| Address: Mumbai Suburban, Maharashtra |
Dear Sir,
I have been using Reliance Broadband Netconnect since April-May 2010 till August 2011. On 31st August 2011, I had contacted Reliance customer care[protected] after 7pm (IST) to post a datacard disconnection request (as I no longer needed to use it).
I was asked by the customer care exec if I wanted to change owenership, etc – for which I had explicitly mentioned ‘NO, I want to discontinue my datacard’. I was given a request number ([protected]) for the same.
However, 2 months later I was informed that I have an outstanding amount on my data card of over 2,500 Rs..
On inquiring (Date: 24 Oct, 2011, Conversation ID – [protected], contact person name – Rosh) I was informed that my number was never disconnected. What I was further told was that the number ([protected]) that i was given is a CONVERSATION ID and not a DISCONNECTION ID (Why should a customer care for a conversation ID?)
There were 4 different category of reasons stated for not taking request:
1. That I have never placed a disconnection request.
2. That I disconnected my call when I was being transferred to the disconnection department
3. That I requested transfer of ownership and not disconnection
4. That I had outstanding payment balance on my account then – hence the request not valid
My polite request to Reliance Customer Care was that ‘ please retrieve and replay my recorded conversation of August 31, 2011’, which I was told was not possible (why have a conversation ID and why record conversation for quality purpose then?). On further insistence, I was given the contact number of Nodal office[protected], Mr. Tilak Chatterji) -. I spoke with Mr. Kiran on October 24, 2011 (Conversation ID: [protected]) and he too, like the customer care people kept informing that I had not placed a request. He too, has no authority to retrieve the recorded conversation of August 31, 2011 and that I was stating wrong facts. I was told to speak to Appelate officer Mr. Mahesh Ranade[protected] as he has the authority to retrieve conversation or help in any fashion possible. Surprisingly its been over 2 weeks now and I cant get through his number. The office timings I was informed was 9.30-6pm on week days. If I call in this time – the number is always busy, if I call at 6.10pm it rings and no one answers the call.
In the meanwhile on October 28, 2011, as i never got through Mr. Mahesh Ranade, I called Reliance customer care and spoke with Mr. Rohan (Oct 28, 1011, Conversation ID: [protected]) I was informed that one of my payment cheque has bounced. I never make cheque payments. On further inquiring I was given the number (Bank of India Ch.no. 698401, bounce receipt no.[protected], Sep 21, 2011). No such cheque belongs to me nor my bank has any bounce cheques on my account.
Ultimately, I took this matter to Reliance webworld, where I was informed that they cant help me unless I make the payment. Though I knew this was a money trap, I paid off Rs. 2850 (Oct 31,2011 recpt no. S[protected]. I lodged a complaint with them about this whole payment issue and that my disconnection request was not taken correctly and it was Rcom customer care error, and that I am not entitled to pay for their mistake. The complaint for this is[protected].
Whn I inquired about the status of this complaint on Nov 17, 2011, I was informed that the complaint is solved! Resolution was that I NEVER MADE THE DISCONNECTION REQUEST! To arrive at this conclusion, I was never contacted, nor my conversation of August 31, 2011 retrieved.
This is a case of clear contempt, inappropriate handling of complaint and clear case of fraud. The 2 things that stand clear and never answered by them are:
1. Reluctance from Rcom to retrieve the recorded conversation of August 31, 2011 where I have clearly, specifically enunciated that I wanted to discontinue my datacard
2. My complaint of Oct 31, 2011 was withdrawn without any consent, information to me.
In the meanwhile, the retention department contacted me and informed that they can (as a real big favor!) reimburse 1 month money back if I repurchase reliance connection.
I request this forum to please assist me, educate me at how I can sue Reliance Broadband Netconnect for their utter ignorance, forgery, for causing me this discomfort and waste of my time.
Thanking you,
Suhas Bambardekar
[protected]@gmail.com
Aug 13, 2020
Complaint marked as Resolved 
I would like to bring to your notice that my number [protected] got a balance deduction of Rs10 on 22nd September, 2011 followed by a deduction of Rs 30 on 23rd September, 2011. The 23rd September deduction was on account of some value added service which after complaining the customer care was refunded back and the subscription that Reliance GSM had activated by itself was deactivated. My concern is that what if the balance was deducted at a time when some important call would have been going on. If the call disconnect would have cost me a business who would be held responsible in such a case. The customer care says that services are activated only if we use keypad during a advertisement call. I never do that then how such services get activated in someway or the other in every few days. Moreover, there is no procedure to block our number for no activation of value added services.
Kindly look into the matter as this has been the case from the time I took up this number 6 months ago. As soon as the customer care is informed we get money refunded or else it is not. Sometimes the money is as small as Rs 5-7 which we do not even care to call and bother about.
Looking forward to your reply
Regards
Kaushik Birmiwal