Reliance Communications Complaints & Reviews

my name is sanjeev kumawat and my phone number is [protected]. Today i recharged my number with tariff of rc24, which reduces call rate and give me a privilege to make a call 25 paisa per minute. But i am paying more then 40 paisa and when i made a call to call center they misbehave and now they are not even receiving my call. It is a real fraud and cheating by reliance. And please take some strong step against company because they misrepresent about there tariff vouchers and make people fool. Policy of reliance is really against the consumers and this is a misappropriation of money by them. It's a breach of trust also, and consumers are losing reliance. I want my money back and will change operator soon.

CS Nodal Team,

since last 2 months m facing very bed service from ur end, my Oct Bill was 2199/-, in Oct Bill u add 1814/- for Roaming Charge, # but in Oct bill there in no details, where i called, which call i pick in roaming location, # my Credit Limit is only 1000/- how my Bill reach 2199/- amt???? till date i haven't receive any proper response or solution, now again same issue without any uses my Nov bill reach 130/- even i didn't use my mobile & its SWITCH OFF or BARRED since 12th October.

m totally UPSET with this kind of Services or Issues? If possible then resolve these points else reply me in simple words "ITS NOT POSSIBLE" after that i'll take 2nd way with consumer court or other....

I need Incoming + Outgoing CALL DETAILS from 30 Sep to 6 Dec 2011 in EXCEL Format .
My Credit Limit is 1000/- so my why bill reached 2199/-???
Waive Off off late payment charges for both bill (Oct or Nov) .
Change my Plan into Simple PPC229.
Itemized E-Bill (Full Call Details) on time (every 6th) No Hard Copy.
Resolve this ISSUE on TIME.


feel free call me on +91-[protected].

Sumit Sharma

+91-[protected]
From: sumit.[protected]@hotmail.com
To: [protected]@relianceada.com
Subject: RE: 'Reliance=[protected]'Reference to your e-mail
Date: Fri, 4 Nov 2011 15:08:26 +0000

how much Credit limit?

Sumit Sharma

+91-[protected]


Date: Thu, 3 Nov 2011 15:15:31 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: sumit.[protected]@hotmail.com

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your mail regarding service issue.

kindly note that, as per our records you have exceeded the credit limit given to you. we request you to pay Rs. 68 which you used in your credit limit to activate your outgoing service.

We value your association with Reliance.

Regards,

Gowri shankar.R
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222 (toll free). For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com.

-----Original Message-----
From: Sumit Sharma (sumit.[protected]@hotmail.com)
Date: Wednesday, November 02, 2011 07:53 PM
To: [protected]@relianceada.com ([protected]@relianceada.com)
Subject: RE: Reference to your e-mail

now how much amt. i hav to pay for re activate my outgoing???
such yaar its very bad service, my last bill is 1043 (something) but we pay 1600/- is it less then my uses?

Sumit Sharma

+91-[protected]


Date: Tue, 1 Nov 2011 02:11:53 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]'Reference to your e-mail
To: sumit.[protected]@hotmail.com

Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard

This is with reference to your mail regarding Service reconnection.

Please note that, as per confirmation received from concern team is that your usage credit limit is high. Hence, we request you to pay a the amount for further assistance.

Further to mail, we request you to visit our nearest Reliance web world/outlet for further assistance.

We value your association with Reliance.

Regards,

Venkatesh M
Customer Care
Reliance Communications Ltd.

Regards,

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com



-----Original Message-----
From: Sumit Sharma (sumit.[protected]@hotmail.com)
Date: Monday, October 31, 2011 09:19 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); rcomnodalofficer.[protected]@relianceada.com (rcomnodalofficer.[protected]@relianceada.com)
Subject: RE: Reference to your mail

STILL my incoming or outgoing service not activate, any 1 can help me???

before 15th oct i pay 1600/- rs. for same no but still my services not active, i[censored] can't do this than close my no. its a humble request....

Sumit Sharma

+91-[protected]


From: sumit.[protected]@hotmail.com
To: [protected]@relianceada.com
Subject: RE: 'Reliance=[protected]' Reference to your mail
Date: Sat, 29 Oct 2011 12:13:46 +0000

Dear Reliance CS team,

currently m in Jaipur but m not able to make any call (also to *333 or 198), if my STD service is not active than plz active this service.

Sumit Sharma

+91-[protected]


Date: Fri, 28 Oct 2011 21:35:00 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' Reference to your mail
To: sumit.[protected]@hotmail.com


Dear Customer,

Thank you for contacting Reliance Customer Care.

This is with reference to your e-mail regarding the service issue for your Reliance number [protected].

Please note that, as per our records currently the mentioned number is in active state only. Further to your mail, kindly revert back with the exact issue that you are facing.

For further clarifications, feel free to contact us at [protected]@relianceada.com.

We value your association with Reliance.

Regards,
Ramya Devi R
Customer Care
Reliance Communications
For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.
Dial *367# to get your GSM Prepaid Account Balance Information.
For any queries about our products or services please dial *333 (chargeable), or call 198 (toll free) for any complaint or service request from Reliance phone. You can also reach us on 30333333 from any other phone and J&K customers can dial [protected].


-----Original Message-----
From: Sumit Sharma (sumit.[protected]@hotmail.com)
Date: Friday, October 28, 2011 04:22 PM
To: [protected]@relianceada.com ([protected]@relianceada.com); MyServices RelianceADA ([protected]@relianceada.com); Reliance Bill ([protected]@relianceada.com)
Subject: RE: Reference to your mail

Remainder

Sumit Sharma

+91-[protected]


Date: Sun, 23 Oct 2011 15:15:58 +0530
From: [protected]@relianceada.com
Subject: RE:'Reliance=[protected]' Reference to your mail
To: sumit.[protected]@hotmail.com


Dear Customer,

Thank you for contacting Reliance Customer Care.

We regret for the inconvenience caused in this regard.

This is with reference to your e-mail regarding service reconnection.

Kindly note that we have taken a request and reactivate the service. Hence, we request you to make a call for your number.

Further to the mail, this service will be reactive within 3 hours for your number.

We value your association with Reliance.

Regards,

Anitha M
Customer Care
Reliance Communications Ltd.

For further details, you can visit our web-site www.rcom.co.in or write to us at [protected]@relianceada.com.

For any queries about our products or services please dial *222
For Service requests & complaints, please dial 198 (toll free) from your Reliance phone. You can also reach us on 30333333 from any other phone.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services.
Please register yourself on the portal. For difficulties in registration, please write to [protected]@relianceada.com




-----Original Message-----
From: Sumit Sharma (sumit.[protected]@hotmail.com)
Date: Saturday, October 22, 2011 09:22 PM
To: MyServices RelianceADA ([protected]@relianceada.com)
Subject: Bill Paid but call still barred


Dear Reliance CS Team,

i need to Conf. what process u r following to act. outgoing calls, we paid 1600/- for my +91-[protected] but still m unable to make any calls? can u tell me the ans. otherwise i will put a Strong to ur seniors or Nodal's.

m very upset with reliance Specially for the same no.;

Sumit Sharma

+[protected]
+[protected]

Reliance Is not giving me the service which I have paid for.I have recharged with a Rs.1000 on Nov 2nd which gives unlimited data usage till 10 GB with upto 3.1mbps speed and which is valid for 30days.I have complained as I am not getting any speed and the speed is 1 kbps and its frequently disconnecting my connection.when I complained they said it will be resolved by nov 30th only andt they are not ready to pay me back/extend my validity.on Dec1st i got a call that the issue is fixed so I recharged with a Rs200 on Dec 4th which gives 1GB data usage upto 3.1mbps speed with a validity of 7 days ,now I am not able to connect with netconnect+ and when said they are asking to wait few more days to give the service.
I am not Sure why they are taking money and giving the issue resolved date as the last day of our data usage validity and more over they are reluctant to extend the validity even after they agree thatt hey are the culprits.

Their Answer is to wait few more days( no exact date) untill they equip with towers.I am not sure if thats our problem even After raising a complaint and after confirming the issue is resolved i tried to verify with a minimum amount of recharge. data card num:[protected]

Myself ravi kumar nemiwal. In my family we are using 4 and 5 reliance gsm number. But there are two mobile number disputed first is [protected] and second is [protected]. When we recharged account on these numbers reliance always deduct some amount and then we want complaint to customer care on these two number (*333 and 198) reliance always cut the call when customer executive on line. Yesterday 50 rupees deducted from [protected] this number. No any notification we have received for this when we checked our balance than we found 50 rupees deducted from our accout. I can't understand that why reliance done this cheap activity, is reliance a poor company or other fraud company like gold sukh?
Please tell us that now we change your network or not. Either you refund my money or we change your network.


Thanks!!!

Ravi Kumar Nemiwal

I had taken a data card for internet connection 5 years back. I took a new laptop just 3 months back and found this data crd which is old model not compatible to new laptop. I went to Padamugal/ vazhakala Reliance world and I was told since billing cycle is 22nd only on 23rd it can be cancelled. Or I have to go to an office 15 km away and that also the branch guys are not sure even if they can do it before 22nd. fantastic service for opening account but to close or get any service worst possible product and customer support.

this to complain that.actually i have started with my new gsm connection having the number [protected] and continued with the reliance unlimited pack of Rs.599. Before activating this pack it was unlimited calling for all STD and LOCAL reliance to reliance GSM and CDMA and i too have activated on the basis o[censored]nlimited calling but they have deducted my balance and when i called the customer care they told me they reliance have change the 599 pack service and now they are not provding unlimited for me they limit me for 1800mins for STD.my complain is how they suddenly change their palins unknowing to all of its customer i want the refund of that scheme either by money or they should continue with the scheme for atleast 1month till now on internet they have not updated with the new service pack of 599 so can blame them i please request for passing this complain.
thank you

My sim card [protected] has lost.I contect to customer care says your sim has blocked and you get a new sim on payment of Rs. 4 /- from nearest Dealar.I go to m/s. Anil Jayaswal & co.Narsinghpur M.P. demanding
Rs. 100 /- for the new simcard . pl.urrange a new sim .

Thanks

ARUN AWADHIA
MO. [protected]

e-mail : [protected]@yahoo.com

Respected all

I was using a reliance data card in may 2011, due to the very bad service & slow internet connection of reliance modem, i launch a complain and with complete detail i stop the number on 15th or 16th june 2011 and received no bill thereafter.
Yesterday i received a call from tis hazari that reliance has filed for not payment of bill.

This activity of reliance was very abstruse. So informed TRAI about reliance behavior after the customer blocked the number yet they generate bill and at the end claim for bill payment, this how they are generating revenue.

Reliance should be asked for this ail.

--
Best Regards

Mr Haque
Government of India.

Inspite of repeated complaints and requests with Customer Care, large sums of money are deducted from my pre-paid accounts for mobile nos [protected] and [protected] since last six months. Every day at least Rs 20-30 are deducted. Promotional SMS' and calls continue throughout the day. Very callous customer service and fleecing attitude of the company.

Hello CC,

My complain is related to an Employee's greedy behaviour. He works in Reliance world A-26, Shri Raghav Bhavan, Suri Medical Foundation, Faizabad Road, Indira Nagar, Lucknow 226016. I don't know his name but he is the only fat man there.

I was a BSNL mobile user. I got my UPC code BE772626 for my no. [protected] from bsnl om 28th nov 2011. and I applied for port in to Reliance. I filled up the form at Reliance world and he charged me 50 rs for MNP change. I didn't knew about Reliance's mnp plans so i gave him 50rs. I found my Operator changed on morning of 4th Dec 2011. but i didn't got any FRC or TT or any advantage.

I got to know by thier CC that there is no charge for mnp. Today I went there to know about this and they asked me to do the FRC of 1 Rs. I got 0.01 rs in my a/c. Then i asked the Fat man to give me my money back and he declined and gave me the TT of 6 rs. and said that "there is so much inflation so that you'll get only 6 rs in 50rs. RC.". I don't know what i got from them as some services are not working. I am feeling some Kind of Harassment So please Help me..


Regards.

A male voice from the numbers [protected] and [protected] is calling me up continuously and using abusive languages anytime of the day. Please do the needful action to trace the number and the user of the number and punish them as per law or help me out with a solution at the earliest. I am from Kharagpur, West Bengal. My contact details is [protected].

respected sir/mam
i send the letter in the date 19th nov 2011
AFTER THAT DAY
then I RECEIVED A CALL FROM RELIANCE LEGAL OFFICE "MUMBAI" DATED 23 NOV 2011
MAM (NEELAM) ASKED ME I SOLVED YOUR PROBLEM , NO BODY CALL U,
PERSON SEND U SETTELMENT LETTER THEN U CAN PAY UR BALANCE,
THEN I AGREE,
BUT TODAY 5th DEC. 2011, AGAIN I RECEIVED A CALL FROM [protected]
PERSON ASKED ME I'M CALLING FROM TEES HAZARI COURT DELHI,
I[censored] DON'T PAY MONEY I'LL ACTION AGAINST U, & UR NON BAILABLE WARRANT WILL BE ISSUE.
IF COMPANY PERSON WILL NOT SOLVED MY PROBLEM
WHAT I DO,
PLS TELL ME WHAT THE SOLUTION IT IS,

PUNEET KALRA
M. NO. [protected]
BILLING ACCOUNT NO. [protected]
USER ID :[protected]

hellow iam holding a number bearing ph [protected]. the problem it shows has the unusual deduction of balance abruptly without the information to me. and sudenly i used to get messages like my balance has reached a minimun level of 5 or 15 and please recharge it quickly.this is just not the 1st time..it has been the case since more than 10 to 12 times. i called the customer care number but soon they used to recover the problem but now the condition has been even more worse..when i tried to call customer care number selecting the lodging complain option, it says to wait for the same and soon the after some details it says regarding the recharge , then it even doesnt connect to the customer care hence gets disconnected.
yesterday i recharged my account with 55 rs, bt now i more than 15 rs or 19 rs has been deducted for the same..
hell wid the services of reliance..

I want to deactivate my cricket updates of my mobile immediately.The service providers are deducting 5 rs every 2 days for cricket updates without asking me for that. Even I did not register for this service. I had Rs.200/- balance , now it says 8 paise. I want to get all my talk time back immediately and i want to get rid of this offer as soon as possible. I tried to contact the customer care but it says due to heavy rain in Kolkata customer service is closed only automated service is there.
Please respond to my complaint immediately.
My number is [protected] .

I did a complaint on 26th nov..........nd i got a call from reliance cc representatives......bt i didnt get a sol to my problem.....as the lady wid whum i had a talk....she said that all the services will be deactivated......bt my balance has nt been returned......i told her that i am unable to contact to cc.....nd i told her 2 contact me in the evening as i am a student and i am in my clg in morning so i could not talk to her that time......bt i didnt received any call and my problem has not been solved yet..........i request u to look in the matter as early as possible.........

Dear Sir

I have been using a temporary Reliance One Card (no [protected]), from Reliance Retail since inception.I have been a loyal customer with Reliance Retail for all the years but till now I have not received the permanent card. I have spoken to the customer care quite a no of times also but till now I have not received the card yet, kindly look into the matter and arrange to despatch the same at earlist possible.

Regards
Nirmala Singh
B-4 High Class Residency,
Patil Nagar,
Bavdhan Pune - 411021
[protected] / [protected]

I am reliance CDMA Postpaid customer since 2005 ,have requested relaince for Number portability to Airtel. My request was denied mention the reason as contractual obligations,Have called up many time to customer care just to understand what is this contractual obligations, The customer care has asked me to visit the nearest reliance web world,I have visited Reliance web world but even they don't have any information what is this contractual obligations.

Would request you to kindly let me know what is this contractual obligations and process my request for Portability, with this kind of harassment making me run from Customer care to web-world having called so many time to customer care office, just want to move out of reliance at the earliest.


Syed Taqi Ali Zaidi
Reliance Mobile Number [protected]

I had purchased reliance natural resources fund-growth plan-growth option.But i'm not getting any statement.What is the current values of my account no.[protected].

sir, 08/10/2011 ko mr.sandeep gour & mr.ajay chaturvediji ne mujhe broadband ka plan rs-549/- batlaya tha or kaha tha ki per month bill rs-605/-ka rahega usse jayada nahi hoga.plan unlimited rahega. 08/10/2011 ko mujhse rs-500/- advance bhi liya gaya or kaha gaya ki per month bill me se rs-100/- less hokar bill ayega.mere ghar par conection 12/11/11 ko lagaya gaya. abhi ek mahina bhi nahi huaa or mujhe rs-1322/-ka bill diya gaya he.bill no-[protected] date-23/11/11 he.mene customer care par jana to mujjhe bataya gaya ki ye bill date-23/10/2011 to 23/11/2011 tak ka he .jabki mere yaha par conection to date-12/11/2011 ko huaa he phir 23/10/2011 se bill me kyo pay karoo.

sir ek to mujhe plan ke bare me wrong bataya gaya or one month bhi nahi huaa or 1322/-ka bill de diya gaya.ye galat he.me koi payment nahi karunga.aap mera net conection aaj se hi band kar dijiye.

es bare me mr.surendra mob.no-[protected] se mene bat ki lekin we reply nahi de pa rahe he .or mera phone nahi utha rahe he.mr.puneet bhi is bat ke liye javabdar he.me rs-605/-se jayada payment nahi karunga.

bill no[protected] / billing account no-[protected] / date-23/11/2011 rs-1322/-

name-umesh tetwal
add. -cm-ii-3,opp.chatarji choching class,sukhliya -indore m.p. 452010
mob. -[protected]
[protected]@yahoo.com
please mera net conection aaj se hi band kar dijiye. thanks

Hi, I used to Recharge my Reliance GSM with Rs. 599 per month that is unlimited STV. Today morning, I recharged with the same, but then I came to know that this plan is changed and this is not an unlimited STV. Before, recharging I checked the website http://www.rcom.co.in/Rcom/personal/prepaid/PlansandPacks.html and in this it was clearly mentioned that it is totally free. I need to complaint that if some plan is getting changed than why the customers are not being intimated for the changed plan. Those who are regular customers and recharging with this STV plan need to be intimated. Now, I will not be benefited by 599 recharge because all the benefits of 599 are available in 799.

Also, Reliance Customer Care are not able to tell how to check the balance of 599 STV so that customer will make calls accordingly.

Please, do proper action on this.



Thanks