Reliance Communications Complaints & Reviews

This is to inform you Customer Care cannot give any information regarding the change of CDMA to GSM.giving different numbers, I have dailed many Reliance numbers customer Care for the month of November but no response,
Wanted to change my Reliance Number [protected] from CDMA to GSM vodafone The Porting request code number is RM478476. The form has been filled in the Vodafone and informed the NOC from Reliance will be received in 5 to 6 days.
Received the message on my Mobile your Sr No. UCS11445080 has been processed. from 5911 on 31/10/11. at 02.18 pm.

Why is Reliance not giving the NOC to Vodafone as I am forced to change my Reliance Number to Vodafone as the Company is reimbursing for Vodafone as we have a corporate plan for vodafone .

Pls do the needful at the earliest.

DEAR SIR,
I AM CURRUNTLY A CUSTOMER OF RELIANCE POST PAID GSM,MY NO IS [protected],I AM UNHAPPY ABOUT MY LAST MONTH MBL BILL(3RD NOV) I NEVER USE RELIANCE RWORLD BUT IN PREVIOUS MONTH RWORLD USAGE BILL CAME RS-402,I COMPLAINT ON DATED 26/11/2011 THROUGH CUSTOMER CARE(SR NO[protected] BUT STILL I AM FACING SAME PROBLEM.I WANT TO REFUND MY AMOUNT WHICH WAS DEDUCTED EARLIER .SO PLZ DO NEDFUL REGUARDING MY PROBLEM.......

FROM SYED SAFIUL KABIR
MBL-[protected]

Dear sir
Reliance Internet Service User I D[protected]
Plan Description-600 Kbps Comb With Night Booster 1 Mbps top-up
Bill Date-11.04.2011
Bill No.[protected]
Bill Account No.-[protected]
Customer A/c Number[protected]
Favouring- Amit Ashok Pure
Installed at Flat No.B-10 /312 Eden Garden Society , Viman Nagar, Pune (Maharashtra)

I have to inform you that the above mentioned connection was installed at the captioned address. Further, the same connection was surrendered, after a year or so, in your Pune office and acknowledgement obtained. As per the advice of the concerned employee the bill could not be generated that day so he opined that the outstanding amount could be deposited at a later date.

Hence, on hearing from you,the bill amounting to Rs.800/-(Rupees Eight Hundred Only) was deposited at Reliance Communication Services, lst. Floor, Magnum Plaza, Eldeco Greens, Gomti Nagar, Lucknow-226010 in cash (Receipt No. 0004541 Dated 10. 06.2011 for Rs.800/-) and receipt obtained. As per the discussion held with Ms. Shalini (as appears on the receipt) she was of the opinion that as it relates to Maharashtra zone it would be accordingly advised by Lucknow zone.

Now after a gap of five months after the bill had been finally settled by your Lucknow office, your recovery staff from Mumbai / Pune are still continuously harassing / threatening us with dire consequences for the pending bill whereas it has already been paid. I would request you to kindly counsel your staff accordingly and if it still persists I would be compelled to seek the help of the Court of Consumer Forum .
-Amit Ashok Puri

I am Fiyas. I registered DND 4 months ago. But still getting stupid messages from RM-Reliance, RM-FUTURE.
several times complaints registered up to Nodal Officer Level(Mrs.Sangeetha, Nodal Officer always said that they will solve the issue very soon) but still they are continue foolish messaging from RM-Reliance, RM-FUTURE. Last message was at[protected], 01:46:24 PM From RM-FUTURE.
Service Request Nos:[protected],[protected],[protected].

hi,

I have taken reliance net connection , there was techenical problem in their network and they have acknowledge the same.
My netconnection was disconnected and was told to me that my bill is pending , When i asked to give me refund a nominal amount was given as refund.
when i asked to disconnect the team told me that we will see that you get new plan and will see if you can get more discount.
but it was not given to me and ultimately my net connect was not disabled, when i again made compliant then it was disconnected.

now I am getting constant mails that we will raise consumer compliant for non payment of bills.

I want to raise a compliant for the disconnection of services and not disconnecting my connection on first time and for the extra bill amount which is being levied on me.

My Nmae : Ajeet Mogarkar-[protected]

Dear Sir/Madam

I have repeatedly requested reliance executives to terminate my services permanently on netconnect no. [protected]. But even today[protected] i have no confirmation on termination of services.

Service Termination:
Request has been registered vide Service Request ID[protected] on (16/11/2011 06:21:32 PM) .

The executives on customer support give false information & donot respond to customers who want to terminate connection permanently. Instead they start selling other options on low rentals / transfer connection in name of family members etc etc . They is clear case of cheating. After some period they will send customer another bill outstanding. I DONT TRUST RELIANCE SERVICES NOW. I HAVE CLEARED ALL OUTSTANDING PAYMENT AS ON[protected].

PLEASE HELP ME TO PERMANENTLY TERMINATE MY CONNECTION AT NETCONNECT NO. [protected].

I am attaching all my communication with reliance customer care for reference below.

...................................................................................⇄

RCOMNodalOfficer.[protected]@relianceada.com
toarun Jain <arunjain.[protected]@gmail.com>

dateThu, Nov 24, 2011 at 2:28 PM
subjectMail form reliance communication
mailed-byrelianceada.com
Important mainly because it was sent directly to you.

hide details Nov 24 (6 days ago)


Dear Customer

We would like to apologize with you for inconvenience caused.

This is with reference to your below mail, we would like to inform you that your concern regarding has been already created a request No.[protected] and same will be address you with in 8 days.If you do not get any satisfactorily resolution kindly revert back to us.

Further,we would like to inform you that you that currently your Reliance connection [protected] is Suspended mode.

For further details you can call at our Nodal Desk [protected] Monday - Saturday excluding 1st & 3rd Saturday and National & public holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@Relianceada.com with case id of previously registered case at Call Center.

Regards
Ajay Pratap
Nodal Team

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

NOTE:- For future correspondence, please write to us at rcomnodalofficer.[protected]@relianceada.com and not at any individual Email Id

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G



From:arun Jain <arunjain.[protected]@gmail.com>
To:"Netconnect.[protected]@relianceada.com" <Netconnect.[protected]@relianceada.com>, Rcomnodalofficer.[protected]@relianceada.com
Date:11/22/2011 10:42 AM
Subject:Terminate services permanently on [protected]






Dear Mr. Arjun Bahuguna
Delhi Nodal officer , Reliance Net connect ,

I am repeatedly requested your executives to terminate my services permanently on netconnect no. [protected]. But even at this time i have no confirmation on termination of services.

Your executive Mr. Sunil has called upon me yesterday from no. [protected] to confirm my request for termination. I have again stated to terminate connection immediately. He assured me that there will not be any rental charges from[protected] onwards since my request for termination generated. But the mail below from Sneha jadav is stating that rentals will be charged for termination period.

Why should customer suffer & pay for in efficiency within reliance that company takes 15 days to terminate connection.

Can you please look into this matter & extend your help ?

Awaiting your urgent response.

Best Regards

Arun Jain
Mob : [protected]

On Mon, Nov 21, 2011 at 5:58 PM, Netconnect.[protected]@relianceada.com<Netconnect.[protected]@relianceada.com...⇄ wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret the inconvenience caused to you.

This is with reference to your e-mail regarding service termination for your Reliance Netconnect+ number [protected].

Kindly note that your request for service termination has already been registered vide Service Request ID[protected]on 11/16/2011 06:21:32 PM) and the same would be resolved within 15 days from the time request has been logged.

We would appreciate your patience and co-operation in this regard.

Also note that minimum rentals are applicable as long as service are active with us.

Regards,

Sneha Jadhav
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.inor write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.comfor all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: arun Jain (arunjain.[protected]@gmail.com)
Date: Saturday, November 19, 2011 08:22 PM
To: Netconnect.[protected]@relianceada.com(Netconnect.[protected]@relianceada.com)
Subject: Re: Re: Re: Deactivate services on [protected]
Dear Sir/Madam

Why are you not TERMINATING the connection immediately? Why should customer pay rentals for activated services after submitting request for termination.

If the services can be activated on new no. within 24hrs then same should also be deactivated within 24hrs. Why there is so much in efficiency in Reliance for terminating conenctions or it is purposefully delayed ??

I have checked at Reliance store & services are still active & barred. I am again stating to TERMINATE this connection @ [protected] permanently.

PLEASE DO IT BY[protected].

thanks

Arun Jain
On Sat, Nov 19, 2011 at 10:43 AM, Netconnect.[protected]@relianceada.com<Netconnect.[protected]@relianceada.com...⇄ wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

We would appreciate your patience and co-operation in this regard.

This is with reference to your E-mail regarding Service Termination and Payment Query for your Netconnect+ number [protected].

Service Termination:

Kindly note that your Request has been registered vide Service Request ID[protected] on (16/11/2011 06:21:32 PM) and the same would be resolved within 15 days from the time request has been logged..

Regarding lost of Netconnect+ card:

As per the confirmation received from our concerned department vide Service Request ID:[protected], kindly note that the services of your number has already been barred as precautionary measure.

Regarding payment:

As per the details checked in our records, kindly note that the payment of Rs. 3974/- has been updated towards your account. Kindly find the details as mention below:

Payment Date Received Date Reference No Mode Instr Date Amount Remarks Receipt No

16-Nov-2011 16-Nov[protected] Cheque[protected]:00:00 3974 Cheque payment S[protected]


We are committed to serve you the best and value your association with us.

Regards,

Rajendra Karanjkar
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.inor write to us at netconnect.[protected]@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.comfor all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: arun Jain (arunjain.[protected]@gmail.com)
Date: Thursday, November 17, 2011 12:55 PM
To: Netconnect.[protected]@relianceada.com(Netconnect.[protected]@relianceada.com)
Cc: Customer Care ([protected]@relianceservice.co.in); [protected]@relianceada.com([protected]@relianceada.com)
Subject: Re: Re: Deactivate services on [protected]


HI

I have submitted payment of amount Rs 3974.39/- vide cheque no. 694932 dt[protected] to Reliance web world - JM Associates , 17 Prashant Vihar New delhi. The payment has been updated in system.

I have strongly asked to TERMINATE this connection immediately. Request no. is[protected]. I am moving out of country next week. Therefore this account need to be terminated on very urgent basis.

I have lost datacard & requested for temporary suspend services to avoid any misuse of datacard. Request no. is[protected].

Please allow waive off of any rental charges as there is zero usage during this period & i want to permanently terminate this connection.

There should not be any further delay from reliance team as i will not be responsible for delay in termination of services.. Otherwise i will take up this case to consumer court complaint & escalate delay to regional & HQ directors level.

Your executive should call me in next 24 hrs for termination of services.

Thanks

Arun
Netconnect no . - [protected]

On Wed, Nov 16, 2011 at 1:45 PM, Netconnect.[protected]@relianceada..com<Netconnect.[protected]@relianceada.co...⇄ wrote:
Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your E-mail regarding the cancellation of services of your Reliance Netconnect+ number [protected].

Kindly note that as per the details checked in the system there is no request found for the cancellation of services.

Further note that currently services of your number has been suspended due to over due of the bill amount.

Hence request you to clear the outstanding amount of Rs.3864.09/- in our nearest Reliance Mobile Store.

We are not able to registered the request for termination as the service is suspended.

We value your association with us.


Regards,

Swati Kamble
Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.inor write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.comfor all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.



-----Original Message-----
From: arun Jain (arunjain.[protected]@gmail.com)
Date: Tuesday, November 15, 2011 03:04 PM
To: Netconnect.[protected]@relianceada.com(Netconnect.[protected]@relianceada.com)
Cc: [protected]@relianceada.com([protected]@relianceada.com); Customer Care ([protected]@relianceservice.co.in)
Subject: Re: Deactivate services on [protected]

Hello

I am hereby confirming to Reliance that I have told your executives many times to disconnect the number [protected] and you people have not bothered to confirm back. I am hereby eligible to take this case into the court if nobody contacts me in next 24hours to deactivate this connection and will herein has no responsibility of the number [protected].

Its also very clear to Reliance that they will reimburse all the charges levied hereon for all the calls made to their customer care & reliance officials for the disconnection. Along with it I can hereby also claim for Mental Pressure I have to take because of in-efficiences within Reliance.

I DONOT WANT TO ACTIVATE MY SERVICES. I WANT TO PERMANENTLY TERMINATE CONNECTION . I WILL SUBMIT CHEQUE PAYMENT OF FINAL DUE AT RELIANCE STORE AS ONE TIME SETTLEMENT CHARGES.

I am stating again Terminate my connection & i will submit final dues via cheque at reliance store.

Need confirmation ASAP.

Thanks

Arun Jain
B3/19 , Sec15 , Rohini
net connect no. - [protected]

On Thu, Nov 10, 2011 at 1:13 PM, arun Jain <arunjain.[protected]@gmail.com> wrote:
Hello

Thanks for your message. Pls see requisite details :

Exact Reason for Termination
# I am moving out of India for 3 years. I am not using reliance datacard now & want to discontinue services on no. [protected]...

CAF(Customer Application Form
# I don't understand CAF reference. I am attaching bill copy for your reference. Do you mean relationship no. which is[protected].

Complete Billing Address
# Arun Kumar
B 3/ 19 second floor sector 15 rohini delhi -110085

Alternate number
Not Available.

PLEASE TERMINATE MY SERVICES AS SOON AS POOSIBLE. I WILL NOT BE RESPONSIBLE FOR ANY DELAY.

Thanks for your cooperation.

Arun Jain

On Thu, Nov 10, 2011 at 11:39 AM, Netconnect.[protected]@relianceada.com<Netconnect.[protected]@relianceada.com...⇄ wrote:

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused.

This is with reference to your E-mail regarding service termination for your Netconnect+ account number [protected].

We request you to reconsider your decision for cancellation of the service and give us an opportunity to meet your expectation.

Kindly note that the services of your number have been suspended due to non-payment of Rs. 3249.15/- is billed and overdue. We request you to visit our nearest Reliance Mobile Stores in order to process your request for termination.

Further note, the rentals are not applicable during suspension period.

We are not able to registered the request for termination as the service is suspended.

However, if you still wish to terminate the connection, we request you to write us back with the following details:
Exact Reason for Termination
CAF(Customer Application Form)
Complete Billing Address
Alternate number
We would require the same to assist you better.

Kindly note that once we receive the above details, your request would be noted and it will take suspended within 7 days and in 15 days for the termination.

Also note that rentals will be applicable as long as your services are active with us.

The list of Reliance Mobile Stores has been attached for your reference.

We value your association with us...

Regards,

Samira Shaikh

Customer Care
Reliance Communications Ltd.

For further details, you can visit our website http://www.rcom.co.inor write to us at netconnect.[protected]@relianceada.com. You can also call Reliance Customer Care at *355, 30335555 &[protected].

You can view your bills and make payments online through http://myservices.relianceada.comfor all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately....




-----Original Message-----
From: arun Jain (arunjain.[protected]@gmail.com)
Date: Wednesday, November 09, 2011 01:18 PM
To: Netconnect..[protected]@relianceada.com(Netconnect.[protected]@relianceada.com); Datacard.[protected]@relianceada.com(Datacard.[protected]@relianceada.com)
Cc: Customer Care ([protected]@relianceservice.co.in); Oem Sales (Oem.[protected]@ptg.contitech.in)
Subject: Deactivate services on [protected]

Dear Sir/Madam

I am Reliance datacard user for reliance netconnect no. [protected].... My relationship no. is[protected] & Tariff plan is HSDDATA_DL.

Refer to copy of bill attached the total outstanding in my account is Rs 3249/- & service are deactivated on this connection since 28th Oct 2011.

I WANT TO DISCONTINUE MY SERVICES ON [protected] NETCONNECT NO.

I am ready to make one time settlement payment to discontinue my services in future. Please send me final outstanding statement on my email & after payment is made the connection should be terminated automatically. This is prerequisite condition for making final payment..

I WILL NOT ACCEPT ANY OUTSTANDING AMOUNT AFTER FINAL SETTLEMENT OF MY SERVICES.

Please revert urgently as I will not be available to settle this account after[protected].

Thank you.

Arun Jain
[protected]

I am using reliance prepaid GSM services and really fedup of their services. They have activated and cut monthly suscription charges without my consent despite complaining customer care clearly asking them not to do so. This happened repeatedly about 5 to 6 times. It is very strange how such a well known company like reliance do such mistakes DELIBERATELY. I do not think they really care for customers who use reliance services as this is the case with others too who have complained here.

What I want is my deducted balance and I do not want them to activate any monthly suscribtion at all as I do not require them. Please bring this to their notice. My reliance GSM number is [protected]. Thank you

Hi,

I am Nishant from Gurgaon.

In August, 2011, I have purchased Samsung Galaxy Pop CDMA Model no. SCH- I559.

I have put a new OMH simcard of Reliance. From the time I had purchased it was not useful for Internet service with a monthly packages. The reason was, there is no R-World function in this mobile for which I was unable to access at all.

But then this problem was resolved from Reliance Technical Team, Mumbai and Rs. 299 plan o[censored]nlimited Internet access on my cell was activated.
But in my bill during the period 27th August, 2011 to 26th September, 2011, Rs. 700.70 has been charged as the usage of net charges.

I made a payment of Rs. 1600 at that time and raised the billing complaint on 29th September, 2011.

I have called Reliance Customer Care for a few times but they were not ready to take up my complaint as Rs. 299 plan o[censored]nlimited Internet was not visible in their records. A few complaints have been raised though Facebook / e-mail.

I was called by the Reliance executive and was told that I have been charged for Network usage as I am using Reliance Connection.
This thing seemed to be without any base and the person who called me was just looking at the bill but not at the detailed bill.

Finally in the last month, ie. in October, 2011, I got a call from another Reliance executive and was told that my this issue has been resolved at their end and
was told that Rs. 700.70+Taxes would be compensated in my next bill. But I don't see it to be resolved as in the present bill of Oct-Nov, 2011 which I have got.

My permanent no of Reliance is [protected]..

Therefore I humbly request you to help me out with this problem and please show me the way to get solution.

I will be waiting for your reply and will be very grateful to you for helping me out.


Thanking you,
Nishant Kumar
[protected], [protected].
email: [protected]@yahoo.co.in

Hello Sir,
I am Kallol Samaddar, a customer of Reliance Communications UserID[protected].I have a Reliance Broadband Connection Plan of 600kbps day and 1000kbps at night.I have been using this plan for about a year now. I have had ups and downs with this connection.

1.New connection was given to me last year. The modem supplied firstly was 2nd hand. I called the technician and after 2 days it was changed. That one was also not working as it was an old one too. I called the technician again and this time he came with a new modem and broke the seal before me.So the beginning was not cool enough to he happy.

2.Then I was getting a nice speed but every one or two months I was having some problems but it was getting solved with complaints to the customer care.

3.At present I am having a huge problem with your broadband connection and also the landphone Sir. The land phone is dead for the past one month or even more. Also the broadband connection is also very slow (150-300kbps only) and ping is too high specially between the time period 7p.m. to 12p.m. which is the peak time for me to use the broadband. I have raised over 5 complaints is the past one month but nothing have been done yet. I have been calling the customer care [protected] and registering complaints but they are just closed without providing any kind of assistance and not even solving the issues. Some Complaint # are as follows:
[protected]
[protected]
[protected]

I would be thankful if you please look into this matter asap as it has been a long time for me facing the same issue.

Thanks,
Kallol Samaddar
Flat#301,Smitha Homes,
Kaikondrahalli,Sarjapur Road,
Bangalore-560035
Karnataka

Reliance claims “Upto 3.1 Mbps”, I do agree that on wireless broadband achieving such speeds is tough as there would be so many parameters, constraints to get to that speed, that is from a company perspective.
But from a consumer perspective, I am at loss ! Why should I pay for half of what I am getting, then I should pay half the amount ? – It does make sense and logical !
I cannot have a clear conversation on skype calls or on Gmail calls, the speed is that pathetic !

Right now my plan is postpaid and I pay Rs 1100 per month. You can check the screenshots to see what I get regularly and what burst speed I get.

—————————————————
Local Reliance Web World Representative:
Sir, there is some digging going on and some wires have been cut and so the speed is slow, when that is solved and that will happen in a week’s time. Then you will definitely get superb speed.
Me – ok (hehehe)

Call from billing representative:
Representative – Sir, the bill is overdue and hasn’t been paid.
Me – Yes, I have deliberately not paid, as I am not getting the speed what I need, why should I pay for something I haven’t used.
Me – I haven’t used for almost a month as the speed was no good.
Representative – Sir, please pay the bill so that I can make the consideration saying that you are a customer who pays bills on time and then I can escalate it faster.
Me – Ok. Lets see the response, after I pay the bill.

Response from customer care:
Sir, please change the mode from Netconnect+ to hybrid and vice versa and check, you will definitely see an increase, if not I will escalate the complaint. Everything done, but no response from the customer care.

—————————————————

Neither customer care knows what mode to use nor the representative knows, it clearly says that Netconnect+ gives you beyond 3.1Mbps and hybrid gives lower speed, but still reliance representatives keep giving random settings to try out and none of them give satisfactory results.


The complete bill has been paid on Nov 19 which is due on Dec 2.

Payment details:
Date: 18-Nov-11
Receipt number: S[protected]
Mode of Payment: Cash
Amount: Rs 1530.00

Till now there is no call from customer care nor the billing representative.

So, I have decided to wait for Reliance Wireless Broadband customer care to come back to me and rectify the issue and atleast get me consistent 1Mbps so that I can make clear conversations on skype calls/gmail.
Or else I am returning the Reliance Netconnect+ and I do need a refund !!
And any other provider who could provide close of 1Mbps+ consistent speed can contact or comment here

Attachments:

1. Wireless Broadband in Hybrid mode
2. Wireless Broadband in Netconnect+ mode
3. Burst Speed in Hybrid mode: (this is a golden screenshot – happened only once !)

Hello Sir/Madam,

On dt. 19 Sep, 2011, I purchased a Reliance Netconnect+ Modem For Rs. 2500/-. With this they had offered me one .in domain name and a hosting plan. At the time of purchase, when I enquired about the offer, They replied me that I Will be receiving the coupon through email. It is already past more than 2 months, yet I havn't received. But again the worst part is that when I tried to contact the customer care in this regard, Every time They gave me the same Reply,like, I Will be receiving the coupon within 7 days in my inbox. & I heard such reply not once,twice or thrice but whooping 7-8 times! Yes, even escalated the issue to nodal officer named MS.PREETI CHHABRIA (Rcomnodalofficer.[protected]@relianceada.com) with much expectations but in vain!
But one more setback! I had purchased the modem with paying advance rental of 3 months for rs. 2500/- on 19 Sep, 2011(5GB highspeed+unlimited at 144Kbps(Around Rs.827/month)). So, what does it mean? That on 18 Dec, 2011 My plan would be lapsing. But this company wants me to pay needlessly upto 5 Jan, 2012 because they can't deactivate my service on 18 Dec,2011. That clearly means that, I need to pay anyhow extra 18 days money without any additional benefits! This is ridiculous! That sum counts to be extra Rs.496.20/- . And this extra money they are charging for what I am already paid for in advance! This is clear case of forgery! I need opinion for Legal terms! Thank you!

sir.....
i am a consumer of reliance GSM,and my number is [protected]...

i have faced lots of these type of problem with in few days...

1)24rs. STD Pack- recharge successfully but not working
2)23rs. STD Pack- recharge successfully but not working
3)night calling pack active without my information
4)222rs. deducted within one week without calling....
5)wrong information and abuse behavior by customer care

so i am leaving reliance GSM because of cheating and no reliable company....
if they want any information regarding recharge, i have save all recharge and every talk with customer care...
and if they not give me all these amount refund in the form of balance within last 48hour's...
i will goes to consumer forum with all these details..... than you will give you explanation their....

n please not call me at office hour's...


----
Nivesh Singhai

Hi Team,

I dont understand that why Reliance Communications is thefting customer money.Few days back they have deducted 10 Rs from my account without asking me.I have registered myself for DND and when I was complaining then they say that there third party people call to avail the services.I am highly disappointed from there services as they deduct customer balance,Change plans without intimating to customer,Moreover I have been told by Appelate that I will get the credit of the balance of my Rs 60 I am waiting for the same.I believe that this is the time to quit their pathetic services.
My No is [protected].

I have same problems with my another No.[protected].

Regards
Atul Goel

I have purchased Reliance data connect No [protected] on Nov 15, 2011. There identified as Bhanu from Reliance and her sales men Manoj and Imtiaz sold the same for Rs 2523 / by informing that is is prepaid plan for unlimited use of 3 months. It is now 10 days since I have paid the money the data card is not activated. The agents are not returining the call and the reliance call center is though confirming the sales not able to help in activation. They say it is a post paid number and I have received a bill of Rs 420 without any usage

Hi,
I am a Reliance Net connect user.On October 15 2011, i have recharged 3000 (18 GB) my data card and it valid for 6 months (January18 2011). After two days of my usage on October 17, 2011 my total balance (around 17 GB) data deducted from my account balance. I lodged a complain in customer care and Nodal office of Reliance. It has been 55 days they are responding to my complaint. I am calling regulary to the Nodal office but they always says we have escalated to this to our Technical department. It will be resolved in next 48 hours.But after 55 days also it didn't resoloved. I lost my 3000 rupees data. Please help in taking some proper action. Please do the need full

Following are the details of My data card number and Complaint Id at Reliance Nodal office.

Name: Sreenivas V

Reliance Data Card Number: [protected]
Complaint ID: #[protected]

My Reliance GSM No: is [protected]. I tried several times to contact with customer care to unsubscribe this voice pack. (L27) If I'm messaging to unsubscribe this pack, it also charges for each sms. (Dact L27 to 53739) What should i do. For the last 5 months i'm trying to deactivate this voice pack. Please help me.

Dear Team,

This is in regards to our Reliance Broadband connection.

I would like to inform you, my Broadband connection has been disconnected since 1 week without any reason & prior notice too.

Although, the last bill has been paid by us on 31st October which was due on November 9th.

We have reached you after doing our homework. We have tried all the ways.( Tried reaching technician, Customer care etc. ), Unfortunately, we did not get positive response. At last we have approached you to solve our ongoing issue.

This has really caused a big time inconvenience to us, which made us believe Reliance is no more a worth and trusted company.

Please find the details below:

Phone no :[protected]
Bill No:[protected]
Billing Account No: [protected]
Total Amount :296.16(Paid by cash)

Looking forward for your response .Please reply back ASAP.

Thanks & Regards
Nutan Jyoti Rath

I used reliance broadband, for some 6-7 months. was very upset with their poor service of network. i called Reliance & made a request to terminate the connection, the customer care executive aggreed, without any complaints, and hangup. Next month again recieved 1 bill ,because they did not close my connection, i again called 1 person from reliance & asked him for closure, he terminated the connection, took balance amount of Rs.1000 from me & acknowledged the closure on behalf of Relianmce communication.. I again recieved a bill saying balance pending for my same connection, i went to reliance communication center & asked if connection is closed or not, they said connection is terminated but they themself do not knew who closed it & when.now they ask for Rs.1200 to 2000 for closure of the case. I asked them to give me detail, to which they replied, server is down. Till then their server is always down whenever i reach there for my same query. Please Help me with this Query. contact No#[protected]; email: himani.k.[protected]@gmail.com

MERA NO. [protected]. JAB BHI MAI RECHARGE KARATA HUN TABHI RELIANCE WALE MERE RUPEES KAT LETE HAIN, 01.11.2011 SE LEKAR 22.11.2011 TAK MAINE KAI BAR RECHARGE JAB BHI RECHARGE KARATA HUN TABHI 20 RUPEY KAT LETE HAIN CUSTOMER CARE MAI CALL KARTA HUN TO KAI DINO TAK WO RECEIVE NAHI KARTE JAB KARTE HAIN TO BOLTE HAIN SYSTEM UPDATE NAHI HAI AAP BAD MAI CALL KARE, FIR 2 DIN BAD KAFI REQUEST KARNE KE BAD WO RUPEES WAPAS KARTE HAI AISA 5-6 BAR HO GYA HAI, AAJ 22.11.2011 KO BHI MERE BALANCE KAT LIYA HAI JABKI MERA PAHLE WALA REVERSE NAHI KIYA HAI, MAI BHUT PARESHAN HO GYA HUN RELIANCE WALO SE CHOR HAI YE. MAINE CUSTOMER CARE MAI BAT KI JISE MR. AMIT NE HANDEL KIYA MAGAR SYSTEM UPDATE KA RONA ROYA FIR MAINE SENIOR SE BAT KARANE KE LIYE KAHA TO USNE LINE TRANSFER KI MAGAR KOI UNHONE ATTEND NAHI KI USKE SENIORO KE NAM MR. JITENDER, MR. AMIT, MR. USUF MOHAMAD HAI.

MAI CHAHTA HUN KI MERI SAMSYA KA JALDI SE JALDI NIDAN HO

NAME - MAHESH KUMAR
Mo. No. [protected]

I have done SMS on 1900 with my cell no. [protected] on 16th nov.11. I want to Switch from Reliance to vodafone as service provider,without changing the current no. Still I have not received any response from Reliance. I have field up application form of Vodafone on the same day. But they ae unable to activate the same due to non confirmation from TRAI/Reliance to me.