Reliance Bigtv — Fraud company who took rs3657 by saying false statements for tv for 1 year | |||||
Recently some months ago, Reliance big TV discontinued TEZ channel. On contacting customer care they fooled me for 2 months saying that (1) problem is from your side, here it is coming (2) It will be continued in 2/3 days (3) it is will take about 15 days (4) It will be started by next month. Lastly after numerous attempts they cleared that it has been discontinued and no refund will be there for it. Further One of the most fraud I encountered when I recharged for Rs 3657 on 5-Sept-2015 in which the customer care clearly told that it is for 1 year gold pack. I received a call on 7-Jul-2016 saying that your connection will expiry by today. when I called customer care executives they said I did for 8 months only, which was false. Also due to some error the receipt was generated on 5-Sept-2015 and had emailed several times but there was no reply. So they took advantage of this. They stopped by services on 8-jul-2016. Smart Card No: xxxxxxxx5071. Place: Ahmedabad I have never seen such a company who keeps on changing statements every year. They change rules overnight and all hell goes to customers Was this information helpful? | |||||
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Reliance BigTV customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
I have already mailed but instead of giving reply they are sending me revised rates. Your revised rates should be relevant to those who recharge after your rules. How come I be applicable in these revised rates? Also mailed by above link.
Dear Customer,
We regret for the inconvenience caused to you.
We request you to write to us with the following details to assist you better:-
1.Smart Card Number(12 digits):
2. Register Contact Number:
We are at Reliance Digital TV try to bring the best channels for our customers. There are times when in the best mutual interests of customer and us we have to forgo some channels so as to provide improved channel lineup.
We understand your concern with Tez Channel moving out of Reliance Digital TV bouquet of channel.
We are trying to provide a better option in place of this change.
We at Reliance Digital TV continuously evaluate channel popularity among our Customers.
As new channels are being launched and to cater to all India demand, we are removing these channels. This will help us to add new and existing channels in near future.
Regards,
Customer Care
Reliance Digital TV
We regret for the inconvenience caused to you.
We request you to write to us with the following details to assist you better:-
1.Smart Card Number(12 digits):
2. Register Contact Number:
We are at Reliance Digital TV try to bring the best channels for our customers. There are times when in the best mutual interests of customer and us we have to forgo some channels so as to provide improved channel lineup.
We understand your concern with Tez Channel moving out of Reliance Digital TV bouquet of channel.
We are trying to provide a better option in place of this change.
We at Reliance Digital TV continuously evaluate channel popularity among our Customers.
As new channels are being launched and to cater to all India demand, we are removing these channels. This will help us to add new and existing channels in near future.
Regards,
Customer Care
Reliance Digital TV
[protected]. This is the smart card number.
This is how again they tried to hide charges. The connection got closed on 8-July-2016 at 9.00am so I temporarily recharged for rs130 for 10 days. So now my expiry becomes 17-July-2016. However I received mail on 9-july-2016 stating that 1 month waiver is given and valid for next 23 days. It should be 30+10=40 days but they gave 23 days by false statement that 1 month waiver is given.
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Regards,
Reliance Communications