Reebok India Complaints & Reviews

I have purchased 3-pairs of Reebok shoes on 22-Feb-2009 bill amounting to Rs 12795 orignal value and after discount it was Rs 7677.00 Ref: VAT/CST/TIN NO [protected] BILL NO 9444 from Reebok Distributor Vijosh Distributors Pvt Ltd -U-48 Inorbit malls, Link Road, Malad(W) Mumbai-400064.telNo[protected]...I spoke to Mr Sameer on phone and raise my concern and they told they will get back but no response ...I am very dissapointed by their service and want a new pair replacement as this is only 1-month old and such bad experience.I also want the compensation of Rs 2.0 lacs as due to loose stiching it has affected me in walk and i have back pain due to it. i have to run from post topillar of Reebok without any support.
Such Top Brand and Such Expensive shoes ...Very Bad Experience from REEBOK.
Awaiting positive response from consumer department.
Thanks,
Naeem Lakdawala
+91-[protected]

I, Rijul Aggarwal S/O Shri K.B. Aggarwal resident of G-10, Vikas Puri, Apposite Petrol Pum, New Delhi-18, booked an order on dated 06.02.2009 with M/s. India Today Book Club for a Rebook Kit amounting to Rs.2999/-. The full and final payment in advance to the tune of Rs.3199/- (Rs. 2999/- for Rebook Kit and plus Rs. 200/- for delivery charges) was made through ICICI Credit Card on the day of booking the order i.e. on dated 06.02.2009. At that time the firm issued me an order refernce No. ITBC 09881581 and assured me that the consignment will be sent at my residence within 15 days positively. After waiting a long I contacted on telephone no. 40502424 and they told me that the consignment would be delivered shortly. On dated 28th March, 2009 I again contacted with the firm on telephone and it was gathered that the consignment no. [protected] has been since been delivered to me at my residence address through M/s. Blue Dart Courier Service on 25th March, 2009 but the same has not been delivered to me till todate. On dated 28th March 2009, i had lodged a complaint to Mr. Amit Kumar of M/s. India Today Book Club vide complaint no. 41114 and he assured me that the consignment will be again delivered at my address i.e. G-10, Vikas Puri, Apposite Petrol Pump, New Delhi-18 within 8-10 days positively.
After a week’s time I again contacted on 6th April, 2009 and at that time Mr. Khan, Sr. Executive of M/s. India Today Book Club explain that your case has been finalized to dispatch the same and would be delivered within a week’s time positively. After a week on 13th April, 2009, I again contacted Mr. Khan and he informed me that new consignment can only be sent as one consignment has already delivered at your address i.e. G-10, Vikas Puri, Meera Enclave whereas my address is G-10, Vikas Puri, apposite Petrol Pump, New Delhi-18 only.
Now from the very beginning I am under depression due to non receipt of my consignment i.e. Rebook Kit from the end of Feb., 2009. Therefore, it is humbly requested that M/s. India Today Book Club may delivery the desired kit of Rebook on my address i.e. G-10, Vikas Puri, Apposite Petrol Pump, New Delhi-18 immediatly.
I loosed my so much of time in loacting the valuable kit but unfortuntly no body has heared so far, therefore i again submit my humble request to kindly get deliver the booked item for which i had already paid the requisite amount, failing which i will be compelled to knock the door of the consumer redressal forum.

Thhanking you,

My Order is: MITBC-WEB[protected].
I have already made a credit card payment for an amount of Rs 3198.0 as on 11th Jan'09.Then I wrote a mail and called the customer care about that, I haven't received my order.

On 30-03-09 new order no. is given to me - 0GA[protected], but till date I have not received my order. Whenever I call helpline no., simple answer is given "order is fully / successfully processed and will receive the same in 1 week"

This has been going for last three months. The customer service reps are not even transferring the call to senior personnel reason given all are busy. Today 12 -04-09, and I haven't received as yet.

Even I have already sent to Mr. Nitin Swaney but didn't receive any revert.

ITBC is cheating innocent buyers.Govt must ban this company.

pls find the chain mail which i have pasted below my followed up with ITBC.




Pls find the trailed mail, this is how indiatodaybookclub harreshing the customer.your services are really very pathetic.sorry to say your company must not be in sevice industry.

As discussed with mr. md vaseem(customer care executive of bookclub), pls cancell my order and return my money back within 3 days along with accrued interest.there woudn't be any next mail in this regard.

chaman gupta

Note: Forwarded message attached

-- Original Message --

From: Feedback Club <[protected]@indiatodaybookclub.com>
To: 'chaman kishore gupta' <[protected]@rediffmail.com>
Subject: RE: RE: RE: Order Information India Today Book Club








Dear Member,



We apologize for the inconvenience caused to you in this regard.



With reference to your mail we would like to inform you that your order has been re-dispatched & fully processed from our end.



Kindly note down your new

Order number :- 0GA[protected] for future reference.



Kindly wait for some working days. We will dispatch your order soon.



We value your association with India Today Book Club and thank you for your patronage & co-operation.


For further queries & assistance please feel free to call at our helpline[protected]/[protected]Toll Free no.)



Thanks & Regards

Sami Hasan

India Today Book Club






[protected][protected][protected][protected]

From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
Sent: Monday, March 30, 2009 12:19 AM
To: Feedback
Subject: Re: RE: RE: Order Information India Today Book Club




Dear All,

This is just enough.I haven't received my order.
Sorry to say, you all are dameging a trusted brand worth.now I don't want my order.Request you to pls return my money along with accrued interest till date.

tannks

chaman gupta.
On Tue, 17 Mar 2009 Feedback Club wrote :
>Dear Member,
>
>We sincerely apologize for the inconvenience caused to you.
>
>With reference to your e-mail we would like to inform you that we will redispatch your order soon & inform you the same.
>
>Kindly wait for some working days.
>
>We assure you to provide our best possible services in future.
>
>For further queries get back to us on call us at[protected] toll free.
>
>Warm Regards,
>Executive Relations
>India Today Book Club
>
>________________________________
> From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
>Sent: Sunday, March 15, 2009 10:11 PM
>To: Feedback
>Subject: Re: RE: Order Information India Today Book Club
>
>
>
>Dear All,
>
>Request to pls provide the status of my order on priority basis.
>
>Regards
>chaman kishore gupta.
>
>On Mon, 09 Mar 2009 Feedback Club wrote :
> >Dear Member,
> >
> >We apologize for the inconvenience caused to you in this regard.
> >
> >With reference to your mail we would like to inform you that due to some postal problem your order was returned back to us, so that we have forwarded your complain in our concerned department, they will check your details and arrange to re- dispatch your parcel very shortly from our side.
> >
> >We assure you to provide always best services,
> >
> >For any further query or assistance please feel free to mail us or call at our customer care[protected],[protected] toll free)
> >
> >Thanks & Regards,
> >Kuldeep Singh
> >India Today Book Club
> >
> >________________________________
> > From: chaman kishore gupta [mailto:[protected]@rediffmail.com]
> >Sent: Monday, March 09, 2009 1:09 AM
> >To: Feedback; [protected]@offers.indiatodaybookclub.com
> >Subject: Re: Order Information India Today Book Club
> >
> >
> >Dear All,
> >
> >My Order is: MITBC-WEB[protected].
> >
> >I have already made a credit card payment for an amount of Rs 3198.0 as on 11th Jan'09
> >But I haven't received my order as yet.Is this kind of services provided by a reputed publication co.Request you to pls deliver my order ASAP.
> >
> >Thanking You,
> >Chaman Kishore Gupta
> >
> >On Sun, 11 Jan 2009 [protected]@offers.indiatodaybookclub.com wrote :
> > >Thank you for your order.
> > >Your Order is: MITBC-WEB[protected]. (Please note the order id. no. for future reference.)
> > >You have made a credit card payment for an amount of Rs 3198.0
> > >Kindly give us 3-4 weeks for processing of your order. You will receive an email and a sms with your dispatch details soon.
> > >For any further assistance call us at[protected] or email us at
> > >[protected]@indiatodaybookclub.com
> > >quoting the above mentioned order id

Dear Sir / Madam

I paid Rs. 3199 to get a Reebok Offer of R0741 REEBOK WAALLET+KEY CHAIN, R0743 REEBOK BAG & REEBOK TOWEL, R0735 REEBOK SHOES NO. 8 SWIFT LP & R0747 REEBOK MEDIUM SIZE TRACK SUIT in the last week of January 09. However, the order has not been delivered as yet. I have been talking to the persons on[protected] and they have been assuring me of delivery in 7 days and I am fed up with the same reply by the persons attending the phone. When I again talk to them after a gap of 7 days, someone else picks up and he/she repeats the same dialogue of delivery in 7 days. If this is the attitude of Book Club, its really sad. Can someone tell me about the exact position in this regard. My Order no. is 0GA[protected] and ITBC Membership No. is ITBC09846350.

Non Receipt of Free Gifts
Dear Sir,
I have received the eight CDs ordered by mr vide ordere no.0GA[protected] dated 16 Mar 2009.The enclosure with the invoice asks for logon to http://offers.indiatodaybookclub.com/greatoffers.htm for claiming free gifts.This site does not open when attempt was made to open it.It says site is not available.How to claim free gifts in such circumstances.I
My unique number is[protected]A[protected], invoice number is ORA[protected] ITBC membership number is ITBC09939926.Consignment No. [protected]
Request dispatch the free gifts early and oblige. This appears that I am cheated or else the club would have send the free gifts along with the VPP. Please ensure your scheme integrity and do not cheat customers. I request others to join the fight and lodge PIL in the court for compensation.
My address is
Dr. Ranjan Kumar Choudhury
Senior Medical Officer,
1 B, Old Wellingdon Camp, Race Course (opposite PM's residence), New Delhi -110003

i have purchased a shoe from bhubaneswar style shoes but the shoes sole turned out plz help me out on [protected]

I received mail from India Today Book Club offering Reebok trackit. I started making the payment online on January 31, 2009. My bank confirmed the payment, in the mean time I got message from India Today Book Club site that due to some reason the transaction could not be completed.

Next day I got call from India Today Book Shop stating that since your payment could not be processed would you like to make the payment now. After I said yes, and the payment was promptly done. I got the statement from my Bank also.

After that I got SMS saying that your order is processed and the Blue Dart consignment no was given as 0GA[protected]. After waiting for few days I casullay checked the Blue Dart online delivery tracking system and I was shocked to see that the material was received by sme other addressee in Delhi even though my name is also appearing as addrssee with correct address..I am staying in a complex where 24 hours security check is available. I my house was never locked so that the delivery can go back and Blue Dart are very authentic courier I understand, even if you are not at home they will leave a note. Then I do not understand how the delivery went back. I have taken printout of the Blue Dart tracking system page.

After enquiring on their toll free no. I was told that we shall send the delivery to you again and you will receive the same within 8 to 10 days.

After repeteadly telephoning I got message that you payment is not received so if you want the product kindly make the payment.

I do not understand what this all about. Whether it is real India Today Book Club or some fake site or someone from their office is acting smart. But the bad name goes to India Today Book Club.

I am waiting for my delivery.

P.P. Pradhan
.

I had purchased Reebok shoes Rs 2838 on 26.12.08 vide bill 2100 and TIN [protected] and given a coupon 55182 and scratch card RQYBC4818294 which announced I had won reebok travel bag and Countrywide holiday voucher. When I was asked to send Rd 100 to countrywide I felt some foul play but anyhow sent it. Yesterday I received an SMS number 930521 from countrywide that due to incomplete docs my claim can't be processed.
Now one thing is clear:
1. In every scratch Countrywide gift voucher always comes.
2. Countrywide scheme is a huge scam, as my enquiries have confirmed that hardly 2% winners avail of the holiday scheme.
3. Why is reebok asking its customers to send rs 100 to countrywide.
4. when Reebok bill copy and claim with Rs 100 is send, how this third party objects and what right has it been provided by Reebok under which tripartite agreement.

Already on 8 January, 2009 I have sought the following information under Right to Information Act provided under Constitution of India.



Under the Right to Information Act have again sought information from REEBOK and COUNTRYWIDE :
1. How many flight vouchers to Reebok customers are given by Countrywide?
2. How many people actually avail of the holiday gift voucher scheme under Reebok scratch voucher option?
3. How is it that Holiday voucher invariably comes as one of the prizes?
4. How is it that Reebok has made this tripartite arrangement of sending the money to Countrywide to get the gifts?
5. How much money has Countrywide got through Rs 100 each coupon so far?
6. How much actual expenses on occupancy of its holiday homes by Reebok scratch vouchers have been incurred by Countrywide?
7. If flight vouchers are given why are these given for single person only when holiday scheme is for couple and family?
8. Despite what is stated in Reebok scratch card, how many have got two prizes without holiday gift voucher of Countrywide?

IRCTC Promotions India Today Book Club had sent me an email qualifying for Reebok Fitness Kit vede Unique Privilege No P68531. I had also paid through ICICI Credit Card on 3rd Feb 09. Transaction details of bank To Living Media (India Today) 74477489034008557958979.
I have sent many mails to IRCTC, bookstoday.in with card statements but hav not got any reply.
It s alreay 1 1/2 months now. If no response legal notic will be sent through irctc promotion.
Harikumar N.G.
[protected]

dear sir
we purchased shoes from your rbk store situated in rave moti kanpur, pno.[protected].last year during sale by paying for Rs.2994.00.after using for 3 months its colour started fading away. Red n black colour started going off the white area of the shoes after washing.shoes article no is r345822
when we went to the store keeper there to take care ov the shoes n fix it up, he directly said no first then later after some pressure kept them with him, and finally returned back and said he cannot do anything about it as the company is not resposible for the colour fading.we have not taken back the shoes with us n kept the customer reciept no 877 dated 1.2.09. issued ny mr rajesh.
kindly look into the matter and direct this complain to the office to solve the matter.n guide us accordingly.
regards
mr g.d. pandey

I ordered for purchase of one pair of Reebok Shoes plus Beneton Wrist Watch for a total amount of Rs.1699.00 (1399+300 delivery charges) as per scheme published in Times of India dated 15.02.2009. The order has also been confirmed through SMS from TA-Book Club and LM-BookClub.

As per confirmation, I was to receive the said order within 10-15 days. I am sorry to say till date I am not receipt of my order nor I am in a position to purchase these items from the open market.

I trust this dilemma will not continue for long.

Anticipating expeditious reply to give a boost to tele shopping.

Yours,

Uday Veer Chopra,
191, DDA Flats Jaidev Park, East Punjabi Bagh, New Delhi.

I have subscribed mail today for 999 against coupon of reebok shoes which have specially been made in seconds quality for Mail today subscribers. i have not received coupon of reebok shoes despite i have given several reminder to our vender ( Bachchan sing )and and mail today distributer( Shekhar of Nizamuddin area, Mobile no: [protected]).
i am getting mail today new paper from 15 days. but not received voucher of reebok shes.

Check no of Icici bank: 989931

add:

Md.Abbas
32-A, 4th Floor, Bhim Gali, Bhagwan Nagar, Ashram, N.D-110014
Mobile No: [protected]

Hi,
I am Amit Nire I had ordered for reebok fitness kit (shoes, track suit, Bag & towel) on[protected]. I had also call on your help line no. severel times but every tim I had got the answer that we will dispatch your kit in 7 days, I had called at list ten times after 15 days of ordered placed but still I did not get my reebok kit I had made the payment on the same day 6-02-09. I had got the invoice no. from your help line no. is ORA[protected]. Pls infor me when should I get my Reebok Kit and inform me as early as possible the despatch details of my order, on my email id [protected]@rediffmail.com. My mobile no is [protected].

Dear Sir:

I have purchased a pair of shoes on 1st July 2007 from Reebok Show Room Khasra No. 389/2/2-415, Ford Service Center, NH-8, New Delhi 110037 ( Which Show Room is closed from Last Two Years)

I have returned the shoes for replacement on July 22nd 2007 after that the show room had been closed for ever, I have the Customer Claim Form dated[protected].

You are requested to guide me from where can I be collect my replacement of shoes or where I can complain it.
Thanking you,
Bodhraj

I had placed and order for Adidas shoes (Plus free fitness kit) on 29.01.2009 and my booking order is [protected]. When I placed the order on phone on the 29th I was informed that I would receive the parcel within 21 days. After completion of 21 days I called up customer care regarding the non receipt of parcel on 18.02.2009 and was informed that the order was under process and would receive the parcel in 4/5 days. Then again I called up on the 23rd of Feb as I still had not received the parcel and this time I was informed that it there was a technical problem and there was a delay in dispatch of the parcel and they even gave me a way bill number for Blue Dart courier. I called up Blue Dart courier to find out the status of the consignment I was informed by them that such a number has not been generated by them. I again called up customer care on 2nd March to register a complain and to cancel the order. There was no way I could complain as the operator would not put me through to their supervisors because all the them were busy and not available at the moment. Regarding the cancellation, I could not do it over the phone but have to send a mail. I FAIL TO UNDERSTAND WHEN I CAN PLACE A ORDER ON PHONE WHY I CANNOT CANCEL THE ORDER ON THE PHONE. After a lot of argument I was told that it would take another 10/12 days for the parcel to be delivered. I don’t know why the operators cannot contact the concerned department and tell them to dispatch it on a priority basis as the time for delivery was overdue.
In the past I have placed orders on E-Bay and other lesser known on line shopping and have always received the parcel in time and I good condition. I placed the order with India Today as it is a reputed organisation and trusted the name. I think this will be the 1st and last time I will be placing and order with India Today. If it was only my case I would have thought it is one of those cases when there is a genuine problem, but I regret to inform you that a friend of mine is also in the same situation.
It would be highly appreciated that at least here my case will be looked into and not be ignored. Please let me know if this will be treated as a cancelation order or is there another procedure.
I am very disappointed.
INDIA TODAY IS TAKING PEOPLE FOR A RIDE!!!
Vivek

my self mitesh gandhi
my booking id is [protected]
order no. is ORE[protected]
pls refund the amount.

thanks

I have bought 1 pair ofreebok shoes( grou:R875441) on date 15-02-09, on discount on tin number:[protected] and bill no:3040 under the name suncorp life styles rivate ltd an rbk exclusive store, shop no[protected], main road, rajahmundry, andhrapradesh, after 3 days o[censored]sage i have found some difference in my shoes size n on observation i have found that right shoe is little bit bigger than left n i have took this to the notice of the rbk store n they also have found the fault n said they cant do anything even though they found mistake because they said the shoe was bought on discount...but how can a customer suffer for the manufacturing fault????????? i kindly require u r interference as soon as possible for this inconvinience to me...
regards
kiran anand swamy.R
[protected]

Kushal Shah,
Regular customer,
Ahmedabad.

Subject: In refrence to complaint of poor quality of socks and defective shoes
recently purchased.

Sir/Madam,
I ve been a loyal and regular customer of reebok since years. This is the first
time i ve been dissatisfied with ur products. I had purchased a pair of socks on
DATE 2-2-2009 from authorized reebok showroom. The products were
purchased on sale of 40% in the showroom but the poor quality was not
expected by reebok. The socks on the first wash as directed on the tag were all
in rashes and threads came out.. And the shoes were of red and black color..
The red color from the heels is almost fading.. within 2 weeks of purchase. Such
quality was not expected from such a famous branch and that to within such a
short time. I hereby attach a photograph of the bill and the products. I went to the shop regarding same complaints thrice, but they did not support me and talked to me very rudely. so i m complaining here.
Looking forward to a positive response.. I expect a exchange of products from your side. Hope you
respond to my complaints soon. Please respond positively...

Thanking you.

Dear Sir,
It is to bring to your kind notice that I had placed an order on phone in response to your advertisement in the news paper on 31.01.09 in which it was advertised that for a price of Rs2999/- you would supply Reebok Shoes, towel and bag, Track Suit. I have received the order through corier on 20.02.09 under order no- OGA[protected] Dated 31.01.09, Invoice no : ORA[protected] Dated 05.02.09 and paid Rs 3200/-, to my utter surprise the size of shoe is 7 insted of 10 for which the order was placed.kindly intimate the procedure by which I can receive my size 10 shoe and return the size 7 shoe received by me.An early reply is solicited.
R.L.SHARMA
Hno: 74 Sector -18/A
Chandigarh
Tel:[protected]

this is your kind notice that i bought a recbok kito us 9 brown (bar code no[protected] in the month july 2008, it cost arround Rs1490, but after few months i found that the rubber sole is being cracked, being a regular customer i thought dat there is sme manufacturing problem of that kito, i used recbok sneeker nd bags bt i dnt face ny problm wit those staff.
I shown the staff in RECBOK Camac st 76 middlton st kol 71 copy no 7719, PGSC no 34-23903, us 9 price Rs 1490.on 9th of feb 2009
They told that they wil snd the shoe in delhi, as a loyal customer i think that the money that i invested on that shoe is nt worthy, I also intimate cunsumer phorum abt the senario so u people do the needful, nd tke necessary action.
waiting for fruitful rply.

biswajit.(kolkata)