Reebok India Complaints & Reviews

Dear Sir/Madam

Regret to inform you that I had purchased Costly pair of shoe from Mumbai on 18th Nov2007. I am surprised that suddenly The sole of same pair has been removed and at present it is not in usable condition with in six month of short period.

Pl communicates if required I am ready to send the Photograph with scanned invoice copy with credit card payment receipt of Reebok India.

Your immediate action for Refund of money or replacement in this matter will be highly appreciated.

I will give you 1st reminder after 3 days Hence pl take this matter seriously & inform status ASAP.

Thanks & Regards
Ashish Rana
Dy.Manager - Commercial
SUZLON ENERGY LTD
Rotor Blade Unit:Bhuj - Kachchh
Phone: +[protected]
Cell : +91-[protected]
email-ashish.[protected]@suzlon.com

Dear Sir,
I had bought a reebok shoe at the authorized outlet in kochin kerela last year and being in the Navy, the shoe was used very sparingly as onboard we wear sandals or uniform shoes.This is readily obvious from the sole abrasion which is almost nil. Despite all this, the left shoe sole suddenly sepaqrated all along the inner side of the shoe one day.

I was appalled that a company like reebok could give such poor quality. If this be the case -probably because reebok makes their shoes in China, we might as well buy the hinese shoe at a tenth of the price. Maybe the Chinese are deliberately sabotaging the big brands to reduce their credibility and improve chinese sales.
Whatever, I expect reebok to replace the shoe pair and would appreciate the same without dragging the company to the consumer forum and negative publicity.

Regards, Cdr Joshi !

Hi,
I have received a gift voucher for 3night 4days free stay from reebok, & want to book the same, but unable to do same on the mentioned link on voucher ie on http://OnlineRedemptionCentre.com/India/RBK, So please assist as i would like to book the same.the telephone numbers mentioned in the voucher are always busy.

i have also bought a rbk shoe from neelkanth traders, noida on 27 jan 2008. after 38 days it was found defective as the pasting of net of shoe becomes weak from inside. when i showed this problem to my nearer factory outlet of rbk( hooda enterprises) in yamunanagar(haryana), they said that it should be taken to that rbk showroom from where u have purchased that. its not easy for a customer to go again 180 kms to get replacement of shoe.

Dear Sir,

We are using reebok trade mill since 9 month right now we have problem with trade mill . trade mill is running its maximum speed so that we can not adjust the speed accourding me. so that we have facing the problem.

Kindly attand this problem as soon as possible so that we can comfartably use the trade mill

I have purchased a Reebok shoe from Reebok store(A.P.Retail), Mc Donalds Tower, G.S.Road, Bhangagarh, Guwahati, Assam on 05/02/2008.
But my utter surprises, the pasting of the shoe was out within 2 days.So I contacted the concerned store on 09/02/2008.They note down the complain and assured me that my shoe will be replaced by 29/02/2008.
After that I contacted the concerned store on 29/02/2008, then they simply told me that my shoe was sent to the Head Office and I will be able to get it within 2-3 days.
Then on 06/03/2008, they told me over phone that I will be given the shoe on or before 13/03/2008.
I contacted them once again on 13/03/2008, but they informed me that it will take another 2-3 days.
Next on17/03/2008, I went to the store to enquire about the shoe, but this time also they simply refuse to give me the shoe, citing that there is no response from the Head Office.
Now, I am surprised to see how Reebok claims that their customer services are good .OF COURSE THEY ARE GOOD ENOUGH TO CHEAT COMMON CUSTOMER.

Hi,

This is Abhishek from Bangalore, India. I bought a pair of REEBOK basketball shoes from Bahrain and just on the second day I wore it, the sticthes have come out on the left side of the right shoe and is torn quite a bit. Now I cannot use it at all as the sponge cushioning will come out. I am very sad and upset as I had saved quite a bit to buy the shoes and they didn't last even 2 days.

I tried registering the grievance on the Reebok website but couldn't locate any section for grievances and complaints. I don't even want a new pair of shoes or a refund, I just request REEBOK to at least repair the shoe and give it back. Please help me

Around 6 months before i brought a sandles for Rs 1299, but after 2 months sole of the sandles started coming out ,i got repaired with the retailer then it worked fine for around 2 months ,again same problrm persisted last month (january) i contacted the showroom for replacement but instead of that they again repaired it ,Now for the 3rd time in 6 months sole is sgain out .
What to do?????????????
Did''nt expected such a fine n super quality from RBK

Anirudh Bose
Delhi
[protected]

i bought a pair of canvas shoes for 1490,,back in september..i found a manufacturing defet in them and went to my dealer..they said that the shoes will be replaced till 15th january 2008..but till now there is no replacement and they are saying that we are not getting the stock so we can not replace your shoes..now i want my money back or my canvas shoes and that too replaced..

please take action against this...
address of the showroom:
reebok store
near lily resorts
G.T. road
jalandhar.




complaint by:
Parvinder Singh
+91-[protected]
JALANDHAR

I bought a pair of Reebok running shoes on 15/12/2007. Hardly after 4 or 5 days of regular use, there were major fractures within the outer sole of both the shoes. It is expected that the sole will be light and flexible for running but at the same time there would not be any material in it, so soft,that it will crumble/fall apart within 5 regular use. I think for design purpose the sole has been constructed with some soft materials which is unable to take pressure!It might be some design problem. I am requesting the company to look into the matter and see that I get a replacement. The details are given below:

date of purchase: 15/12/2007
price: Rupees 2490.00
no of time used:5
date of return: 06/01/2008
shop name in Kolkata, India: Tarini Creations Pvt. Ltd.; near Dum Dum Airport, Kolkata
Bill No.9078 / 1-183531

Dear Customer Care Officer,
I am a regular customer of Reebok shoes for last 10 years. I purchased a pair of shoes (77119-Cl Tech. LP) around one year back from one of your franchisee outlet M/s GRIP SALES PVT. LTD. (C), 9,10,11&12/4, Atur Park, Sion Trombay Road, Chembur, Mumbai – 400 071. On using the shoes for less than 4 months, I found that the pasting of the sole has opened. I lodged a complaint at your franchisee outlet and I was offered to purchase a new pair against its replacement. The second pair of shoes (55717 – Versa Run LP; Bill No. 9699 dated[protected] also had a similar problem. Once again the complaint was accepted and I purchased another pair (155015 – Stride Runner; Bill No. 225 dated[protected] against its replacement. It is very sad to tell you that the third pair of shoes also had a similar problem. But this time I was not able to find the Bill and approached the shop without the Bill. But your franchisee outlet did not register the complaint and said that nothing could be done without a bill. Subsequently I was able to find out the Bill after thorough searching and I immediately rushed to the shop. But by the time I reached your shop the warranty period was over and it was bluntly told by your franchisee outlet that nothing could be done after the warranty period (i.e. 6 months) is over. After my request, at least the complaint was registered (Complaint Bill No. 3551 dated[protected]. Today (i.e. on 23.1.2008) when I complained the shop, I was told that they are not able to contact the company representative and and I was asked to contact only in the month of February.

I would like to convey following things through this letter.

1. What has happened to the quality and reputation of Reebok shoes? It has deteriorated to such an extent that 3 consecutive pair of shoes could not last even up to the warranty period.

2. It is a mental torture to purchase the shoes and keep the Bill in a safety vault or a locker as if it is gold or some highly valuable property.

3. If a customer is not able to locate the Bill for two months, does it mean that your responsibility is over?

4. Even after a period of one month your franchise could not contact the company representative in this age of advance information technolgy.

It may be painful to say that with this sort of experience it is very difficult to maintain further relationship with Reebok.

- M N JHA
Scientist, Bhabha Atomic Research Centre
Trombay, Mumbai - 400085
Phone:[protected]R);[protected]R)

i recently bought a shoe from the reebok outlet nearest to my house.
i bought the AVIATOR (sheer grey /baby blue).the price of this shoe have been printed as Rs 1090 on the shoe. and same feeded on his computer . but the shop representative claimed that " nowadays this shoe is coming with the name PROTON and the price has been raised to Rs 1490,hence i will charge you Rs 1490 instead of Rs 1090 ". my complaint is that when i am taking the old version of the product hence i should be charged for the old version only ,why for the new revised version.
the reebok india company outlet from where i purshased the shoe is located at :
GD-23,MAIN ROAD PITAMPURA NEW DELHI
PHONE :[protected]

Dear All,

I had purchased a pair of shoes Costing Rs 7000 at Rs 4200 in Sale dated 12.01.08 from Pune Rbk Store.
Within 15 days there were pasting issues. I gave the shoes for repasting...Still there are issues. I happen to speak to Mr Anand ASM Reebok Pune. He is very arrogant.

I just asked that my shoe to be exchanged as there are issues with the shoes within 15 days. He bluntly kept the phone.
I definately understand that shoes are bought in Sale. If the customers are given defected lot, that should be definately be mentioned in the ads. When buying shoes nobody said to me that there is no warranty nothing.

In this age where "Customer is the king", the kind of treatment being metted out to me i am very shocked. ... I have decided never to buy reebok merchandise.

I spent a whooping 4200. Its definately not less.

Kindly do the needful..

Regards,
Soumyadeep Sur

I strongly recommend that pls do not buy any type of clothing of Reebok.... i am one unfortunate consumer who did so,...i bought a t shirt from their outlet thinking it of a very good reputed btand but after the first wash it left colour and left stains of that colour on the other cloth which was soaked along with it. in short Rs 500 shirt spoiled my Rs 900 shirt....

More so when i went to the shop again with my complaint, the kind of reponse i got from the shopkeeper was pathetic..so pls be very careful before buying anything from reebok......

Can somebody pls tell me how to reach the reebok guys....

Quality controller,
I bought a pair of rebok shoes from Nagpur City from MS Sahil Sports Enterprise,44 Poonam Chanmbers, Nagpur 13 vide Reciept No 18181 (date not mentioned) must be Nov-dec 06 and paid Rs 2555/- through Credit card. The model of the shoe is[protected]VS Pivot (MRP 2690). The shoes got snapped from the soul .The right side of the toe has got cut off from the soul within six months of purchase due to manufacturing defect.

I being a Central Govt Officer, was transferred and the reciept was mislaid. I sent back the shoes in Nov 07. The shopkeeper returned back the shoes afte two months saying he cannot help me.

Why should i not file a case in the consumer forum. All i want is replacement of the shoes to be ordered anywhere in RAIPUR (Chattisgarh) or Nagpur (maharashtra) within 15 days of filing this complaint. I am ready to sent the shoes for examination through courier at my cost.
In case the same model is not available, i am ready to pay for the difference of price for other suitable model.

K.V.R.Murthy
Mob [protected]

To ,

Reebok India ,
Customer Care

I bought a pair of Reebok Indoor Shoes ( article no. RB 507 PYE[protected] for Rs.2,999.00, from Authorised Reebok Outlet in Sec 17 E , Chandigarh , on 28.09.2007 , but within 3 months the upper leather portion of both the shoes got badly cracked .
I reported the problem to Reebok , Sec 17 E, Chandigarh , and handed over the cracked shoes to them.
on 31.12.2007 , They agreed & accepted the shoes and gave me the complaint no., saying that the shoes will be replaced after company's inspection within the week , but till date no action has been taken , and the attitude of their staff towards the post sale problems is pathetic .

For a reputed brand like Reebok , this sort of post sale service is not acceptable .

I hereby request the company to replace the shoes or refund my money .

Thanks ,

Pankaj

Hi,
I had bought a pair of shoes from Reebok Showroom at 7B Middleton Street, Kolkata 700071 on 09th March 2007. At the point of purchase I had enquired for the quality of the product which was rest assured to me that if any defects or damage were reported within 6 months of purchase or usage of 1800 Kilometers would be mended officially.

I had some genuine reasons to revisit the showroom for some quality defects with 6 months of purchase. The usage was also well within the required parameters since I wear the shoes twice a week (on Friday & Saturday to Office) and I commute by either Underground Metro Railway or by Taxi (so the question of wear & tear of the same is very remote in such limited usage).

The defect that I encountered was that the side area of my shoes wherein the net and the sponge was applied got torn and the foot is now exposed off the shoes and also the portion of leather that was attached to the shoes bottom sole was cut and not detached. The executive at the showroom was completely satisfied and convinced with the dissatisfaction and asked me to submit the shoes which would be sent to Gurgaon Factory for repairing. I trusted the gentleman since he is associated with a Company that has built customer trust and goodwill across the globe for last couple of decades.

When I received back my shoes, I found that some foreign particle was pasted in the damaged area of the net area and I was again rest assured that now it should have no problems for a year or so. But the other defect that I reported was still unattended that the portion of leather that was attached to the shoes bottom sole was cut and not detached. I pointed the same to the sales executive there but he tried answering in vague. I was unsatisfied with the repair work but had no other options to take back the shoes.

Within 15 days I found the pasted material coming off the shoes and it was a plastic piece pasted therein without any sponge or foam material pasted. I was out of my patience to see that rather pasting a patience of leather, a plastic was pasted and that too now the condition was as before that the foot portion was again exposed off the shoes. I revisited the showroom but then it was out of the warranty period by 15-20 days. The same sales executive attended as tried convincing that the solution / glue that was used would work on plastic and not on leather due to which the plastic sheet was pasted. This was something disgusting to digest. Then he admitted that the pasting had come off and that a repair to the shoes was needed. He again asked me to submit the shoes, which would be again sent to Gurgaon Factory for repair. I asked him to put things into record that the same repair work was called for again and this was some lack of service work on Reebok part. I also asked him to place it to the appropriate forum that I am ready to buy a new pair of shoes paying off the differential in price. Then I submitted back the shoes with the company.
After about 12-15 days they called me saying that they have received back the shoes from Gurgaon Factory and the same has not been repaired because the warranty period has expired. Now, considering the entire story that I have narrated and could be confirmed at your end, is it something that I should be responsible. I had played my role well within the warranty period and due to some lack of service from your end is making me pay the price for a genuine purchase from your store. I am sincerely dissatisfied and humiliated. May be that I would indeed end my customer relationship with Reebok and never visit any of the store to buy any merchandise but along with this I would also try convey to people about the inside story and the hidden fact behind every such purchases.

Please do not treat any of my statements as a threat made to the company but a genuine inconvenience / dissatisfaction and my regrets towards the Company.

Request you to place yourself in my shoes, treat me as a genuine customer making a genuine purchase without understanding that I would have to face so much of mental trauma and try resolve the issue at least communicating me back about the further course of action from your end and the further course of action that I may need to take from my end.

I hope to hear from you soon.

I had bought a reebok shoe from CDS canteen from dananpur cantt. , patna. But it torn out soon in six month.

Dear Customer Service,

I purchased Reebok Shoes from M/s. style Gangtok @Rs.2990/- which apparently was new range. One shoe got torn without any outside force and other piece was also getting off in same way.
On my complaint the store took shoes from me and send it company details of form were PGSC No.1-154455 size 8 on 21/11/2007 and was told it will come back in weeks time,but after 11/2 one and half months i got same torn shoes returned with no explanation on customer claim form which apparently is to be comleted by product manager.

I regret to say that being regular purchaser of your product such careless action was not expected on companies part. My shoes were not replaced but atleast i should have got proper explanation on that

Hi,

I purchased a pair of Reebok shoes costing Rs 6490 from the Reebok Shop in MGF Mall in Gurgaon on 27th October 07. Its PGSC Number is 1-53350. Within two weeks the outsole of the left shoe started coming off and the one on the right had become loose. I returned it to the shop via Customer Claim Form number 4495. I was returned the pair of shoes with only the left outsole pasted after a week. I was assured that in case the other sole came off the product would be replaced.
Within a week the outsoles of both shoes started coming off and I returned the pair on 27th November 07 in a pathetic condition via Customer Claim form number 4498 and I was told the shoe would be sent to HO to get it fixed again. I called the shoe shop several times and also visited them but the shoe has not yet returned. Also there is no point in sticking it since as earlier another part of the outsole would come off. Its the 7th today and in spite of spending a huge amount of money I have no shoes. I had bought the pair out of necessity and I can't afford to spend more.
I request you therefore to either provide me with a pair of good shoes of the same value or give me my money back, since I could buy 4 pairs of more sturdy shoes form the local market for the same amount.

Ramesh