Reliance Communications Complaints & Reviews

Sir,

This is not my first complaint here. Already i have posted 2 complaints for the same matter on February and march 2011. But of no Use. Each time an executive will call me and tell that your query will be solved within 2 days. But now it is 3 months. I am always hearing the same reply Inconvenience is regretted from the reliance customer care.

I have requested for an MNP transfer for my Reliance no. [protected] on 22nd January 2011. The request was made for changing Reliance network from CDMA to GSM. Today is 13th April 2011. Now it is nearly 3 moths from my request. Still my Reliance Number works as a CDMA connection. Also I think the Reliance have closed my request.

On 22nd January 2011, I requested for an MNP transfer through an SMS and also I have received a port number. Then from Reliance Web World, Kollam, Kerala, I also received a new SIM CARD on the submission of my Photo and a ID proof and payment of Rs. 25/-, which the executives there told me that it will get activated within a period of 7 days.

I have requested for this MNP transfer due to the problem of call drops in my existing hand set. Due to this I can’t even make calls to any number. Also the said number is a postpaid number. For these 3 months I am liable to pay the rent for my number [protected] with out making any calls or using the number because of the fault from the Reliance Communications.

In between these 3 months from 22nd January 2011, I have contacted many times with the reliance customer care and reliance web world. But of no use. When I contacted the Customer Care through the Mobile phone, they asked me enquire it in the Web World. When I contacted the web world they told me to contact the customer care by dialing *333. Even I tried to complain with the toll free number 198. But I was shocked to here the reply given by the customer care executive Ambili when dialed 198. She told me that she will not register the complaint and asked me to complaint it with the web world. Then I don’t know why the reliance asked to call 198 for complaints when we dial *333. I don’t know whether 198 is a useless one or it is the problem of customer care executive spoken to me.
I am using Reliance connection from the year 2003 (both mobile and land phone). The long 7 years is just enough with the Reliance communications. Initially the Reliance is having a better customer care. I haven’t had experienced with such an inefficient customer care executives over this 7 years.

Due to this problem I am forced to cancel my connection or get it transferred to any other network. I request the customer care to at least allow me to do that.

I am Subhash Nama with mobile number [protected]. I have registered in NDNC in October, 2010. But I am receiving promotional sms from Reliance yet. Last time I complained online with SR No.[protected] on 7/4/2011 at 10.11AM. They resolved this complaint on 8/4/11 at 10.29PM. But I received again sms on 9/4/2011 at 08.38AM, 12.22PM and 10/4/11 at 07.31PM. I complained many times but did not get any proper solutions. This is final warning to Reliance otherwise the case would be taken in Consumer court shortly.Solve my problem.

Hello,

I am using Reliance CDMA. Recently I am facing lots of problems, my number has been activated three times for three different services "Caller Tune, Cricket Mania & Astrology Pack" without my notification or confirmation. whenever we have called them, they told us that you have activated this services through SMS/IVR. we did not receive any calls from RIL not even sent any message to them also. I have already registered my number in DND list, still i am getting promotional messages as well as calls. Please do the needful ASAP, we already got frustrated a lot just coz of the same.
MY Complain numbers are:[protected] ,[protected] ,[protected]

Regards,
Nitin

Hi,

Im an existing reliance gsm prepaid user. My number is [protected]. On April 1st I had requested for duplicate sim from Reliance world, Kadavanthra,Cochin, Kerala. I was issued another new sim and was told tat the sim wil get activated by 06.00 PM. But even after 5 days, the sim is not working. On switching on the handset im getting a message displayed as ' Sim Registration failed'. Inspite of repeated walkin requests at kadavanthra Reliance world, the resolution is not provided. This is so pathetic to notice such a response and service from reliance.

On writing to customer care of reliance i was told tat a their representative will be contacting me soon. But even after 6 days i havent recieved any call. None of the touchpoints are responsive. Im now wondering wht to do..

I placed my account termination request on 25th Feb 2011 and since then they are so lazy in terminating my account. Only think that matters to them is collecting money and asking me to pay till they terminate my account as per their leisure (1.e. 20th Mar 2011)

Why should I pay till 20th mar when my request for termination was for 25th feb 2011.

Calls from my end as follows

1. Call for termination (Request number[protected]th Feb 2011
2. Reminder call to customer support - 1st Mar 2011
3. Reminder call to customer support - 2nd Mar 2011
4. Reminder call to customer support - 7th Mar 2011


I am not sure how much more I have to bear, my only mistake being using reliance in my lifetime.


Even after sending these mails to Nodal officer and Appellate authority, I just got one response till date from them as below

Dear Sir,

This is with reference to your issue raised regarding termination of the services for the user ID[protected]

We would kike to confirm that the services has been terminated for the above mentioned ID and you are requested
to clear the outstanding for the bill dated 11th feb-11 and 11th March-11

Thanks & Regards,

Tilak
Nodal Escalations Desk
Maharashtra & Goa.


Now I keep getting mails for payment of dues. Nodal officer mailbox is full and hence mails bouncing back. Appellate authrity never replies.

Sir,
I have redeemed 2000 units of Reliance equity linked savings plan Folio [protected]. Statement showing encashment @ Rs.14.1931 whereas NAV of 04.04.11 is Rs. 14.64. I do not understood why less amount has been shown in my statement. I have not yet received the amount in my account till date. Please help me.

Thanks & regards,
Satish Chandra Agrawal
162/167 Pratap Nagar, Sanganer, Jaipur
[protected]

i got a msg from reliance comm (cdma) that recharge with Rs. 7 & u will get 1700sec & these sec. are valid for both local & std numbers....when i recharge my phone then i got msg that u get 1700 sec. valid for both local & std....but i can't use sec on std numbers....when i dial 198 & complained abut this..then CUSTOMER CARE EXECUTIVE told me these sec are valid only for local not for std......it does not matter of rupees....& Rs. 7 does not sounds too much....this is a matter of cheating or frauding customers.......kindly do the needful....& revert please on my id......thank you


REGARS
NIRMAL SINGH
[protected]@gmail.com

Resprcted Sir,
I have a cell phone whose msdn no is [protected] and service provider is reliance gsm.They activate any service on my mobile without my knowledge.

Yesterday i am giving my telephonic interview but due to service activated on my mobile number my balance is deducted and my connection is lost and i lost my interview.Please take some effective action to resolve this problem

Best Regards,
Nikhil Agrawal

Deduction of money approx Rs.50/- from my prepaid balance in between 11.04.2011 to 12.04.2011 within 12.30 AM within any prior information to me. Please arrange to solve the matter so that I am return my balance. You are also requested to look into the matter, so that I can not disturn afterwards.
My mobile no. [protected]
Dipal Kumar Bodak
Semiliguda
Koraput
Orissa

I want to forward all mail to Consumer Complaint.

its Regarding a internet connection which i had 3 year back for 3 Days.

and there was some problem with Internet and Reliance has terminated Connection on my request.

There "0" Usage of internet and "0" bill outstanding. which is mentioned in mail from Reliance Broadband itself.

After 3 year i am getting call from Reliance Legal Department regarding outstanding bill amt Rs 1000/-

I have all Mails between Me and Reliance broadband

Regarding
Termination of connection
Zero Use of Internet
Zero Outstanding Balance.

Please help me out

Thanks
Imran

SIR, I HAVE Reliance GSM MOBILE CONNECTION. MY MOBILE NO IS [protected].ON 11TH April, BALANCE AMOUNT IN MY MOBILE WAS APP 50./-RS, BUT another Day at Morning. IT WAS SHOWING 19/-RS.WHEN I CONTACTED Reliance Customer Executive and their Seniors, I WAS TOLD TO WAIT FOR 24 HRS & IT WILL BE RECTIFIED, AFTER 24HRS, WHEN for a second time I CALLED, I WAS for a second time ASKED TO WAIT, THIRD TIME, I WAS TOLD THAT U MUST REPLY ANY SMS OR CALL WHICH IS CALLED BY Reliance. I SWEAR THEM THAT I HAVE NOT RECEIVED ANY CALL OR ANY SMS , HE DISCONNECTED THE CALL, BY SAYING, U HAVE TO PAY THIS & IN FUTURE, U WILL NOT GO THROUGH THIS PROBLEM. SIR, THE MATTER HERE IS NOT OF 30 BUCKS, BUT THE WAY THESE COMPANIES TAKE THEIR CUSTOMERS FOR GRANTED. WE REQUEST YOU TO TAKE SOME STRICT ACTION opposed to the company, AS MANY PEOPLE MAY BE SUFFERING WITH SUCH BEHAVIOUR OF the company.HOW CAN THEY DEDUCT CASH FROM ANYBODY'S ACCOUNT & GIVE USELESS RESONES FOR THE ACT.PLEASE SIR, TAKE SOME ACTION opposed to THEM & TEACH THEM SOME LESSONS. THANKING YOU WITH REGARDS Mustakeem Khan +[protected] [protected]

I went to reliance office on 10th Feb 2011 and paid Rs.1872 and submitted my termination letter for my postpaid wireless internet. I asked reliance communications team that can I consider my connection is terminated then they said "yes" and gave me the receipt .
They called me again on 12th Feb 2011 and told me that please pay Rs.150.52 as they calculated wrongly then I paid immediately , please see the payment history attachment.

Now reliance comm. guys are asking me to pay Rs. 82.64 rental , they have called me many times and somany mails are floated in between us, simply Iam wasting lot of my valuable time for this issue . I have attached second screen shot it shows that one more bill will also be generated on 15/04/2011.

Note: Since Nov 2010 , Iam not using wireless netconnector but I was paying the money promptly because when I called the cust care and asked them to terminate over the phone but they said you have to visit reliance office. in Jan 2011 ,cust care told that we will keep in suspend mode so that you can pay less amount (Rs.100) but it never happened , so on 10th Feb 2011 I visited reliance office and asked them to terminate then they asked me to pay Rs.1872, I paid it , after 2 days again asked me to pay Rs.150.52 , I paid that also . Now after some days they started asking me to pay Rs.82.64 as rental for the terminated connection. It seems they are not terminating my connection even though I cleared all the amount and they are simply charging the bills .

Please help me to resolve the issue. Iam wasting lot of valuable time .

thanks & regards,
Sudhakar kakkireni
sudhakar.[protected]@tcs.com

one of my client was paying prm for his grand son after his death the mother wish to be proposer i had submitted all req doc in jan 2010 later in april 2010 bthey ask for age proof of monor & relationship of mother to son i had submitted the school marksheet in oct 2010 till maarch 11 they were asking the same doc later i had resubmitted the same in feb 11 , they accept it & now they are confused that wethera marksheet of minor from school duly signed by gazetted officer is acceptable or not.

the complaint no is 13897952
followed the last communication as emailed

Dear Sir,
Pl tell me what are the doc pending from my end so thaat i will submit the same.

Looking forward to hear from you,

Regards,

Nilesh Soni

Asst Manager-HNI sales
Email : [protected]@rediffmail.com

Mobile :[protected]
:[protected]
Team work always perform .

On Thu, 24 Mar 2011 08:17:06 +0530 <[protected]@reliancemutual.com> wrote
>Date :24/03/2011 8:12:44 AM
>
>Dear Investor,
>We thank you for writing to Reliance Mutual Fund.
>With reference to your email dated 19/03/2011, regarding Complaint no 13897952, as discussed we request you to kindly submit all the required documents to your nearest RCAM centre for the same to process.
>
>For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]. You can also write to us at [protected]@reliancemutual.com.
>
>We would be happy to assist you.
>
>We value your investment and thank you for your trust in Reliance Mutual Fund.
>
>Regards,
>
>Mekala Anil Raj
>Customer Care
>Reliance Mutual Fund
>
>KYC Mandatory from 1st January 2011 for all types of investments irrespective of amount.
>
>Existing investors can Generate Online IPIN through Reliancemutual.com site in 3 easy steps.
>
>IVR services for Account Statement, last five Transactions, latest NAV and Account Balance through our contact center local STD code plus[protected].
>
>SMS facility to receive alerts on scheme balance & NAV, send a text message Balance to [protected], for multiple folio's SMS Balance (Space) last 6 digits of your folio number to [protected].
>
>NAV of your scheme - for single folio SMS "mynav" to [protected] & for multiple folio's SMS "mynav" (space) last 6 digits of the folio number to [protected].
>
>
>From: [protected]@rediffmail.com
>Sent: 19 Mar 2011 07:44:30 -0000
>To: "[protected]@reliancemutual.com" [protected]@reliancemutual.com
>Cc:
>Subject: Re: Complaint no 13897952
>
>Dear raj,
>this is w.r.t. compalint no mention above & last disussion hled with ur Exe pls note that the Mobile no of Client are [protected] &[protected] pls talk 2 client Sharda devi bapna for any query if avl.
>
>On Sat, 19 Mar 2011 12:00:35 ,<[protected]@reliancemutual.com> wrote
>Date :19/03/2011 11:59:41 AM
>
>
>
>Dear Investor,
>
>
>
>We thank you for writing to Reliance Mutual Fund.
>
>
>
>With reference to your email dated 17/03/2011, regarding your complaint ,we regret the inconvenience caused to you due to delay in addressing your query. We are following up for the case on high priority and shall revert to you with complete information within 7 working days.
>
>
>
>
>
>We appreciate your cooperation in the interim.
>
>
>
>
>
>For any further information or assistance, please contact us on our 24 hours Customer Service Centre[protected]toll free) or[protected]. You can also write to us at [protected]@reliancemutual.com.
>
>
>
>We would be happy to assist you.
>
>
>
>We value your investment and thank you for your trust in Reliance Mutual Fund.
>
>
>
>Regards,
>
>
>
>Mekala Anil Raj
>
>Customer Care
>
>Reliance Mutual Fund
>
>
>
>KYC Mandatory from 1st January 2011 for all types of investments irrespective of amount.
>
>
>
>Existing investors can Generate Online IPIN through Reliancemutual.com site in 3 easy steps.
>
>
>
>IVR services for Account Statement, last five Transactions, latest NAV and Account Balance through our contact center local STD code plus[protected].
>
>
>
>SMS facility to receive alerts on scheme balance & NAV, send a text message Balance to [protected], for multiple folio's SMS Balance (Space) last 6 digits of your folio number to [protected].
>
>
>
>NAV of your scheme - for single folio SMS "mynav" to [protected] & for multiple folio's SMS "mynav" (space) last 6 digits of the folio number to [protected].
>
>
>
>
>
>From: [protected]@rediffmail.com
>
>Sent: 17 Mar 2011 09:04:07 -0000
>
>To: "[protected]@reliancemutual.com" [protected]@reliancemutual.com
>
>Cc:
>
>Subject: Complaint no 13897952
>
>
>
>
>
>Dear Mam,
>
>Pls find herewith The req letter (age proof) of MINOR MUDIT BAPNA as attached it was already been submitted at ur Reliance AMC udaipur 2 months back pls look in the matter & do needful
>
>Looking forward to hear from you,
>
>
>
>Regards,
>
>
>
>Nilesh Soni
>
>
>
>Asst Manager-HNI sales
>
>Email :[protected]@rediffmail.com
>
>
>
>Mobile :[protected]
>
>:[protected]
>
>Team work always perform .
>
>
>
>
>
>
>
>On Thu, 17 Mar 2011 13:08:50 +0530 Vibha.[protected]@relianceada.com wrote
>
>
>
>
>
>
>
>Dear Sir,
>
>
>
>
>
>
>
>Please find enclosed birth certificate asprovided.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>Regards
>
>
>
>Vibha Pal
>
>
>
>Branch Operation Executive
>
>
>
>RCAM Udaipur
>
>
>
>[protected]
>
>
>
>OUR VISION :"To be a globally respected wealth creator with an emphasison customer care and a culture of good corporate governance"
>
>
>
>
>
>
>
>
>
>
>
>PS: You may now request for a soft copy of your account statement fromour website, which is just a click away. All you have to do is log on toour website www.reliancemutual.com and click on "Account statementon email" in the center of the homepage. Enter your Folio number andyou shall receive the statement on your registered email address.
>
>
>
>
>
>
>
>
>
>
>
>Your QueryComplaint Reference No:##[protected]##(Please don't delete this line on reply)
>
>
>
>
>
>
>
>Your QueryComplaint Reference No:##[protected]##(Please don't delete this line on reply)

pl tell reliance the meaning of age proof

Dear sir colligue person (RELIANCE CONSUMER)

Dear sir last one year stay RELIANCE NTEWORK(tower) There chanda stay.

but not 24hrs full network . there are prblem some issue basically i wast lost network and its very difficult problem . so suddeneley please shot out . these are problem chanda vaasi and lot of people................

UR TRULY
CHANDA VAASI

I am AADHAR with reliance prepaid mob. no. [protected]. Continous deductions of Rs.30 are being made from my balance for the last 2 months.When I consulted at 198 they replied that I have Shayari Pack activated on my no. and i have used R world. I have never used R world or activated any Shayari Pack.But the customer care representative is clinged to his point.If i have activated the shayari pack for the last 2 months why havent I recieved any Shayari from Reliance, I havent send any message for Pack activation nor have used R world , inspite of that the customer care is not ready to hear my plea seriously and asking me to switch to any other network. This seems to be a very common tool to loot the customer. I am feeling cheated and these mobile companies boast about their customer friendly services.How can you activate a pack without my consent. I haven't send any message. If I ask to activate any other service which is not related to balance deduction it takes a week to get it activated,For example DO NOT DISTURB Service, Even U process my Complaints in seven days but u don need my consent in activating a pack, it takes a second, bcoz customers money is deducted and not of Rcom.Please stop all these rubbish and cheap tools to cheat customer, We are common man and when we lost money in such way , it hurts.Hope I will get Justice

Dear Sir / Madam,

I had purchased the Reliance Broadband Netconnect from the Reliance Web World in Dombivli in Feb 2011. I had clearly signed (on the form) and activated a plan for 5GB unlimited usage. They activated a plan for 2 GB (which is of the same value). Now since the plan activated was for less usage, my usage obviously exceeded the credit limit. Since 1st week of March'11, I have been complaining about this for which they changed the plan with effect from April'11. But for the waiver of the wrongly charged money in the bill I am still waiting for them to take some action. Since last 20 days my modem has been deactivated and for which they shall charge me at the end of the billing cycle since the charges are fixed.

Dear Team,

As i am a very old customer of Reliance since 2004, I just want to bring your notice some points regarding ur service that on 8 APRIL,2011, i have called ur customer care executive MR. SHIRISH,
around 09:00A.M to Deactivate my auto renewal internet subscription,and as per his statement that service has been deactivated w.e.f. .
But the problem was not solved.instead of that he has deactivated sum value added pack,which i dnt have any since last sum months.
Today on 11 Apr,11, i got a msg from you that the service has been autorenewed for internet subscription.
wat is this.?And when i called 2-3 times ur HELP LINE NO-*333, they are telling there is a system problem till now.
I know its a gud co. but this time experience was very bad while dealing with ur Executive, specially on 08 apr,11..As i had a belief that once instructions are given , they will be completed, but this it doesn't happen.
so i request you to please help me out and refund my deducted amt to my a/c w.e.f.
HOPE YOU WILL TAKE APPROPROATE ACTION.


REGARDS
Savita singh
[protected]
MUMBAI.

I am Tushar and my mobile number is +91-[protected]. On 5th April I recharged Rs 50.00 and got 41.33 balance. I sent 2-3 1 paisa sms only. But when I checked my balance that time I had only 3 paisa balance. I complained to customer care but they told that I used Rworld and some service was activated. I told them that I never use Rworld and I did not activated any service, I need my money back. But no action was taken I loosed my money. Again on On 6th April I recharged Rs 50.00 and got 41.33 balance. I sent 10-20 1 paisa sms only but again nearly Rs 42.00 was detected. Again I complained to customer care but they told that I used Rworld and some service was activated. I told them that I never use Rworld and I did not activated any service, I need my money back. But no action was taken I loosed my money. Again on On 8th April I recharged Rs 50.00 and Rs99.00 for GPRS got 41.33 balance. I sent some 1 paisa sms only. But when I checked my balance that time I had only Rs 11:48 balance. On 11th April also RS 10.00 was deducted and I complained to customer care but they told that I used Rworld and some service was activated. I told them that I never use Rworld and I did not activated any service, I need my money back. I told them that last 4 days You are deducting my money and when I complained you are telling that I use the Rworld. In every complain I told them that I dont use Rworld then how its possible. But they persist the same. I dont get proper response from them even i spoke with two supervisor they dont give the proper response. In 4 days I loosed more than Rs 140.00. I need My money back because I dint use their service. Please help.

I applied for 225 Nos share of reliance Power
LTD but till date nither I have received share
allotment nor refund money.I tried to check the status on the website
but was not able to as the site always is down.
Please do the needful at the earliest.

Application No 1881494
Applicant Name kiran chitra
Applied Shares 225
Applied Amount 25875
Cheque No. 310194
CANARA BANK
Email- [protected]@live.com
Phone [protected]

i have a reliance data card connection with Rs.750/- per month charges. the services were disconnected in january 2011 for not paying bill. i went to pay bill in the month of march 2010. the company told me to pay bill which included the amount for the month of february 2010 also, during which i did not use my net connection. what i have to do ?