Reliance Communications Complaints & Reviews

I switched from tata docomo to reliance gsm services using the mobile number portability service.After getting switched my problems started as my number is temporarily out of order since the last 20 days and has caused me serious inconvenience.I have complained about it to the concerned authorities but no concrete action has been taken by them yet.I want to file a complaint against Mr. Vivek Naidu who is the concerned official to whom i have been complaining to but he has shown negligence and has taken no action towards solving my problem.Please help me and do oblige.

I want to register my complain against Reliance World a fully owned retail shop of Reliance Web store Ltd.

The address of Reliance World is :
MERLIN MANOR,
32, DESPRAN SASMAL ROAD
TOLLYGUNG, KOLKATA
WEST BENGAL

Lets come to the point.On 28/03/2011 at 6:06pm from service center no ([protected]) my son had received a message that " On E-Rech 121 get Rs.121TT and 121 Loc min on any network absolutely FREE. Valid 7 Days Rechg now. Reliance. From :RM Reliance" in his mobile ( No:[protected])

On the basis of that message I went to the early mentioned shop to recharge my Son's (Mob: [protected]) and my own number( Mob:[protected]) also.
Invoice Number of Transaction : [protected] and Invoice date :04/04/2011 Customer name : 1) [protected] and 2)[protected]

There I requested them to Recharge both the number and I offered them @ Rs.121for 2 number i.e Rs.242 but the employee with whom I was dealing had told me, that, above mentioned offer of Reliance is only for that mobile number in which the message had sent and the offer is only for that date . Then I told him to recharge my number with Rs.110.

After recharge I got the confirmation message from 52811 number and where the "TT 121 Dhamaka" message was included.Then I show that message to that employee and requested him to Recharge my sons Number with Rs. 121.


But he told me that the offer will come into effect if you again recharge with Rs.121 after recharge of Rs. 110 because the message sent from 52811 is saying that this offer only you can get now in this mobile number . I become astonished and said why should I pay Rs.110+Rs.121 for a mobile number .

After that I again recharge my sons number with Rs.110 and got the same confirmation message in same format.I showed him the message but he keeps himself silent .

My question is why there is a lack of communication between the customer and company channel. When a company is providing a promotional message then its direct store employee has no news or idea about that message.

My request is improve the management of your company and arrange the way how can I get that benefit of Rs.121 TT Dhamaka offer.

Regards.
T.K.Bhattacharya
[protected]

Respected Sir,
Myself mitul haridutt chonker. I have invested my money at reliance mutual fund tax gain plan Portfolio number is [protected]. after three years complited i applied for redumption of my money. Reliance company told me submit bank statment, signature verification certificate issue by banker and etc. now this is hadach for me. I have visited three to four times at reliance office and submitted all document as per required by them. But not action Given by them.

I want to my all money.
My contact Number is [protected]

Regards.

Mitul H chonker

my mobile no is [protected].I am trying since 1 month to change my reliance cdma no to IDEA,so i opted for MNP on 4th march..Till now i.e 4th april nothing is done..I cant even use my phone.pathetic service..it was supposed to get done within 8 days.but......i am already frustrated using reliance but you people dont even convert my no. into other..i hope my complaint will be solved as early as possible..i am fed up with the service you provide...my port no is RZ218388..

ON 03 APR RELIANCE GSM HAS DEDUCTED RS 20 FROM MY PREPAID ACCOUNT (RELIANCE GSM NO. [protected]) WITHOUT ANY REASON.

WHEN CONTACTED CUSTOMER CARE THEY ARE BLAMING ME OF SENDING SOME MESSAGE FOR ACTIVATION OF NEWS PACK THOUGH I HAVE SEND NONE.

NO MESSAGE FOR ACTIVATION OF NEWS PACK WAS SEND TO RELIANCE FROM MY NO. [protected] ON 03 APR AT 2018 HRS. IT MAY BE A TECHNICAL PROBLEM IN THEIR PART BUT CUSTOMER CARE IS DENYING TO PROBE THIS MATTER FURTHER.

THEY ALSO DENIED TO LODGE A COMPLAINT.

PLEASE SOLVE THIS PROBLEM AS THIS IS NOT MERELY A MATTER OF MONEY BUT OF TRUST. ARE THE TELCOM COMPANIES CAN DO ANYTHING AT THEIR WILL WITHOUT THE SLIGHTEST BOTHERATION OF CONSUMERS?

I have taken a broadband internet connection from Reliance Communications in September 2010. Before taking the connections; I was told that I will get a minimum internet speed of 512 Kbps. But after getting the product, I was getting as low as 10kbps. This was a strong breach of promise that they had given us and also the service from REliance Communications is soo poor that we cannot afford to have the connection. As we have got the devic; now the Reliance communications stand is that they cannot refund the amount incurred for the device cost nor they provide good service in the near future and also we are charged with Bills for the Poor service internet connection. I kindly request you to Sue this company and take necessary legal actions against the Reliance Communications at the earliest.

Name: Sujith
Contact: [protected]

Thanks,
Sujith

Hi,

I have not heard anything from Reliance on my appended mails. I have given a new MNP request on 28.03.11. This is the third request from my end.

The latest addition to the problem is that I have received a notice from Vijai Associates stating that I have not made payment of Rs. 253 against Bill no. [protected]. I have a prepaid number and I am not sure how reliance claims that I have outstanding amount payable to Reliance. Can you please substantiate?

You can reach me on [protected]@richmond.co.in

Regards,
Preetha


Date: Wed, Mar 16, 2011 at 5:01 PM
Subject: Re: MNP
To: rcom.[protected]@relianceada.com


Hi,

There has been no action taken by Reliance in this regard which is really frustrating. I have given another MNP request through Vodafone on the 10th March'11 for no action from Reliance.

Please let us know when the MNP will be done from your end.

Regards,
Preetha



On Thu, Mar 10, 2011 at 10:40 AM,
Hi,

I have been trying to port this number and provided the port code to vodafone. I understand from vodafone that the application has been rejected by Reliance. When I call Reliance customer care to find out the reason, they say that there are no details available on the same.
I have been going back and forth in this regard.
Appreciate your immediate action on the same.

Regards,
Preetha

hi i live i chattarpur gaon shiv kunj appt. new delhi............their is very large n/w problem when i use my relince broadband net ........i can not able to use my net proprly when i do vedio chat so ........i give u request plz solve my problem quickly.............

Dear reliance team,

I am one of your reliance customer...owner of this reliance gsm sim is vijay hathimare ,my number is [protected]..am disappoint from your services..as i called many times to customer care and they did'nt attend my call ...my problem is that yesterday at 8:05 i got a sms " dear customer ,welcome to reliance my tunes service.you have been subscribed to this service"...and i check my balance then i realized my balance got cut down. now today again i got sms " your subscription to crbt service has been renewed at rs.30 for a period of 30 days"..again i did'nt active this service,so i want to unsubscribe this services now and i want my money back .i want my money should be refunded to me soon...i want total money u had cut down for these two servies as this is your mistake and am not responsible for these activation ...this is your mistake so refund me...otherwise i have to take action against you...i hope you will solve my problem soon..

contact:
Anila Nair
[protected]

Dear sir,
I am a Reliance GSM customer and my number is : [protected]. I am in a severe problem since 3 months due to unnecessary deduction of money & activation o[censored]ndesired services from service providers, the customer service of Ranchi (Jharkhand) is not at all active. 1 launched a complaint at the Reliance outlet on 26th march for my deduction of money and they provided me with a complaint number[protected], I also applied for the "DND" service with request no: [protected]. but still i am recieving service msg's . before launching of the complaint my deduced amount was Rs.70/- but after that still the amount got deduced bu Rs.10/-. now the total amount comes out to be Rs.80/-. Here Reliance outlet executives are not taking appropriate action for this happenigs.
kindly provide me with some appropriate decision so that the problem get solved and i can get the recovery for my lost amount of money.
thanking you.

Regards,
Rahul Shrivastava
Ranchi(Jharkhand)
[protected]

On 25.02.2008, I made 2 deposits of Rs. 15,000/- each in Reliance Mutual Fund with Account nos. [protected] (Option Dividend Payout) (nothing was paid) and [protected] (Option Growth) (on the contrary diminished). I got them redeemed on 25/02/2011. To my utter disappointment and surprise, I recieved back Rs. 14,604.91 each. I was getting regular E-mails about declaration of Dividend for which I have got proof both in my mobile [protected] and my Computer. The Sensex was running around 9000 Points at the time of deposits and was running around 18000 points at the time of redemption. It is always mentioned the MFs are subject to Market Risk. I would like to know whether it is Mrket Risk or the specific Company Risk? (The Market does not seem to have fallen in this period). Public cannot be befooled showing the Market. From some other deposits I am receiving 6 to 8% dividends annually. Who will redress the grief of Senior Citizens (Pensioner) who deposit their life earnings anticipating a good return and losing the basic amount?

From the first day, I am facing the problems regrading the net connection. I have complained aprroximately 40 times at customer care. They always close the complaint without solving the problem. I have also requested for the termination of the connection but they are also not terminating. I have all the proofs of my complaints. Kindly do the needful.


Jai Bhagwan Verma
Sarojini Nagar
New delhi
[protected]

Respected Sir,

I have a rim cdma no in 2009 sep but now its closed & custmer care & rim center cuber complex employee told me that its not ur no & activated to mr. faruk but i am owner of this no sep 2009 to till date & always recharge now last 5 days ago 300 rs recharge this no but my outgoing closed so plz do legal action.......

thanking you
Niharika

Reliance communication is ditching rules and regulations has to be followed by them as defined by governing body. 1909 has defined set of categories and when you opt for them Mobile service provider should restrict promotional messages from all those categories. I opted for all the categories but still receiving messages/calls from various units.

When I complained this to reliance they gave me assurance that this will be fixed and provided one SR No.[protected]. After 2 days I received a message from reliance that my request is processed and right after that same set of promotional sms. FRUSTATING!!!!

when I called back ... you know what customer service executive stated - sir you need to tell us all the number from you are getting number (THEN WHAT ARE THOSE CATEGORIES FOR?), even more that too within 3 days from when you received those irritating number. And Believe me guyz these message doesnt have any numbers at all (trying using reply back).

I request governing body to take action against Reliance Communication.

Worst service provider in chennai ambattur is Reliance, the connection it self is goes for days together, when ever you call customer care thay will say it will say 24 hours and it will be rectified again after one or two days it will be disconnected and again same process repeated. but there is no permanent solution. it is better to have no connection insted of Reliance broad band.

CAF no.:[protected]
2. Subscriber ID/s :
1) POTS - [protected]
2) DIA[protected]
3. Name (Customer Name) :MR RAMA MOHANA RAO VANAPALLI 4. Address (Customer Address) :NO 2/4 ARANGAN ST VIJAYALAKSHMIPURAM AMBATTUR O T 5. Alternate contact no. :[protected] Services Opted :Landline and Broadband 8. Rate Plan: :WFLCC50FC and WICCT600X2

Hi,

This is shrikanth here, on 5th March'11 i had purchased reliance wireless netconnect device by opting 3.1MBPS connection speed its a postpaid connection. The device got activated on the same day. Since than i m using it, the speed what i have observed is just a 50kbps though i m paying for 3.1mbps, since activation of device net speed was not even reached 1.6 mbps. so for the same from 24th of this month i m continuously calling customer care executive and they are not telling me how will i access internet to which i ll be charged i.e 3.1mbps, for the same Reliance cust exe are not giving me clear idea what & how i ll increase my net speed.

In order to check the wireless broadband connect speed i have used(my friends) TATA PHOTON+ in my laptop and it was giving unbelievable speed so so so fast i could not even imagine and thought i have done a blunder by choosing reliance netconnect broadband+.

One more thing i wold like to bring to notice that, to access reliance netconnect speed to its full extent i was checking and using it in different part of hyderabad, whether its in center city or the outs carts of hyderabad.

Guys if you are planning to purchase new broadband connect please take my suggestion and don't opt reliance please because they will give us 3.1 mbps and it ll not work or not even meet to that speed and you cant even access your mail fastly. so please do consider my complaint while choosing wireless connection.

If anyone have some suggestion or something to inform me on the same please request you to send me a mail or send me a text msg on underassigned ID or hand phone number.

Regards
Shrikanth
Hyderabad
Mob:[protected] /[protected]
Email ID:[protected]@gmail.com

SIR,



I applied to port my mobile no [protected] from BSNL.Trump to Reliance CDMA on 2 Feb.2011 in reliance outlate,then I got a message that your recieved for porting,but mobile number still(13 MARCH.2011) is not ported and didn’t get any message etc. regarding this.I didn’t get any update from Reliance & bsnl Customer care.Again I applied to port this no. on 14 March 2011 in reliance zonel office, but I did not get any message, and mobile no. still ( 30 march 2011) is not ported.Please look in to the meter.

hello authorities
this is to bring to your kind notice that i am having a GSM reliance sim, phone no. [protected], & from my account again unnecessarily caller tune has been activated , around 40 rs has been deducted & now when i'm calling customer care from pasr 4 days m listening that their system is not working n all, kindly look into this matter, every fortnight m facing such problems.....

Kindly contact on the nos. mentioned below

Thanks & regards
Jatin Makhija
[protected]/[protected]

Dear Sir,
I Md Sultan using Reliance GSM prepaid number [protected] from past one year. Currently from last three months CRBT service is activated without consent and every month 30 rupees is deducting. I tried to unsubscribe but there is no reply for the message sent. Kindly return my balance deduced and deactivate this service from my number. Please deactivate and refund my money back.
This is very unfair thing from Reliance communication side. Kindly do the needful.


Md Sultan
[protected]

RELIANCE HAS A HABIT OF DEDUCTION OF AMOUNTS WITHOUT USAGE.MY NO [protected] GOT
DEBITED SERIES OF AMOUNTS WITHOUT USE.
MY NAME IS ATUL KALRA
THEIR COMPLAINT ATTENDANCE DOES NOT EVEN CONNECT TO THE CONCERNED PERSON.