Reliance Communications Complaints & Reviews

sir,
my mobile no. is [protected]. On 10th apr reliance charge wrong call rate and sms. on that day they charge call rate is one rupee per one minute and sms rate is one rupee per sms however my call plan is one rupee for three minute and sms plan is one paisa per sms. plz refund the same

Sir,
This is to inform you that I planned to buy a reliance broadband connection. I had a telephonic conversation with one of their client on march 31st(Sunday). He said he has registered my request and I will receive a confirmation call within 48 hours. I waited till 5th April (Friday) when I called again but the new client did not receive me properly and told me to call back after sometime. I called the following day and guess what! he said we have received no such request for a connection from this number([protected]) . I kept my calm and told him to make a new one then. As earlier, he said that I will receive a confirmation call within the next 48 hours. I waited till Monday evening and called again. The client said that he has sent a message to the concerned team and they will get back to me shortly. since that day till yesterday I am calling for the same. Only the client on the other line is changing but the statement is the same 'sent a message to the concerned team and they will get back to me shortly'. I asked one of them to let me speak to the higher authority but he refused saying 'they will also tell you the same thing'.
Is reliance not interested in providing their services?
I request you to look forward into this matter.
I have audio recording of all the conversations.
sincerely
Shivam Sharma
[protected]

I have been using the Reliance Express Dial for many months to make calls to India. However, in the month of February, my local service provider, AT&T charged me for ~$350 in international calls and ~$50 in additional taxes. I promptly registered my complaint with Reliance Customer Care Service and provided my call logs and itemized bills to the concerned department immediately. But ~6 weeks later after dozens of angry calls and hundreds of emails, Reliance still has the audacity to say that they do not yet have any status on my complaint. I'm tired of all this dilly-dallying and I wish to pursue a legal course of action now.

Hi ,
I am facing issues with my broadband termination.
My details are:
Name – Dipak Patel
Billing account no – [protected]
Customer A/c Number :[protected]
I have given request for termination via customer care in last year Oct 2012. I was paying advance rental of this connection. In Oct 2012 the situation was, there are some amount which is outstanding at reliance end, I mean, I will be getting some amount from reliance. Customer care asked me that there will be person come to your place to collect the instrument (landline phone and modem) in next 7 days. After that there is no follow-up and on one from reliance come to collect the instrument. After 10 to 15 days I have receive some local representative call that he will come to collect instrument on Saturday. Entire Saturday (not recollect the exact date) I was waiting for that person but he did not come. After that I have launch complaint to customer care. I was told that complaint has been launched and they will collect the instrument in next 7 days. In Nov-Dec 2012 timeframe I have received bill and it was showing outstanding amount was 2680/- INR – this was with penalty and instrument charges. I have launch complaint to customer care and penalty amount 1685/- INR gets waived off and i was informed that once person come and collect the instrument remaining 994/-INR will get waived off. Almost every month I am launching one or two request to customer care for same thing, but no action.
Now till date no one has come to collect the instruments but I have received call from Reliance legal department for action. I am not getting that in this entire episode what is my fault. If Reliance is not sending anyone to collect the instrument, is not my problem. And why should I pay the charges for which I have not availed any kind of service.
Today I went to Kalyaninagar, Kumar Cerebram reliance office, pune to handover instrument; there no one is to help me. I entered in office at 10:00 am sharp, I came to know from reception that staff is yet to come. I waited there till 11:00 AM but again no staff. after some time some one came to me and said it is not his department, concern person is on leave he has taken my mobile details and SMS him and said me that he will call me. I received call from the person but he was out of station so he has handed over my case to other person. Now a am taking with 4th person for the same thing i have explained him. He said me that come to Monday as there is some issues at his end. Then reception person call here and there for me but like government office he was getting answer that concern person are on leave or out of office. This is sheer disappointment for me. i walked out from the reliance office. What is my fault?

Please take this on serious not and help me out.

My latestcomplaint Number to reliance is[protected]

Thanks
Regards,
Dipak Patel
+[protected]

I took relaince broadband connection in the month of August. I paid Rs. 1400 (Advance rental + Installation charges) non-refundable. I paid this amount on 1st August 2012.
After initial installation, i didn't had any Internet connectivity for 15 days, owing to some technical issue in one of their servers in a nearby society.
During this period i spoke with their customer care executives many times, but not only they had NO CLUE of what was going on they even refused to note down a complaint as they said that its a generic issue affecting more than one customer so they will resolve it without any complaint id from me.

When i asked customer care executives to adjust for this non availability of service in the month of August in that month's bill, they refused to do it saying that the service was working fine and asked me if i have a complaint id to support my claim, which i didn't. Finally i asked them to speak to the area engineers saying that they were fully aware of this situation, to which they suggested me to pay August's month bill saying that the adjustment will be done in September month's bill.

I continued to face this non availability of services during September month as well, after which i called their customer care number and asked them to disconnect my services PERMANENTLY. I even dropped an email to this email id - [protected]@relianceada.com reiterating that i want to PERMANENTLY CLOSE my connection

Now i am getting SMS from Reliance saying that i have some unpaid bill of amount - Rs. 928 and since i have not paid it i should see their lawyer (attached snapshot of SMS)

What is this unpaid bill ? do you charge customers for non availability of Internet services ? If anything i should get my Installation charge and advance rental for August month in full, returned back to me.

Just to let you know, you had 150 + customers in my society and an adjoining society. You have taken installation charges and advance rentals from all these customers and now you have ceased to provide Internet in both these societies within 3-4 months.

And now you are heckling everyone with this unpaid bill amount propaganda. I strongly condemn this unethical business practice, and request you to provide me with an explanation. Also STOP sending me those SMSes.

Hello, I am using the Reliance GSM number From almost last six months my mobile phone balance is being deducted by Rs. 3 every 5-6 days in the name of VAS USSD services. I did not activate any such service. So please stop deducting my balance in the name of the said service and refund the deducted balance ASAP.
my name is jaspreet kaur

Sir, I would like to draw your kind attention regarding that I am using the Reliance pre-paid and post paid mobile connections for the last 7 years. My Reliance Mobile No. [protected], a call from Reliance Customer Care Executive, Sangrur Road, Patiala received that the company wants to give you an add-on connection on your Postpaid Mobile No. [protected] and I give consent for an add-on connection (postpaid). The Customer Care Executive namely Ms. Preet and Ms. Simran told me that after due verification your new add-on connection no. [protected] will start functioning and the new add-on connection SIM Card give to you shortly. A few days ago no add-on SIM Card issued to me and they issued to some other person or personal use. I have 3-4 times call and said that new sim card please issued to me but she said "abhi bhej rahen hain".
Now, after 1 month, I received a call from the same office that you have spent more than Rs. 1000/- on that add-on connection number ([protected]) and kindly pay the bill. Sir, my submission is that first of all, I would like to say that the above noted mobile add-on connection Sim card bearing mobile no [protected] has not delivered to me for used.
Secondly, the Customer Care Executive namely Ms. Preet and Ms. Simran has issued that above noted mobile connection to any other person/personal use. That’s a serious lapse on their part and the part of the company. That’s not my fault. They people delivered that Sim Card to any other person/personal use not me and both the officials (Customer Care Executives) admitted that fact that they had issued the above said mobile no. to somebody else by not changing the residential address and proof. Now, it is quite clear that on that add-on connection residential address and proof are mine but somebody else is enjoying the mobile number. Now, my humble request is that if I am not using that above noted mobile no. then why should I pay the billing amount. Kindly waive the billing amount from my side and take the disciplinary action against the officials and rectify the residential address and proof on that add-on mobile number i.e. [protected] in your records and pay the billing amount from that person who is really using the mobile number not from mine. I shall be very thankful to you. I hope you will accede to my humble request and an early action in this regard will highly appreciated.

Thanking you
Yours faithfully
Pankaj Kumar
[protected]

Dear sir
I am using reliance gsm card since 4 years.
I have recharged my account on 11april.
but on 15 april 03 my account balance is showing '0'
I have called customer care 3 times but every time they
are unable to give me reason why the balance has been
deducted and have not taken any steps to solve my problem. I have wasted full day for getting my balance back. so please do the needful

Respected Sir/Madam,
I Krunal Mehta and my cell no is [protected] Malad East want to inform you about Reliance Service Provider, from last five Years i am using Reliance Network as a CDMA, But Know form this last month i Transferred My network form CDMA to GSM, but with same Provider Reliance.When my no was activated on 29th March 2013, they told me to do FRC ie First Recharge of Rs 302, in which they...

Dear Sir,

I have taken Post Paid connection of Reliance Communications. After using few months I got transfer out of Delhi. So i wants to close my connection. But When i request to customer care to close it. They refuse it to close. and gave me bill of 645.

My post Paid no it: [protected].

Please suggest me what to do.

TO WHOMSOEVER IT MAY CONCERN

I'm a reliance prepaid customer with mobile number [protected]. I'm always encountering deduction of money from my balance in the VAS SMS packs. I want to bring into your notice that i have not activated any kind of VAS services in my number. So i request you to please look into in this matter at the earliest and reimburse the deducted amounts. I also want lodge a complaint that, i have recharged for Rs. 50 onto my mobile on 14/04/2013 at afternoon around 12 P.M. But till now the amount is not being credited into my main balance. Pleased do look into the above matters with priority and do the necessary.

Thanks
Dixen Davis

Dear Sir,

My Mobile No:[protected]

This is to informed you that regarding Reliance Communications always activate some value added services in my mobile no [protected] without my request & information.
From 9/4/13 they are daily activating VAS Altrusit of Rs.5/- to my mobile I had called to Reliance customer care for query why they are doing such kind of thing, they confirmed we have received request from your end by dialing from your side but I am doing. I am requested him to please give me the prove if I am doing. So requesting you to take action on it.

Same time I putted my complaint that deactivate this service and refund my amount. Nether service is be deactivate till date.

Because I am not given any request to Reliance. If Reliance have any prove they have to provide if & I am sure they not able to give prove. and know they have put my mobile no in such IVR that I can't talk to customer care when I am selecting 6 and 0 to their Toll free No198 IVR throw me out from their call telling that "Thank your for calling to Relaince"

So take necessary action on it.I am ready to withdraw service from Reliance.If he doing again & again.

Regards
Rajesh Varma
[protected]

I am Amit Kumar Panja & my Number is [protected], I have(1512.84 MB 3G) balance in my account but I show that my internet speed is very slow down for 10 days. For this reason I cant access (1512.84 MB 3G) any page & download is totally stop still now. Please resolve this problem immediate. its very urgent.

Dear team,
I have a mobile number of reliance [protected] in name of Neelam gupta , but last month the company has charged me 100 rs as late fees fine . I had already informed to the customer care division that i am not recieving the bills since last 3 times. every time i call them they are keeping me on hold for 30 mins and not resolving my query,i called up on 11april and then 13 april so that i may convey my message and confirm the bill details , Some MR Abhilash picked the call and without resolving the query he kept me hold till 30min, i want to know on 198 what is the TAT for keeping the customer on hold,I am really upset with the things , its just their matter of making money from the customer,
i will not pay the late fees charges ,Reliance team has to revert the same ,and ensure that i recieve the bills on time . else ill escalate the matter to higher ups also .
neha
[protected]

I am a pre-paid customer of reliance smart mobile service since last 5 yrs. My telephone no is [protected]. Now it is seen Rs.30 has been deducted from the talk value every month . kindly stop it.

I am facing a major issue with my Reliance CDMA Network Connection as I am not able to make any outgoing calls from the morning of 14th April 2013, I can receive calls & SMS but i can't make any outgoing calls even on customer care number also.

Most of the Reliance prepaid CDMA subscribers from Kolkata have the same issue.

RCOM representatives are requested to please help me out in this matter ?

Dear Sir,
This is to inform you that I have been a Reliance Netconnect Broadband+ gold customer from 12/09/2009 onwards. My reliance datacard number is [protected]. My plan is Rs.500 for 3GB. My billing cycle is from 14th of any month till 13th of next month.
On 17th Feb'2013 I shifted from Munirka(South Delhi) to Greater Noida(Sector-Delta1). From 14th Feb till 16th Feb when I was in Munirka I faced no network problem and was getting full broadband speed. But from 17th Feb when I shifted to Greater Noida I was getting ZERO network on broadband as well as on 1X network modes. On 18th Feb I registered a complain (Complain#[protected] with customer care. After 24 hours the report that came in said that "Network team weak coverage area issue - Our network is running at optimum level on the mentioned location it cannot be enhanced further for this location.".
I also interacted with the reliance team on this issue regarding waiver and was told that I will get waiver from 17th Feb till the time the issue gets resolved. My Interaction ID is [protected]. I waited for a few more days and was in constant touch with your customer care and they repeatedly told that for this region the issue will never get resolved and if needed I can terminate the connection.
On Feb24'2013 I terminated my connection (Service Request#[protected]. During this interaction I was harshly told by one of the senior customer care associate that "Even if it is a fault from our end I will have to pay the full amount from Feb17 till the time the connection terminates and no waiver will be given.". Is this the language that they should have used while talking to a customer ?
Now the bill has been generated ( Relationship No. : [protected] , Bill No. :[protected] and it mentions that the amount that needs to be paid is Rs.341. I want to bring to your notice that the amount that needs to be paid for Bill No.[protected] should be Rs.61 and not Rs.341. It has wrongly been calculated and when I went to Reliance Web World even they are harshly talking to me and are threatening to pay the amount asap and threatened that things will go very bad at my end if not paid this amount. Shame on Reliance for such a customer support for a person who has been a Reliance Netconnect Broadband+ gold customer from 12/09/2009 onwards.
I want to make it very clear that I will pay only from Feb14-Feb16 and why should I pay from Feb 17 onwards when I am getting a zero network and this is not my fault but a fault from your end. My issue is that the bill should be calculated on a pro-rata basis for a period from Feb14-Feb16 only.Total number of days for the billing cycle Feb 14'2013-March 13'2013 = 28 Days). According to my calculation it should be : Rs.(500/28) = Rs.18 per day. Total bill excluding service tax = (18 x 3) = Rs.54. Service tax = 12.36%. So total bill after including service tax amounts to (54+7) = Rs.61. Rs.61 will be the amount that should be paid and not any other amount because the biggest question here is that "Why should I pay any amount from Feb17 onwards if it is not a mistake from my side and I was getting Zero connectivity.".
This complaint was further escalated to Reliance appellate office by writing them an email twice (Rcomappellateauthority.[protected]@relianceada.com) dated Feb26 and Apr07 but got no response from their side. I also requested them to provide me my complaint docket no but have not got the same.
So please look at this issue and resolve it at the earliest.

Thanks & Regards
Pankaj Srivastava.
Reliance datacard# [protected]

Hi My name is Deepak Mishra I am living in New delhi I have been facing issue with my Relience Gsm number ([protected]) I am not able to call anywhere not able to send messages ,I am getting only Incoming calls since 14th of April 2013 .I tried to call back to the customer care not able to get any response Its my humble request as soon as you guys get my message please try to get in touch with me because I am not able to use my number .
My alternate contact number is [protected].


Please resolve my problem as soon as its possible.



Thanks

Three to four months back RCOM had launched 16 RS whatsapp pack . I had activated that pack at that time but that pack is completely false.I was continously charged for whatsapp usage & i registered a lot of complaints but for no use.So i deactivated that pack by calling customer care and started using 99 rs monthly GPRS pack for Whatsapp & all my internet purposes.

But even after deactivation this 16 rs Whatsapp pack gets renewed automatically every month.I have again called customer care lot of times.They assure that it will not happen next month but same thing happens every month.This month also same has been activated again automatically on 8 April 2013 at 4:47 am .Wrong balance deduction is happening over & over again unethically.I am feed up of this & RCOM is causing me lot of mental stress as i have to again call customer care & ask for balance refund.Sometimes they do sometimes RCOM doesnt refund.Please give me a permanent solution.

RCOM GSM no : [protected]

sir i'm continuosly using reliance gsm prepaid no [protected] since last six years but without any prior informatiopn my gsm no is being terminated its very embarrassing