is to be given with the packing of the product to avoid damage during transit.
Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement.



The sellers address is as follows:


Mr.Mayank Gulati
(Rediff Order no: Mandatory)
Mayank Electronics,
4-4-312, Giriraj Lane,
Kothi,
Hyderabad -500095
Tel :[protected]
Email : strings.[protected]@gmail.com or [protected]@yahoo.com



Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information and the courier charges borne. You may enclose the invoice for the courier charges that will be incurred by you to return the shipment. The same shall be reimbursed in the form of an online Gift Certificate, which can be utilized for future shopping with Rediff.


Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Sheetal Shinde,
Customer Service,
Rediff Shopping

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Nikilesh ([protected]@rediffmail.com)
Date: Tuesday, December 09, 2008 10:56 AM
To: [protected]@rediff.co.in ([protected]@rediff.co.in)
Subject: General Query

[protected] START OF MESSAGE[protected]

Name: Nikilesh
Phone Number: [protected]
message : I had applied for a Strings 1500 Watts Home Theatre System - Extra Bass Technology, , , , but i a cheap and worst computer speaker instead of real order which i made...u people make me fool..its already 20 days passed ..When i supposed to call u through the numbers which u have mentioned they are not lifting.Vendor name: Mayank Electronics

Contact Person: Shah, Shah

Phone Number: 32443594, [protected] ..

I want you to take necessary action on this and provide me what i had applied.

Name : L Nikilesh

Mobile : [protected]

Pls call me up

regards

Nikilesh L

Original Complaint registration: <AUTO> 'Rediff=[protected]' Online Purchase - Order Number 5099878
Subsequent Complaint registration: <AUTO> 'Rediff=[protected]' Shopping: FEEDBACK
Rediff Shopping Order No: 5099878
Date:[protected]
Rediff Shopping Order Status: Approved
Product: i-mate SPL GSM Windows Phone With Manufacturer Warranty
Quantity: 1
Rediff Shopping Delivery Status: Delivered 31-DEC-2008
Courier Consignment Number:[protected]
Courier Name: GATI

When tracking the docket number in GATI SITE getting the message as "The Docket No "[protected]" you have entered is either invalid Or The Docket number you have queried might be older than 120 days.We retain 120 days tracking information on the Web Further queries / information please contact your nearest GATI Customer Service Cell or call us at our Call Free number:[protected]
Thanks for using Online Tracking

Hello,

With reference to the details mentioned above, I would state that:
1. The product has not been delivered so far.
2. My credit card has already been charged for the amount.
3. The Courier Service (GATI) Airway Bill #[protected] provided in your Tracking site does nor exist.
4. rediff has not given me any number of the dealer so that I can call him.

Can anyone please guide me as to how can we file a petition against rediff and 1st wholesalers who are cheating people like anything. Please feel free to call me on [protected].

Thanks,
Anuj

I am receiving sms from the number[protected] which is related to rediff bol... in that you won zRs. 1.00 crore. Go and check your postal address. Income tax- Rs.20, 000. Hurry ...( Pls reply so that I can send u more Sms from Rediffbo)... Please let me know the detail of this...

hello sir,
i am hitesh tolani from bhopal
my complant is my rediffbol messenger' rooms are not open in 10 days, i am installing in new version in rediffbol 8.0 just 15 days ago, after 5 days my messenger startes but rooms are not started
what can i do sir?

Original Complaint registration: <AUTO> 'Rediff=[protected]' Shopping: MISCELLANEOUS-
Subsequent Complaint registration: <AUTO> 'Rediff=[protected]' Shopping: DISPATCH-
Rediff Shopping Order No: 5085759
Date:[protected]
Rediff Shopping Order Status: Approved
Product: i-mate SPL GSM Windows Phone With Manufacturer Warranty
Quantity: 1
Rediff Shopping Delivery Status: Delivered 23-DEC-2008
Courier Consignment Number:[protected]
Courier Name: Elbee

Hello,

With reference to the details mentioned above, I would state that:
1. The product has not been delivered so far.
2. My credit card has already been charged for the amount.
3. It has been over a week since the order was originally placed, when the time for shipment is 2 days as per the site.
4. The Courier Service (Elbee) Airway Bill #[protected] provided in your Tracking site does nor exist.
5. The Phone Number ([protected]) of the Contact Person (KAPIL AGARWAL) of the Vendor (1st WHOLESALERS) does not work.

I have already filed two complaints with no action taken or response provided so far. Please let me know how can one pursue the legal course of action in this regard.

Thank you,
S Abraham

Sir, Madam
Please tell me the solution for this problem i could not get the chatroom list its just block on fetching chatroom pls pls i am having this problem frm 10 days

I have ordered a “TITAN Ladies Watch - Karishma-2211YM01” on dated 14th Nov 2008. I paid the money Rs. 1830 online from my ICICI A/C to Rediif shopping.

Then after my request they (Gautam shah- customer representative, please see attached mail) at Rediff shopping, approved this item and told me they have couriered it to me.

This item was dispatched via BLAZE FLASH Couriers with the airway, but it did not reach me. When I contact them they say they have sent back the consignment to the office where it came from. I asked them which office, they did not say anything.

As you can see that the consignment is moving to places but did not reach me. You can also see that there is no mention of my name & address.

I think this is a fraud case and I want this not to happen to anyone else.

I bought a portable sewing machine online as a gift to my mother from Rediff online shopping on 10 October - Order number-4933225. On 15th October i received a hand sewing machine, which was nothing more than a 'STAPLER with a thread.' I tried calling Ojjas Enterprises who were the sellers for the product, but it is busy 24/7. I then posted a complaint on Rediff, Vineesh Jain responded, asking me to courier the product. Which i did and sent an email to rediff confirming the same. But till now I haven't got any response whatsoever. I am thoroughly disgusted with the customer service. Inspite of 5 chasers, there was no response at all. I want everyone to be aware of the service of Rediff Online Shopping cheating tatics.

i purchased below product from Rediff Shopping on 11/11/2008 and recd it on 17/11/2008 and paid Rs978 in cash
but when i opened the Parcel... found both product defective.

Product # 1 - Formal watch - with free Sunglasses
AWB # [protected]

Product # 2 - Educational Laptop with Free Electronic Musical Synthesizer worth Rs. 399 /- And Electronic Locomotive Complete Train set worth Rs 249/-
AWB# [protected]

but found both product are defective and i returned them back on 22nd November
but till today i have not recd refund money

[protected][protected][protected][protected]
below is the Mail exchanged between Customer support of Rediff Shopping and myself
[protected][protected][protected][protected]
From: "Support" <[protected]@rediff.co.in> ▼ 4 Dec 08 07:15 PM Previous Mail | Next Mail

To: "BRIJESH" <[protected]@rediffmail.com>
Subject: RE:'Rediff=[protected]' General Query ▼


Dear Brijesh,

Greetings from Rediff.com

We apologize for the delay in reply.

With reference to your mail, we would like to inform you that we have already refunded your order no : 5001586 on 28/11/08. The refund in the form of a pay order in favour of BRIJESH SHARMA will be delivered to you within next 15 working days via TNT or Blue Dart couriers.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm regards,
Ashok Varma.
Customer Service
Rediff.Com

P.S: Please do not change the subject line for future correspondence .

-----Original Message-----
From: Brijesh Sharma ([protected]@rediffmail.com)
Date: Friday, November 28, 2008 08:46 PM
To: [protected]@rediff.co.in ([protected]@rediff.co.in)
Subject: Re :RE: General Query

i m waiting for this... pls expediate and kindly advice me... What is the mode of delivery of payorder

kinldy provide me the contact details of courier company and tell them to contact me on my Cell - [protected] or office[protected]

i expect this will be taken care of by you...

Regards,
Brijesh

On Fri, 28 Nov 2008 19:15:43 +0530 "Support" wrote




Dear Brijesh,


Greetings from Rediff.com

We apologize for the delay in reply.


We would like to inform you that we have received the item for your order: 5001586 in our office hence we are arranging to refund the amount charged to you for the same.

The refund in the form of a payorder in favour of BRIJESH SHARMA will be delivered to you within next 15 working days.


Assure you of prompt and courteous response on all your visits to Rediff.com

Warm regards,
Ashok Varma.
Customer Service
Rediff.Com


P.S: Please do not change the subject line for future correspondence .

-----Original Message-----From: Brijesh Sharma ([protected]@rediffmail.com)Date: Monday, November 24, 2008 08:56 PMTo: [protected]@rediff.co.in ([protected]@rediff.co.in)Subject: Re :RE: General Query





as requested below pls see the AWB No. Formal Watch [protected]Product # 1 - Formal watch - with free SunglassesEducational Laptop [protected]Product # 2 - Educational Laptop with Free Electronic Musical Synthesizer worth Rs. 399 /- And Electronic Locomotive Complete Train set worth Rs 249/- Waiting for Pick Up... pls call me Brijesh&from=&phone=&message=[protected] END OF MESSAGE[protected]





Thanks & Regards

Brijesh Sharma


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I have written more than 5-6 mails to rediff, and no solution and for the last three mails, no reply.


My No.: [protected]


Below is the mail..

CAN U TELL ME WHATS GOING ON... Y FOR HELL SAKE U R GIVING THIS EXPERIENCE TO YOUR CUSTOMERS...


On Thu, 04 Dec 2008 mohit pandey wrote :
>
>Veenesh Jani
>
>I'm not a fool that I will keep writing mails and REDIFF WILL IGNORE IT.
>
>IF I don't get a reply by tomorrow, I'll make sure that I do necessary legal activity through consumer forum.
>
>Mohit
>[protected]
>
>
>On Thu, 20 Nov 2008 mohit pandey wrote :
> >
> >Will I ever receive a reply to my concern.. I'll get legal on this now, and drag it to consumer court...
> >
> >Mohit
> >[protected]
> >
> >On Mon, 10 Nov 2008 Support wrote :
> > >Dear Mohit,
> > >
> > >Greetings from Rediff.com
> > >
> > >We have read the contents of your mail and sincerely apologize for the inconvenience caused.
> > >
> > >However, we request you to kindly revert back to us with the exact date of delivery of the product so that we would be able to assist you in a better way.
> > >
> > >Assure you of prompt and courteous response on all your visits to
> > >Rediff
> > >.com
> > >
> > >Warm Regards,
> > >Veenesh Jani
> > >Customer Support
> > >Rediff.com
> > >
> > >P.S: Please do not change the subject line for future correspondence
> > >.
> > >
> > >-----Original Message-----
> > > From: mohit pandey (
> > >[protected]@rediffmail.com
> > >)
> > >Date: Monday, November 10, 2008 10:55 AM
> > >To: Support (
> > >[protected]@rediff.co.in
> > >)
> > >Subject: Re: RE: Shopping: POST-DELIVERY-COMPLAINT
> > >
> > >Will I ever receive a reply to my concern... Or a customer is supposed to die with his concern...
> > >Mohit
> > >+[protected]
> > >On Mon, 03 Nov 2008 Support wrote :
> > >>Dear Mohit,
> > >>
> > >>Greetings from Rediff.com
> > >>
> > >>Kindly note that we are investigating your order status with the concerned department. As soon as we receive feedback from them we will revert back to you.
> > >>
> > >>We assure you courteous, prompt service on all your visits to
> > >>www.rediff.com
> > >>.
> > >>
> > >>Warm Regards,
> > >>Veenesh Jani
> > >>Customer Support
> > >>Rediff.com
> > >>
> > >>P.S: Please do not change the subject line for future correspondence
> > >>.
> > >>
> > >>-----Original Message-----
> > >> From: Mohit Pandey (
> > >>[protected]@rediffmail.com
> > >>)
> > >>Date: Thursday, October 30, 2008 04:33 PM
> > >>To:
> > >>[protected]@rediff.co.in
> > >>(
> > >>[protected]@rediff.co.in
> > >>)
> > >>Subject: Shopping: POST-DELIVERY-COMPLAINT
> > >>
> > >>[protected] START OF MESSAGE[protected]
> > >>
> > >>Name: Mohit Pandey
> > >>Phone Number: [protected]
> > >>message : I ordered
> > >>
> > >>25 pcs. Hobby Tool Kit for Home - 3 Fold Toolkit
> > >>
> > >>
> > >>
> > >>What I have received is a different kit all together, Screw Driver Set
> > >>
> > >>
> > >>
> > >>I dont accept this and you can view my track..

Dear Sir,

The item (Ben 10 Ben's Omnitrix F/X Watch With Light & Sound) ordered by me was delivered today at 5:45pm. But it is most annoying to note that the item in the packet has been replaced with Ben 10 - Ben's Omnitrix Alien Disk Shooter. This is done intentionally as the original packing was found tampered. This kind of act is fraudulent and one would never expect this from a reputed company like yours.

I would request you to send me the product I have ordered immediately and impede me from making extreme measures. My advocate refrain me from returning the item delivered to me, unless I am supplied with the item I have originally ordered.

Hope you will resolve the issue immediately. I am attaching the photos of the product received, as in condition.

Regards,

Vrijmohan T.

I purchased 1GB Shuffle Mp3 player With USB Charger via order 4912751 approved on Thu, Oct 2, 2008 at 9:50 AM. I received the approval via email from [protected]@shoppingmails.rediff.com

It has not even been 30 days and the instrument is now not working properly. When plugged via USB to the computer, the system doesn't recognize this USB Device. The volume has also gone down drastically and the ear piece seems to be of the worst quality.

I did speak with Mr. Shah @ [protected] few days ago and was told to courier the player at your office in Hyderabad. I did contact with couple of courier services, none of them are willing to courier the item as it carries a risk factor.

Since then, I have been trying to call on the same number [protected] and did not get any response.

Even i had send lot of mails to rediff but dsn't get any kind of reply from their side.

Thanking you
Naveen

unable to sign in rediff bol and error in display of it.

I ordered one MP3 PLAYER THROUGHT REDIFF MAIL. THEY DIFFERENT A LOWER QUALITY OF MP3 PLAYER INSTEAD WHAT I ORDER. NOW I AM TRYING TO CONTACT THE MAYANK ELECTRONICS (MR.MAYANK[protected], [protected]) THEY JUST KEEP ON SAYING THAT THEY WILL EXCHANGE IT BUT TWO WEEKS HAVE PASSED AND NOTHING HAS BEEN DONE. NOW HE HAS STOPPED PICKING MY CALLS ALSO. PLEASE DO THE NEEDFUL FOR ME I HAS PAID RS.1174/- AND SO MUCH AMOUNT HAS BEEN WAISTED ON STD CALLS TOO. IT HAS BEEN A DREADFUL EXPERIENCE FOR ME. MY ORDER NO. WAS 4972532

Hi Sir/Madam,

I'm using rediff bol 8 messanger from last 1 year and am getting some issues from last 15 days.

basically, when I'm trying to enter into the available chat rooms.. it was just displaying "Fetchig chat rooms list..." message. But, it was unable to display chat rooms forever...

Please solve this problem ASAP...

Thanks and Regards,
Purushottam

Dear Sir,

I had ordered an Strings MP3 Player(with Arm Clip) FM Tunner with 1 month warranty from Rediff shopping on 27th October 2008 against order no.4972532. After one week I got a different product from Mayank Electronics, 4-4-312, Giriraz Lane Kothi Hyderabad-500095 Andhra Pradesh. Ph.32443594 and Mob no.[protected] (Mr.Mayak). I kept on calling them and now 3 weeks are passed and they are doing nothing about it.

Kindly do the needful. I do not intend to take any type of product from them and wish to get back my cash.

It is an advise to everyone that do not buy things from Rediff shopping especially Mayank Electronics, Hyderabad. It is really frustrating and disgusting.

Regards
Helen
011-[protected]

recently i bought clothes worth rupeees 1350 from rediff shopping...to my dismay the clothes delivered to me were not the one s i had selected on the net and were of very poor quality.stay away from rediff shopping, the brands on display are not originals but cheap imitations which one can instead pick up from the roadside.Disgusting to say the least i thought rediff was a reliable company dont be fooled by their cheap prices!!!

Dear Sir,
I ordered (Order# 4981781) Rediff Shopping online a 22CRT GOLD FORMING ADJUSTABLE KADA (PAIR) of Rs 299 on 3rd November 2008. Also Paid Shipping and handling charges Rs.75. I paid the amount thru credit card. I received a mail from rediff abt the dispatch, but till date there is no delivery.

The vendor's ( Mamta Arora) mobile number is fake. And the consignment no ([protected] ) of Aramex provided by rediff is also fake. I sent 3 mails to rediff customer care, but there is no response. Then i called on phone to the customer care, still no response.

Pls look into the details. I will be grateful to you.

Regards

Niranjan Kumar panda
[protected]

I purchased a 2 GB MP4 Player 1.5 LCD Screen LCD new Metal 3rd Generation from Rediffmail E-shopping in Order No: 4983097 Date:[protected] from my credit card.

I got the delivery by courier. When i open Envelope That perticular product is defective, I found that the charger is damage also ipod that shown in the image, its totally differs from image. I made a complaint on the Rediff customer support staff also mail to rediff web thrice. I also tried to contact the supplier. Mr. Jaspreet Sahani but no one answered. Stay away from Rediff Shopping!

Dear Sir,

I had purchased a product from rediff shopping. After some days the product was delivered but was not what I had ordered and also damaged.
I lodged many complaints with rediff, they had a guaranty o[censored]p to 10 days. I had started complaining from the day I got the product, but in vain. I had also called up customer care ([protected]) but no use.
Please let me know what course of action to take.
Thank you so much for your concern and help.

I have mentioned below some of the complaints ([protected]@rediff.co.in) and conversation that I had with rediff.

[protected][protected][protected][protected][protected][protected]-
The product that I have received is having the following defects.
Take Immediate action to fix the issues !!!.

1. The product received is not what I had odered !!!
Product delivered: http://shopping.rediff.com/shop/productdisplay.jsp?prrfnbr=10309305&source=b...⇄
Product odered: http://shopping.rediff.com/shop/productdisplay.jsp?prrfnbr=10287286&source=b...⇄

2. The earphones are missing, not delivered???.
3. The USB connector is broken.
4. The LCD is scratched.

I am shocked and very disappointed with the amazingly poor level of quality in this product It is obvious that rediff was poor at best and at worst it questions the outcome of a professional product.
[protected][protected][protected][protected][protected][protected]
[protected][protected][protected][protected][protected][protected]
I did NOT find any thermocol or bubble wrapping. There was just a paper box closed with a sellotape. Inside the box I found the product, but with lots of problems as mentioned before.
I did not find any packaging that could be termed as sealed.
Although, before paying for the product I had checked the external packet given to me by the Korier person. That was sealed.
I had also lodged another complaint for this:
<AUTO> 'Rediff=[protected]' Shopping: POST-DELIVERY-COMPLAINT
Kindly, arrange to replace the product immediately.

--- On Sat, 8/11/08, Support <[protected]@rediff.co.in> wrote:
From: Support <[protected]@rediff.co.in>
Subject: RE:'Rediff=[protected]' General Query
To: "[protected]@yahoo.com" <[protected]@yahoo.com>
Date: Saturday, 8 November, 2008, 6:45 PM

Dear Subhasish,
Greetings from Rediff.com

We have read the contents of your mail and sincerely apologize for the
inconvenience caused.

However, we request you to kindly let us the know the condition of the
packaging which was received by you. Whether thermocol and bubble wrapping was
used for packing the product also inform whether the same was in intact sealed
condition so that we can assist you in
better way.

Assure you of prompt and courteous response on all your visits to Rediff.com

Warm Regards,
Wasim Shaikh,
Customer Service.
www.rediff.com
P.S: Please do not change the subject line for future correspondence
[protected][protected][protected][protected][protected][protected]