Rediff.com India Complaints & Reviews

Product booked under order no11470508 dtd 18.04.2015 is not delivered till date and customercare is only assuring to look into the matter from last 7 days. I have called several times and the customer care official says wait for 24 hours, wait for 48 hours etc but the problem is not solved and the product is not delivered neither the refund process is initiated as requested by me. I have already informed rediff.com that GATI Logistics has already reported the consignment to be lost and still there is delay in refunding the amount.The customercare still delays without genuine reason and has not updated the staus of my complaint by mail/sms as assured by them.The shopping site is trying to play fraud with the money.

[protected]@rediffmail.com. Dear sir i have forget my password and answer to security question also but not open my mail id, please help me and please contact my mobile no.[protected], mail id. vishal.[protected]@gmail.com fb id. [protected]@rediffmail.com

Dear Rediff team, Please forward this to your high authority else i will lodge a complain in the consumer courtMy order number is 11512623 I was about to cancel the order due to some issues.The courier guy said you can also cancel the order by declining the order.the very next day he gave the order and has also taken the payment from my landlord forcibly.now, my landlord is asking for the payment from me. I am not interested in taking this order. Please contact me on urgent basis and cancel also process the refund as soon as possible.Alternate Mobile numbers- [protected] // [protected]-- Thanks & Regards, Avinash TharwaniMob. No.[protected]

I had ordered a Car Towing rope on 21/04/2015 and still havent got it.The delivery status still shows "ready to dispatch".I have sent several mails to Rediff regarding this and havent got any reply so far.I have called their customer service team several times and everybody is giving run around that i will get this product within two days.I have never experienced such pathetic service in my life before.Nobody from rediff seems to help me out Vivek Kashyap Order id[protected]

Resp sir/mam Please help me to recover my password of account named [protected]@rediffmail.com .Someone have changed my secutity question, username, alternate email id and mobile number also . If possible help me to recover my username, alternate email id and mobile number also by mailing me at [protected]@gmail.com, or call me on [protected] with warm regards Tejas Katariya

I have ordered gold foil envelopes on rediff shopping with order no. 10980313 on 31st Dec 2014 and got delivery of product on 2 January 2015. On opening the product, I found that the product is defective with reversed printing. I complained for the change of product and then the series of mail continued for the change.In last I asked for refund. Till now neither the refund is credited to my account nor product has been taken back. On contacting rediff, they provided RRN ( Retrieval Reference Number ) no. : 85215224365452610906208, that they have credited and check with your bank. On checking with bank, bank provided proof of payment reversal which is attached. Kindly look into the matter and helm me to get back my refund.

Dear sir. i have order one set of laptop hinges on 1 st april 2015 and also payment is made on the same day by credit card. But sir still now my order is not delivered.whenever i called to rediff customer care executive, they told me that the order will be deliver within the 2-3 working days and need not to worry. but sir still now order is not delivered. So sir what can i do. my order details is ORDER NO[protected] . Manoj kumar talukdar.

Vide Order No. 11467103, I ordered the item mentioned above. I paid the total value of the product alongwith the shipping charges on 17/04/2015. After 2 days status was showing on rediff as "vendor ready for dispatch". The status of the same has not changed since then. I waited for 15 days and then I started calling the vendor. However, it may be noted that the rediff vendor is very irresponsible and never attends to calls. The phone kept on ringing infinitely. After 6 days of follow-op and continuous calling to the vendor. The vendor responded to my call once and stated that he has dispatched the item on 17/04/2015 through blue dart. He said that you call after sometime and the AWB No. will be provided. I kept calling him for 2 days and then he responded and gave me blue dart AWB No. But to my surprise he gave me the wrong No. When I called him back he stated that the number is correct and confirmed once again. I called up the blue dart and intimated them. Bluedart also stated that the AWB No. doesn't exist. I sent mails to rediff . However, they respond to my mails after 2 days. Also they didn't tell me anything concrete. So this is the story of my first and last and worst encounter with Rediff. Please help me if you can.

Actually I am Kali Prasanna Mohanty and my user id is [protected]@rediffmail.com But since 2 weeks I am unable to login my account and I think somebody has done this to put me in trouble. this is my most important ID which has been given to my important persons. Anyway if you can supply me another pssword then I will be obliged. Kaliprasanna Mohanty User-Id - [protected]@rediffmail.com Mobile No.- [protected]

Sir I have forgotten my rediffmail password of ramzan.[protected]@rediffmail.com and I tried to reset my password, unfortunately I don't remember my alternate id, i forgotten answer of my security question. So please reset my password and send it to my alternate email id ramzan.[protected]@gmail.com thanx Ramzan Khan

Hi, I am Harshal I am using Rediffmail account since long back atleast from 2008. But from last few days i am not able to login to my account as somebody has changed my password and security questions. I have tried to changed the password but it is not working. Please help me to retrive/regain my account as this is having very important mails. Email ID - [protected]@rediffmail.com Alternate Email [protected]@gmail.com

I have placed two orders with Rediff shopping on 01.05.2015 at 10:07 AM via Yes Bank Net Banking(Net Banking Details-NET TXN: BILLDESK BYBK[protected] REDIFF) and amount paid was Rupees491.via Net Banking and the payment was successfull as the amount was debited from my bank account.But I didn't get any confirmation Email or my Order ID or any confirmation SMS regarding my payment and order placed from Rediff shopping Team.

my order number is 11495313 I want to change or replace the order due to bad quality of helmet and leakage of pipe. Kindly replace the order i having 2 more orders from your compney which is in pipe line, before reciving that orders i want to replace that order, Shiv kaul

I have booked the Order No. 11460770 on 16.04.2015. At the time of Booking, it had been mentioned that the Books - 13 in all - will be delivered within 5 to 8 Business Days. Till today, i.e. 29.04.2015, the Delivery Status is showing "Awaiting Dispatch". Kindly look into the matter seriously and let the Order get dispatched before 2nd of May. It is to be mentioned that I have already paid the whole money, including the postage charges, in advance. Hope you will do the needful. ASHUTOSH

Sir, I have ordered a WATERSPRAY-Multifunction Spray Gun with 20m Water Hose Bike Wash Garden Hose Car Wash on 11-04-15 as per order no.11440859.The value, which you demanded, of the product has already been paid by net banking on the same date.Your representative has delivered the product on 29-04-15.But the delivered product is not match with my order.The Hose's length is only 10mts (your advt.is 20m) and I have no use to this product.Hence I request to make immediate arrangements for taken back the product and refund the amount, which I have already paid for it. with regards, P N Satheesh 29-04-15

Had order three black Lenovo Ideaphone P780 Flip Cover (Black). Complaint: 1. Got two black cover and one white colour. 2. One of the black colour cover is very loose and does not fit at all to the phone. 3. The white colour cover is slightly short in length then the phone. Please assist especially for replacement of black cover which does not fit at all in the phone.

Till 17th april 2015 company is lying to me and giving no solution to me.below are the mail which I've sent to the company on 23rd april: I have sent below mail to the company but still they are lying to me and made a huge fraud with curier service to me. From: "GAHAN"<gahan.[protected]@rediffmail.com> Sent: Thu, 23 Apr 2015 20:45:23 To: "Shopping Support "<[protected]@rediff.co.in> Cc: "gahansaraiya "<[protected]@gmail.com> Subject: deadline for order number 11393933 resolution Order ID: 11393933 (M) : [protected] I discussed with your concern department and customer care[protected] number regarding incorrect order pick up by JV Express on April 17th 2015. I am in touch with your company since April 17, 2015 because of careless service by delivery boy of JV Express. Your courier service picked up Jaspo pro 10 skating shoes which I have order for my little brother from snapdeal for his tournament.Now I am claiming to your company that refund me for the below item from your side: 1.)Defected power-bank(₹487) 2.)You have picked up incorrect item(₹1316-Jaspo pro skates) 3.)Refund for call charge since April 17, 2014(approx. ₹150) 4.)Refund for mental depression of child(my brother) 5.)Refund the tournament participant fee(₹300) 6.)Refund for the mental harassment done to me(Mid-term exam is going in my college and I have to spoiled my time on this concern because of your irresponsibility and carelessness of courier service) It is my last request to you to give me the refund of amount ₹5000 for all the above six concern otherwise I have to go on to the cyber crime department with above reasons and below proof: 1.)The vendor from which I bought the power bank, his both number([protected] and [protected]) are temporarily unavailable since April 6, 2015. 2.) The courier service JV Express which came for pick up their number[protected] is not received by them and the number given by him for the Ahmedabad head office number is wrong number. 3.)Your company is delaying by 2-3 days since the date April 17, 2015. 4.)I have send mail to your company 3 times and got auto response from the mail but when I call to your company for the updates they told me that no mail is arrived to them. 5.)Also as per talk with your customer care executive you are unable to investigate matter yet and you haven't confirmed with seller or courier service yet. I hope you will proceed for the request of refund as quick as possible because I will wait for 3 days(until April 26, 2015) and then I have to go to cyber crime department with all the proofs I have against you and claim for fraud case with more larger amount than this.

Hello, I'm having issue with 2 items. 1. Ticket Number at rediff delight center : [Ticket#[protected]] - Delivery Issue Order date : 1 April 15 Toady's date: 25 April 15 It is showing, item ready to dispatch since 15 days. No reply from support center. Item is : Ice Gola Maker, Snow Gola and Slush Maker Ticket Number at rediff delight center : [Ticket#[protected]] - Item not as per description Support center advised to contact vendor with this message: Further we request you to revert back to us on the same mail if you don';t receive any reply from them in next 72 hrs. Its been 7 days for reverting back to support center. No reply. Thanks.

Order Details: Order No.: 11390773 Order Date: April 01, 2015. Item: Vox Rechargeable Pedestal Inverter Fan With LED Light &amp; 3800mAh Power Bank Rediff Customer Support No:[protected] I have been following up the Rediff support on mail and phone for past 15 days but there is no discrete response. They are neither refunding the amount. Every time they would say "Sir we have forwarded your request to logistics department and we will get back to you in 24/48/6 hrs." And then there will not be any call back. Next time you call, they will say exactly the same. But neither you will get any call back not they will respond through mail. There is not escalation hierarchy, they will not give you any alter number or email of any senior person so you can express your concerns. IF YOU ARE READING THIS, AND YOU CARE FOR YOUR MONEY THEN NEVER EVER ORDER ANY THING FROM REDIFF OR ADVISE YOUR FRIEND OF FAMILY DO THAT. Thanks, Manish. [protected] [protected]@gmail.com

I ordered a lather jacket which was found defective and then it was sent back to the seller according to their advice but the seller's address was not found and it returned back to me. After informing the situation to rediff they refunded the postal charge but told me that the product will reach me within 3/4 working days. And that mail was sent to me almost every week for 3/4 weeks. Till now nothing was received from their side. Giving the details below. Dear Dhiren, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, We would like to share with you that we had forwarded your request with the concerned department. Please be rest assured that the replacement product shall be delivered to you within 3-4 working days. Further we request you to revert us back if the product is not delivered to you inorder to proccede with refund. Assure you courteous and prompt service on all your visits at www.Rediff.Com Warm Regards, Sudesh Customer Service www.rediff.com Dear Customer, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we would like to inform you that we have forwarded your Bank details to the Finance department for the refund of courier charges. Please rest be assured amount shall reflect in your account in next 5 to 7 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Kamlesh K Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence. Rediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:20:53To: [protected]@rediffmail.comRe: Your order number: 11124852 is deliveredDear Dhiren, Greetings from Rediff.com Apologize for the inconvenience caused to you. With reference to your mail, we would like to inform you that we have forwarded your Bank details to the Finance department. Please rest be assured amount shall reflect in your account in next 7 to 10 working days. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Sudesh Customer support, www.rediff.com P.S. Please do not change the subject line for future correspondence."dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 11:36:00To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is delivered1 - Account holder Name- Dr. Dhiren Kumar Basnet 2 - Account Number- [protected] 3 - Bank Name- SBI 4 - IFSC- SBIN0014259 5 - Bank Branch Name- Tezpur University. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Wed, 18 Mar 2015 17:30:22 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com In response to your query we wish to inform you that we have forwarded the courier details to the vendor. Your replacement product will be delivered within the next 7-10 working days and we request you to revert if the replacement is not delivered within the above mentioned time. we would like to request you to mail us the bank details so that we can directly credit the product courier charges in to your account. 1 - Account holder Name- 2 - Account Number- 3 - Bank Name- 4 - IFSC- 5 - Bank Branch Name- Also the refund transaction will reflect in your account in next 7 to 10 working days. If you want the amount to be Refunded by Cheque we request you to update us in whose favour you would like to receive the Cheque.Once the Cheque is processed the same will be delivered with in 15 to 20 working days. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. Assure you courteous, prompt service on all visits to rediff.com. Warm Regards, SudeshCustomer Service, www.rediff.comRediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:52:09To: [protected]@rediffmail.comRe: Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, SudeshCustomer supportwww.rediff.com P.S. Please do not change the subject line for future correspondence"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 18:00:20To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredI sent the packet through speed post to the address given by your office but it is returned to us saying that the compane has already left the place. So now what to do? the shipping cost was Rs. 180/-. I am lodging a complaint in the consumer forum if you do not take a positive step within two days or return my money along with 180/-. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Fri, 27 Feb 2015 16:23:34 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Netranjali Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence "dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 12:41:11 To: "Rediff ShopSupport " <[protected]@rediff.co.in> Re: Your order number: 11124852 is delivered Dear Sir The item was sent today by Speed post (Tracking ID ES[protected]. hope u will do the needful. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Thu, 19 Feb 2015 13:46:39 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]classic cimmaron Leather jacket) is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Gurpreet Singh B, 338 Shop No. 3, Hari Nagar, Clock Tower, Delhi - 110064, Delhi, India [protected]@rediffvendor.com, [protected]@gmail.com, [protected]@gmail.com [protected] Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information which as mentioned below. Courier Name : Tracking number : Amount incurred : Please enclose the invoice for the courier charges that will be incurred by you to return the shipment.The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order or Gift Voucher **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shopping Shopping Support Team <[protected]@rediff.co.in> wrote,[protected] 21:50:22 To: "dhiren kumar basnet" <[protected]@rediffmail.com> Re: Your order number: 11124852 is delivered Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards responding to your email, your query/ complaint will be addressed at the earliest by Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team - Rediff Shopping "dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 21:50:21 To: "[protected]@rediff.co.in" <[protected]@rediff.co.in> Re: Your order number: 11124852 is delivered Thanks. But there is a defect in the product. On the back of the jacket there is some cut below the right shoulder. What to do now? Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff Shopping <[protected]@shoppingmails.rediff.com> Sent: Tue, 10 Feb 2015 05:00:45 To: [protected]@rediffmail.com Subject: Your order number: 11124852 is delivered Track your order | Your Account We have delivered your order! Hi Dhiren, We're here to inform you that your order has been delivered to address mentioned below. It has been confirmed by our courier partner. For any further assistance, visit our Customer Delight Centre. Details of Order# 11124852 ProductsVendor Courier Delivered Date Airway No classic cimmaron Leather jacketGurpreet SinghIndia Post[protected]ED[protected]IN Please feel free to share your shopping experience by login to "Your account" and give us your feedback. Thank you! Team Rediff Shopping Now shop on-the-go from your mobile! Click here to download the FREE Rediff Shopping app P.S. This is an automated email. Kindly do not reply, as you will not receive a response.Rediff ShopSupport<[protected]@rediff.co.in> wrote, [protected]:23:32To: [protected]@rediffmail.comRe: Your order number: 11124852 is delivered Dear Dhiren, Greetings from Rediff.com With reference to your mail, we would request you to kindly forward us the scan POD (Proof Of Delivery) copy of the logistic courier (.jpeg format and keep the file size below 2 MB) through which you have send the product so that we may reimburse the amount which you have incurred. Assure you of prompt and courteous response on all your visits to Rediff.com Warm regards, Netranjali Customer support www.rediff.com P.S. Please do not change the subject line for future correspondence"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 12:41:11To: "Rediff ShopSupport " <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredDear Sir The item was sent today by Speed post (Tracking ID ES[protected]. hope u will do the needful. Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff ShopSupport <[protected]@rediff.co.in> Sent: Thu, 19 Feb 2015 13:46:39 To: [protected]@rediffmail.com Subject: Re: [Ticket#[protected]] Your order number: 11124852 is delivered Dear Dhiren, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]classic cimmaron Leather jacket) is found defective. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 7 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Gurpreet Singh B, 338 Shop No. 3, Hari Nagar, Clock Tower, Delhi - 110064, Delhi, India [protected]@rediffvendor.com, [protected]@gmail.com, [protected]@gmail.com [protected] Once the product has been dispatched from your end, kindly revert to this mail providing complete courier information which as mentioned below. Courier Name : Tracking number : Amount incurred : Please enclose the invoice for the courier charges that will be incurred by you to return the shipment.The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order or Gift Voucher **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shoppingShopping Support Team <[protected]@rediff.co.in> wrote,[protected] 21:50:22To: "dhiren kumar basnet" <[protected]@rediffmail.com>Re: Your order number: 11124852 is deliveredDear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticketnumber in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping"dhiren kumar basnet" <[protected]@rediffmail.com> wrote,[protected] 21:50:21To: "[protected]@rediff.co.in" <[protected]@rediff.co.in>Re: Your order number: 11124852 is deliveredThanks. But there is a defect in the product. On the back of the jacket there is some cut below the right shoulder. What to do now? Dr. Dhiren Kumar Basnet Associate Professor Department of Mathematical Sciences Tezpur University, Napaam Sonitpur-784028 Assam, India Academic Building - 2, Room No. - 38 Ph.No. +[protected]office), Extn. - 5517 Mobile no. +91 [protected], +91 [protected] From: Rediff Shopping <[protected]@shoppingmails.rediff.com> Sent: Tue, 10 Feb 2015 05:00:45 To: [protected]@rediffmail.com Subject: Your order number: 11124852 is delivered Track your order | Your Account We have delivered your order! Hi Dhiren, We're here to inform you that your order has been delivered to address mentioned below. It has been confirmed by our courier partner. For any further assistance, visit our Customer Delight Centre. Details of Order# 11124852 ProductsVendor Courier Delivered Date Airway No classic cimmaron Leather jacketGurpreet SinghIndia Post[protected]ED[protected]IN Please feel free to share your shopping experience by login to "Your account" and give us your feedback. Thank you! Team Rediff Shopping Now shop on-the-go from your mobile! Click here to download the FREE Rediff Shopping app