[Resolved] Reliance Big Tv — Beware of fraud! Reliance digital TV is a fraud TV network.
Mysore, Mysore District, Karnataka, India
Ours is a few years old Reliance Big TV dish, after that some of the new channels have come to India like Comedy Central, Colors Infinity, etc. we dont get to watch them as the Big TV has not registered or bought the subscription for these networks for us. Then we are stuck to the age old channels and are not able to watch new TV networks even if we wish to. Also the subscription rates are higher than the other TV networks like Tata Sky. They have wider channel network and add on packs are very customer friendly and cheaper. They also have cheaper plans where as Big TV doest have such cheaper plans. Their plans are just more money swindling packs. Customer care is irresponsive as well as irresponsible. You just spend your whole life trying to reach them that shows how much complaints they get in a min. We can neither keep nor sell this set-top box we have got paying RS 3000 etc. Beware of fraud! Reliance digital TV is a fraud TV network. Once we buy the Reliance dish they dont add new TV networks which are available in India. Once we pay for the recharge they don't respond on the customer care to discuss the channel we want to request to add on our TV. 1. Certain popular channels are not available in Reliance Big TV menu at all: like Comedy Central, Colors infinity etc 2. half then channels they provide on packs are kind of Tele brand networks. 3. Every plan you need to take via Customer Care and they dont respond to your call immediately. You need days / weeks to reach them once you do that you are not provided proper services and also they drop your calls purposely. 4. Once you take the yearly plan for example bronze plan which says they provide one regional plan for free but they dont. after one yr you realize your money is deducted from your yearly balance. Thus your yearly plan is not for a year it lasts for 6-8 months only. You pay for one yr and you are forced to recharge after 6-8 months so thus they loot ur money. when asked they reply is u watched other regional channels. 5. Finally, most of the channels you get in these basic packs are useless, which you dont watch which is air's only Telebrand kind of shows. So you get Reliance Big TV you are in a mess.
Complaint marked as Resolved
[Sep 25, 2015] Reliance BigTV customer support has been notified about the posted complaint.
Verified SupportReliance BigTV Customer Care's response, Dec 06, 2015
We regret for the inconvenience caused to you.
We request you to write to us with the following details to assist you better:-
1.Smart Card Number(12 digits):
2. Register Contact Number:
Reliance Digital TV
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