Reliance Communications Complaints & Reviews

Unauthorized Deduction of money for VAS altruist subsc

On my Reliance GSM no. [protected], Without any Prior Information and permission Reliance have started VAS Altruist Subsc for Rs. 5/- . Before this they have deducted for many services like this. Reliance is the WORST service I have ever used, please stay away from this company. They have been charging me everyday about Rs.10, for unwanted VAS services that I have not subscribed to.
I have called 198 number 3 times so far and they say they have taken the services out but no they do not do anything, instead while talking with them they deducted another Rs.5, and one of the Reliance employee told me that her company is deducting the money and not her.

Hope somebody is seeing this message and do the needfull. I want refund of my balance which have deducted WRONGLY.

I am using RIL braodband connection.
For FEB , march and april 2013 , there are speed issues.Its due to some work going at RIL end.

Customer support says, there are some issues going with connectivity and they are fixing it. they give some timeframe.
But service continues to be affected even after timeline.

This has happened for Feb , March and now April.
But they are charging money as per plan , but not providing service as per plan.

If we ask for waver , they say we cannot give.

Please tell me how can RIL ask for complete bill , if they are not providing correct service.

my consumer id[protected]
PH - [protected]
VISHAL JADHAV

Applied for a broadband connection on 3rd April, 2013 (CAF:[protected]) thru an HDFC bank cheque no. 377443, thru two people from Reliance Commn, Mr. Chintamani ([protected]) and Bhupesh([protected]). As I am staying with my brother in law, the documentation was all in his name. But I had submitted my cheque and they took my sign. I was really surprised on the documentation process. Also they had promised that they have connectivity in our area. It has been more than a week's time we haven't received any call nor neither of the two person had picked up my call. Today they picked up my call and saying that the connection isn't possible for no reason. My concern is that they have pathetic services and they don't bother to call up the client to atleast inform. My documentation and cheque is still with them. I have made every possible attempt to trace my application detail as these people are not responding at all. As a consumer I expecting a proper solution.

Regards,
Sumit Deb
Hand phone:[protected]
Email: [protected]@gmail.com

my reliance no. [protected] ,my mnp has been completed , and their is no problem in my no. according to the customer care of reliance and reliance store. I compltd the Tele-Verification Also , But still their is no network . I contacted everywhere No care , no action By reliance .. what do i do cant understand , Reliance is jst disgusting . alternate no. [protected]

i am using reliance from 10 december from that day i never got signal on my phone. i want to convert my phone to vodafone , airtel or any other who gave me service that i can use.

this is copy of mail i have send them on 11 april 2013. the worst part of the service is they never come with a solution. just tell me everytime that it will solved in next few days. is this stupid have any sense to make their customer fool.

saaale ulle pe pathe kehte hein india ka no 1 network. saala network kabhi aata nahin aur yein reliance no 1 company kis gadhe ne keh di. kya saale reactor pe napa tha is company ko ya jo man mein chahe chapp liya.

in english.

which stupid men declare reliance is the india's no 1 network. wtf the network word any second in whole day. which donkey declare it. is use reactor for calcuate his no 1. or maybe this is monopoly then print exactly what they want.

in hindi.

ullu ke paatho mein 10 december 2012 se network se ulach raha hoon aaj tak network nahin milla. kal tundla gaya tha wahan bhi no network. dusre phone par network tha.

in english.

stupid, i am suffering from 10 december 2012. i never got network any time on this phone. yesterday i have gone tundla and network is not working their. other people have network working on their phone.

in hindi.

yeh hindi/indian culture hein ki customer ko lutt lo. sab dikhane ki baat hein customer = bhagwaan = xyz. saale dekho mein hoon pareshan is reliance se from last 5 months.


in english

is this indian/hindu culture that loot everybody you can. show them customer as god and do thing as devil. see, i am still suffering from this network from last 5 months.

in hindi ;-

jab reliance network kaam nahin karta toh maine yein sim kyon use ki.

in english ;-

if this reliance network not work for me why i use it.

in hindi ;-

hindi mein likha bekaar likha. koi majaak samjhega. gadhe hindi nahin samjhenge. inko nri style mein gaali do. suaaro ke pillo mera paisa waapas karo. meri sim vodafone/airtel mein convert karo. tumhari service ki aisi ki taisi. 5 mahine mein itne mail toh main kisi gadhe ko bhi nahin likhe. reliance ke bacche tumhari aukaat kya hein ki mein tumhe yein translation article likhu.

agar akal mein bheja ho toh yeh clear hein ki mein tumhari service se katai khush nahin hoon. behtar hein ki meri sim ko reliance se vodafone airtel mein convert karo. yein mari galti hein ki maine tum jaisi chor company ko chuna.

in english ;-

why you written in hindi. this people thing nonsense. if you want to abuse this for their service. try nri language. the child of pigs give me my money back in my hand. convert my sim to vodafone or airtel. wtf is your service. from 5 months i have write much more article-mail to you then any other donkey. the ********* wtf you are so i write you these mail.

if you have a little bit mind then it's clear that i am not satisfied with the service you gave me. the best option for me is convert my sim to vodafone or airtel. this is my fault then i believce a fraud company.


in hindi ;-

ab aakhir mein bharat mata ki jai, ya
waqt hein tumhara lutto india lutto.
reliance mobile. sab ki pocket kategi.

itni acchi service mat do ki user pareshan ho jaayein. kahin kal chappal uttha kar nahin maarna suru kar de. abhi tak sirf reliance fresh ke sisshe tute hein. aage aisi hi karte rahein toh tum logo ko desh se bhi[protected] kar nikal diya jayega.


in english ;-

in the end bharat mata ki jai.
this is reliance time and we loot everybody.
reliance mobile. we cut pocket of everybody.

never give user good service like this to make them mad. maybe they will beat you by their sandle. untill now only reliance fresh got their glass break. if you gave service like this then maybe people try to kill you.


i got panic because your stupid service not worked for me. you say 'india ka no 1 network'. yeh hein india ka no 1 network. wtf is your customer service. wtf is the signal i never got on my phone.

your customer service tell me something as 'kindergarten'. i tried with playing that joke but none of this worked. everytime i got response from another person at reliance. first show them everything that happen with my phone. next wait and just same response or no response.

trouble is still exist. this is look like bloddy indian company who cheat people everyday. because as indian we have 100 crore population if we cheat 100 men everyday we are still safe for next 100 years. is this right from math side.

because your bloddy service never satisfied me give me money back or swift my number to vodafone-reliance.

wait for same copy-paste response.

I was using Reliance Broad for more than five years. My broad band wasn't working from march 19th. I called customer care executive for complaining. they told me that the we are changing servers and the issue is for whole coimbatore and it will work form evening 6.30 pm. it didn't work and I called them and they said they will take the complaint and they will resolve it within 24 hours. when i called next day they said your complaint was closed from our side without any notice and not even any one called me from the service to ask me the status. the same thing happened for entire week that I will make a complaint and when I call them to ask the status they will say the complaint is closed. and there was no any server issue for the whole Coimbatore as the network was working fine for my neighbor. I was fed up and I asked them to terminate my connection. then now they are not even processing my termination request properly. Every customer care executive gives me a diffferent response about my termination status. and it's more than 20 days and I didn't even get a single call form the service person but I got a call from them asking why I didn't pay the bill yet. This made me more frustrated. in the four years I haven't made a single delay in paying their bills. Now I got different network connection. but I faced huge loss because of the reliance. since I'm working as a free lance web developer I couldn't deliver project to my client before the due date and I couldn't probably communicate with them. Reliance is the worst service provider and moreover my landline wasn't working for more than three months. I know they won't give proper service. so I didn't make any complaint for as I was not using it frequently. And this wasn't first time. last two times they resolved my connection within 10 days though they said they will solve it with in 24 hours. but I didn't take it serious because reliance resolving issue within 10 days deserved a great appreciation.

Hi Sir,

I hold the reliance broadband connection since last 10 months. The connection is not working since last 2 weeks and raised a complaint to correct the same. The first complaint closed on the same day 31st March without any information. (Note: previous week complaint also closed without any information) When enquired by the same night, took another complaint no.[protected] and told will be connected within 24 hours. But so far no one from either customer care nor from technical team contacted us for the same issue.

Everyone in the customer care gives nice promises but no action nor response there after. In between I requested for the cancellation as I came to know about the inaction on 4th April itself. When the executive called for the retention of the same, was not at all tried retaining and was not at all co-operative and took cancellation request but he didn't send any confirmation message as promised. I don't know looking at others complaint, even I have to go to consumer court it seems. Last months several days I had the same issue.

Regards,

Gopala BR

I am reliance user([protected]) and from last 10 days they are regularly deducting balance(till now about rs100). On calling customer care they provide no reasons but send msg that problem is resolved.

Hi sir,

Reliance will just sale datacards for internet connection. Once it is taken, they will ignore you. They will never bother about your speed. They just uses IP based internet connection. Since there are huge people connection is obviously slow.

I am using netconnect from past 2 years, they promised me 3.1 Mbps, but they provide me 1 Mbps. Even sometimes 20 to 30 Kbps. I have contacted customer care and raised complaints many times. They simply tell us to change settings from HSD to High speed. But this is useless.

On 20th of October, 2011 , I have requested for a broadband connection in Bangalore and I have paid the amount requested with a cheque. But I was not provided with any connection and reason that was given to me was unavailability of ports and high congestion o[censored]sers in the particular area. Since, the sales person (Mr. Mahesh) and his manager (Mr. Jyoteesh), who took the application and cheque, stopped responding to my calls, I have registered more than 4 complaints with Reliance customer care in a span of 6 weeks and has seen no action whatsoever.

On 30th of November, 2011, I received an email for bill payment though connection was NOT installed. I have taken it up with customer care and I have also escalated the same TWICE with Nodal Authority of reliance communications then (Mr. Prabhu Shankar, Rcomnodalofficer.[protected]@relianceada.com). I was told it will all be corrected within 10 working days. After inaction, I have raised the issue and complaints again and I was told the connection request will be terminated soon and on 2nd of Feb, 2012 , I received an email to that effect.

In all this time, I was NEVER given connection and there NEVER was any equipment of reliance installed at my place.

After more than a year, on 21st March, 2013, I have received the email from what named itself as 'Reliance Legal' with an email ID of '[protected]@gmail.com' talking about civil case against me. And this email even talks about previous communications which never happened. On call back to the number given in the communication, Mr. Vinay has no clue about what is being discussed.

Now, 9th April 2013, I am receiving reminders for payment and threats to sue and damage my CRISIL ratings on service I was never given and the grievance cell numbers given in the communication [protected]/[protected] seems to be non-existent.

I have mailed to [protected]@relianceada.com, RCOMWireline.[protected]@relianceada.com with no response whatsoever. Not even a confirmation mail for receipt of mail.

I followed it up with Customer care and Appellate Department Officer ([protected]) on 9th April, 2013.
Ref: Conversation ID provided: [protected]

I explained to this officer about the problem and he asked me to provide with numbers of sales representatives who provided the connection and when I did, he tells me that sales representative or manager doesn't remember me, the customer from 2 years ago, and hence can't help me there. His only reply is, "You gave their numbers. They don't remember you. I can't help". A sales rep meets atleast 100 people a month and Appellate officer says since a sales rep can't remember customer from 2 years ago, he can't help.

I have moved on from Bangalore an year ago. Now, this officer wants me to come down to Bangalore office from Delhi and give written complaint, wait till they get to investigate the case (No fixed timesline there) and I may be provided an answer.

1. When I was given payment reminders and threats to sue, Why can't Reliance commit to a timeline for reply?

He himself on call admits that he doesn't any records pertaining to this account for more than 6 months but states adamantly that I haven't taken it up in 2011 Q4 and 2012 Q1 again and again despite me telling him that I did and I have communications on email and the result was the termination that happened. Appellate officer now wants me to tell him complaint numbers given on phone two years ago. If not, he can't help.

2. When Reliance can't keep the customer complaint data for more than 6 months, how is it that Reliance Officer expect me to spell complaint numbers from 2 years ago?

And finally exasperated, I asked to register this as a complaint and provide me reference number and the answer I got is, he can't. I asked whom can I escalate it to. The answer is, "I am the end of escalation".

3. According to the officer on call, there is no complaint number he can provide me. I don't understand how am I supposed to follow up if they can't pull up what has happened in the last conversation?

I have received a payment reminder on which subject has a account number. When I called the appellate office, I gave him this number. Despite me telling him number of times that I got this number from the recent mail of Reliance because of which I am calling him, he repetitively argues, "Since you have this number, you have to pay the bill. This number is only given once service is provided."

4. Is it even a valid argument to make? Shouldn't reliance move its Appellate office from a call center to a real educated officer?

This is what the implicit summary of the call, "Pay the money, no matter what or we will sue you and also destroy your credit ratings."

Please advice me on how should I proceed on this.

This is in reference to my Reliance Post Paid 3G Net connect data card. Data card number is [protected]. I have made the payment through HDFC net banking and the amount is successfully done to Avenues India Ltd. With the transaction id CCA13CRMN157. I made the payment through Mobiwik and below is the screenshot attached. Now I am getting calls from Reliance stating that my payment is still not done. It is 12 days now and the services are still not activated on my number. Please check to it and let us know the reason. I am really very dis-satisfied with the Reliance services an I will never go with reliance in future. I have to do lots of work and the reliance data card never works in Gurgaon. I have contacted reliance customer care many times and they always say that wait for 72 hours and we have activated the services and every time my data comes up with message that ”connect failed”. And it happens when the services are disconnected. Now i received the bill if 3056 RS and i have not used reliance services from past one and half month. I called u Customer care and they told me to make the payment to renew services. I have made the payment of 3056 rs and now my services are activated. I have to make payment at the end when i did not get any response from the Reliance because i had to finish my work. I need the justification, why they charged me 3056 rs and why the payment not reflecting when i have received the confirmation of payment given.Every time i call reliance they say that we are checking this and it will take 48-72 hours.Please help me.
I am attaching a screen shot which clearly says that my amount is payed. I contacted reliance 100 times and i did not get any response from them.
I have sent emails to netconnect.[protected]@relianceada.com; rcomappellateauthority.[protected]@relianceada.com'Rajat.Kr.[protected]@rel...⇄ but they never replied to my emails. I need my money to be refunded because i have made the payment without using services.

sir, i have a complaint againest reliance mobil postpaid department . i have two reliance postpaid conection 1st is [protected] n 2nd [protected] . i cant recive bill of my second mobil no from frist bill . then my bill is goes something 700 rs i have a call from reliance company i told him that frist u send me my bill to check why my bill goes 700rs they cant send me it again n again i request them but he cant do it. then he stoped my 1st numbers service . i called *222 replyed please check the no you have dialled . i call 198 then the call goes on 1909 number . i m very disturb from this company n i m also mentelly disturb from this i cant do eat food from two days . i am very tired from calling reliance costumer care they cant helping me please its my request that u help me in this case because i am to tired. thanku murari soni

Dear Sir,

A Reliance data card dealer charge me Rs 300 by hiding actual price prevailing in market by Reliance company.I have a bill so please suggest me how can i get refund from the person?

HELLO ALL,

GOOD DAY,

I AM DEEPLY AGRIEVED,AS REGULARLY MY TALK VALUE IS DEBITED OF SOME AMOUNT WITHOUT MY CONSENT GIVING A MESSAGE THAT IF WANT TO UNSUBSCRIBE SMS 'UNSUB2251 ON 155223' . I AM WILLING TO UNSUBSCRIBE ALL THIS SERVICES .BUT AFTER SENDING THE UNSUB MESSAGE, IT SHOWS 'NOT CONFIGURED . ALSO MY TALK VALUE GOT DEBITED OF RS 48 APPROX. DAILY (FROM 3RD MARCH, 13 TILL 12TH MARCH,13) WITHOUT MY KNOWLEDGE. AFTER COMPLAINING THIS ON 198, I WAS TOLD THAT THE COMPLAINT IS WELL NOTED AND THE TALKVALUE WILL BE REVERSED SOON AUTOMATICALLY, WHICH DIDN'T HAPPEN AS YET.

. I WANT TO TO STOP MY UNDUE DEDUCTIONS AND REVERSE MY MONEY BACK. THINKING TO MOVE TO THE CONSUMER COURT.

B RGDS,
NIRANJAN KUMAR
[protected]

On my Reliance GSM no. [protected], Without any Prior Information and permission Reliance have started VAS Altruist Subsc for Rs. 5/- . Before this also for Love guru pack Rs. 6 have been deducted from my mobile balance that is also without any request sent from my side.
So please do the needfull. I want refund of my balance which have deducted WRONGLY.

To,
The President and CEO
Reliance Anil Dhirubhai Company
Thane Belapur Road, Kopar Khairne

Sir,
Here with I would like to forward you some shocking facts about the Reliance Communication Customer Care. And would like to tell you that, it's the worst ever I had such customer service experience.
Please have a look my below conversation and you can come to know till what level they can frustrate customers.
My first ever complaining email is right into the bottom
I Debasree Mullick being an employee of Standard chartered bank is surprised to see that I have purchased a new connection of reliance prepaid from one of the reliance store, theatre road, kolkata dated 30/10/2012,on 6th apr,2013, a message came at my number mentioning that "Your CAF is deficient as per regulatory norms, Please submit new CAF & Proof in 48Hrs. The message came at 10.45am, Me & my husband both were out of station, unit i returned today i.e.: 9/4/2013, I visited the nearest Reliance web world met with customer service representative Ms. Mamta, according to her the system is showing that the current number has been terminated the reason was the number is not valid as per reliance. Please be informed that the number is very valuable to me, the number has been communicated to most of the top clients in my bank & loosing this number will be a great value of loss for me. You are therefore requested to provide me the same number along with the current balance & value added services that I was using with this number with in a period of 3 days from receipt of this mail.
In case you further wish to delay the process by any means whatsoever, I shall be left with no other choice but to seek compensation in a legal way possible, not limiting my plea to Consumer Forum and proper media flash.
In case you wish to contact me, you may do so by reaching me with details as provided below.
Phone: [protected]
Email- [protected]@gmail.com
Looking forward to a fast reply, without further delay.
Thanking you,
Yours faithfully
Debasree Mullick

Hi,

I was unsatisfied with the services of my Reliance Postpaid datacard no [protected] so I decided to terminate the connection. I submitted a request on 13th-Feb-2013 after paying my all the outstanding amount as instructed by the outlet salesperson. They said that without clearing all the outstanding amount they cannot terminate the request So I paid all the amount and submitted the request on the same day.

Now after 1 month I am getting a message on my cell phone that I have to pay my remaining outstanding amount otherwise they will initiate leagel procedure. So I went to the outlet asking for reason and they said that the new bill was generated after the day I processed my termination request with some outstanding amount.

So my question is if there was some outsatanding amount on my data card why they processed the termination request and if there was not why the bill got generated on 14th -Feb-2013. Please help me on this I am really frustrated with the services of Reliance.

Thanks
Niraj

hello sir i m manjit singh from ludhiana ,user of reliance broadband connection[protected] this con installed on date 8.3.13 then this con was not proprly work i comp to relcn cmpny for many time but nothing positive re[censored] come i want to closs my no[protected] bt so plz rfund my mony 1150 and waive bill of 519 . plz help me in my cmplnt plz

REMINDER 1

Kind attention : Mr. Anil Ambani

This is in reference to my complaint No. [protected] dated
[protected] for Broadband ID[protected] . Since last 13-14 days I am continuously following up and reminding to Mr. Anand Saxena , Mr. Deepak Gupta and Mr. Ajay Bajaj at Jaipur , Mr. Saurabh Sharma at Kota and Mr. Pankaj at Delhi , Nobody is hearing my request and taking any action .Even on[protected] when I enquired about my above complaint , they told they have closed the complaint .Sir without informing to customer and without set-righting the connection how they are closing the complaint, it is not known to me .
Now it is requested to kindly take up the matter at your level and do the needful immediately.
Sir I am retired employee of IL, I have no source of income except Cyber Café. I am sure you will do the needful in this matter. Otherwise please advise whether I should disconnect the 5 years old broadband connections and search another company or you will do the needful to set right the above broadband connection.
An early reply in the matter is requested please.

Thanks
S.K THAKUR
RETIRED SUPDT
Copy to : I.L KOTA
Consumer Forum Mob :- [protected] , [protected]
Email:- [protected]@gmail.com

I am using the Reliance CDMA connection for the last 8 years. I have made an application for Mobile Number Portability (Mob no: [protected]) from Reliance CDMA prepaid to Reliance GSM prepaid connection on 6th April 2013 at Reliance World, Sion Circle, Mumbai. I had asked for a 2G prepaid sim card but i was given a 3G postpaid sim card (no[protected] saying that this is a blank sim card and 2G prepaid internet plans will work on this sim card. Today (8th April 2013) i called the reliance customer care on 198 to verify the same, the customer care executive told me that 2G internet plans cannot be activated on a 3G sim card. I feel cheated today and want clarification from Reliance Mobile on the above issue. Also if this is true i want a 2G GSM sim card activated with my original no asap.

Dipeshkumar Savla.
Mob: [protected] / [protected].