Reebok India Complaints & Reviews

I brought a Reebok Rain Jacket from MG Road Reebok Outlet Pune, the shopkeeper told me that it has 100% rain protection and its cost me around 2799 INR. when I used this for 2 to 3 day its gave me good protection and after 4 to 5 day I feel water leakage under the jackets and I get wet. I had tighten all of its zip and rain cap properly and after day by days I find its a very worst product by Reebok. If you will see this Jacket you will feel that its a Brand New One till now. I had also attached the snap of the worst rain jacket by Reebok.

Please refer my letter dated 03.12.08 together with a cheque No.354441 dated 03.12.09 for Rs.100/- for getting the assured gifts against the purchase of Reebok shoe. I was purchased Reebok shoe at M/s.Jos Jn, Ernakulam vide invoice No.3965 on 28.11.08 and they issued a scratch card No.OJNYW4771545/coupan No.42715, And also I registered through net asper your instruction. But, after the laps of six months, the assured gift has not received so far. Hence, I request you to please arrange to sent the same without further delay.

Thanking you

by Gireesh

Hi, I had booked for Reebok Sun glasses and i am in receipt of the same. But i did not get the unique number to claim my free holiday package, which i got after calling [protected]. While logging in the site www.bookstoday.in/promos.htm, the site says it is under maintenance. When i spoke to Ms.Priya in this regard in the given number, she said it will be alright and we can login and check, only my STD bill has raised but no response. I got a mail from your [protected]@ indiatoday.com stating sorry for the inconvenience when i have shot mail to that id and they asked me to try after 5 days, but that is also useless. A renowned organisation like India today cannot goo[censored]p people like this. Can the concerned authority look into this and do the needful in giving the holiday package voucher. An reply is appreciated. Even today i have logged in the site, it says the site does not exist. GOO[censored]p by India today is untolerable.

I am living in Haldwani, we have reebok showroom here and i had gone to buy a pair of shoes for myself, the owner of the shop told me about the scheme that was running with a particular amount of purchase, I found it really good and i bought a shoe and a tshirt with a total expense of 4246/- rupees and i was entitled for a reebok shades and e reebok bag.He took are address and told me that the gifts will come by post which dint happen, so i tried to call him but i guess the number on his receipt nobody picked up.

It had passed almost a month and on 10 july 2009 i went to the showroom and asked him to give me the gifts and he just handed me the shades when i asked about the bag he denied right on my face, I am crazy about this brand or u can say i am loyal to theis brand and wear only reeboks and i am really surprised to hear this from a person who is selling a brand that is much remembered for its standard. My request is to please look into this matter.

Regards,
Rajneesh Joshi

I PURCHASED REEBOK DMX RIDER SHOES MODEL/PRODUCT NO/R783083 /UNIT MRP-Rs 5599.00 ON 25 APRIL 2009 .I HAVE CONTACTED TO SHOPE AND TOLD THE PROBLEM BUT THEY ARE NOT GIVING THE SATISFACTORY ANSWER AS COST OF THE SHOES IS VERY HIGH, ANKLE CUSHION TORN OFF INSIDE SHOES,
THE SHOPE ADDRESS
REEBOK SHOPPE
E-5/20, NEAR AEREA EXCAHNGE, BITTEN MARKET, BHOPAL.
PH[protected]
TIN NO[protected]V



MY CONTACT :[protected],[protected], [protected]

THIS IS TO INFORM YOU THAT I HAVE BOOKED ONE REEBOK SUN GLASS THROUGH INTERNET AND I WAS TOLD THAT I WILL REC. ONE BAG & HOLIDAY VOUCHER FREE WITH THE SUNGLASS. I RECIVED THE SUNGLASS ON 09/07/09 INVOICE NO.[protected]. AMT RS.999.00 BUT I HAVE NOT REC. ANY ONE OF MY FREE GIFT WITH THE SUNGLASS. WHEN I CALLED THE THE INDIA TODAY BOOK CLUB'S NO.[protected] THEY TOLD ME TO REGISTER MY GIFTDETAIL
IN WWW.BOOKSTODAY.IN/PROMOS.HTM AND GIVE ME MY UNIQUE PERMOTION NO. FRO THAT I HAVE NOT FOUND ANY WEBSITE FO ABOVE MENTIONED NO. I THINK THIS IS A CHETING AND IF NOT THEN PLS. DELIUVER MY FREE GIFTS AS SOON AS YOU CAN

REGARDS
PAWAN KHATUWALA.

complaint written by me, to REEBOK CUSTOMER CARE, on 29/01/2009:

Sent: Thursday, January 29, 2009 4:39 PM
To: Care, Customer
Subject: faulty shoes

i am from nagpur, but during one of my visits to indore i had purchased a reebok sports shoe from your flagship store - M/S Shubhankar Apparels, 581/1 The Orchid, opp. Indraprastha Towers, M G Road, Indore, on 28/11/2008 vide their invoice number: 4187. the model number of the shoe is[protected] R 178982.

i started using the shoes from the second week of december 2008. i use the shoes only for walking, about 10 kilometers per day for 5 days a week. after using the shoes for about 15 days (1) the mid portion of the heel area starting tearing-off at the top edge, and a white string has started coming out; (2) in the right leg shoe heel portion on the left inner side portion has also torn-off.

now where do i take this shoe for inspection / replacement, in nagpur. please give the contact details.

hope you will resolve the issue immediately, as the shoe is giving me problem while walking and also the tear is increasing day-after-day and my socks are also getting damaged because of this.

i have been walking regularly for the last 5 years and have always worn reebok shoes, never have my earlier shoes given such problems.

awaiting your early reciprocation and hoping you will take immediate action to resolve my problem.

regards,
rajnesh naidu

reply from reebok on 30/01/2009:

fromBhuva, Mayur <mayur.[protected]@reebok.com>
to"Care, Customer" <customer.[protected]@reebok.com>,
[protected]@gmail.com

[protected]@gmail.com,
Chandan Jakhete <chandanj.[protected]@gmail.com>

dateFri, Jan 30, 2009 at 11:48 AM
subjectRE: faulty shoes

Dear Rajnesh,

Kindly walk to any store in Nagpur and they will do the needful.


P.S. Chandhan plz look into it.
Regards,
Mayur

after this I went to one of the reebok outlet and gave my shoes, which was acknowledged by their personnel, also I had spoken to Mr. Chandan on his cell. Mr. Chandan promised that the shoes will be sent to their product quality department and he would revert back to me after three weeks. After almost a month (some time in March '09), when I did not get any response, I called-up Mr. Chandan again and he informed me that the claim has been rejected, as its not a product defect, but the problem is on the way I wear my shoes and that REEBOK cannot do anything about it. since then I have tried contacting various personnel in REEBOK, but to no avail. the shoes are since lying in the outlet, and I have not collected the same. out of frustration, I wrote a mail to REEBOK personnel, on 22/06/2009:

to"Bhuva, Mayur" <mayur.[protected]@reebok.com>

cc"Care, Customer" <customer.[protected]@reebok.com>,
[protected]@gmail.com,
Chandan Jakhete <chandanj.[protected]@gmail.com>

dateMon, Jun 22, 2009 at 2:07 PM
subjectRe: faulty shoes
mailed-bygmail.com

very sorry to say that the response i have got from REEBOK is very
poor, same as the quality of shoes being manufactured in china.

on 6th feb '09, i had bought a shoe R714396/9, vide bill no.
NF0S8/3875, from your store in kadbi chowk, nagpur. this shoes are
being used regularly by me for the last five months, my routine being
10 kilometers walk / 2 hours of hardcore gymming at talkwalkars, and
the shoes are in perfect condition except that the sole has slightly
worn-off. as such, i replace my sports shoes every 4-5 months and
it is due now.

for the last 5 years i have been using only reebok shoes for my
workouts and have never faced any problems, but this time 'round i
will not be going for reebok shoes, also in my gym i have been telling
others also not to patronise reebok anymore.

the simple reason being, that you guys are only into the business of
selling and in case of any problems you try to put it on the customer.
as i had complained on the 29th of january '09, and after telecon's
with your representative i deposited the faulty shoes with your store
in eternity mall, nagpur. after few weeks i was informed that the
claim has been rejected, as its not a manufacturing defect, but the
problem lies in the way i wear the shoes, because of which the shoes
have got damaged. now after having worn shoes for the past 35 years
plus and if i still don't know how to wear shoes, i guess i am not fit
for wearing shoes. and all these years when i have had no problems
with my shoes (including reebok), suppose someone was doing it for me,
and when i started wearing the shoes myself, i damaged a brand new
pair of reebok shoes within 15 days. guess the fault lies with me,
right?? suggest that reebok conducts training courses for teaching
people how to wear shoes.

as per my analysis the defect, in the damaged shoes deposited by me,
lies in the padding provided in the inner heal and the inner sides
(they are too thin) and are in direct contact with the plastic
moulding inside, and because of the rubbing the fabric is getting
torn. incase a thin form lining is provided between the plastic
moulding and the fabric, this problem will not arise.

anyways, the damaged shoes have still not been collected by me from
your store, and i don't intend doing it, as i dont want to wear
damaged shoes.

hope that reebok improves the quality of their shoes and doesn't fool
other customers, as i was.

regards,
rajnesh naidu

BUT TILL DATE (30/06/2009), THERE IS NO RESPONSE FROM ANY PERSONNEL OF REEBOK. IF THIS IS THE STATE OF MNC'S IN OUR COUNTRY AND IF THESE GUYS THINK THEY CAN TAKE INDIAN CONSUMERS FOR A RIDE, THEN WE INDIANS SHOULD GET 'ROUND AND SHOW THEM WHAT WE ARE MADE OF AND WE DO NOT THINGS LYING-DOWN. VERY UN-FORTUNATE STATE OF AFFAIRS IN A REPUTED MNC, WHICH IS ENDORSED BY MANY TOP SPORTSMEN OF OUR COUNTRY. I WOULD REQUEST ONE & ALL NOT TO PATRONISE REEBOK PRODUCTS PER-SE, TILL SUCH TIME THEY IMPROVE THE QUALITY OF PRODUCTS MANUFACTURED BY THEM AND SO ALSO THEIR CUSTOMER SERVICE.

requesting your good organisation, to take corrective actions.

regards,

rajnesh naidu

i bought reebok shoe and it is being cut from the soel and dealer is saying there is no replacement due to we buy in sale

Dear sirs

I purchased a pair of Reebok shoes around 4 months back from a Reebok store by the name of 'Indus enterprises' situated in 1st floor, Saharaganj mall, Lucknow.

The right leg shoe got severely damaged as in its bottom sole almost came off. I returned those to the dealer and he told me that these will be repaired within a week or even less by the company to original standards. Firstly it took more than 15 days before I got them back. In this process I called them up a lot of times and even visited them. I was given false dates and misguided every time I inquired. So I was completely mentally harassed in this process.

finally when I have got them back, the quality of repair is so poor that these shoes can't be worn at decent places. The two shoes almost look different now. Its been barely 4 months from purchase of a Rs 4000 worth shoes and I can't even wear them.

Please suggest how can I get back the value for my money.

Thanks
Saurabh Chandra
IIM Lucknow

i am very sad to say that i had bought many shoes from reebok and i have usually noticed that the pasting on the side of the heels always come out making the material on top to tear.

I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best availble brand in India. On the same pretext I purchased a shoe around 5 months back from one of your franchise outlet in big bazar, east delhi mall, New Delhi.On using the shoe for the last few months one day I found that both the shoe have opened up from the pasting side.On visiting your franchisee in east delhi mall New Delhi and pointing out the defect I was bluntly told by your franchisee outlet that nothing could be done in absence of the Bill. My only question to your franchisee outlet was whether the bill was more important or the reputation of the company . I was bluntly told that the bill is more important then anything else in absence of which the company would not entertain any claim.

i would like to request you to look into this matter.

truly yours,
Samriddh taneja
(student of dps rkp, class 9)

I bought RBX DMX Shear brand pair of shoes for Rs 3600/- around. Thease shoes are too skidy on wet surface. It's horrible to have these shoes and walk on wet surface, feels like skating. Even a low quality shoe will not e having this problem.

I have made an order with India today book club for this Reebok kit and one benetton watch of total valur rs 1298 in february. But till now i dont received my parcel for the same once a message was received in April that i have missed my delivery but there was no call from the courier persons if they were unable to locate my address.Last time when i called in india today book club about three weeks ago they said u will receive your parcel within 2 weeks. But still there is no hearing from them.if courier persons are unable to locate my address tell them to call me i have given my cell number to company.

My order ID is[protected].

Mrs. Neeta Dembla,
3A/13, Sardarpura
“Sughand House”
Udaipur 313 001.

To,
Customer care
Reebok shoes

Reg: Complaint with regards R239211, 8.5 Walking Shoes.

Sir,
First and foremost I would like to bring to your notice that much before your retail out-let was established at udaipur, the undersigned and my entire family are your permanent patrons and would make our purchase of your brand of shoes from Ahmedabad, exclusively. After your retailout-let at udaipur M/s. Chetak Sports, 17, Nyay Pati, Near Court Circle was opened we have regularly been purchasing our footweat for the entire family from them. This can be well verified from M/s. Chetak Sports, Udaipur.

It is regretted that on[protected] I purchased a walking shoes vide M/s. Chetak Sports VAT Invoice NO. B7-3012 for Rs. 1990/- on the very next day it was observed that the rod fitted in the pair of shoes at the ankle was defective and was hurting the ankle. Immediately I went to the Retailers, who on examining the shoes agreed to replace the pair . but on wearing the other paid again the same defect was observed, hence I left my brand new pair with the Retailer, who assured me that it would be sent to the company and proper replacement would be made.

It is very surprising that inspite of the fact my complaint has been recorded as complaint no 324 dt.[protected] on the customer claim form, by your dealer, my claim has been rejected vide claim / service report receipt no. 324 dt[protected], which is totally unjustified, and preposterous in my opinion.

I would once again like to bring to your kind notice that we have ever been your most regular customer and we belong to a very reputed business family o[censored]daipur. This fact can also be verified from your dealer and all and sudry of the city.

Your attitude of rejecting the claim is highly objectionable and has set us thinking as to what action we ought to initiate against your company for your uncouth behaviour. As a matter of fact the money paid for the purchase is not the critarian, but your high-handed attitude has forced me to write this strongly worded letter.

I now lastely request you to please look into the matter, and ensure that in case this is a manufacturing defect ( as admitted by your local dealer ), I am prepared to purchase another pair by paying the difference in cost. In case you do not do the needful fortwith, I shall be constrained to take the matter through my legal counsel, but your most un-businesslike attitude is just not tolerable and I am prepared to bear the costs of legal action for proper redressal, which plwase note.

I await immediate response, before I seek legal redressal.
Cc. M/s. Chetak Sports, Udaipur.

i bought Jo1540 reebok shoes, the rice was wrong when i went home i saw at the box it was written rs.5999 and they give me that at Rs. 6599. there is cheating in such good brands also.
i want to know the real price as when i asked them for the price they said it is wrong as they are from old stock

Pl note that I am yet to receive the product ordered (MITBC-WEB[protected]: Rs. 599) for FREE Reebok Belt and Wallet and Keychain Set worth Rs 2298.

Pl do the needful.

Scan copy of my credit card statement and proof of payment collected frowarded 5 times to the complaint email.

Awaiting redressal of my complaint.

we are incurring costs on constantly calling you at your helpline number.

Hello,

I took the MAIL Today Newspaper 2 years subscription for Rs. 999.00, in which they promise to give Reebok shoes (model SWIFT LP) and MAIL TODAY Newspaper for 2 years.

When I visited Reebok showrooms for the shoes, for the first time i went to the South ext. showroom written in the coupon.The salesmen said that the shoes are out of stock and the only no. that they have is 6 and 11.The salesmen took my cell no. and shoe no. desired and said that will give a call as soon as the shoe comes.No such call came till 2 weeks.Then i visited again and they said that the stock is still not there and the only available size is 6 and 11. This is not the story of one Reebok showroom, I visited two more showrooms(Kamla Nagar and Karol Bagh) and all have the same story.

I want strict action to be been taken against Mail Today as they have made fool out of people.I m sure that many other people have suffered the same thing but no one has time or people are ignoring it and not taking the initiative even to complaint.

Please revert for any onther clarification.

Regards
KARAN RAWAT
[protected]

Reebok Shoes



Manufacturing Defects

Dear Sir
I had bought a pair of shoes (PREMIER KFS – DMP) from Reebok Showroom near Kolkata Airport on 19th April 2009 for Rs 3500/-. At the point of purchase I had enquired for the quality of the product which was rest assured to me that if any defects or damage were reported within 6 months of purchase or usage of 1800 Kilometers would be mended officially.

Within 20 days of wearing my daughter finds that the sole of the shoe can out. I have been patronising REEBOK for last 20 years
And have always reagarded Reebok shoes better than Adidas & Nike but this is the first experience of mine where in 3 weeks itself the sole came out.

I shall appreciate if my complaint is attended immediately

regards

Sachen Verma
[protected]
Gurgaon

I bought Reebok shoes(Bill no. 9973) from Reebok flagship store, Ambience Mall, Gurgaon, Haryana (Tin no. [protected]) on 26/1/09.
The shoes torn in just 3 months and when I complaint it to nearest Reebok store (i.e in Reebok store in Sec-31, Gurgaon), the manager denied to take complaint as it was not bought by his store.
But as this store is nearest to me (just opened one month back), I as a customer is only comfortable to visit there only.

Any how, my concern is that my shoes should be changed.
Kindly see the attached photo.
As I can only send one photograph through this complaint, you may check shoes physically for your satisfaction.


Regards,
Ankush Punj

India Today Book Club, B-47, Indira Enclave, Neb Sarai, New Delhi 110068, Tel 011-[protected], Fax[protected], E-mail: [protected]@indiatodaybookclub.com]

On the basis of advertisement by above reputed India Today Group in the “Telegraph” on 8 Mar 2009 for Reebok shoes worth Rs 2999/- along with good number of other Reebok make items like bag, pair of socks, shorts, T-shirt and towel etc, I placed order over telephone for a set with shoe size of “7” on 8 Mar 2009 at telephone no[protected]. The order no was[protected]. Following were the terms and conditions:

1. Order can only be placed over telephone within 8 Mar 2009 only.
2. Basic charge was to be Rs 2499/- plus courier charge of Rs 450/-
3. Shoe to be supplied is of worth Rs 2999/-

Following are my complaint:

1. Wrong size shoe (size “6”) is delivered. even though the size to be delivered was confirmed to be size “7” by Mr Rashid on 08.04.09 as I talked to him for a long time at telephone no[protected]
2. Advertised courier charge mentioned was Rs 450/-. But Rs 500/- was charged. Besides this, another Rs150/- was charged as VP charge.
3. Committed shoe was to be of worth Rs 2999/-. Delivered item is not of this quality and is of worth < Rs 1000/-.
4. I have sent them e-mail talked to them over phone but no action is taken.
5. Their advertised phone no never works. Toll free no is non-functional. Their fax number[protected] is inaccessible.
6. This is sheer cheating

Dear Customer Care Officer,

I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best available brand in India.

Recently I purchased your Reebok running shoes from your one of your outlets:
Reebok, Mayur Associates, 3-6-423, The platinum, Himayat Nagar, Hyderabad(Ph. No.[protected].
I had taken your model R870364 shoes. I asked for a size of 8 (U.K.) and during trail they had given me the same size, but they replaced it with a shorter size 7(U.K.) when i purchased it. When I took the shoes back home and tried them I found them to be of shorter and immediately went back to the same showroom and asked for the next size. They told me that they don't have the next size and gave me a much bigger size. When I asked them about the availability of the correct size, they said that they are not having and they had no plans for procuring it in the near future. Instead they said that it cannot be available and showed me shoes of other model at a much higher price. They told that they don't even have shoes in that price category.

In fact they even made me purchase shoes (model No-->R346685) of higher price (Rs 1300/- more than the earlier one).When I saw the price of these shoes on the label, the price has been struck off with a marker and a new price has been written with a marker.( The striked off price seems to be around Rs 3599/- where as the marker written price is Rs 4599/-). I think they are looting the customers in the above said manner. Also, I took these shoes half heartedly as they don't want to return the amount though it’s the mistake of the franchisee employee (who has given me the wrong size shoes).

After going through this very unfortunate sequence of events, I have now decided not to use Reebok Brand in any form nor would I recommend this Brand to others ( lost trust in your franchisee and your brand name ( as they said they cannot procure the model /size I wanted) and even with the malpractices your dealer is indulging in).It lead me to a loss of Rs 1300/- more without any satisfaction.

I hope you consider this as a serious matter in terms of your franchisee conduct in indulging in malpractices and not responding in procuring the right size for a pair of shoes.

(I'm writing you this mail as soon as I purchased a new pair of shoes).

P.S.: I hope you start your online option of purchase of accessories as soon as possible.


Thanks,
Y.S.M.SHYAM
RAMNAGAR,
HYDERABAD
500020
PHONE : +91 [protected]
INDIA