Rediff Shopping — Worst Customer Care Service for delayed order | |||
Placed my order on 24th May from Rediff Shopping & it promised to deliver in 4 to 7 working days. But they failed. Repeated calls to customer care were useless. They dont have any update & mute my calls when I ask for specific reason for delay. I called the seller & he assured a date but he too failed to deliver. After repeated calls I asked to transfer to senior executive Mr Jaffer, he too after hearing my complaint, later muted my call as I asked for the proper reason for delay. Rediff doesn't know why there's a delay & it doesn't care. They are simply mumbling the usual customer care lingo. "we're sorry for the delay", "you'll receive it soon". Order No : 11637470 Should make them accountable for their bad behavior & snail-placed service. Either proper action has to be taken on the seller for delaying & compensate the customer. I would appeal to all, do not shop from Rediff as it was torturous to me. Was this information helpful? | |||
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customer support has been notified about the posted complaint. | |||
 6 Comments | |||
Comments
Lets see how earliest.
Dear mrvain32,
The product is in transit and can be traced on the courier site, PFB the details:
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com/
Shipments are usually delivered within 3-4 working days, in case if any further assistance required you may revert to the mail sent via Rediff Ticket No[protected]
Regards
Rediff Shopping
Online Customer Service Team
[protected]
The product is in transit and can be traced on the courier site, PFB the details:
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com/
Shipments are usually delivered within 3-4 working days, in case if any further assistance required you may revert to the mail sent via Rediff Ticket No[protected]
Regards
Rediff Shopping
Online Customer Service Team
[protected]
1. Called up Customer care : no help
2. Called seller : no help
3. Spoke to senior executive : no progress
4. After 10 calls or so, filed a complain here
5. Recieves response in the same day : Progress initiated
6. Gets tracking info : Progress midway
7. Recieves the product : but the other model. not the one I placed the order.
8. Query solved. but the best way is:
DONT SHOP FROM REDIFF
2. Called seller : no help
3. Spoke to senior executive : no progress
4. After 10 calls or so, filed a complain here
5. Recieves response in the same day : Progress initiated
6. Gets tracking info : Progress midway
7. Recieves the product : but the other model. not the one I placed the order.
8. Query solved. but the best way is:
DONT SHOP FROM REDIFF
Dear mrvain32,
Greetings from Rediff.com.
Your order has been delivered on 6th June 2015. PFB the courier details.
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com
Regards
Rediff Shopping
Online Customer Service Team
[protected]
Greetings from Rediff.com.
Your order has been delivered on 6th June 2015. PFB the courier details.
Logistics Name. :Aramex
Airway Bill :[protected]
Tracking on :https://www.aramex.com
Regards
Rediff Shopping
Online Customer Service Team
[protected]
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+91 22 6182 0000
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1st Floor, Mahalaxmi Engineering Estate, L. J. 1st Cross Road, Mahim (W), Mumbai, Maharashtra, India - 400016
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Greetings from Rediff.com.
Dispatch status is being checked with the concerned team and the update would be provided at the earliest.
Regards
Rediff Shopping
Online Customer Service Team
[protected]