[Resolved] Reliance Big Tv — Delay in setup box replacement

pkuma80

Address:

Gopalganj, Bihar

Hi, Please be informed that my setup box is having some issue. I recharged 1000 rupees and requested for replacement on 07/07/2015 but it's been almost 10 days no one has visited yet however TAT is 48 hours. I made call 3 to 4 times to customer care but they always said we are escalating your request but there is no result. Request you to please do the needful so that i can get my setup box replaced in next 48 hours otherwise i want my money back. Smart card NO :[protected] Thanks,

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2015

Reliance BigTV Customer Care's response Dear Customer,

We regret for the inconvenience caused to you.

As checked and verified in our records, we understand that the issue is resolved.

If the problem persists, kindly write to us so that we can arrange for technician visit.

Regards,

Customer Care
Reliance Digital TV

Related Reliance BigTV reviews

View all 3276 Reliance BigTV Reviews

Comments

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Kumar,

We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.

Regards,
Reliance Communications

pkuma80

[protected] is mob. how much time it will take to resolve the problem?

Reliance Communications Customer Care

from Mumbai, Maharashtra

Dear Kumar,

Our customer service team is still working on the concerns shared by you. However we would request you to give us some more time to get the same addressed to your satisfaction. We assure you that we strive to provide you with the best of our services, at all times. We appreciate your patience.

Regards,
Reliance Communications