Reliance Communications Complaints & Reviews

My prepaid reliance gsm connection [protected] is showing 40H ME error. Their is no outgoing since afternoon 14 april 2013. Plz rectify the problem as soon as possble.
regards
anchana

Dear Sir,


With reference to the subject, I would like to draw your attention that I am very dissatisfied with the reliance services. I am having 2-3 more number with my family members and they are facing the same problem as well. However Customer care is also not supportive.. rather they have disabled my customer care as well as other number's whose i hv contacted them.i.e: I am not able to contact customer care.. I have also speak to senior persons as well but not able to get satisfactory answer..


I mostly stays out of station, and this type of problem like no data pack and no balance ( of the fact you have already recharged) , gives a lot of pain and inconvenience.

The details of few incidence are as follows:

1. Yesterday i.e: on 13 APril, I made an online recharge of Rs 101 ( promo balance Rs 100 and 1 GB 3G data for 30 days ), I got confirmation msg at the same time, but till now i.e: 14th april 6:57 pm, balance and 3G data has not credited to my account. Reciept of the recharge has been attached for ur reference.

2. On 22nd March, I gott a msg that " Recharge witt rs 247, you will get Rs 150 balance and 1 GB data", I made a recharge on same date annd got a confirmation msg as well, but till date neither I have recieved Rs 150 balance nor data.



I would like to request to please arrange for the resolution of my problem at the earliest.


May please contact me on my mobile[protected] or [protected] incase of any other information you may need to resolve the matter soonest possible.





Thanks & Regards
Neeru Rawat

My name is sanjay and my phone no is [protected].im from NCR region,
I have been using my reliance sim for quite a long time now and since today morning,i am unable to make calls to any network inspite of sufficient balance.I cant send messages and even the customer care is not dialing.
This is getting very frustrating as i am supposed to make a number of calls on any given day.
Please find a solution to my problem.

I have a reliance broadband wired Internet connection. I am using a wireless router to make the connection available to the laptop.
For the past three months, there is an issue of frequent disconnection of Internet connection. I have raised numerous complaints with Reliance Customer Care. They were not able to resolve the problem even after the service technician came to my house.
Having fed up with this I have raised a final complaint (Number:[protected] on[protected]. The customer service agent promised me to have the service technician resolve the problem.
Having heard no voice from reliance, I called up the customer care on[protected]:15. To my surprise the customer care agent told me that the service team has closed this issue because they cannot support connection connected to wireless router.
How can a broadband service provider be able to have such a clause in connectivity agreement (if it is there)?
In today's world when everyone is mobile, if I have two laptops, do I need to take two reliance connections?
Anyway I have requested for disconnecting the reliance connection.
Citizen please beware of the implicit clauses and lack of support of Reliance broadband when using wireless connection

My card is of Reliance GSM no. [protected]. Without giving any prior information reliance have deducted my balance of Rs. 5/- for Altruist pack today that is on 13.4.13. I have not requested for anything than also, the amount have been deducted. So please do the needfull. I want Refund of my balance which have been deducted.

i was using reliance broadband with billing account number [protected], all my bills are cleared and my account is -299 which means reliance will pay me Rs. 299.i have a no due certificate from Reliance Communication with ref # RCL APRIL 0000771.
now i m getting messages from a mobile number [protected] (LM-RELIAN) which is
After repeated follow up you failed to pay Rs. 1386 vide Ban [protected] Legal Notice Issued. Contact Reliance on [protected].
now this number is registered in the name of Advocate Inqu. i called this number and tried to make them understand but they misbehaved me and harassed me to pay this Rs. 1386 or they will do this and that and will file case in lok adalat
now i am mentally upset and harassed, i get ill and visited to doctor and hospitalised due to harassment by this calls and sms, as my phone is under do not disturb scheme after that i got all this foolish things i m taking medicine and spend almost 5000 Rs and lost my business hours. i want compensation for the same and i want to complaint a maan hani on Reliance Communication.
can Indian consumer complaint forum help me so that any other Indian cannot be disturbed by all this foolishness

yours truly
Maneesh Gupta
[protected]

dear sir I am using reliance netconnect dongle since last year but since last 10 days its not connecting in the netconnect mode. I talked with customer care but they have not resoled the problem. MY Reliance MDN No - [protected].

Dear Sir,

With reference to the said number,
I requested for Service termination on 21st Jan (request number[protected].

But my services were not terminated and I was given bill of around 160 Rs.

Further, I received one more bill of 700 Rs. next month..

Due to which I again Register request of termination of services on 14th March (Request number[protected].

And launched complain on the same date i.e. 14th March for False billing (Request Number[protected] and non-execution against request no.[protected].That is my first request of termination of Connection.

You can track my record and confirm that the connection has never been use after 21st Jan. i.e. my original request for termination.

I do not understand the billing after the termination request and billing without any use.

For any clarification please feel free to reach me on +91-[protected]

Please take a look in the matter and do the needful

Ankur Dhami
+91 [protected]
" God is in Details "

Dear Sir / Madam
I have made payments of Rs. 176/- for the mobile no [protected] by ICICI Credit card on 6-3-2013, wherein the due date was[protected], after that my next bill generated shows that the payments are not made so the bill is generated with that amount Rs. 176/- + Rs. 100/- as late payment charges also the services are suspended I have given the details one week passed but still they have not resumed service yet inspite of making timely payment. If it would be the mistake of the customer then they would call lok adalat then what is my mistake, I am not able to use the mobile for their negligence, when we call up helpdesk every time the answer is System is slow or system is down, what penalty should they take for their mistakes on the other side you tell clients to pay the late payment & other charges.

i rechargd with rs 70/- on 9 april 2013 and i have a scheme of getting full talktime on every recharge. 4 different executive committed to me tht ill get d balance in 24-48 hrs but 4 days passed...
and nw they r not even giving info on198.
i want ma balance asap...
Reliance is a big company.
shame!!!
relly vry bad...!!!!
jst soLve my problem.

I have been holding Reliance broadband netconnect Postpaid since last 5 years ([protected]). I am really frustrated due to my billiing issue.

I was changed my account from postpaid to prepaid since I had been at US. In that time my relationship number was [protected].
After returning to india, I have changed the Prepaid account to Postpaid account. But in this time again a new relationship number was generated[protected]. relationship number is nothing but Account number.

Now the problem is my payment on (29/11/2013) Rs 517 and (21/02/2013) unnecessary late fee Rs 200) was paid against the previous relationship number[protected]. This is paid through reliance MY SERVICES (account is created on 2009).

After lot of analysis I have observed the mentioned issue and reported at Reliance Web world, TNagar, chennai and tierd of Calling Reliance Customercare.

I am sure this is a technical defect at reliance side but finally I have paid all the amount and request them to terminate my connection even I lost more than 700Rs because I got lawyer notice to pay this amount.

You can check the attached bill sceen shots about the 2 relationship numbers for same connection.

Pl inform me, how i can check balance amount of my Rel Net connect Broadband + ( prepaid) Connection.

anil ambani-chief of the thief & looter

I confirmed by sending sms MYVAS to 55333 & sending SMS to 121 also that I have not subscribed to any VAS Pack.Then I talked to customer care executive at 198(Toll Free) & the lady there told me VAS News is subscribed on my mobile number .When I asked the CODE number of that service I was told there is no CODE for the service.Reliance has deducted 3 Rs many times on account of this service.Today also on 12/04/13 Rs 3 have been stolen from my account by reliance.I have never activated any VAS service on my mobile number.Kindly ensure the money is refunded otherwise there is no hope against these Big Robbers of Public Money called Big businessmen of the country.
My MObile number is [protected]

Regards,
Customer

Dear sir
I rohan lakhotia mobile number is [protected] recharged rs. 247 on 11.4.2013 but have received balance of 100 mb only instead of 1000mb and also didnt receive 100minutes of talk time moreover the pack was a 3g pack n m getting 2g speed on the 100mb that i have received. I called the customer care but the cal got disconneted again and again and now it seems that they have blocked me as i m not able to call customer care.

Rohan lakhotia
[protected]
Kolkata

Dear Sir,

Good Morning!

Network issue in Gardanibag area is yet not resove it is already taken more than 3 Months.

If you not able to resolve my issue then kindly confirm the same.

Network issue started from Gardanibag Road no 15

Gardanibag
Sadhanapuri
Near Euro KIids School
Patna-800002



Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________



-----Original Message-----
From: RCOMAppellateAuthority.Bihar <RCOMAppellateAuthority.[protected]@relianceada.com>
To: Ranjit Kumar <[protected]@aol.in>
Sent: Fri, 15 Feb 2013 3:32 pm
Subject: Re: Case ID[protected]


Dear Customer
This is with reference to your mail regarding Network Issue (MDN:[protected]) We regeret for the inconvenience caused to you in this regard.
As per feedback from our technical team, optimization is going on and the network problem is expected to be resolved soon.
Regards,
Appellate Team
Reliance
[protected]



Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.[protected]@relianceada.com
Cc: president.[protected]@relianceada.com, Rcomnodalofficer.[protected]@relianceada.com, customer.[protected]@relianceada.com, [protected]@relianceada.com, corporatecentre.[protected]@relianceada.com, rcom.[protected]@relianceada.com
Date: 02/15/2013 03:03 PM
Subject: Re: Case ID[protected]


[protected][protected][protected][protected]



Dear Sir,

Is it possible or not to resolve network issue???because case is already resolve by network team.
I want know if it not possible to resolve, kindly make me clear.So that i can port my number to different service provider.

I want a time line when it will be resolve atlist your team has to reply ornegative


Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.com>
Cc: president.services <president.[protected]@relianceada.com>; Rcomnodalofficer.Bihar <Rcomnodalofficer.[protected]@relianceada.com>; customer.service <customer.[protected]@relianceada.com>; customercare <[protected]@relianceada.com>; corporatecentre.customercare <corporatecentre.[protected]@relianceada.com>
Sent: Wed, 13 Feb 2013 6:33 pm
Subject: Re: Case ID[protected]

HI,

Got call from Network team they are working on it,but sorry to inform problem is remain same.



Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.Com>
Cc: president.services <president.[protected]@relianceada.com>; Rcomnodalofficer.Bihar <Rcomnodalofficer.[protected]@relianceada.com>; customer.service <customer.[protected]@relianceada.com>; customercare <[protected]@relianceada.com>; corporatecentre.customercare <corporatecentre.[protected]@relianceada.com>
Sent: Wed, Feb 13, 2013 12:28 pm
Subject: Re: Case ID[protected]

Hi,

Both call resolved with out any resolution i have not receive any call from Rcom team.

I have log two times complains but both call are resolve with out resolution.

I want know if it not possible to resolve, kindly make me clear.So that i can port my number to different service provider.

Case Details which log on given date...
Docket No/
Reference No Creation
Date Description Current
Status Expected
Resolution Time Reason
for Delay Revised
Resolution Time

[protected] 11-Feb-2013 13:31:06 Closed 5 Days

[protected] 29-Jan-2013 15:27:18 RIM Complaint Network-Coverage Closed 5 Days




Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________


-----Original Message-----
From: Ranjit Kumar <[protected]@aol.in>
To: rcomappellateauthority.bihar <rcomappellateauthority.[protected]@relianceada.Com>
Sent: Mon, Feb 11, 2013 1:43 pm
Subject: Case ID[protected]

Dear Raj Sir,

As per our telephonic discussion with you I have got case[protected]regarding network issue.

I.e Always network are searching in Gardanibag area Pin code 800002.

Network issue started from Gardanibag Road no-15.

Maximum issue in below area...

Gardanibag
Sadhanapuri
Near Euro KIids School
Patna-800002


If any assistance required from my side engineer can reach on @[protected]

Regards
Ranjit Kumar
[protected]

Thanks & Regards
__________________________
Ranjit Kumar
Email: [protected]@aol.in
Cell No. : +91 [protected]
______________________________

Recently I purchased a Reliance CDMA SIM in Indore (M.P). SIM number is [protected] .
A balance of Rs. 30/ was provided alongwith this SIM. Reliance has fraudulently deducted Rs. 26/
from balance on pretext of value aided service. Such kind of unfair trade practice, Reliance is involved
in. It's name should be Non-Reliance instead of Reliance. Customer care executive is saying that
this fraudulently deducted amount would not be reverted. Customer care executives of Reliance
are all like that.

Gd mrng
My name is vikas and i have an number :-[protected]
I have to suffer from lots of inconvinence from THIS side.
Even customer care number not connect and poor data rate for access the online data .
Plz. Help me regarding . Every time when i activate my net plan,same problem occure .poor data rate and speed.
Name : vikas rohilla
Mobile : [protected]

Kindly help me .
I am not a regular user of internet .i am using only weekly plan to acces my data .
And tell if I complaining continuing for 3 or 4 day ,so how much day I will use my data plan .which is valid only for 7 days .
This is regular problem not a that time . every time am using 2G PLAN . same slow data rate or speed problem occure and

1. Customers Name – Sandeep kumar.
2. MDN -[protected]
3. Alternate No: - [protected]
4. Handset Make & Model: -Samsung y duos 6102
5. Speed test result (in Kbps): - less then 2 kbps
6. Slow speed trend (Customer facing problem for whole day/ for particular time period: - whole day .

7. With all sites/ Particular site: - with all website
8. Current location with landmark where he is facing the problem: - in DELHI NCR (Faridabad ,greater NOIDA )

hello sir,

please provide me call history of reliance cdma [protected], its urgent coz my phone is misplaced from home. plz sir


thanks & regards.
Tuntun Kumar

I have been using a reliance cdma card from the time reliance launched their mobile network. Now I want to change my cdma service to gsm. I had sent a request through my phone on March 24th, 2013, and got a reply that my porting number was RT553244, and that the code was valid till April 8th, 2013. Now we are on 11th April, 2013, and my gsm facility has still not been activated. When I called customer care, some useless man who cannot even talk, or understand English, so that I finally had to talk to him in Tamil, told me to contact the agent who had issued me the gsm sim card. I cannot understand why your company has a customer care number when they cannot be of any help. The man I spoke to admitted that my identity papers had been received, so why is the connection not yet given?

Also, why do you keep people who cannot speak basic English. Not everyone knows local languages. You'll need to improve your services a lot. By the way I called your customer care at 9.40 pm on 11 04 2013. You can check who the bright spark was who answered my call, and was most unhelpful. Please rectify this problem at the earliest, and get some decent people who can speak and understand English.

Please read it seriously,

Me and my husband are your customers from last many years and today my husband lost his phone in New Delhi and the handset had a Reliance SIM, unfortunately. He called me up to get the SIM blocked as soon as possible. I called on the Reliance Global no. and found a person who gave me the no. 30333333 to call on. He was helpful. But as I made a call on the same no. i.e. 30333333 with my area code 0294, sorry to say but a foolish person received the call and told me that he will not be able to help me at any cost. I told him that it's urgent to get the no. blocked, but he was so rude. He told me that all the computers had stopped working and told me to call back in 5-10 minutes. Altogether, I want to say that if Reliance, a very big name in the market, keeps the representatives like that, the day is not far ahead when people not even think about Reliance. Personally, I am a very active customer of all Reliance stores ( trend, footprints, fresh, mart). But i will from now think twice before i move on for this company.
A rotten fish is enough to get the whole ocean junk.
I live in Rajasthan now and my husband was on a tour o[censored]ttarakhand and I provided him with Uttarakhand's Reliance no. i.e. [protected] and i need to get the same no. blocked as we lost it.
If this customer service team can take this seriously, I will keep a faith there that actually Reliance is reliable.
[protected] and i want to stop the number as it's lost from us.

Thanks & Regards
Pratibha Singh