Reliance Communications Complaints & Reviews

My number is [protected]. I am getting frequent sms massages of criket scores. I was told that the "DO NOT DISTURB" service has been activated in my number but even then i am getting the sms again. The nuber and contents of the sms is as follows :

No from which sms is received : RM-54433

Contents of the sms : MUM v KOC : MUMBAI 93/1(12.4/20 ov) Bring home a brand new bike this premier League & Lots of Cricket Fun, Call now 54433.

Delay in Full and Final Settlement and salary hold.
This is Himanshu Sharma from alwar,

I have worked with reliance communication for there PostpaidbBusiness at moti dungri alwar on the pay rolls of RHRS, which is now Reliance HR services private limited,jaipur with the Emp Code FWP39911.

My concern is 30 days before I have submit my Full and Final letter for the process of pending salary and other dues after resignation.

Management already holds to accept my resignation for long time with so many excuses.

I got the commitment from HR management that it will be done within next 45 to 60 days, but now whenever I asked about the same come it know that it will take next 20 days more.

I’m not very much financially sound and holding my salary and others dues is increasing my day to day problems,

Have already escalated this concern with concern HR Mr. Pankaj Bhatiya [protected] and Mr. vikash gaud [protected] and Mr.vishal [protected] but no result yet.
My salary had come from mumbai but Mr. Vikash gaud had Hold my salary and he said that the salary hold from mumbai.

Your help is required to resolve my concern.

Regards

Himanshu Sharma
[protected]

Dear Team,

Reliance Smart GSM service is giving very rediculous support to their customers.Earlier I have lodged so many complaints but nothing has happened actually.

Yesterday again 15 Rs deducted from my account without given any prior notification.This is the 4th its happening.Everytimes they have called after lodged the complaint, heared the issues.After that not given any response.

My kind request to you that if you are not able to handle this case kindly suggest me what steps should i take to stop this types of money deduction.

Thanks & Regards,
Atanu Bhattacharjee
[protected]

I am using nubber [protected] cdm reliance.My balance 49 rs is deducted on 13th April .When i talked to customer care executive on 14th april then he told me that the a srevice is activated on your no. and the service is activated due to fault of company,Your balance will we refunded to you within 24 to 48 hours .But when after 24 hours i contacted again then they again said to me the same thing.
On 15th April I again contacted the customer care then they told me that your no complaint for balance refuding is forwarded and said that they are she is forwarding the balance refunding complaint.

You can guess from it that what type of wrong information are provided by customer care. IN SUCH CASE WHERE THE CUSTOMER WILL GO.

i am vinod kumar pandey and my cell no is [protected]. we want to change my network operator due to its bad services. so we have require port no.so we have sent many times message for getting port no.( Port [protected] sent to 1900 ).but every times come to message (Dear Reliance Customer Your Request Could not be processed please try after some times thank you).
Please Reliance Smart GSM Issue my port no as soon possible.

Regards
Vinod Kumar Pandey
Cell : [protected]

not activated though they said that it will be activated within 1hr but not yet

Hello,

I am a regular user of Reliance GSM service for last 2 years. The service was fine till the date when Reliance GSM deducted unnecessary, uninformed amount deducted from my balance.

On 14/04/11, my Relaince GSM balance was 19.76 rs at around 9 P.M and after just 15 min it was 9.76. I was amazed that how my 10 rs from my balance got deducted without any reason ! So I called customer care to tell me about my current transaction but they told me to call after 6 Hours.

I did the same and called again after 6 hours but that time they told me that my balance was only 8 rs from 11/04/11 whereas I recharged my service with 20 rs on 11/04/11 night only. They are refusing to accept that they have deducted unnecessry amount from my balance and also not ready to refund it back.

It was the second time when Reliance GSM has deducted amount from my Balance without any reason.

Please Help

Sandeep

i am always getting error 678 or 721 and says remote computer does not respond my data card number [protected]

I have been receiving prank calls from this number: [protected] since a couple of days. He would call and scold and say all these bad words and stuff. He threatens my life too. I don't know what to do. Thought of going to the police. But, It would be great if Reliance guys can do that on my part.

Please, do something.
Thanks in advance!

Dear Sir,

Due to fraud misrepresentation of Reliance users, the company has charged unnecessary amount of Rs.2550 from me.

The entire conversations made between me and users as given below-
I had a broadband connection of Reliance which he promised to give better net speed, services, charges, etc. I quite satisfied with that features.

On the contrary, from the vary first day I was sligtly disappointing with that promises that has given to me. They couldn't provide us their best services for what I decided to select it. Its plan was really bad also not fitted for my requirement because I have been suffered from disconnecting frequently. And their services was made me disappointed. Whenever I called up to the concerning person for quit this, I always got the new number of senior person for further process. When I called them, the numbers were switched off or not responded or not taken any actions deliberately. I continuous tried on that numbers for 4 to 5 days but no one was responsible for it.

So I have decided to discontinue with this connection and should be try another one. I never been used it a single day.

Finally, the salesman has came and took away his accessories (except cable) along with him. And he said that you can take some other if you have problem in this.. The process going on..I took Airtel connection from 6 months..
And Today (14 April 11), I got the call from Advocate, High court, New Delhi. The Co. has unnecessary case has been filed for not paying the billing amount i.e. Rs.2550..I have billed that amount today in Reliance Webworld and I need to get my money back.

Please look into this matter as soon as possible as I am so tensed.

Thank you so much...

Regards,

Priyanshu Khatri
Call: [protected]

Brother- Hemant Khatri
Call: [protected]

Respected Sir,

This is the 3rd time in consecutive three days, I am facing a problem related to my balance,without any kind of request being put forth from my end the services are being activated and the CCE are not helping out ,This is really not done Why would you people activate service without any requisition and cut the amount from the main balance.Please look into the matter and help me out because at the hour of official work I randomly 5 to 6 times go on calling the CCE people for their help to give back my money.

Regards
Nazia
[protected]

Hi,

I am using reliance GSM no since last year .lase few days i recharge std pack but
i did not get any benefit of std plan .also lots o[censored]nwanted calls coming in my cell .i complaint lots of time to customer care but they do nothing in this matter.also they
are calling in number and if the call is pick by chance they activate any one their packs subscription.last day they charged me 49 Rs for why i dont know they said you subscribe a pack what i did not do it.so pls take action in this matter .reliance is big name but they are not well servicee provider ,that the truth.

I had purchased a Reliance NetConnect+ HSD card and got it activated on 11th April, 2011. It was working fine until 12th night at 10:45, when i could not connect. I called up customer care to find out that my card has been deactivated coz of address verification going NEGATIVE. I was told to approach a nearby Reliance Web World and get it activated from there..

Today i went to the Hiranandani RWW outlet close to my office..The branch manager told me to get my documents again. When i explained to him that my docs have already been submitted to Vriti Infocomm (The third party E2E delivery partners for Reliance netconnect) he gave me the number of the Nodal office.

I called the number and spoke to an agent who said that the docments need not be submitted again. He wanted me to give the call to the manager. The manager was very arrogant and rude to me and just bluntly ignored me by saying we dont speak to the nodal office, inspite the person requesting for a word with the manager.

This complaint is against the manager of Reliance Web World outlet at Hiranandani branch, Powai for very very poor service and rude behaviour towards customer. If the branch manager is like this, what can we expect from the branch staff?? Request to pls do something about this particular branch of RWW.

Dear Reliance,

Problem Statement : Reliance FWP not working and RIC is charging bill for those months - NO help received from Reliance Webworld, Repair Centers and call center for resolution of problem

I am a reliance FWP user No[protected], Relationship No. [protected], and i would like to bring to your kind attention that, i am facing a very serious problem with the FWP handset and extra billing (where phone is not in use).

I have tried to contact nearest reliance web world (vasant vihar and masud pur) for the repair of FWP equipment but they have asked to go to Saket service centre for any kind of repair of FWP equipment. Infact since 6 months nobody has rectified the FWP equipment neither web world or repair centres– Moreover reliance call centre is also not responding to my queries and they are asking to call Nos *222 or *333 or 30333333/30339696 – No RESULT

I am frustrated after shuttling to multiple reliance repair centres and calling reliance call centres – my problem is still not resolved and reliance is charging monthly bill of those months where I have not been able to use the Reliance services. Reliance is even not disconnecting/terminating the services on the phone number[protected].

I need resolution of the problem – I believe reliance call center and repair centers must be creating problem to other working couples as well.

You can contact me at [protected].

Regards

Compalin Letter

To,
The Manager,
Reliance Communications,
Mumbai.

( Subject: Complaint against reduction in Balance
without usage)

Sir,
My no is [protected]. This is to inform you that balance is deducted without usage. Initially unaware of these I did not make any complaint. But today i.e. 14.4.2011 I had called up your customer care office in which I was informed that the amount was deducted I had informed several times

I want you to look in to the details and give me a waiver of the amount. Waiting for a immediate response,
Thanking you.

Yours Faithfully
HIREN PATHAK
(a user of reliance since many years)

hello,
i am having a reliance prepaid connection.the no. is [protected].i am quite really disappointed by the service.the reasons are many.i have the following problems:-
1.they always reduce my balance without any reasons.
2.i tried to call at customer care.at one no,they tel to call at other no. and say ”this is not their work”.then why are they having the option for complaint regisration on that no.
3.when i tried to call at another customer care number,they dont pick up the call even if i wait for 8-10 mins.
4.sometimes my SIM automatically goes inactive,when i restart my phone,message sending fails for 10-15 days.i compalint about it but my issue never gets resolved.
5.the customer care executives talks nonsense and sometimes they abuse badly to me.
6.when i told them i will complaint about you,the say”do whatever you want,we’ll also see.”
7.above of all,once a customer care executive messaged me his number by their official system and told to call me for making me his friend..!!!(what is this..!!)
8.i complained but no response!!!!
now also they have reduced my balance by rs.10 without any reason.

i want complete solution please tel if you can help.

This is regarding wrongly imposition of "Friendship Pack" on my no. [protected].30 rupees were deducted and inspite of repeated complaints on complaint no. 198 no action is taken.
Message from 51234123 on my no. clearly shows that service is subscribed while money is not waived citing reason that it was "re-newed".I had neither any idea of this pack nor got any information regarding this from my service provider.

I was a Reliance CDMA user for the last 3 to 4 years and i never feel any problem, in the month of feb i applied to reliance to port my number ie [protected] to Reliance G.S.M. reliance has ported my number to G.S.M after abt 45 days.,but during this period i have applied porting to Vodafone and requested reliance customer care not to port in Reliance G,.S. M.
now i want to clarify whether they have right to port out my no after i have applied for cancellation of porting and applied another subscriber for port in

Regards
Manish Kumar

Dear Sir,

From today’s date I have not receive my reliance card.

I have applied for reliance one card through your retail outlet at Rajahmundry, they issued me temporary card and asked to wait for few months. but its over a year but i have not received my reliance one card. kindly send my reliance card as soon as possible

My Card No-[protected]

Respected Sir,

My self Ajay Kumar my mobile no. My name [protected], Delhi. I was having balance of 25.15 rupees. but on 12th April,2011 suddenly my balance decreased to 0.15 rupees. when i asked about this to customer care on 13th April,2011, they are forcing me that i have attended a call from telemarketing or send a SMS to activated a SMS Combo pack on my mobile on 12th April,2011 at 10:13 P.M. but I received a SMS from reliance at 10:13 P.M. which contains "Dear Customer, Your Prepaid account balance us currently Rs. 0.15. Please recharge your account soon to enjoy uninterrupted service".

Sir, they have do this type of nonsense so many time and they don't back my deducted money, even they have deduct my money last month also. Mail Copy attached for your reference.

So you are requested to please help me what i can do against Reliance.

Regards,
Ajay Kumar
Mobile : [protected]





----- Forwarded Message ----
From: Ajay Kumar <[protected]@yahoo.co.in>
To: Customer Care <[protected]@relianceada.com>
Cc: Rcomappellateauthority.[protected]@relianceada.com; Rcomnodalofficer.[protected]@relianceada.com; [protected]@yahoo.co.in; [protected]@nic.in
Sent: Wed, 13 April, 2011 11:59:34 AM
Subject: [protected] - Complaint against this no.

Dear All,

With reference to my reliance mobile No. [protected], Same problem I have faced again, This time I have received a call from [protected] they have said me that they will call from Reliance customer care and you will selected for a SMS combo pack, so r u interested in this pack, than i said no I am not interested in this pack and not any other pack.

But I got a msg from reliance from 10:13 P.M. your account balance 0.15 again reliance deduct my balance Rs. 25.00.

MSG Contains : "Dear Customer, Your Prepaid account balance us currently Rs. 0.15. Please recharge your account soon to enjoy uninterrupted service".

Yesterday's my total incoming calls between 15:00 to 23:00 :-

[protected] at 15:57 call duration : 00:00:06
[protected] at 18:01 call duration : 00:00:04
[protected] at 21:32 call duration : 00:00:02

And also please note I will not send any SMS to any one, so can u please tell how I will activate this pack please explain.

Today I called to your customer care 198 talk with Ms. Nirmala, Floor Supervise, She told me that I will activate this pack I am just adking her how I will activate this pack some time she say through SMS and some time she say thorough phone call, how it is possible if i will not pick a call from any one but pack automatically pack activate on my number.

So, you are requested again to please check with your end and back my money and also please not I don't want to this type of nonsense deduction on my number.

With regards,
Ajay Kumar
Mobile: [protected]

C. C. : NCDRC - Shri Iqbal Ahmed
Respected Sir,
Please see this all mails many time Reliance deducted my money without any service activate by me. Also please note they have deduct the money and afterthat they have said that you will activated the service and they will not refund the money back.
Please help me to file a complaint against Reliance.

OLD - Mail
----- Forwarded Message ----
From: Ajay Kumar <[protected]@yahoo.co.in>
To: [protected]@relianceada.com
Cc: [protected]@yahoo.co.in; Customer Care <[protected]@relianceada.com>
Sent: Sat, 26 March, 2011 3:19:19 PM
Subject: Re: [protected] - Extra Charge Charge by the Reliance.

FYI
From: Ajay Kumar <[protected]@yahoo.co.in>
To: [protected]@relianceada.com
Cc: [protected]@yahoo.co.in
Sent: Sat, 26 March, 2011 12:18:31 PM
Subject: [protected] - Extra Charge Charge by the Reliance.

Dear Sir/Madam,

With reference to mobile no. [protected], please note I have Deactivated 1p SMS pack on 24.03.2011 also i got confirmation msg. from Reliance "Dear Customer As per SR No.[protected] Request for SMS pack deactivation has been sucessfully processed. Thanks 25.03.2011 at 08:05 PM".

But today i.e. 26.03.2011 06:10am I got one more msg. from reliance "Thankyou dear customer. Your1paisaSMS pack has been renewed at Rs. 26.00 for 30 days"

One more think this service I have activated at Rs. 11/- you are charged me per month Rs.11 for this SMS pack but this time you have been charged to me Rs.26.00 can you please explain me what is this. many time I had call to your customer support but every time his system in under updation so they have don't support on this.

Also please note Voice Chat is activated without my knowledge and you have been charged Rs. 20.00 for this service, regarding this service I had call to customer support then they have said that these charges will refund within 24 hrs. but till date I do not get my money also please note they have don't give me complaint no. regarding this. what is this.........

I am really not happy with your service and customer support officers.

Awaiting your prompt reply on this matter and refund back my money..

Regards,
Ajay Kumar
Mobile : [protected]