Reliance Communications Complaints & Reviews

The have cut rs. 30 in last 7 days for hungama ckt without my permissions, in todays world who would opt such VAS when there is internet. Refund my money back. My reliance gsm number is [protected]

I have subscribe Rs 16 VAS pack within user group, which calls charges 5P/min and SMS 5P/SMS from 30 days.From yesterday evening this VAS pack is not working within user group ans calls charges are in normal rates(50 P/Min).Please solve this matter as soon as possible.
Mobile No-[protected]

Dear sir, an amount of rs 36 hasbeen deducted from my reliance gsm mob no-[protected] as vas adpay gsm on 19 march 2016 while there is no any such service is activated on my number.Customer care also didnot reply accordingly.Please refund my amount

I got a call from reliance telecom sales department(Mob.No-[protected]) situated at dadar, mumbai on dated 24 feb 2016 and offered me jalsa 599 unlimited plan which have unlimited local std with all india roaming free and 1gb 3g then 2g unlimited. I convinced and port out my vodafone sim to reliance jalsa 599 plan on 24 feb 2016 vide upc code vm453768 having validity till 10 march 2016. I submitted my documents and photos to the concern person coming from their office on the same date i.E. 24 feb 2016. But i couldn't get any response from there side till a week. When i called them and asked about the processing they played with me and lied again and again. After passing 15 days they login my number on 10 march 2016 and assured me to provide the same plan which they pitched me. On 15 mar 2016 late night my reliance sim was activated and when i inquiry about my plan, i got to know that they activated my number with the alternative plan, which have not the same features. I called to that sales dept. And ask about the reason for change that. A lady named rita* told me lie and said they activated the same plan. But when i inquiry from the customer care executive, they told that my plan has only 4000 local std minutes and no 3g date provide in this plan. Again i call to the sales dept. But they did not pick up my call. Then i registered a complain against my plan on dated 16 march 2016 vide complain number[protected]. But after 3 days they replied me that they couldn't provide the existing plan.

RCOM - Relationship No.[protected]

I am in receipt of a on Sat, Mar 19, 2016 at 1:05 PM from one Shadaab Peerzade on behalf of RCOM. This communication (Legal Notice as he calls it) is dated March 10th, but was sent only today (March 19, 2016) to me. And the mail cslls upon me to pay Rs.1200 plus rupees or else legal action including civil and criminal action would be taken. I am put to great mental distress and anguish in receiving mail (previously I had received a call too on March 7 from his Office threatening 'legal action'. RCOM too has been sending me mails and calling me I have been explaining the position in writing and over phone, but to no avail. Now this 'legal notice'.

The position is explained in my mail dated Mar 8 2016 too RCOM and substantiate that no amount is payable by me. I have sent many reminders to RCOM but regret to say, there has been stony silence - not even an acknowledgement.
[protected][protected]
Previous correspondences

On Tue, Mar 8, 2016 at 5:00 PM, Aloke Dasgupta wrote to RCOM:

Yesterday evening at about 6.30 pm, I received a phone call from a lady from number [protected] saying in hindi to the effect that:

"I am calling from the Legal Dept for Reliance. There is a default by you of Rs.1200+. Please pay up or we would take legal action"
1. I told her that the records would certainly show that the services are discontinued from October 2015 and that no amounts are payable. But she went on and on...then she said she was calling from a Law Firm and that Reliance has referred the matter to them for "legal action". I asked her to let me know the firm's email address so that I could send clarifications and that if the Firm thinks it for, they could send the legal notice!

I do not know if it was threat but surely the tone was threatening.

I am reproducing certain emails exchanged in the matter of "dues". Let me know what you think of the behaviour of your "legal department" or the "law firm" - thereafter I would take up the matter with the seniors in Reliance

SEEK YOUR RESPONSE AT THE EARLIEST

ALOKE DASGUPTA

My first mail for asking discontinuation – note that I have given 10 days notice

[protected][protected][protected][protected]
On Tue, Sep 29, 2015 at 4:33 PM, Aloke Dasgupta wrote:

I wish to discontinue the service w.e.f from the next billing cycle that is from 8th Oct. 2105. Please do the needful under a confirmation to me.

ALOKE DASGUPTA
[protected][protected][protected][protected][protected]
2. My mail seeking confirmation that RCOM has taken note of my request
[protected][protected][protected]---
From:
Aloke Dasgupta
To:
Reliance Customer Care (rcom.[protected]@relianceebill.com); [protected]@relianceada.com ([protected]@relianceada.com)
Date:
Thursday, October 08, 2015 11:01 AM
Subject:
Discontinuation of service - Service Number [protected]

Please see my mail below. Seek a confirmation that you have taken note of my request for discontiuation of the services. Please not that I will not pay any bill after the current billing cycle which is till today.

Please acknowledge receipt.

ALOKE DASGUPTA
[protected][protected][protected][protected]

Again another mail from me seeking confirmation that you have taken note of my request

On Fri, Oct 9, 2015 at 1:11 PM, Aloke Dasgupta wrote:

Please refer to my mails and your response by your mail below. have yet not received confirmation that you have noted my request to discontinue services from October 8. and you mentioned that someone from your side would call me. But no one has till now.

ALOKE DASGUPTA

RCOM mail saying you are sending to the concerned Department.

On Thu, Oct 8, 2015 at 12:26 PM, [protected]@relianceada.com wrote:

Dear Mr. Dasgupta,

We have gone through your e-mail dated October 8, 2015 received at Reliance customer care.

Please note that we are sending your communication to (Netconnect.[protected]@relianceada.com), Customer Care unit of your product for further assistance.

One of our Customer Service Representatives will respond to your query shortly.

For any queries pertaining to your product, we request you to write to above mentioned E-mail ID in future.

Assuring you of our best services always.

Thank you for choosing Reliance.

Warm Regards,

Yashashree Gokhale
Officer - Customer Care
Reliance Communication Limited.


RCOM's mail referring to our discussions and confirming service termination and the services are suspended to stop further billing and payment as billed til Oct 8 is successfully updated in our records on 13th October, 2015.
And confirming there is no outstanding amount in your account.
[protected][protected][protected]

From: Netconnect.Broadband
Date: Wed, Oct 14, 2015 at 7:57 PM
Subject: Re: 'Reliance=[protected]' Discontinuation of service - Service Number [protected] [T[protected]S010Z92703]
To: Aloke Dasgupta


Dear Mr. Dasgupta,

We acknowledge your email dated October 14, 2015 for Reliance Netconnect+ number [protected] and regret the delay in response.
We regret the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
As per subsequent telephonic conversation had with you on your alternate contact number [protected] today, for service termination.
As per the details checked and verified in our records, the services of your account are suspended to stop further billing.
Kindly note that the payment of Rs. 1333/- is successfully updated in our records on 13th October, 2015.
Your request for service termination has been registered with service request ID:[protected] on 14th October, 2015 at 7:48:29 PM. It will be resolved by 29th October, 2015 at 8.00 pm.

The monthly rental is applicable as long as the services of your number are active. After the suspension of the services, you will not be charged for the monthly rental.

The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.

Currently, there is no outstanding amount in your account.

The full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.

We request you to refer below link for address details of Reliance Store:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
Kindly note that bill is yet not generated for the disputed period. Hence, we are unable to assist you.

Once your bill gets generate and if you find any discrepancy in it then we request you to write to us.
Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,

Aparajita Sahoo
Officer - Customer Care
Reliance Communications Limited

======================================
My mail by which I told RCOM the October bill would be the last payment that I would make as I have asked for discontinuation of services from Oct 8 and have given you proper notice

- Original Message ---

On October 11, 2015 at 12:40 PM, "Aloke Dasgupta" wrote:

Please refer to my mails below.

I have now received the bill for the services till Oct 8. Pl note that this would be the last payment that I would make as I have asked for discontinuation of services from that date; and despite your mail that someone would contact me, no one has and nither have I received any confirmation that you have taken note of my request.

ALOKE DASGUPTA


RCOM's mail confirming the services of my account are suspended to stop further billing.

[protected] Forwarded message[protected]
From: Netconnect.Broadband
Date: Sat, Oct 17, 2015 at 3:01 PM
Subject: Re: 'Reliance=[protected]' Discontinuation of service - Service Number [protected] [T[protected]S010Z95655]
To: Aloke Dasgupta

Dear Mr. Dasgupta,
We have gone through your email dated October 17, 2015 for your Reliance number [protected] and regret the delay in response.
We understand the inconvenience caused to you and take this as a feedback to improve our services to meet your expectations.
As per the details checked and verified in our records, the services of your account are suspended to stop further billing.
Further, your request for service termination has already been registered with service request ID:[protected] on 14th October, 2015 at 7:48:29 PM. It would be resolved within 29th October, 2015 at 8.00 PM.
The services of your number will be suspended within 7 days. You will receive a call from us within 7 days to process your request.
Currently, there is no outstanding amount in your account.
The full and final amount will be known to you from Reliance Mobile Store while making the payment for termination.
We request you to refer below link for address details of Reliance Store:
http://www.rcom.co.in/rcom/StoreLocator/storelocator_rms.jsp
Assuring you of our best services always.

Thank you for choosing Reliance.

Regards,
Aparajita Sahoo
Officer-Customer Care
Reliance Communications Limited

Does the reliance know the differance between 198 and *333, the both numbers having the same options of their damn offers.. I find no complaint registration option at 198, its wasting my time.. Realiace sucks realy... Want to quit frm it, gudbye

Customer name priyanka bhar : mobile no. [protected]
Today i am writing you with an unfortunate and unexpected incident. I always recharge my wife’s 3g dongle having reliance gsm connectivity bearing no. [protected] online using your webportal www.Myservices.Relianceada.com/captureinstantrecharge.Do under option gprs/data. Today on march 16, 2016, at 20:45:10, i have also done the same for rs 255 with transaction reference no.[protected]. Your portal as usual shows the promise that i will get 1gb 3g data for 30 days.
After successful recharge your promise got lost and my account got credited only rs.219.19 as talktime!!! What a service i got from reliance!! I am attaching the screenshot taken today showing the option still alive on webportal and also attaching your web receipt.
I talked with your customer care services. Someone named subhodip answered the call and to my utter surprise he simply shouldered off the responsibility repeatedly saying that no such option is there under relianceada.com. I asked him to visit the website to see whether i am wrong and either to credit 1gb 3g data at the number or refund the entire amount at my bank. He refused to comply with either of the options.
Once again i am requesting you to do the needful so that i would not be a victim for a circumstance for with i am not at all responsible. Either please provide me your promised 1gb 3gb data along with crediting the remaining balance with the account or please credit the entire recharge amount of rs. 255/- to my bank account from which it has been debited.
A positive response from your end at the earliest is much appreciated since i will lose all the data balance today for your whimsical activities.
Regards,
Dr. Gautam majumdar,
Head and associate professor,
Department of political science,
Lalbaba college,
Belur, howrah
711202
Contact mobile no: [protected], [protected]

Sir,
I must be a real fool to have listened to your Reliance store owner, after having suffered on a previous occasion from over billing for my Data connection, two years back.
At that time also I had to come to this Consumer complaints forum to get my issue resolved.

I had asked for a prepaid connection (Wipod max) But your Reliance store owner instead persuaded me to take post paid connection of Rs 999, as the same was offering Rs 500 cash back each month for three months. (12 GB day & 12 GB night usage, after which it was unlimited.

My device was purchased on 14th/15th of Jan 2016, & activated on 16th Jan. I received a bill of Rs 304 for the interim period uptill 26th Jan & paid Rs 310 in mid Feb, when the due date was there.

My billing cycle was from 27th Jan to feb 26, for which ideally as per plan I should have received a bill of Rs 999 plus taxes minus Rs 500 = Rs 639. payable uptill 16th March 2016.

Horror, My services were deactivated. On enquiryfrom customer care, I was told that a bill of Rs 2404 has been generated against this number. I could not believe this. So I contacted Reliance store from where I had purchased this HSD wipod. This was on the 27th Feb 2016.

I was informed that a different plan of Rs 999 had been activated for which I was getting 20 GB & Rs 250 cash back for 12 months. I ask you sir, why wasn't I informed that by either the store owner or the customer care ppl.

There is no 999 plan on your site which has charges post usage of data.
There's a serious mis communication between the store & the back end.

I am visiting the store regularly each single day to get my services restored & get a waiver of this faulty bill generated. They have tried to get the plan changed, but it's been 20 days now & the problem doesn't seem to be sorted out.

As a last resort, I have deposited an amount of Rs 700 with the store owner for the bill as per the plan I had opted for. (which I am told is not available for our circle now)

This Rs 700 is for the period from 27th Jan to 26th Feb. After which the device is lying in custody of the store owner.

I was told by the customer care to visit the store & get help in bringing this mess to an end.

Please do not fool regular customers. If you are not able to fulfill your promised services, then do not create fictitious plans & bring a lot of mental agony & harassment on your unsuspecting consumers.

I am at a great loss, as I had paid Rs 2100 up front for the device. Now my device is stuck. The plan I was promised has not been accorded to me.

I am being made to visit the store again & again. My whole work is in disarray. Thanks Reliance. You really know how to make customers run away from you.

One last request. From my side I have done everything I could. Please restore the device as a prepaid one. I have made all the payments possible.

I do not want to pay for the period I am not using the services. I am not even in possession of the device.

In business one has to be flexible & listen to the customers & strive to see happy customers. You are doing exactly the opposite. Being rigid. creating complications with your plans & customer services.

I hope you resolve this issue amongst yourself (Company & store) & give me a new device, or refund the amount I have paid for the device. (Rs 2100)

Kindly do the needful on a priority basis & put an end to this nightmare.
I swear I'll never ever ever again use post paid of any provider, especially Reliance.

I have used reliance broadband internet connection with customer id #[protected]new) and[protected]old). I gave termination request for both the connections in one after the other in 1 year gap. As per the company policy any customer after termination of his service, he should get refund of some amount with in 45 - 90 days but after crossing the given time limit also they are not refunding the amount. I called their customer service center several times and each time they are saying their representatives will call back and resolve my issue but still its not happened. I want a resolution to my problem through the consumer cell. Please help me to resolve my problem ASAP.

I have done 2 time mails about bad service and balance deduction related, but no response from their end.

kindly take strict action against this worst's services cellular service

My name is ranjith my number is [protected] reliance will be informed rc of rs297 recharge local call unlimited free but out going call will be send only 2000mints it's no 1 fraud cheating network poor service

Hi my name is gani my number is [protected] reliance informing rc rs 297 unlimited calls to local mobile but outgoing calls in 2000 mints so it's indias no 1 fraud cheating network

I am reliance postpaid customer from maharashtra circle.

Recently i ported my number from tata docomo prepaid to reliance postpaid.

The plan given to me was jalsa998 with a validity of 24 months with the benefits - unlimited voice calls, unlimited data & unlimited sms's.

The plan was offered to me with 50% discount rental i.E. 572rs. With taxes.

Just after a month, on 18 march 2016 reliance has blocked my services with withdrawing the plan saying its not applicable to me contradicting to 24 months commitment which was given at the time of porting in reliance services.

My service activation date is 16 february 2016.

I have confirmed with reliance postpaid maharashtra customer care executives & the dealer for my plan and both verified & confirmed the plan benefits will not change until 24 months of time from the date of activation.

I have already paid partial 1st month bill which was generated for 16 to 26 february 2016 of 203 rs.

I am mentioning more details about the communication with customer care executives.

Date : 19 march 2016
Communication reference id:[protected]
Senior customer care executive name : reshma khan

Original plan committed
Plan name: jalsa 998 (With 50 % discount for first 24 months) for customers who will port in into reliance.
Plan benefits: unlimited data, unlimited voice, unlimited sms

Plan modified & withdrawn on 18 mar 2016 as

New plan name : jalsa 998 new

Voice calling limit : 20hrs per week (85 hours (Or 5140 minutes) per month)
No capping on data & sms's


Suggested plan is

Plan rental :monthly 899 rs.

Free minutes : 6000 min local/std and overage will charge 1p/s
Sms rate : 50p/sms
No data benefits will be given

Now, i am expecting solution of my problem in one of the following manner.

1. Immediate restoration of my services with the committed original plan
Or
2. If not possible then return my 350 rs. Activation charges and port me back in tata docomo maharashtra prepaid immidiately
Or
3. Penal action against reliance postpaid maharashtra for cheating, fraud & fake advertisement with reliance maharashtra telecom circle.

I am in reliance circle hyderabad.I was port in to reliance cdma prepaid o on[protected] and i received sms that sim will be activated from[protected] but till today the sim is not activated. I am trying to solve the problem through reliance store ameerpet hyd.The hyd reliance tecnical department send the problem to bombay office.But there is no result. Idont know why this problem is arrived and how can i get my 25 years old no.[protected].I am planning to complaint to trai to solve the problem...K biksha pathi [protected][protected] hyderabad

I called customer care three times to close my postpaid account, they also took note of it but no action was taken.

I denied to pay the bill for the month so they have send me a notice .
For now I have payed the bill but I didn't like this behavior.

I was there customer for more than 6 years and have payed my bills regularly.

I have contacted reliance for 15 days the service has been down they always say the problem will be resolved by 24 hrs but it still hasn't.

Hello reliance team,

Hope you are good, i gotcha call from reliance since 10-20 days ago. And someone committed from customer care reliance launched a 599-699 plan therefore you can get unlimited std, local, romaing 1 gb 4g and rest unlimited 2g.

They charged me 300/- rupee and gave one of the slip and reliance sim, told me to that sim will work within 4-5 days as well as verification is also done but it didn’t work at all.

I tried to call them but no luck or not picking my call.

Can you please take necessary action on this. Find the below require information.

Number which i gave for port :- [protected]. My alternate no. Is +91-[protected]

[protected], [protected] these are the number from where i got a call.

Thanks & regards
Ankush vashistha
+91-[protected]

I have recharge my acxount on 14th march with 149, which give 1gb 2g data for a validity of 30 day and on 18th march, while emergency need of high speed data i made recharge of 22 which give 80mb 3g data for 1 day...
Now on 18th march my account only showing that 3g data and validity of 18th march... it means my 2g data has been forfited for no resons...
Kindly look into matter and help me to slove my problem...
Thank in advance sandeep lahoty

I have subscribed vas pack rs 16 (5 paisa/min).On 18th march 8.26 pm i talked 3 mins and 8.09 pm 2 mins(Total 5 mins).During this duration rs 2.5 deducted from main balance as it should be 25 paisa.
So, i need rs 2.25 refund on my account.
Mobile no-[protected]

Dear sir,
on my mobile number [protected] i have received a message from your compay in that message it was written that on recharge of 89Rs you will get free local/std for 28 days and then i have recharge it and then the calling rates are currently that only i have not get any benefit from it and i want my 89Rs back