Reebok India Complaints & Reviews

Order number[protected]
Ordered a shoe from their online store. Had to return due to a size issue. After they picked up my order, I sent them a mail for my new bank account details for the refund amount because the source of my payment account was closed. They picked up my shoe on the 9th of December and on the same day I did provide them with my concern and bank details. Reebok still initiated the refund on my payment source account which has been closed, even after I provided them the details days before and even after calling them and informing them the same. They didn't even bother to check my mail or to reply to it. I called them on 13th December again and again, the day they initiated the refund, that they bothered to reply to my mail containing the bank details which was after 5 days. They did reply to me that they will initiate the amount now for the refund but I haven't received any amount from them and also their customer service is least interested in helping me out. They don't even care to help. They always keep telling me that they have initiated the amount and it has been refunded in my closed bank account. How dumb can anyone be? even after providing the new bank details, they didn't bother to check the mail for 5 days or reply. It was only after the refund was initiated and I called them again and again that they bothered to only reply to my mail. My money is gone now and reebok doesn't even care. PATHETIC SERVICE! NEVER BUY FROM REEBOK AGAIN.

Dear Team,

Today is the 16th day since the order was placed, yet I have not received the parcel. Thrice I have received OTP from ECom Express but they have not delivered the product.
Kindly look into the matter urgently and arrange the delivery ASAP, else I have to escalate to Consumer Forum Cell.

Regards,
Sudip / [protected]

I ordered for track pants with Shop4reebok vide my Order Id[protected] on 10 Dec 2021. The order was for Men's Reebok Training Elements WOVEN Pants. However, I received Synthetic Pants which is, certainly NOT WOVEN. As per Wikipedia "Woven fabric is any textile formed by weaving. Woven fabrics are often created on a loom, and made of many threads woven on a warp and a weft."

I contacted the customer care of reebok immediately. They asked me to send an email to customer.[protected]@reebok.com. Since then I have sent them six emails on every alternate date. I have not received any reply to any of my emails. When I try to call customer care, I only get a recorded message that all customer care representatives are busy attending other customers. Sometimes I even hold on to my call for almost 15-20 minutes before I give up. I feel the product description on the website is Incorrect.
I wish to return the same. However, customer care is non-responsive. This amounts to cheating customers and not responding to their grievances. Please help resolve the issue.

I contacted customer care many times regarding cancellation of my order No[protected]. The said order has not been cancelled till date and refund was not processed. Reebok customer care has taken my cancellation request on 01 Dec 2021 and is telling refund will be processed once the item received back to warehouse and courier company is saying your item is still at delivery centre and will not be sent back to warehouse until reebok give cancellation request and return to origin to courier company . Today 17 Dec 2021 No update

Dear Team,

Today is the 11th day since the order was placed, yet I have not received the parcel. As mentioned in my previous email, twice the delivery man came and could not deliver it due to their server problems as they couldn't generate OTP. Yesterday was again the second time I received OTP from ECom Express (the first OTP was received on 11th Dec) but they didn't deliver the product. They called me yesterday afternoon over phone and I told them I am keeping myself free to receive delivery of the product, but they didn't turn up yesterday. As a customer, I do expect professional approach from your end.

Kindly look into the matter urgently and arrange the delivery ASAP.

Regards,
Sudip / [protected]

Dear Team,
I have not received the consignment yet, and its been more than a week now. Twice the delivery man came and due to some technical issues on their server the product was not delivered as they couldn't raise OTP. Please look into the matter on urgent basis.

Regards,
Sudip/[protected]

I have bought a pair of shoes from flipkart delivered on 5/11/21 after 20 days o[censored]se the cushion and net around the ankle start to tear. I have complaint to flipkart but the complaint regarding refund aur replace was not resolved then I made complaint to reebok india telephonically and by mail also got responce regarding to send pics of shoe invoice and sticker of shoe. I have sent all the required details but till now 7 days after the complaint no responce regarding complaint from reebok. I think I have made a big mistake by purchasing reebok shoes.

Dear all please don't ever buy from the online store. I had ordered flip flops from the website. Though I recieved the product on-time but I had issue with the size. So I thought of calling them and ask if they can replace with smaller size. After 100's of call someone recieved. He said they can't replace, only they have option of return. He said it will be picked up in 2 days. It's been 15 days now and no one has come to pick up. They never recieve your calls nor reply to your mails. Please don't buy from there website. It is just for name sake.

I have taken jacket from reebok showroom. When they asked me about phone number they have stored name in their database with very wrong wording. Feels hurted alot to see their mentality by your employee. Its is so bad that i cant even share what they fed.

Shoe torn.

I had purchased a sports shoe article number FV0570 9 REEBOK DRI FTW @ 5999/- from REEBOK store located at Ansal Plaza Vaishali Ghaziabad in the name of ADI Sports Shop number UGSR-24 GF Ghaziabad-201001 GSTIN 09AABCC3513G1Z1 vide bill number 221005T10SC00036 dated 02/04/2021.
Shoe was used sparingly, is worn out from inside and it is difficult to use. Show room was contacted and they had shown their unwillingness to handle the issue.
cashier id S1005.cashier, customer name ak gupta, mobile number 9968XXXX61

I have purchased men shoe from rebook india on 7 nov 2021, and i have raised return request on 8 nov 2021 because size was not fit. But till now no one picked up my shoes . I have contacted its toll free numbers multiple time but they didn't provide any solution till now.
Order number:[protected]

I have purchased women shoe from rebook india on 11 nov 2021, and i have raised return request on 12 nov 2021 because size was not fit. But till now no one picked up my shoes . I have contacted its toll free numbers multiple time but they didn't provide any solution till now.
Order number :[protected]

I cant track my orderno[protected] and i cant receive any email from reebok

Have been complaining for return pick up and refund for more than a month, no action has been taken from reebok's side from then.

Hii, i am Akshay Singh. I purchased reebok shoes from amazon on 26 June 2021. i m using these for running purpose. but the shoes front top tear out. i m very unsatisfied about the quality of the shoes. I will never purchase any product of reebok if the are these bad quality products. Just after 40 days the shoes are worn out.
highly unsatisfied.

Hi Team,
Calling service center from last week, no one responding. Please improve service center and call back, else same will happen like reliance.
Shut down

Hii, i am mandeep. I purchased reebok shoes from flipcart on 3 oct 2021. i m using these for running purpose. but the shoes front top tear out. i m very unsatisfied about the quality of the shoes. I will never purchase any product of reebok if the are these bad quality products. Just after 40 days the shoes are worn out.
highly unsatisfied.

Someone named (rajni sharma. Ph: +[protected] called me on my number and told me about reebok gift hamper offer for your number is selected and we will give u reebok kit + redmi note 7 pro, only 6500 rs. We will send the parcel to nearest post office. I said k, can u please verify if it is true. Please verify the co

I bought a reebok chappa lat profit shoe on 10 Oct 21 but it got tore on 30th. The same day I gave it to the shop . They told they would get serviced and on 4 Nov they gave me chappal stitched . When questioned the manager he replied arragontly that this what company has ordered to do.
Please look into the issue and do the needful.
Thank you