Rediff.com India Complaints & Reviews

I BOOKED HTC MOBILE ONLINE ON 13 MAY 2015 VIDE ORDER NO. BOOKING NO. 11586564 & I DID PAYMENT ALSO BY CREDIT CARD. TODAY ARONUND 13 : 00 O'CLOCK I GOT DELIVERY FROM YOUR END. BUT WHEN I OPENED A BOX, I SHOCKED TO SEE STONE IN THE BOX INSTEAD OF HTC MOBILE. ITS MAY BE DONE BY YOUR DELIVERY BOY. I TOLD HIM TO WAIT TILL THE BOX OPENED, BUT HE RUN AWAY. KINDLUY LOOK INTO THE MATTER OTHERWISE I WILL COMPELED TO TAKE LEGAL ACTION. IMMEDIATE ATTENTION MUST BE APPRECIATED. WAITING FOR YOUR REPLY ON [protected].

I had purchased the shoes on 6th May assuming it would reach my residence by the 13th May latest. This was for one of the of the Badminton tournaments held on 15th May 2015 and still the rediff agents stilldo not have any idea about my products nor do they agree to refund the amount despite of emailing them and begging on social media. They do not value customers at all and just like to keep us waiting. This the most pathetic customer service I have ever faced.

I ordered an item for the first time from Rediff Shopping but it's not rached to me and also showing delivery status as "Successfully Delivered". I paid the amount via net banking and now they are not refunding my amount. I never suggest Rediff shopping to anyone. Please don't buy any item from Rediff Shopping as there is no guarantee for your money and your order.

I ordered a "Meenaz Sankat Mochan Hanumanji Gold And Rhodium Plated Cz God Pendant Gp110" vide order ID:11542278 dated[protected] for Rs.348/-. However to my shock and disbelief, I received an empty sealed packet delivered by "E-COM EXpress" on behalf of Rediff on 09-05-15. When I opened the packet, I saw empty, transparent sealed box with no contents inside. On[protected], I reported this to rediff through their 'customer delight' link with the first hand image of the product received attached herewith as well. It is still hard to believe that a reputed shopping site like 'rediff' can sent an empty sealed packet and later claim to have delivered the product. I have been repeatedly following up with 'rediff' through mail's since 11-05-15, but to my shock and disgust they claim that I have received the item.Now, in the latest mail they have stated they are investigating my complaint. This complaint is being lodged in larger consumer interest, our laws need to be more stringent and less cumbersome so that these shopping who receive advance money from customers like me and fleece them by delivering empty sealed packets and claim to have delivered. Public to note 'REDIFF SHOPPING also is indulging in such pervert practices which amount to not less than cheating in common layman terms.

I buying the sports running shoes 8, my order no. is 11574390. My present address is, 158 Govind khand, Vishwakarama Nagar, Shahadra Delhi -110095 Near Jhilmil Gurudwara. But by mistake address is 158 Shiva Khand. Kindly I request you to My present address sent to the courier packets. Thanking you, Ravinder Thakur [protected]

I placed an order on 27th March for a Mug which got delivered to me on 2nd April. When I opened the box I found that the mug was broken so I immediately called the customer care team and informed them. They told me to send them an email with the image of the product received. They asked me to courier the product back to them as they do not arrange reverse pick up. I did that and shared the courier receipt. I couriered the product on 7th April and also informed them that I want an exchange on or before 14th April as this was a gift for my friend. They denied that they won't be able to process the exchange on the given time and so I had to go for a refund. They then sent me a link where I had to update my bank details which I did it on 16th April. And its 15th May and I have still not received my money back. I've been calling them 100 times, sent them en number of emails and also posted the same on facebook. But they do not even call you back. Whenever I call them they just say that I need to wait for 5-7 working days. It's been a horrible experience. Worst customer service ever received.

HELLO.. I HAD ORDERED A CAR MP3 PLAYER FROM REDIFF SHOPPING ON 21 VIDE ORDER NUMBER 11478961. AFTER TWO DAYS NOTHING WAS UPDATED AND I CONTACTED THE VENDOR FOR UPDATES. SHOCKINGLY HE ASKED FOR THE ORDER DETAILS WHICH SHOULD HAVE BEEN SENT BY REDIFF IMMEDEATELY AFTER PAYMENT CONFIRMATION. BUT WITH IN A COUPLE OF DAYS HE GAVE ONE AWB NUMBER OF ONE DELHIVARY COURIER WHICH WAS UN TRACABLE TILL TODAY. THEN I STARTED TO MAIL AND CALL REDIFF CUSTOMER SUPPORT, A STANDARD ANSWER - WAIT FOR TWO DAYS- I AM GETTING. ONCE ONE CALL CENTRE EXECUTIVE EVEN GAVE ONE WRONG AWB NUMBER ALSO. NOW I AM SEEING THE COMPLAINTS ABOUT THIS SITE...MANY PEOPLE ARE FACING THE SAME ISSUES, WHICH NORMALLY IN OTHER ONLINE SHOPPING DOESNT HAPPEN. KINDLY RESOLVE THIS ISSUE OR CANCELL MY ORDER AND REFUND. REGARDS, SHARASCHANDRA SHASTRY

Dear Sir, I have purchase 2 power banks and one spy camera pen from rediff shop with the order nos.details given below:- 1-16000 mah power bank for a total of Rs 768/- (including various charges)- delivered on[protected] vide order no, #[protected] 2- 10400 mah power bank for a total of Rs 828/- (including various charges)- delivered on[protected] vide order no, 22685776 3- Spy camera for a total of Rs. 620/- (inclusive of various charges) delivered on 13-05-15 vide order no. #[protected] . I am sorry to say that all the above 03 items ordered by me found to be defective and sub standard after receiveing the same. The power banks are not upto the capacity of even 10% of what was claimed to be. Both Power banks are literally junk and don't store small amount of power. Same is the case about HD spy camera pen which is not working. In these circumstances, I request you to arrange the refund of these defective items immediately. Yours sincerely anil bhatnagar 4/59 Indralok Hydel Colony Krishna Nagar Lucknow - 226023 Mob:[protected] E-mail: [protected]@rediffmail.com

I bought a SONY Play Station 2 from Rediff.com. To my surprise when I received the product it was a duplicate product. I immediately raised a complaint for returning the product, but Rediff instead directed me to the seller who told various more lies to me. Thereafter I kept on writing to the Rediff customer support, but they stopped replying. I am not satisfied with the product and want to return the same and get my money back. I was delivered the product on 26th March'15 and I had logged my complaint and request for refund on 30th March, 15. Since then I wrote to them and called their customer support more than 10 times, but they just don't answer or give some false statement. My order number was 11332753

Dear sir, This is in reference to my order no[protected] whcih I have placed on 4th of May 2015. Till now I ahve not received my consignemnt and when I called their customer care, they told that your goods has not been dispatched even and asked me to wait for another 2 days. After 2 days when I called they again said that the goods has not been dispatched and again asked me to wait for 8-10 days. This is really very difficult to call up and ask fro the delivery of my item after I have paid the amount in full in advance. Request you to kindly help. Regards, Hunny Agarwal [protected]

Rediff is a typical case study for online shopping failure in India. There is no concern on the mistakes committed by the vendors. Vendors declare some product on the net and dispatch some thing else. They have shown Magic Bullet and dispatched Skyline product in a very very poor used packing material. Now their customer care is not toll free. That mean when ever your calling you are shelling out of your purse. Interestingly, the call doesn't reach the executive directly instead wastes your time with unnecessary talk. Poor staff, handling the customer care have no other statements except saying wait for 48 hours. Unless we have Ombudsman for this e retail, business it will be difficult to buy online.Few rotten eggs will spoil total basket. It is high time the Govt frame stringent punishments for these online cheats.

Hello Sir I cannot access my rediffmail a/c i have forgotten my password and also the answer of my security question. I tried remembering Hint Answer, I tried but in vain. My security answer is getting rejected. My Email ID is [protected]@rediffmail.com Please help me recover my password. Please help me out.I am using this id since year 2002. Please help me out by sending me my new rediffmail password on my mobile number [protected]. Thanks and regards neelam kapoor

I have purchased a mobile handset from rediffshopping Samsung Galaxy Quatro i8552 vide IMEI no.[protected] dtd.6.12.2014. From day 1 mobile at the time of charging battery was not charged properly and automatically handset bacame switched off. After feeling this problem i tried regularly contact to Rediff Shopping customer care number but there was not respond from your side. Now handset is notready to use properly due to...

Sir, This is for your kind information that the blue tooth speaker which I have received is not the same that was displayed in the advertisement. The colour of the displayed one was black and the delivered one is white in colour, which I would have never bought in my life. More over the piece is not that new but is quite old and the performance is also not up to the expectation. FM is also not catching. I have only checked the piece and packed it as it was. Please consider my complain seriousely and do the needful as soon as possible. Thanks, Ramchandra D. Shahapurkar.

As per Rediff Shopping order # 11484412, I have received different product before 15 days ago. When I have asked to replace the same then they asked me to courier the same product to their destination. When I refused to send back the product & asked to refund my money then they asked to wait & said they will arrange the pick up from me but nobody has not came till today. Please have a look below on the trail e-mail between me & Rediff Shopping - Dear Surender, Greetings from Rediff.com We are sorry to note that the item delivered to you against the Order No: 11484412 is found to be defective. However, do not be disappointed. We are arranging to get the item picked up from your place through JV express couriers who will be there within next 5-6 working days. Please note : - Items are to be returned with all accessories and original packaging. - Mention the Order No. on the Parcel. - Careful attention is to be given with the packing of the product to avoid damage during transit. - Please do not use the product and keep the product packed in original packaging or else we wont be able to entertain your query. Kindly revert us back on the same mail, once the product has been pickup up by the logistic, so that we may proceed further for refund/replacement accordingly. Also kindly forward us the attached scan POD copy (Proof of Delivery) of the logistic courier (.jpeg format and keep the file size below 2 MB), once your pickup is done, which will be given to you when the product will be picked up. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com Warm Regards, Asad Customer Service www.rediff.com Rediff ShopSupport<[protected]@rediff.co.in> wrote,[protected]:08:58 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Surender, Greetings from Rediff.com We are sorry to note that the item delivered to you against the Order No: 11484412 is found to be defective. However, do not be disappointed. We are arranging to get the item picked up from your place through JV express couriers who will be there within next 5-6 working days. Please note : - Items are to be returned with all accessories and original packaging. - Mention the Order No. on the Parcel. - Careful attention is to be given with the packing of the product to avoid damage during transit. - Please do not use the product and keep the product packed in original packaging or else we wont be able to entertain your query. Kindly revert us back on the same mail, once the product has been pickup up by the logistic, so that we may proceed further for refund/replacement accordingly. Also kindly forward us the attached scan POD copy (Proof of Delivery) of the logistic courier (.jpeg format and keep the file size below 2 MB), once your pickup is done, which will be given to you when the product will be picked up. For any further queries on the above order, kindly contact us on or reply[protected] back to the same mail. We assure you careful and prompt attention to your orders on all your future visits to www.rediff.com Warm Regards, Asad Customer Service www.rediff.com "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:35:09 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Hi, Can anyone do response on my below e-mail? Surender Pal [protected] On Fri, 01 May 2015 10:21:51 +0530 "Surender Pal" wrote Sorry, i can't do this because I don't have so much time & money to spend on unnecessary things. Please refund my money & collect the bag from me on the address mentioned at the time of delivery of product. Also please note, I will not be available on the address on Saturday & Sunday. Thanks Surender Pal On Thu, 30 Apr 2015 13:23:35 +0530 Rediff ShopSupport wrote Dear Surender, Greetings from Rediff.comWe apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, AsadCustomer service, www.rediff.com "Surender Pal" wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote Dear Surender, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Nidhi Bags C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India [protected]@topgearbags.com, sp.[protected]@gmail.com [protected], [protected] [protected], [protected] Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, Rediff shopping Shopping Support Team wrote,[protected]:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards responding to your email, your query/ complaint will be addressed at theearliest by Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping Get your own FREE website, FREE domain & FREE mobile app with Company email. Know More "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:30:06 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Sorry, i can't do this because I don't have so much time & money to spend on unnecessary things. Please refund my money & collect the bag from me on the address mentioned at the time of delivery of product. Also please note, I will not be available on the address on Saturday & Sunday. Thanks Surender Pal On Thu, 30 Apr 2015 13:23:35 +0530 Rediff ShopSupport wrote Dear Surender, Greetings from Rediff.comWe apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, www.rediff.com "Surender Pal" wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote Dear Surender, Apologize for the inconvenience caused to you. We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. - Items are to be returned with all accessories and original packaging. - Careful attention is to be given with the packing of the product to avoid damage during transit. Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. The address is as follows: ( Order Number - mandatory) Nidhi Bags C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India [protected]@topgearbags.com, sp.[protected]@gmail.com [protected], [protected] [protected], [protected] Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. > > The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. > > **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** > > Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > > Assure you of prompt and courteous response on all your visits to Rediff.com > > Warm Regards, > Asad > Customer service, > Rediff shopping Shopping Support Team wrote,[protected] 17:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticketnumber in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping Rediff ShopSupport<[protected]@rediff.co.in> wrote,[protected]:23:33 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Surender, Greetings from Rediff.com We apologize for inconvenience cause to you. With reference to your mail, we would like to inform you that as per our Return / Replacement policy you have to first send the product back to our seller so that we can proceed further with replacement or refund. Further we request you to kindly send the product back to our seller with the safe packaging and forward us the scan copy of the courier receipt for further assistance. Please be assured that courier charges will be refunded back to you. Assure you of prompt and courteous response on all your visits to Rediff.com Warm Regards, Asad Customer service, www.rediff.com "Surender Pal" <[protected]@rediffmail.com> wrote,[protected]:45:17 To: [protected]@rediff.co.in Product Received is Different in (Color/ Size/Description) Dear Asad, This is not the way to replace the product. You have send the product which I have asked for & then collect the product from me which I have already received. This is very clear that I am not responsible to send the different product I will not spend any paisa or time because the fault from your side. So please send someone with the product which I have asked for otherwise refund my money on an immediate basis. Secondly I do not have the original packing of that because I have through out it in the dustbin when I have opened it. Thanks & regards, Surender Pal [protected] On Wed, 29 Apr 2015 14:20:40 +0530 Rediff ShopSupport wrote >Dear Surender, > > Apologize for the inconvenience caused to you. > > We are sorry to note that the item that you have purchased through the order no.[protected]Top Gear Black and Red 17" Laptop Back Pack) is found different. This is a very rare and unfortunate case and we apologize for the same. > > We request you to kindly send the item back to our seller within 5 to 6 working days mentioning the order number on the packet. > > - Items are to be returned with all accessories and original packaging. > - Careful attention is to be given with the packing of the product to avoid damage during transit. > > Kindly do note: the above two points are to be strictly adhered to so that the sellers may process with a replacement. > > The address is as follows: > ( Order Number - mandatory) > > Nidhi Bags > C - 22 F, Malad Industrial Estate Ganesh Mandir Compound, Kachpada Malad ( W ), Mumbai - 400064, Mumbai - 400064, Maharashtra, India > [protected]@topgearbags.com, sp.[protected]@gmail.com > [protected], [protected] > [protected], [protected] > Once the product has been dispatched from your end, kindly forward us the scan POD (proof of delivery) copy of the logistic courier through which you have send the product so that we may reimburse the amount which you have incurred. > > The amount mentioned in the Proof of Delivery will be reimbursed in the form of a NEFT /Pay Order. > > **If the courier charge exceeds Rs 250 the same shall not be reimbursed hence we would request you to intimate us before you send across the product** > > Please be assured that our enabling partner shall arrange to dispatch your replacement within 7 working days from the receipt of the product. > > Assure you of prompt and courteous response on all your visits to Rediff.com > > Warm Regards, > Asad > Customer service, > Rediff shopping Shopping Support Team <[protected]@rediff.co.in> wrote,[protected]:44:17 To: [protected]@rediffmail.com Product Received is Different in (Color/ Size/Description) Dear Customer, Thank you for writing to Rediff Shopping. Resolving customers query/ complaint is our priority, We are working towards respondingto your email, your query/ complaint will be addressed at theearliestby Rediff Shop support team. This is a system-generated response with ticket number in the Subject Line. Request you not to change the subject line for future correspondence. Warm Regards, Team -Rediff Shopping

Hi, I ordered Brand new VOX Sterio system from Rediff shopping, but when I received the order the product was old, its warrenty seal was broken, also it holds lot of dents on its surface. It seems already it has been opened by someone and used for long time. I raised complaint with rediff as well but till now no response received. below are the details of order: 1. Complaint Number :[protected] 2. Order ID : 11561381 3. Mode of payment (Credit card/debit card/net banking/COD): COD

Dear Rediff Shopping_CST, Thank you for delivering my product Here is product details: Details of Order# 11553823 Products : Set of 2 Insect Killer Cum Night Lamp / Mosquito Killer Electronic Vendor : Auto Furnish Courier : Velocity A/W No : [protected] Delivered Date :[protected] I am very very very much unsatisfied with your product. Please find attached screen shots of your delivered product. Please take back your worst product & give me my money back or give me valid product. Also check the packing, seems like packed covers are collected from dustbin. Both lamp bulbs are not working. I wasted my time to get this unexpected product. I purchased so many products on-line, but I never ever over this kind of worst product. I am waiting for reply... Thanks, Shrinivas

Hello Sir I cannot access my rediffmail a/c i have forgotten my password and also the answer of my security question. I tried remembering Hint Answer, I tried but in vain. My security answer is getting rejected. My Email ID is [protected]@rediffmail.com Please help me recover my password. Please help me out as there is huge work related management data in my rediff account which I am using since year 2000. Please help me out by sending me my new rediffmail password on patel. [protected]@gmail.com or SMS on my mobile number [protected] / [protected] Thanks and regards D.Shanmugaselvi

Dear Sir/Madam I order water pump of collar Through rediff shooing . Wich order no.11572663 on Date 11/05/2015 and also payment Rupees 298/- through uco net banking wich transaction Description is IBP BILLDESK[protected]-2015 . But Customer care call says cash on delivery is not available, but we have already paid through net banking. So please kindly short out matter as well as possible and sent my product, on my Delivery address we have attach transaction detail & order conformation paper

I have purchased HM5800 Bluetooth (#[protected] on February 2nd, 2015 at cost of 886/- Rupees. Rediff shopping support delivered the product on 5h February at 12:27 AM. When I open the parcel I found that it is poor quality and already used product, so I decided to return this product on the very next day. I sent an email to them and they ask to return the product in next 7 working days. I courier the product on mentioned address and provided them tracing number. Courier Details: Courier Name : Blue Dart TAT. Tracking number : [protected] Amount incurred : 150/- are the courier charges. To track current status, please Log on to - http://www.bluedart.com/maintracking.html, / Customer Care No. - [protected] Address where I sent my courier.-- Pearl Technologies ( Hotdealsfrompearl ) A-16, Sainik Nagar, Uttam Nagar. New Delhi - 110059, New Delhi - 110058, Delhi, India [protected]@rediffvendor.com, pearl.[protected]@hotmail.com, pearl.[protected]@hotmail.com [protected], [protected], [protected] As per courier tracking, the courier company said that they have delivered the product on 10th February 2015 at 12:19 PM. and the Recipient name is Rani/25333656. Rediff Shopping support sent me email 7-8 times and telling me that they haven't received the product and asking for proof of delivery, I provided the tracking chart and proof of courier and delivery in respective format. But they keep sending same email using this email id ([protected]@rediff.co.in) to avoid to return my money, and every time I reply that I provided the proof of delivery using Bluedart delivery tracking system. It seems they have an automated email which is used to irritate the customer. I provided every detail of courier bill and delivery detail. Here are the Courier Tracking Details, and chart.. Waybill No : [protected] Pickup Date 09 February 2015 From New Delhi To New Delhi Status SHIPMENT DELIVERED Date of Delivery 10 February 2015 Time of Delivery 12:19 Recipient Rani/25333656 Status and Scans Location Details Date Time * Waybill No : [protected] Janakpuri Shipment Delivered 10-Feb-2015 12:19 Janakpuri Shipment Out For Delivery 10-Feb-2015 09:04 Janakpuri Shipment Arrived 10-Feb-2015 07:38 Delhi Hub Shipment Further Connected 10-Feb-2015 06:21 Delhi Hub Shipment Arrived 10-Feb-2015 03:57 Nehru Place Shipment Further Connected 10-Feb-2015 00:42 Nehru Place Shipment Arrived 09-Feb-2015 21:02 * - 24 Hr Format Courier Name : Bluedart Amount incurred : 150 Tracking number : Way bill: [protected] Reference Email for amount... COURIER LOCAL requested by you against SRF No. ncr/c15397 ( Delhi/NCR ) has been delivered to Blue Dart. Packet will be delivered at destination as per Blue Dart TAT. Courier Waybill number is : [protected]. I want to get my money for Bluetooth product + Courier Charges + punishment to them which I prefer 10 times tot the total amount as they have intentionally tortured me by not returning my money, which is breech of deal. I can provide video on unwrapping the product which clearly shows that their product is faulty. Price of Product : 886/- Courier Charges : 150/- Total : 1036 Punishment charges to Rediff Shop Support: 1036 * 10 = 10360/- I expect 10360/- to be refunded from them. My name is Ashu Nagar e-mail ID: [protected]@rediffmail.com Mobile: [protected]