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Reebok India Complaints & Reviews

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Last updated Dec 2, 2022
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Reebok India reviews & complaints page 55

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I have purchased a Reebok shoe from Reebok store(A.P.Retail), Mc Donalds Tower, G.S.Road, Bhangagarh, Guwahati, Assam on 05/02/2008.
But my utter surprises, the pasting of the shoe was out within 2 days.So I contacted the concerned store on 09/02/2008.They note down the complain and assured me that my shoe will be replaced by 29/02/2008.
After that I contacted the concerned store on 29/02/2008, then they simply told...
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Hi,

This is Abhishek from Bangalore, India. I bought a pair of REEBOK basketball shoes from Bahrain and just on the second day I wore it, the sticthes have come out on the left side of the right shoe and is torn quite a bit. Now I cannot use it at all as the sponge cushioning will come out. I am very sad and upset as I had saved quite a bit to buy the shoes and they didn't last even 2 days.

I tried registering the grievance on the Reebok website but couldn't locate any section for grievances and complaints. I don't even want a new pair of shoes or a refund, I just request REEBOK to at least repair the shoe and give it back. Please help me
Aug 13, 2020
Complaint marked as Resolved 

REEBOK Basketball Shoes — Top Portion Torn in 6 Days

A pair of Baketball shoes were bought on 14/06/ 12 from the Reebok Store at NH 1 Outlet Stores, Kuldeep Nagar, Ambala Cantt. With in a week i.e. after about wearing for six times the top of shoes has given way without any rough use. The shoe code is RB 1002 XC/MOK J22789.
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    Around 6 months before i brought a sandles for Rs 1299, but after 2 months sole of the sandles started coming out ,i got repaired with the retailer then it worked fine for around 2 months ,again same problrm persisted last month (january) i contacted the showroom for replacement but instead of that they again repaired it ,Now for the 3rd time in 6 months sole is sgain out .
    What to do?????????????
    Did''nt expected such a fine n super quality from RBK

    Anirudh Bose
    Delhi
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      i bought a pair of canvas shoes for 1490,,back in september..i found a manufacturing defet in them and went to my dealer..they said that the shoes will be replaced till 15th january 2008..but till now there is no replacement and they are saying that we are not getting the stock so we can not replace your shoes..now i want my money back or my canvas shoes and that too replaced..

      please take action against this...
      address...
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      I bought a pair of Reebok running shoes on 15/12/2007. Hardly after 4 or 5 days of regular use, there were major fractures within the outer sole of both the shoes. It is expected that the sole will be light and flexible for running but at the same time there would not be any material in it, so soft,that it will crumble/fall apart within 5 regular use. I think for design purpose the sole has been constructed with some soft materials which is unable to take pressure!It might be some design problem. I am requesting the company to look into the matter and see that I get a replacement. The details are given below:

      date of purchase: 15/12/2007
      price: Rupees 2490.00
      no of time used:5
      date of return: 06/01/2008
      shop name in Kolkata, India: Tarini Creations Pvt. Ltd.; near Dum Dum Airport, Kolkata
      Bill No.9078 / 1-183531
      Aug 13, 2020
      Complaint marked as Resolved 
      I have been working in an esteemed Institution (High School with nearly 5000 students) in Kolkata where we refer our students to purchase their school shoes from specific outlets of Reebok (mainly Shakespeare Sarani & Sarat Bose Road. We have received complaints from parents that Size 1 is not available since last 3 months and the response/initiative of the customer service personnel is very dissatisfactory. Under such circumstances, the students face difficulties wearing torn and worn out shoes which also gives shoe bites since they are growing in size. Fervent request for availability of all sizes is highly appreciated alongwith a response to this concern from the Managing Directors and CEOs, since this is not only a shame for the Institution for referring to such valued companies for purchase of shoes but a loss for the company of nearly 5000 pairs of Reebok shoes.
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        Reebok Shoes — Poor Quality of Reebok Shoes

        Dear Customer Care Officer,
        I am a regular customer of Reebok shoes for last 10 years. I purchased a pair of shoes (77119-Cl Tech. LP) around one year back from one of your franchisee outlet M/s GRIP SALES PVT. LTD. (C), 9,10,11&12/4, Atur Park, Sion Trombay Road, Chembur, Mumbai – 400 071. On using the shoes for less than 4 months, I found that the pasting of the sole has opened. I lodged a complaint at your franchisee...
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        i recently bought a shoe from the reebok outlet nearest to my house.
        i bought the AVIATOR (sheer grey /baby blue).the price of this shoe have been printed as Rs 1090 on the shoe. and same feeded on his computer . but the shop representative claimed that " nowadays this shoe is coming with the name PROTON and the price has been raised to Rs 1490,hence i will charge you Rs 1490 instead of Rs 1090 ". my complaint is that when i am taking the old version of the product hence i should be charged for the old version only ,why for the new revised version.
        the reebok india company outlet from where i purshased the shoe is located at :
        GD-23,MAIN ROAD PITAMPURA NEW DELHI
        PHONE :[protected]
        Aug 13, 2020
        Complaint marked as Resolved 
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          Reebok - Shoes Mrp Rs 7000 — Within 15days...Pasting Issues..not replacing the shoes

          Dear All,

          I had purchased a pair of shoes Costing Rs 7000 at Rs 4200 in Sale dated 12.01.08 from Pune Rbk Store.
          Within 15 days there were pasting issues. I gave the shoes for repasting...Still there are issues. I happen to speak to Mr Anand ASM Reebok Pune. He is very arrogant.

          I just asked that my shoe to be exchanged as there are issues with the shoes within 15 days. He bluntly kept the phone.br...
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          I strongly recommend that pls do not buy any type of clothing of Reebok.... i am one unfortunate consumer who did so,...i bought a t shirt from their outlet thinking it of a very good reputed btand but after the first wash it left colour and left stains of that colour on the other cloth which was soaked along with it. in short Rs 500 shirt spoiled my Rs 900 shirt....

          More so when i went to the shop again with my complaint, the kind of reponse i got from the shopkeeper was pathetic..so pls be very careful before buying anything from reebok......

          Can somebody pls tell me how to reach the reebok guys....
          Aug 13, 2020
          Complaint marked as Resolved 
          I have purchased Fresh New shoes of Reebok from exclusive show room of south Ext.part one new Delhi, found poor quality and manufacturing issue with shoes, it having bottom side defectiveness.
          Believing on big brand of reebok stores i purchased shoes and used it for routine jogging, but to my surprise in no time of 6 months sole of shoe gave its way and added to a very poor and cheap look to such a big branded shoe company, and the damage is such which cant be even repaired by cobbler coz the part is so soft and spongy that it cant be stitched. certainly my investment for shoes of 4500/- has gon in vain and will take cognizance next time never to visit such fake stores for any accessorial shopping which have very short shelf life, hope this complain does'nt fall on deaf ears.

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            Reebok Shoes — Defective shoes

            Quality controller,
            I bought a pair of rebok shoes from Nagpur City from MS Sahil Sports Enterprise,44 Poonam Chanmbers, Nagpur 13 vide Reciept No 18181 (date not mentioned) must be Nov-dec 06 and paid Rs 2555/- through Credit card. The model of the shoe is[protected]VS Pivot (MRP 2690). The shoes got snapped from the soul .The right side of the toe has got cut off from the soul within six months of purchase due to manufacturing defect....
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            Reebok India — Inferior Quality Leather .

            To ,

            Reebok India ,
            Customer Care

            I bought a pair of Reebok Indoor Shoes ( article no. RB 507 PYE[protected] for Rs.2,999.00, from Authorised Reebok Outlet in Sec 17 E , Chandigarh , on 28.09.2007 , but within 3 months the upper leather portion of both the shoes got badly cracked .
            I reported the problem to Reebok , Sec 17 E, Chandigarh , and handed over the cracked shoes to them.
            on 31.12.2007...
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            Reebok Shoes — Manufacturing Defects

            Hi,
            I had bought a pair of shoes from Reebok Showroom at 7B Middleton Street, Kolkata 700071 on 09th March 2007. At the point of purchase I had enquired for the quality of the product which was rest assured to me that if any defects or damage were reported within 6 months of purchase or usage of 1800 Kilometers would be mended officially.

            I had some genuine reasons to revisit the showroom for some quality defects with...
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            Reebok India — about reebok shoe

            I had bought a reebok shoe from CDS canteen from dananpur cantt. , patna. But it torn out soon in six month....
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            Dear Customer Service,

            I purchased Reebok Shoes from M/s. style Gangtok @Rs.2990/- which apparently was new range. One shoe got torn without any outside force and other piece was also getting off in same way.
            On my complaint the store took shoes from me and send it company details of form were PGSC No.1-154455 size 8 on 21/11/2007 and was told it will come back in weeks time,but after 11/2 one and half months i got same torn shoes returned with no explanation on customer claim form which apparently is to be comleted by product manager.

            I regret to say that being regular purchaser of your product such careless action was not expected on companies part. My shoes were not replaced but atleast i should have got proper explanation on that
            i purchsed i reebok bag from sudexo voucher from ne sopping two month ago.but still i not receved that bag .and no any responce from reebok side my order cod no is S0639. tell me what i shoud do.my add.su 22 23 24 bhikaji cama bhawan, bhikaji cama place new delhi-110067.
            hi ! i am sunil bansod i am very happy your prodect i am not complait.
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              Hi,

              I purchased a pair of Reebok shoes costing Rs 6490 from the Reebok Shop in MGF Mall in Gurgaon on 27th October 07. Its PGSC Number is 1-53350. Within two weeks the outsole of the left shoe started coming off and the one on the right had become loose. I returned it to the shop via Customer Claim Form number 4495. I was returned the pair of shoes with only the left outsole pasted after a week. I was assured that in case the other sole came off the product would be replaced.
              Within a week the outsoles of both shoes started coming off and I returned the pair on 27th November 07 in a pathetic condition via Customer Claim form number 4498 and I was told the shoe would be sent to HO to get it fixed again. I called the shoe shop several times and also visited them but the shoe has not yet returned. Also there is no point in sticking it since as earlier another part of the outsole would come off. Its the 7th today and in spite of spending a huge amount of money I have no shoes. I had bought the pair out of necessity and I can't afford to spend more.
              I request you therefore to either provide me with a pair of good shoes of the same value or give me my money back, since I could buy 4 pairs of more sturdy shoes form the local market for the same amount.

              Ramesh
              Aug 13, 2020
              Complaint marked as Resolved 
              i wanted to buy myself the reebok pump-2 from my local rbk shop only to be told that the reebok pump-2 was only a demo range to test the public on the new shoe, i am very disgasted in reebok shoes and would like an explenation for that! thanx
              Hello,
              I have been using Reebok Sports shoes since 15-20 years. Just for your information my 2nd last pair was a Reebok Premier Road Plus[protected] and the last pair was a Reebok Premier Elite[protected]. I paid about Rs 5, 000/-for the last pair which is about a year old and have used only for walking for about 8 months and have never used them in the rain or on the beach nor have I ever washed them.
              THE COMPLAIN : The Sub Soles have opened up.
              MY QUESTION : How can this happen to Premium Reebok shoes in a span of less than one year? and that too used only for walking?
              Irequest you to kindly look into the matter to get my shoes fixed/replaced at the earliest.
              I have purchased my shoes from your Franchisee outlet in Panjim - Goa.

              Expecting your positive and quick reply.
              Thanking You I remain,
              Yours Sincerely,

              Dr Gregory I Pereira
              Goa
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                Dear Customer Care Officer

                I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

                I have been purchasing and using the Reebok Brand products that it is the best availble brand in India. On the same pretext I purchased a T shirt from the Reebok retail outlet at Pune Invoice no 843 on the 15.9.7, product MSL 6105A1100 verical strip T shirt.On using the same and after 2 wash the vertical strip faded and los its color. In the 2nd wash while washing the same with other clothes the T shirt got some stain marks.On visiting your franchisee in fatima nagar Pune on the 7.10.7 the person says we are a discount store hence no warranties are accepted from this store. When he came to know that he T shirt was not bought under discount & was billed on mrp, he pointed out the stains on the T shirt and gave me a customer claim form no 1492 dt 7.10.7

                Later after following up they tell me that the same is rejected coz of the stains on the T shirt. Nobody is ready to accept that the color has faded in just 15 odd days.

                After going through this very unfortunate sequence of events I have now decided that I will continue to use Reebok Brand as the brand is good, we all know it & will not deprive myself only coz of few foolish people at the franchisee . Rigidity and Rude Behaviour of your franchisee outlet employees would only tarnish Brand Image and Reputation of your Company.


                If you really feel concerned about this mail I atleast expect a reply.

                Thanks
                Manoj C sethi
                b 101 sunflower apts
                off NIBM road
                Pune-411048
                [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
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                  Reebok Shoes — Defective pasting on shoes

                  Dear Customer Care Officer

                  I bring to your notice the sequence of events which are self explanatory in eroding the confidence of a customer in reputed brand like Reebok:

                  I have been purchasing and using the Reebok Brand shoes including accessories for last few years with a confidence that it is the best availble brand in India. On the same pretext I purchased a shoe around one year back from one of your franchisee...
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                  Ihad bought a pair of Reebok shoes from Balaji Enterprises, # 21,9th Main, 3rd Block, Jayanagar, Bangalore-560011 on 25th August 2006.But within 6 months the sole of the shoes came out and I was not able to use it.On my complaint to them they said the warranty is only for 3 months and they refused to take my complaint.The invoice nunmber of my purchase was 4966, dated 25th Aug.2006.Then since Iwanted to use the shoe I had to pay up to get it repaired.Even the repairs done was a shaby job.Iam surprised by the fact that such a branded company could cheat the customers this way.Hope you will do something regarding this.
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Reebok — defect in product

                  i purchased a school bag from reebok(model town-2, delhi) n i took it to school fr just 20 days.till there were just 2-3 books it was fine but whn i added 2-3 more it was torn completly.when i took it to the show room they asked me for the bill n when i got home i dint get the bill i told them they asked me the date of purchased i told them they gave me a bill n said u will get a new bag in 15-20 days after that they told me that the bill the gave me was not correct n the bag is back n after that they told me we will give u a call when i will be okk n nw its around 2 months i have not got any feed back yet.were much disappointed by the poor quality of reebok.i kindly request the manager to please look in the matter n give a feed back


                  Abhishek vasandani
                  255 gujranwala town-3 second floor delhi-9
                  [protected]

                  Reebok Shoes — Defective shoes

                  Dear sir,

                  Lat november i bought a reebok shoes from bangalore within 3 months whole of the pasting of the sole of shoes has came out.Currently i am placed in delhi and have taken the shoes to many reebok stores but no one is reponding me in the proper manner. I am also having the bill of the shoe and also the torned of sole pieces from the shoe. Please help me in getting my shoe exchanged.
                  I have purchased a Reebok Jagger Wrist Watch White Dial Item Code R1094, through India Today Bagit, from Today Retail Network Pvt Ltd vide their Invoice No TRNPL /DLI/10-11/150407 date 14.01.2011. The watch was received on 25.01.2011 by speed post. From the time of receipt it was observed that hour and minute hands move / slide as the hand is moved. I have raised complaint to The Reebok Customer care e mail Id given in the Guarantee Card. No reply has been received from them so far. The watch carries a price tag of Rs 2999.00. It is not understood how to avail the warranty service from the manufacturer. Please advice.

                  N.PAULPANDIAN,
                  2-2-51, II Street, Ramnagar,
                  T.Kallupatti PO.,
                  Madurai Dist,
                  Madurai-625702
                  Mobile No.[protected]
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                    The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                    I had purchased Reebok brand shoes from authorized shop of the company in Delhi on 06.04.2007. I found that stitch thread around eye hold was coming loose. On pointing this out the company through their authorized dealer in Delhi changed the shoes on 08.04.2007. However, the shoes subsequently were found very tight and damaging my feet. On 26.04.2007 I communicated to the Company at their E-mail address this aspect including request that matter be dealt in Lucknow as I am posted in Lucknow.
                    The company in its e-mail correspondence admitted that dimensions of the shoe can vary because of styling which was exactly the cause of my discomfort because of these shoes. However, the company felt that shoes cannot be replaced as I had used them and they thus cannot resell the same. After much e-mail based correspondences in which Company representatives used inappropriate language, the Company agreed to examine the shoes. Accordingly, the shoes were left at the Company designated store at Saharaganj, Lucknow on 12.05.2007.
                    Since then, despite repeated reminders, there has been no communication from the Company as to what has happened to my claim to have these shoes replaced. Thus the Company has deprived me o[censored]se of shoes for more than three months in spite of having invested substantial amount of money. It is requested that this matter may be taken up with the Company to find out:-
                    (1) Why the Company shoes were of different size in spite of declaring on the shoes the size for which they were bought? Incidentally company has accepted this aspect and I quote from their email to me ‘Footwear of various models may vary in dimensions because of styling’.
                    (2) Why Company representative use inappropriate language while corresponding with the customer?
                    (3) Why a multinational Company which spends huge amount of money globally on advertisement deals with the customer who points out the problems insensitively?
                    (4) Why it has taken Company so much time from 12.05.2007 till date that it does not find itself capable of responding to the customer in spite of having taken back the shoes for examination.
                    (5) Whether the company will ultimately decide on the issue or legal action for which a customer is always poorly equipped compared to a multinational company is the only recourse?
                    (6) Does the Reebok Company have the same policy towards its customers in Europe and America in similar circumstances?
                    Aug 13, 2020
                    Complaint marked as Resolved 
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