Reliance Communications Complaints & Reviews

Issues I faced with Reliance Communications Ltd. are;

1. Technical problems (False Rings, Internet Disconnection Frequently, Phone Out of Service Frequently) for 23 days in a month of April-2011.

2. After migrating in Plan of 1 Mbps, I am not able to getting speed of 64 Kbps for Download or Upload. Your customer care is advice to check it with speedometer and in that case meter give a result of 1 Mbps upload and 600 kbps of download but buy checking with ICMP ping utility it is not even 64 Kbps for Download or Upload. I have attached screen shots for these please check it.

3. Customer care and local authorities are register different complain or half complain other than actual problem that we faced.

4. Your technical staffs are close or mark status as solved for complains after just visiting but in actual the problem is still there. Your technical staff is not getting any review form customer for the services.

5. Every time when I call to customer care I need to give them explanation to each of your representative there isn’t any internal communication between them.

6. Nodal and Applet authorities are not answering or even pick up any call made from our side.

7. Your customer care on toll free no. are answered very such an un-mannerly and they are also denied to transfer call to senior or higher authorities, so if we need further clarification for complain to whom we contact?

Dear Sir/Madam

I would like to inform you that myself Dilip Bhattacharyya i am using Reliance prepaid connection but in 21/04/2011 i am recharge my reliance sim for Rs.50/- and i rec. balance for Rs.41/- and next day 24/04/2011 i check my balance and show my balance is Rs 4/- and i am call to customer care for regarding this but till date my call is not connected to customer care.

So please look into this matter and do the needful as soon as possible

Thanks

Dilip Bhattacharyya
[protected]

i have booked realiance brodband on 11/04/2011 through customer care.
when i booked brodband the the customer care executive told you will get a call within 7 woking day's but i have not get any feedback and everyday i called customer care for get the the reliance broadband but no response. please advise how can i get realiance brodband. my contact number [protected]

RESPECTED SIR,
MY RELIANCE NUMBER IS [protected]...HI, I AM RAVI KANT SHARMA,I HAVE BEEN USED THIS NUMBER SINCE LAST 6 YEARS..BUT I AM REGRETLY TELLING THAT WHENEVER I WAS RECHARGED BETWEEN 10 TO 30RS.IT IS AUTOMATICALLY DEDEUCTED FROM MY ACCOUNT BALANCE ,REGARDING THAT I HAVE COMPLAINED FOR SEVERAL TIMES, BUT NO RESULT OCCURED. CUSTOMER CARE TOLD ME THAT YOU HAVE ACTIVATED THIS FACILITY..LIKE MISSED CALL ALERT,CALLER TUNE LIKE THAT...BUT I HAVENT DO IT ...SO I AM REQUESTED...KINDLY PLZ SOLVE MY PROBLEM...I WILL BE VERY GRATEFUL TO YOU...

Hi,
I have a Reliance Hello connection (No: [protected]) at Meerut- Uttar Pradesh.
Since January several services has been activated without my information from Reliance End and I have been charged around Rs 300/- for the same, out of which Rs 165/- have been charged since Mar 15, 2011.

Every time I called the customer care I get the same answer
“All the services were activated on your request and the company do not start the service by itself”
And when asked about when I requested for the activation of service the response every time was
“We do not have any information on when you requested the service, we can only provide information when the balance was deducted”

On 23rd April 2011, I called up the customer care and asked to de-activate all the services and never to activate any service again,
I have also registered on “Do Not Call Registry” on April 06, 2011
Still today one service was activated and Rs 30 charged.
I called up the customer care and again they could not provide any information about when I requested for the service.

This is highly Unprofessional at company’s end.

I request you to intervene to reverse all the charges which I have been charged since Jan 2011 on behalf of these services

And also take note to:
1. Deactivate all services except for CLIP, Voice calls and SMS
2. Never to activate any service again
3. Never to call or send SMS for any service

The address of Nodal Officer is:
Ms. Jaspreet Kaur
407/1, 2nd Floor, Mangal Pandey Nagar,
University Road Meerut - 250001
Phone :[protected]..Email :
RCOMNodalOfficer.[protected]@relianceada.com,
Fax :[protected]

Regards
Mohd Nadeem
[protected]

Hi,

I bought Reliance NetConnect around two weeks back from Reliance’s store in BTM Bangalore. One of the primary reasons why I bought it was that I wanted to have voice chats using gtalk/skype.
Whenever I connect my data card, it shows me the speed of 3.1 Mbps . But when I call using Gtalk, there is no signal strength and the calls are not clear and net connect disconnects a million of times during the call. If you claim there is a speed of 3.1 Mbps , which is a quite good speed, I fail to understand how the calls do not get connected and how can the call quality be so poor.
Please help me resolve this issue or else tell me the procedure to return the device and get the money refunded.
MDN: [protected]

Regards
Neha

complaint No.[protected] I was requested to rel. customer care for my connection shift to my
new address on 31st march,2011.In between 31st march – 11th apr.2011,i had called many time with super-wiser of rel.broadband,each time R-Care said that they are forwarding my complaint to higher priority to their technical group.Till now I didn’t got any response from Surat rel.care.
I was not want to join others,but when i got not any response in about 25th days from rel.at last i want to discontinue with reliance broadband.
And I also request to customer care of rel.that next time pls u dont Foolish and irresponsible behavior with other customers. And i will show all public about it.
I was talk with the following persons:-
Lidiya ji
Durgesh ji
Sheetal ji
Madhvi ji
Sumanjay ji
Govind ji
Lalita ji.
You all are thankful ok bye.bye
Pls send me quick my discontinue complaint No.

dear sir,

my name is mahesh mishra. i have bought the reliance netconnect broadband + 5 days ago. i have given full document in the reliance web world in borivali west. i have compleated my varification also but i am getting very low downloading speed in downloading. my plan is 950 per month unlimited. 5 gb download in 3.1 mbps speed but i am getting only hieghest 65 kbps speed. what is this? i have calkled on[protected] but no satisfaction answer found there. they told me to clean my temp directory. and nothing else. my data card number is [protected] and rsn no. is rhwcdd[protected]. please help me to solve this problem. my data card is postpaid. please help me

thank you......

Dear sir,

After your assurance I was sitting idle that problem has been solved. But to my dismay, I again got next month bill of March 2011. I visited reliance web world at community center,NFC,New Delhi. There I got the information that no request for termination of my connection was pending . It is a very sorry affair. You donot give anything in writing. Your customercare employee disconnected the call inbetween. They are never accountable for their commitment. This is gross violation of customer rights. I have strong objection to your way of functioning which is undemocratic,unaccountable, total disorderliness in the system. They function in an autocratic way so that as much money can be extracted from the customer as possible. Please look into my case and come clean on these matters.

1. I requested for termination of my service in last week of february because of damaged device,both in webworld(NFC-DELHI) and customercare. But I got the information that my complaint has been registered as lost device which is totally wrong.

2 My first complaint in customercare for termination request no. was[protected] after which i got the assurance that it would be terminated with in a week.

3. After getting the latest bill I contacted customercare with complaint no.[protected]jasvinder) Other no. was[protected]. I again requested for termination and got the same assurance.

4. I again recieved a call from Ashok from finance department. He was ready to wave off my charges March onwards. But I insisted to discontinue my service from the date I requested for. He told me to visit web world for this. Webworld people answered the same. They didnot have any information & I should contact customer care.

5. After that I contacted customercare on sunday 24th April at 6.30pm. The executive discontinued the phone abruptly.

Please give attention to my grievances & look into & solve the matter as early as possible. I am an old customer of reliance having your 3g netconection ([protected]) as well as 2g connection ([protected]) without any fault of mine! It sounds ridiculous. Please rectify your system so that it should be more transparent customer friendly.

Dr Nirav Kumar,
Cardiologist,
Escorts Heart Institute,
Okhla Road,
New Delhi 110025
[protected]

Dear Reliance Communication & Mr. Anuj,
Delhi.


As per my previous mail you already know about my issues, but now i am fed up with your service and without solving the my previous problems your company is continuously creating some new problems for me by activating some more new VAS services again and again on my GSM No. [protected], could you please help me or can you tell me what i have to do and what further action should i take against Reliance Communication for the way your service is creating problem for me again and again after making too many request and complaints to you and your customer care call center.

Will you please take care of my issues,

Now again a deduction of Rs. 20/- has been made from my account (+91-[protected]) on April,18th, 2011. After making too many complaints and request to your customer care call center and after drafting a numbers of complaints through mails, i received a call from your representative named Mr. Rahul from the calling number [protected] on April,19th, 2011 at 16:05 Hrs.. He told me that my complaint has been forwarded for balance refund and deactivating for all the VAS services, but when i get to know him about my another deduction of Rs. 20/- then he told my about a VAS service named ASTRO pack is activated on the same MDN No. [protected] on the same day.
But again i don't have any idea,any information about all these deduction and how all these services are activated automatically without my request and any intention and best of my knowledge i never made any request for activation of any VAS service/services from my side.

This is a level of dissatisfaction for a customer from the company side.
Everything has a limit but.......

If you can, then do your best for me.

Please deactivate all the VAS services activated on my no. [protected], and please refund my all the deducted balance (RS.30+ Rs.49+ Rs.20= Rs.99).

This time hope for best from Reliance Communication.


Ashwani Shrivastava
Mob.-+91-[protected]









----- Forwarded Message -----
From: Ashwani Shrivastava <[protected]@indiatimes.com>
To: Reliance <rcomnodalofficer.[protected]@relianceada.com>, Reliance <[protected]@relianceada.com>
Sent: Sun, 17 Apr 2011 19:50:05 +0530 (IST)
Subject: Fwd: VAS Service activated without customer's intention on [protected]


Dear Reliance Communication,
Delhi.

As per my previous mail you already know about my issue, but i want your kind attention on the same issue again because after making calls again and again on your customer call center no one is going to help me regarding my balance deduction and deactivation of my all the Value added services on my Delhi GSM no. [protected].

After having a conversation with Mr. Ranjit on April,15, 2011, he was also not willing to help me and strictly refused to forward a complaint against my balance deduction and he was saying that no service is activated on my number, but still i am getting ball by ball score updated of IPL matches. How is it possible that i am getting the score updates on daily basis and he was saying that no service is activated on my no. [protected].

I, requested you please do take the necessary action for my complaint (Balance refund and VAS deactivation)

Hope for best response from your side at this time.
Thanks

Ashwani Shrivastava
Mob.-+91-[protected]



----- Forwarded Message -----
From: Ashwani Shrivastava <[protected]@indiatimes.com>
To: rcomnodalofficer delhi <rcomnodalofficer.[protected]@relianceada.com>, [protected]@relianceada.com
Sent: Sat, 9 Apr 2011 11:24:12 +0530 (IST)
Subject: VAS Service activated without customer's intention on [protected]


Dear Mr. Anuj,

I am writing to inform you that, on my GSM Prepaid No. ([protected]), two VAS services named Cricket on sms and Voice Chat has been activated on March 26th & March 28th,2011 respectively without my intention and request and a deduction of Rs. 79 has been made from my account.
After making call to your Customer Care Center on March 29th,2011, I had a conversation with Ms. Anju. She told me that the both services are activated after my request but i remembered it very clearly that i never make any request for activation of any service activation.

I requested her to deactivate both the services from call center, but she deactivated only one service (Voice Chat) on my Del. No. [protected] & Cricket service is still activated on my no., although i was requesting to deactivate both the services and i asked to refund my balance but she refused to make a complaint for refund/wrong deduction and she was not willing to help me.
I asked to make a request for wrong deduction from my account & request for balance refund but she refused my request.
She was not attentive on call,she don't have any willingness to help the customer, she just wanted to close the call as soon as possible without asking any additional query or request.

So, i requested you Please do take further action on the issue and deactivate all the VAS services activated on my no. and refund my balance ASAP.

Waiting for your best response....

--
Best Regards:-
Ashwani Shrivastava
Mob.-+91-[protected]

Dear Sir/Madam,

I am using the relaince net connect no. [protected] taken from ujjain from last 6 to 7 months this month even after doing the same usage my net connect got deactivated on 3rd of april i paid the bill in aurangabad on 5th of april but my no. did not get activated when i called them they told it will be activated in few hours. but i was not working after 2 days i came to that my usage is of around 1700 and i will have to pay some amount to get it activated and then i paid 500rs and after making so many request it got started on 8th april. night. then again they deactivated it on 10th about 4 o clock. now they are saying that my bill is above 3300 which i will have to pay. and they told me that without bill generation they cant do anything. whenever i called to relaince nodal office MP the concern person shweta rai never talked to me and her team member misbehaved with me he told me he cant tell me which plan i am using what is the status and he can not do any thing in my problem he told me to visit nearest relaince world first. from last 3 days i am calling shweta rai to have a word with her. some one from her team member say she is busy with the customer she will give you a call i have not received any call yet from relaince nodal office MP. i just want to when my net connect was not working how can they charge me 3300 rs. kindly help me out my wife works on internet and they are not listening to anything.
If you require i will give you the request no. which they have given me.

Thanks and regards
Sumit Joshi
[protected]

I am using reliance GSM(smart) service ....
They have activated Color Ring Back Tone (CRBT).....and when i deactivated CRBT then they activated MISSED CALL ALERT service ..

i want to stop this services because. they have given a no and and said that u have to write unsub and send that message to that no..when i trying to send that message 'message not sent try again later' MSG is coming.i have tried it almost 40 times...customer care number is always busy... even I CAN'T CHECK MY BALANCE, my number [protected]
please help me..

I have reliance phone [protected]. Reliance is keep on cheating and debiting unauthorised money from my ph account in spite of several compaints for last six months. Is there any authority who can take care and prevent it. I have tried already customer care, nodal authority, appellate authority etc. but there is no use.
Uday Singh [protected]

reliance aaj kal kuch kam ka nahi rah gaya ye faltu ke paisa katte rahte hai, 1 mahina pahle mere mob. pe usne apni marji se radio chalu kar diya, mene ek mahina pale customer care me phone karke unko band karne ke liye kaha to unhone thik hia bole aaj se aap ka radio band ho jayega, or us time unho ne mere mob. se 30.00 rs cut karliye mene kaha ki chalo koi bat nahi aaj ke bad nahi katega, but me galat tha sayad kyo ki reliance wale aaj kal sirf customer ko bewkuf banane ke kama kar rahe hai. kyo ki is mahina fir se mera paisa unhone kat liye rs. 30.00 rupee. jab mene customer care ko fon laga ke kaha ki bhai mera paisa kyo kata to unhone bole ke aap ka radio pack renew hua hai but mene to ek mahina pahle hi use band kar diya tha or tab bi complaints kiya tha to unho ne bole ke me band kardunga to fir aaj kyo paisa cut kiya aap ne. but wo nahi man rahe to me kya karu ab to me sab ko yahi bolunga na ki reliance wale sirf bewkuf banate hai logo ko or kuch nahi unka network koi bhi use kare to kaise kare jab wo faltu ke paise katene lage to hum sab to band kardenge na reliance ka fone lekin ye reliance wale ab ye bhikari sari ka kyo karne lage jab dekho tab faltu ke paise cat lete hai........... this is not fair reliance wale bahut hi ganda ho gaye hai me to sub se request karta hu ki agar faltu ke paise nahi kat wana hai to reliance ko band kar do mera no. hai [protected]

I have purchased a reliance cdma sim 20 days ago with all required documents,my number was activated that day only. Then i invested Rs 599 to recharge it.
Suddenly on 17th april my connection was deactivated...when i called reliance customer care they said documents are pending.I resubmitted them in the shop,but still my connection is deactivated.
Since i have invested 599 here.i cant even change my sim now.
I called up thousands of times and visited the shop everyday...but no action is taken.
Plz Help.

Sir, In our area there is a reliance network within 4km away from my house. Though I don't get full network all time in my GSM Reliance phone. Sir, I'm facing problem for it. They say that I would get full network, but I don't. Our area PIN No. 742161. Sir please do something that I get full network and tell them to enlarge network range. Thank you.
Susamay Ghosh

Sir/Madam,


This complian is regarding poor service provided by reliance communications contact center/call center delhi division. From my phone no. [protected] the balance of rs 30 is usually deducted after every recharge.For that reason i called up at contact center to enquire about same,they told that on my number some services are activated but there is no such service activated on my number.i called up so many times for this problem but i could not get any response from your side. After waiting for few days,once again i raised the same issue by calling up but to my dissapointent representative over there keep on giving fake reason,sometime by saying that the SERVER is down and sometime by saying they have sent the issue to concern technical department and so on.they dont even bother to call up their technical depatment regarding delaying atleast for customer relieve.
After all this drama once again they finally told me to wait for another few days so i did but they still dint resovle my problem.i finally loose my patience and hope to get my compensation as soon as possible.

regards
Meghna agrawal
ph:[protected]

MY Mobile number is -[protected].
I have submitted request for migration from CDMA to GSM services a month ago.I had also paid all unbilled amount till date of request.I was told that it would take 5 days to effect the change but since then 1 month has passed.i have made several reminders to company officials but all in vain.they tell that there is some technical problem.
I am Reliance costumer since last 10 years but now i am very disappointed by their services.
Kindly do the needfull OR I would discontinue reliance services.

Sir,
i would like to inform you that, me Ms Varsha Mehar, Employ Of RKDF Engg College,Bhopal using a tele connection called reliance communication(smart). my number is [protected]. today i suddenly noticed that they have deducted Rs.39 from my account of SMS pack which i was deactiwated,& second message is for CRBT & deduction of Rs.30 which I was not subscribe. when i called reliance customer care to knew that what is the reason they have deducted total Rs.69 from my account, they r not Pick a call Or not responsing.It is to bad to do this type of things,ur company has to pay for this &u conmopany has to return my Rs. 69 in my account balance. i request them to take an complain on behalf of me but they refuse to take and finally i did't get any solution from their end. Otherwise I will take a strict reaction about ur company& Iwill complaint of this things in consumer fourem.

Hope i can draw your kind attention on the above mention matter and definitely get some reasonable solution.

Thanking you

Its a shame that a company as reputed as reliance,has such a policy to fool a customer here's the story that 1 month back I bought Reliance Postpaid after that i wanted to switch to Prepaid I had a call from Call Center that it would not be possible but actually its possible he tricked me that only after 5 months its possible for me to convert to Prepaid.
And he has mentioned in the company that "The customer changed his mind because of me explainig the advantage to take reliance,etc,etc.....

Thats all thats a SHAME u wont be able to digest this money of mine reliance

thanking you,
Baibars

Say no to Reliance