Reliance BigTV Complaints & Reviews

I bought Reliance BIG TV DTH a month ago from one of the dealer and I face the following problems since I bought it.
1: Firstly they install it after 5 days.
2: On the 2nd day after installation I receive only one channel i.e Gyan Darshan for 10 days.
3: On the 11th day the problem was solved but only for 15 days and on 25th the same problem occured and till now it's not solved and I suffered a lot.
4: After calling the customer care they adviced to keep STB on stand by mode first for 2 minutes then for 2 hours and then for 4 hours and the same advice's from 3 days.
Viewing card no.[protected]
Name:Firdous Ali Wani

I purchased 2 Set top boxes of Reliance Big TV on 2nd November 2008. I registered for installation on 3rd and I was confirmed that within 72 hrs, installation will be completed. But the unskilled installation workers from their Service Dealer M/s. Vivek Services came around 7.30 p.m. on 7th November 2008.
We already had a Tata Sky DTH Connection and we stopped making subsciption to them. The Dish Antenna of Tata Sky was connected to one set top box by these unskilled workers and no picture is received from this set top box. We make so many compliants, representative from Big TV Visited and confirmed that the Set Top box is corrupted and needs replacement. Vivek Services says our job is only installation. As on now my problem is not rectified.

I request all Chennai people to check the Big TV installation people whether they are belonging to Vivek Services and if so please be careful and you also will land into problem like me.

I’ve taken BIG TV on 18th of October; it was working fine with all the features. On 29 of October it automatically went off I made a request on the same day to resolve this issue...They have given the complaint on[protected] with an 48 hr SLA to resolve this Issue, but till now they didn’t turn up to resolve this issue, every day I have to give wakeup call to listen their excuses, and I have to obey their immoral commitment. This is really ridiculous and no way acceptable, enough is enough...!


From: [protected]@hotmail.com
To: [protected]@relianceada.com; [protected]@bigtv.co.in; [protected]@relianceada.com; raksha.[protected]@relianceada.com; reliance.[protected]@relianceada.com; anil.[protected]@relianceada.com
Subject: For your attention
Date: Wed, 5 Nov 2008 00:09:46 +0530

Hello all,

Extending the audience as I did not get any response till now.
I'm forwarding this email further to the Mr Anil Ambani group...
here is the current status of my issue - I call the customer support after the SLA given for the new complaint according to them which indeed is my original complaint and only 1 complaint i reported till now after taking the BigTV new connection[protected] and[protected], now the customer support still says that the issue is in problem solving state and as usual does not know when the issue will be resolved nor can he get his manager on the call for my concern but still expects me to wait and watch the show...


Not sure of what to do next after calling the customer support almost 33 times for a single complaint...I'm thinking to give the dummy box (i mean BIG tv)and the antenna to Mr Anil Ambani as a donation so that he can make 1 more BIG TV customer and become the world's 2nd richest man.

Hats off to Reliance...and ALL the best to Ambani group to make some easy money from a middle class indian family and giving BIG promises like BIG TV...



Hello,


To further bring this issue to your greater attention, the complaint number mentioned in the email below[protected] is closed without resolving the issue.

Reason for closure - There was some software problem.

Did the customer support guys call the customer to check if the issue is resolved before closing the complaint number - NO (A big NO)

I called the customer support again, they created a new complaint[protected] and are giving me a new SLA of 48 hrs.

So I logged the 1st complaint on Wed (29th Oct), the issue is not resolved till now i.e Tuesday (4th Nov). so what is the idea behind giving a false SLA to the customer and fooling the customer.

I have asked the customer support guys to take that Box ...i mean BIGTV box and the antenna and return my money back... Unfortunately they are not ready to do that also for me.

So I have lost my Rs 2000 by going for a BigTV connection which is of no use. Is this how Reliance and Mr Ambani is making money in India?

Below are few of the comments on Bigtv for your reference. I hope you either close the customer support altogether or improve it to the extent that they have basic customer support skills and know how to respect the customers when they call and not disconnect the call. As of now they only know to give excuses and false promises.

I purchased a LG 29" CTV from Chandra Traders, Velachery, Chennai on 19th of October 2008. LG had offered FREE Reliance Big Tv DTH connection as Deepavali offer. On 28th of October, the trader called and gave the BIG TV offer coupon and asked me to follow up with Reliance customer care centre. On 28th Oct. I called customer care centre and booked for conection of BIG TV by giving the coupon number which was accepted and in turn on the spot I was given the work order number [protected] and assured that the connection will be effected within 72 hours. After expiry of 72 Hours, I called the custer care centre of Reliance BIG TV and a complaint number 79161800 and assured that the connection will be done within 48 Hours. A representative Mr. Vijayan called me on mobile and asked whether I have the Set Top Box with me so that he can execute the work immediately. I said the work order issued was on LG-Reliance offer hence the set top box has to be brought by him only. The representative said, he will check up with his office and get back to me. From then onwards, I have been calling the Reliance customer care center[protected] everyday for nothing. The incidence started on 19th October and till 4th November No action has been taken by anybody.
Hence, I putup this complaint to show, how the MNC'S like LG and Reliance are serving their customers.Atleast by seeing this complaint which is brought to the knowledge of the WORLDWIDE, I hop, I get the justice.

I HAD PURCHASED RELIANCE BIG TV ABOUT A MONTH BACK.WHEN I APPROCHED RELIANCE TV TECHNICAL DEPT. FOR INSTALLATION OF DISH ANTENA THEY ASKED ME FOR NOC FROM MY HSG.SOCIETY FOR INSTALLATION.MY SOC. HAS NOT GRANTED ME PERMISSION TO INSTALL DISH ANTENNA. MY QUERIES ARE AS FOLLOWS,
1]WHY BIG TV DIDN'T ASK ME TAKE NOC FROM HSG BEFORE PURCHASE?
2]DOES HSG HAS RIGHT TO REFUSE NOC FOR THIS MATTER? CAN I APPEAL AGAINST THIS?
AWAITING YOUR REPLY.
REGARDS,
S.R.MALVANKAR

I have bought BIG TV with the hope that they would offer prompt services in case the need arises. I have actually opted for 'Telugu Plus' option for regional channels but BIG TV has given me 'Tamil Plus'., which is of no use to me. When I asked Customer Care to have it changed to Telugu plus, they made a note of it and gave me a complaint number. But it is three weeks now and still they are not able to do that. But every time I call CC they say it will be done in 2 hrs or at the max. of 24 hrs. It seems BIG TV does not have any interest in supporting its customers. I sincerely advise everyone NOT to opt for BIG TV but go for AirTel Digital TV, which I think would be a better option.

This Bhaskar Polisetty VSS. I have taken BIG TV Connection in Chennai on 26/08/2008 through Reliance Web world, RA Puram Invoice Ref [protected]. My Smart card number is[protected].

In the month of October, 2008 I have shifted from Chennai to Bangalore.

As Instructed by the Big TV Customer Care, I have recharged my account for Rs.750/- towards uninstallation in Chennai and Installation in Bangalore. The recharge has been done on 07th October, 2008. The Recharge coupan numbers as as follows: [protected] (Rs.500/-), [protected] (Rs.200/-) [protected] (Rs.25/-) and [protected] (Rs.25/-).

I have called up the customer care on [protected] and raised a complaint for Change of Address, Un-installation in Chennai, Installation in Bangalore.

The Issue is :

1. Till now the Un-installation / Installation had not taken place.
2. I have contacted customer care requesting the status of the said complaint, I was shocked with the answer given by the Reliance.

According to them the complaint has been closed with the comment that - Customer is un-willing to pay the relocation of expenses of Rs.750/-. But when I told them the voucher numbers and the date of recharge, they confirmed that the recharge had been done successfully.

And again they have raised almost 7 complaints. In all cases the response has been updated as customer is un willing to pay the relocation charges.

The first complaint has been given on 07th October, 2008 and today it is 01st November, 2008. I don't have any clue what I have to do. Call Centre executives not at all giving any professional response.

There is no escalation process as such for the Reliance Big TV. I am suffering and harrassed by the Reliance BIG TV Team for almost one month even after paying the relocation charges.

There is no other number to contact the senior people for BIG TV other than the toll free number.

I have only option left out is to seek the help from the consumer court.

I am really tired and wexed up with the services of Reliance BIG TV.

As a last resort I am writing here to seek any other adivse.

Thanks and regards,
Bhaskar Polisetty
[protected] (Mobile) Bangalore.

Dear Sir,
I purchased big tv's set up box on 26th october from Mr.Manish jha, Sakchi, Jamshedpur and was promised its installation on the same day by 5.00pm but i receiver the work order for installation on 28th after contacting the customer care. Since the last 4 days i have been kept waiting inspite paying for the product. I have been calling the concerned person(Mr.Manish Jha) but either he doesnt pick up the phone or if he does so he only promises that it will be done by the end of the day. In this manner 5 days have gone by but im still waiting for its installation.
My work order num is [protected].

Abhineet kumar
Jamshedpur

I have purchased Reliance BIG TV DTH box on 22/09/2008 from RK Global, No. 10, Ground Floor, 80 Feet Road, Next to Reliance Fresh, Banashankari 1st stage, Srinivasanagar, Bank colony Bangalore - 560 050. They have given closed box. Charged Rs. 2200/- & the receipt no. is 031. After two days one person from Reliance by Name Mr. Nagarj came & install the antena & after two days I got the connection. His contact cell no. is [protected]. After I pay Rs. 2200/-, he supposed to recharge my account with Rs. 700/- (500 + 200). But actually he recharged only for Rs. 500/- . which was not known to me. After a month many channels got disconnected. when I have caaled up customer care they confirmed that my account has been charged for Rs. 500/- only. when I called Nagaraj, he is telling I have done my job. when I called the dealer RK Global on the No. mentioned on the receipt[protected], always I got the message either it is switched off or not reachable. In between when I contacted Customer service they are replying to me to contact Dealer. After paying Rs. 2200/- I am facing this problem. Who is responsible & how my problem will get solved & by when.

Regards,
Prasanna S R

Complaint# 1:

I have opted for taking reliance big tv dth service since it was from a big business entity. Installation was done after 5 days of booking for the DTH service and thought the service must be good. We made use of the service just for one day when the Set top box stopped functioning. It always remains in STANDBY (just after 1 day usage). Complaint lodged on the same day with their customer service. The customer service reps promised to rectify within 48 hrs. We had to wait for more than 15 days to get it repaired after calling more than 20 times (I am serious..called everyday). No amount of requesting, shouting helped us in any way. PATHETIC Customer Service.

Complaint# 2:

The dealer who sold the Set top box cheated us by not informing about the number of channels that come with subscription. We requested a change of channels as there was an option from BIG Tv to choose a boutique of channels. Again the customer rep promised to change within 48 hrs...The same story is repeating...already 72 hrs over still nothing has happened...Not sure how much time it will take this time. PATHETIC Customer Service
I am not sure why customer service is given least preference when launching any service. My advice to everyone is DON"T opt for reliance big tv service.

- a BIG sufferer

Hai,

Geetha here,

We have gone for the installation of Reliance Big TV, As it was working fine from the time of installation (1 month), now the problem is we are unable to get the signals from the Reliance receiver, because of this there is no audio or video. My TV is totally blank. Try to get in touch witht he company representatives, as their is no response from their side.

Can customer care can help me out regarding this issue, as without TV, its really hectic for the childrens. Hope to get issue solved from this E-mail.

Hope to get immediate response from the reliance company.

My sincere and humble advice to all is PLEASE DONT PURCHASE RELIANCE BIG TV even though they will give you big promises of number of channels and cinema halls and all. The installation and service division of the BIG TV is the worst i have ever seen in the customer service division. As all have mentioned they gave 48 hrs time span for the installation and its almost 20 days now since im waiting for the installation to be completed. Customer care people are escalating the call to the next level, where there is no executive to pick the call. I have made around 20-25 calls to them and even one time they didnt respond to me ...
So please dont have BIG TV even as an option in your DTH service !!!

I subscribed for BIG TV for south popular pack @ Rs. 1990. At the time of subscribing, the dealer showed all popular channels included in the package for one year. after 15 days of installation, some news channels like CNBC TV-18, BBC and some other movie Channels like HBO etc., have been stopped telecosting. when i enquired with the customer care, they informed me that these channels are not included in your package. It's nothing but cheating the consumers.

I purchased BigTV on 20-Sep-2008 from Indira Nagar Reliance web world in Bangalore. I raised work order for installation and installation was started after 10pm on 25-Sep-2008. The remote control came with the set-top-box was not working and engineer asked me to check with the store where I purchased. When I went to Indira nagar on 28-Sep-2008 they asked me to report to Big TV customer care. I registered a complaint there but some one in customer support registered a wrong complaint. When I followed up again, I registered a new complaint for remote control issue. My complaint no is. 76962000. From then, I’m following up with Big TV customer care but they simply saying that they have sent mail to some one and my complaint is in resolution state and it will be resolved by tomorrow. So far so many tomorrows are gone. Then, I went to Indira Nagar Reliance web world in Bangalore, they told they can’t do anything; I have to follow-up with Big TV customer care only. They gave me a local head’s contact no. but that number is either switched off or not at all picking up the call. His name is Arun and his number is [protected]. I spent lot of money in calling Big TV customer care every day but all went vain.

I purchased a Reliance Set Top Box (STB) from Reliance World, Cunningham Road on September 30, 2008. The salesmen assured the installation of STB within 3 days of purchase, which never happened. With constant follow-ups with the Bigtv customer care, I managed to have a technical engineer come home and install the STB on the 15th day of purchase. The guy fixed the antenna, tried activating the
smart card[protected], using the recharge voucher. He left with the signed documents saying, the rest of the channels will be available by late evening, which turned out to be untrue.

It is been more than a month from the date of purchase, I get Gyan Darshan and nothing else. The Reliance World, sold the product, but refused to provide any service support for the same, saying the only point of contact is BigTV customer care. The Reliance BigTV customer care is the worst of its kind. There is no politeness and empathy. Many of these people are not aware of the product they support. There is not supervisor available to attend escalation calls. They never hesitate to disconnect the call, when they cannot answer to queries. This shows lack of quality in service (no call monitoring). The outcome of speaking to BigTV customer care is having as many as 8 case numbers, with no resolution till date.

I have purchased Reliance BIG TV before a month.After purchasing I was told that installation would happen in 48 hours.
But it does not happened in that duration.After that I have called their customer support and regiesterd complaint. During complaint registraion I have been told that in next 2 hours their technical support team will conatct me and will do installation.
But technical team contacted me on next day and done installation.
Really a bad support system.No fullfillment of Commitments.

we bought a BIG TV connection on the 2nd of September 2008. We were pormised that the installation would be done in 48 hours, the and the work order number given to us is [protected]. The Set top box was installed after 7 days. We could watch the TV till 16th night of September. After that there was a black screen display and there was nothing visible on the TV Screen. We made the first complaint on the 17th of September at 7:30 AM 2008, We were promised that the issue would be resolved within 48 hours. Since then every day we are contacting the customer care of BIG TV at[protected]. We were given a compliant # 76015207. The customer care people promised us that the issue would be resolved by the Engineer who come and would visit us. On 21nd we spoke to a manager called Joshua and he promised that the issue would be resolved by 22nd of September 2008 10 AM in the morning. We have a call recorded and the manager also said we could take the conversation as a piece of evidence to the consumer court. On 22nd Sep 2008 we contacted the customer care again as there was no response from their side, and spoke to a manager called Ashwini from Bangalore Customer Care Center. She again made a promise to get the issue resolved by the 23rd. On 23rd of September we called back the Customer Care of Reliance BIG TV as there was no action take till then and spoke to a Represantative called Asha Reddy and she took a new complaint and she took it for the remote which is not having any problem in reality. The complaint # is 76456915. When ever We call the customer care of BIG TV the Reponse is very RUDE and ARROGANT. They promise us 24-48 hours time and have been promising the same for the past 15 days. This issue is still not resolved and the date today is 02nd of October 2008. WE WANT JUSTICE.
WE ARE WASTING OUR TIME AND ENERGY. We have invested 1990/- RS on this and not getting the value for our money. MENTAL AGONY and PHYSICAL STRESS. CAlling the Customer care for Reliance BIG TV and in return getting insulted.