16th April, 2011
To
Shri Anil Ambani
Reliance Communications Limited
H. Block, 1st Floor, Dhirubhai Ambani Knowledge City
Navi Mumbai - 400 710
Dear Sir,
Sub: Invoices in respect of Telephone number [protected] ever after migrating
At the outset, i apologize for bringing a trivial matter to your august office, but i feel over the years of experience at my disposal, such trivial issues lead to larger consternations later on, which all of could avoid, if sufficient care is applied.
I had enjoyed your telecom services for over 6 years under a telephone number [protected]. Later in the Month of February 2011, i had migrated to Vodafone services under the new Mobile portability system and accordingly my telphone was under the Vodafone net work with effect from 9th February, 2011.
My reliance bills were under direct bank debit and hence i did not have the chance to see the bills for last two months. However, today when the bills were delivered i was pleasantly surprised. I had a bill dated 11th April, 2011 from your company for a sum of Rs. 246 being the rental for the period 11th March 2011 to 10th April 2011. When i dug deeper, i found that my bank account was debited with similar amount last month for the rental relating to the period 11th Feb 2011 to 10th March 2011. Though i am a postgraduate, i am unable to unravel this mystery - One telephone number and invoices from two telecom companies. Surely this was not Mr. Sam Pitroda planned for us when he ushered in the telecom revolution.
Before having the temerity to write a letter to your august office for a silly paltry sum of Rs. 246 x 2 = 492 i tried my best to call up the various help lines provided. They are all anti BSNL telephones. With the numbers provided at the back of your telephone bills either you need to have a reliance mobile or other mobile, but land line would not get those numbers. Which however, is not mentioned anywhere. So poor people like me with a BSNL take few wrong calls to understand that the dialing these number will get them nowhere.
When one surmises, BSNL and Reliance are not tele compatiable, the exercise through the other mobiles is more harrowing and mentally disturbing. After being warned several times that this call is chargeable @50 per three minutes, you are kept on hold and precisely after 6 minutes, you are summarily dismissed like the poor indians in the viceroy's chamber!
Before you dismiss this as a madmans rantings please understand what sort of pathetic service, callous attitude and trickery must have been inflicted upon the writer? Surely you dont need rocket scientist to tell the accounts department that the subscriber is no longer with us and hence no invoices here after! I can also appreciate if the billing periods were over lapping, which isnt the cause in my case. To generate a bill by error once can be construed as a mistake, but to repeat it thereafter, being a gentleman so far, i would want to cast aspersions, but still let it go as a mistake.
I do not require any explanations or any service people calling me up. I would request you to issue a demand draft for Rs. 492/- in my name (as both the above bills have been paid up owing to direct debit), a no due certificate duly signed by an authorised signatory, clearly stating that there are no dues in respect of my account.
I trust you will set the matters right and preclude the issuance of a third bill in future.
With best wishes and best regards
Natarajan T.G.
.
c.c. to :
1. Mr. Sudhir Bhaduri, Nodal officer, Reliance Communication, Adag House, 100 Ft Road, Prahaladnagar, Ahmedabad - 380 051.
Myself is using SMART GSM Prepaid service since last 5 years. Hopefully also I have taken same connection for my wife also.
Previously I was terribly upset when the service provider was deducting some amount unmethodically/illegally from my Wife's Phoneset. So I was bound to change her service provider from Smart GSM to Airtel.
Now the same thing is also happens with me. As myself is a youth leader from Indian National Congress Party & at the same time myself is a Hony. Secretary of a reputed Co-operative Bank, therefore my mobile no is given to a large number of people. If this incidents is happens with me repeatedly, then simply I have no other way but to go to the Consumer Forum of India & published the incidents to every Leading Newspaper in India.
For your ready reference, please note my mobile no. [protected].
Regards,
Biman Kumar Dutta
biman.[protected]@power.alstom.com
Plot-22, Rabindranagar, Durgapur-713 206.
West Bengal, India.