Reliance Communications Complaints & Reviews

Hi I am Santosh Shetty working. I have been using reliance mobile connection since 7 months. I request to change it to GSM last month that is in the month of February, 2011.

I have given the details to Mr Pankaj from Reliance Communication. He has taken INR 100 as some refund charges and informed me saying that the sim will get converted to GSM in 1 week and you need to use the GSM phone. So i also brought a Nokia N73. He has given me a sim with the sim card number[protected]. There is no response from there after. I have wasted my money and time in converting it to GSM. I have converted the ownership of the sim card from Nikhil to Santosh Shetty this is also still not done even after submitting all the documents. No one cares to service there customers

Reliance communication really has a very pathetic service. I am truly telling almost frustrated by using this but I am helpless I cant change my number as all my clients have this number of mine.

I really want to write more about this. I cant waste my time writing as my colleague said consumer forum is one which will help you out with solution. So i posted

Regards
Santosh Shetty
[protected]

I have applied two times for MNP as i want to change Reliance CDMA to Airtel but all the times Reliance rject as some contarctual obligation. No one from reliance ready to listen as they are not ready loose his customer and creates unnecessary clause. Also they are not follow the TRAI guideline from MNP. Just see my mail communication attached. Can we expect such pathetic support from the company like reliance.
[protected][protected]

From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; anil.[protected]@relianceada.com ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@trai.gov.in
Sent: Tuesday, March 22, 2011 11:45 AM
Subject: Re: Cell # [protected] ...Chandigarh


After lots of efforts and discussion with you nodal officer result Zero now....as per him no retain by your time against some VALUABLE OFFER....

I am not recive any call or accpet any thing......

Thanks for your g8 support


Also I am going to take up this matter with TRAI / Legal........

Byyy

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 6:14 PM
Subject: Re: Cell # [protected] ...Chandigarh


Hi Gulshan,

Sorry.....No update receive after my discussion with you also no concrete answer.

Also as per my discussion with I want written update on this mail by tomorrow 11AM as per our discussion help.

Thank you.

Hope this time some one timely revert on my MNP requset.

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 4:54 PM
Subject: Re: Cell # [protected] ...Chandigarh


Hi Gulshan.

As per our discussion expect your revert on mail with details port out.....

So that I take up with concerned vendor on this for further processing....

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 4:40 PM
Subject: Re: Cell # [protected] ...Chandigarh


Hi Gulshan,

Can I have update on this as per your commitment.

As already receive one SMS as my porting request again decline as " Contractual obligation"

Service Request Details
Service Request ID: UCS3991765 Creation Date: 17/03/2011
Status: Solving
Case Type: Case SubType:
Product Name: Title: Request_Service_Port_Out_SMS - UPC ID: RP194257 EXPIRES ON : 01/04/2011 12:32:54



Service Request ID: UCS4072730 Creation Date: 18/03/2011
Status: Solving
Case Type: Case SubType:
Product Name: Title: Request_Service_Port_Out_Request



Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 3:23 PM
Subject: Re: Cell # [protected] ...Chandigarh


Hi Gulshan,

As per my discussion you[protected] committed me my no port out by to day 4.30PM.

And SMS receive by me due to some technical issue.

Also you going to update me by my alternative no share to you .....

Also request you revert me on the mail once my no port out.....

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 2:48 PM
Subject: Re: Cell # [protected] ...Chandigarh


Again My porting requset decline as some Contractual Obligation.

As no one revert after several comminication now I am gpoing to mark this mail to media and my legal advisor.


Such worst service from reliance

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Monday, March 21, 2011 8:27 AM
Subject: Re: Cell # [protected] ...Chandigarh


Hope my MNP PORT request process from your side...

Pls confirm urgently.

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Saturday, March 19, 2011 6:21 PM
Subject: Re: Cell # [protected] ...Chandigarh


Pls advise,,,,,believe some should take the ownership of customer concerned and revert back on the mail.
Never expect such treatment from company like reliance.

Thank You

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Saturday, March 19, 2011 12:33 PM
Subject: Re: Cell # [protected] ...Chandigarh


As per my discussion with your executive (Recive call from [protected]) Paid INR 800 by recpt no S[protected]

PLs make sure this time my porting request not decline by your side....

If any thing required my side pls.. pls..call me and discuss.

And pls separate bill for my add on GSM no ,,,,,add on my no.....

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Saturday, March 19, 2011 10:46 AM
Subject: Re: Cell # [protected] ...Chandigarh


Reliance Team,

As per today report by pending billed amount INR 711.55 and I am going to pay the same by 12.30 today itself...

PLs make sure this time my porting request not decline by your side....

If any thing required my side pls.. pls..call me and discuss.

My Account - Mobile - Postpaid - [protected]
Customer Name MANOJ MISHRA
Current Outstanding 711.55
Last Bill Date 18/03/2011 00:00:00
Last Bill Amount 2211.85
Last Payment 1000
Last Payment Date 16/03/2011 20:50:12
Mode of Payment Cash
Next Bill Date 18/04/2011 00:00:00
Credit Limit 6700
Unbilled Amount 0.05



Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: anil.[protected]@relianceada.com ; [protected]@trai.gov.in ; [protected]@relianceada.com ; [protected]@mnpindia.in ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Friday, March 18, 2011 5:42 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Hi All,

PLs make sure this time my porting request not decline by your side....

If any thing required my side pls.. pls..call me and discuss.

As per below report my account on -Ve ammount...still some thing left do let me know i will clear the same.

My Account - Mobile - Postpaid - [protected]
Customer Name MANOJ MISHRA
Current Outstanding -466.05
Last Bill Date 18/03/2011 00:00:00
Last Bill Amount 2211.85
Last Payment 1000
Last Payment Date 16/03/2011 20:50:12
Mode of Payment Cash
Next Bill Date 18/04/2011 00:00:00
Credit Limit 6700
Unbilled Amount 1034.3



Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: anil.[protected]@relianceada.com ; [protected]@relianceada.com ; khurseed.[protected]@relianceada.com ; rcom.[protected]@relianceada.com ; manish.ku.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Sent: Friday, March 18, 2011 4:54 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Hi,

Can I expect any update from your team....

Regards,
Manoj Mishra

----- Original Message -----
From: Manoj
To: [protected]@relianceada.com
Sent: Friday, March 18, 2011 4:10 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Pls advise as per trail mail.

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: [protected]@trai.gov.in ; [protected]@trai.gov.in
Sent: Friday, March 18, 2011 1:26 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Dear Mr. Sudhir,

Sorry for write this mail directly to you.

Sir, Just see complete trail mail which self explanatory how they support customer. I am apllied for MNP but reliance decline my PORT requset as Contarctual Obligation. But sir this number in my name only and I have cleared all outstanding with excess ammount.

Also after my all efforts no one from reliance ready to revert on mail or phone.

Sir if any facility created by Govt Of India for customer then pvt company should support this. But reliance CDMA creates unnecessary issue as he loosing his cu due to bad service / nw / etc..

New port RP194257

Old Port - RP188142 - Decline as I have some contractual obligation...But I donor have any link as such and no is my name only.

As per reliance site of My Account - Mobile - Postpaid - [protected]
Customer Name MANOJ MISHRA
Current Outstanding -466.05
Last Bill Date 18/03/2011 00:00:00
Last Bill Amount 2211.85
Last Payment 1000
Last Payment Date 16/03/2011 20:50:12
Mode of Payment Cash
Next Bill Date 18/04/2011 00:00:00
Credit Limit 6700
Unbilled Amount 1034.3




Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; RCOMNodalOfficer.[protected]@relianceada.com ; rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@trai.gov.in ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com ; [protected]@mnpindia.in
Sent: Friday, March 18, 2011 1:11 PM
Subject: Re: Cell # [protected] ...Chandigarh


Pls advise.....

Regards,
Manoj Mishra
----- Original Message -----
From: Manoj
To: Manoj ; RCOMNodalOfficer.[protected]@relianceada.com ; rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@trai.gov.in ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com ; [protected]@mnpindia.in
Sent: Thursday, March 17, 2011 10:46 PM
Subject: Re: Cell # [protected] ...Chandigarh


PLS REFER PAGE NO 10 of REGULATION......


I am apply for the Airtel with New port RP194257...

And pls make sure this time my request not decline by your side....or else definitely I have taken up this matter with Legal ....etc...



----- Original Message -----
From: Manoj
To: RCOMNodalOfficer.[protected]@relianceada.com ; rcomnodalofficer.[protected]@relianceada.com ; anil.[protected]@relianceada.com
Cc: [protected]@trai.gov.in ; Manoj ; rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Sent: Thursday, March 17, 2011 7:48 PM
Subject: Re: Cell # [protected] ...Chandigarh


Sikha, Belive punjab team quite busy and they are not bother to respond customer...

Pls give me the solution and avoid forwarding mail here & there....
----- Original Message -----
From: rcomnodalofficer.[protected]@relianceada.com
To: RCOMNodalOfficer.[protected]@relianceada.com
Cc: [protected]@gmail.com
Sent: Thursday, March 17, 2011 7:29 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Dear Team,

Pls look into the matter and help in resolving the issue..




Regards
Shikha Lakhanpaul
Nodal Desk.
Haryana
[protected]


For further details you can call at our Nodal Desk [protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@Relianceada.com with case id of previously registered case at Call Center.

Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G

----- Forwarded by RCOMNodalOfficer Haryana/Services/RCOM/RelianceADA on 03/17/2011 07:22 PM -----
From: "Manoj" <[protected]@gmail.com>
To: "Manoj" <[protected]@gmail.com>, <rcomnodalofficer.[protected]@relianceada.com>, <rcomappellateauthority.[protected]@relainceada.com>, <[protected]@relianceada.com>, <[protected]@relianceada.com>, <Rcomappellateauthority.[protected]@relianceada.com>, <Rcomnodalofficer.[protected]@relianceada.com>
Cc: <[protected]@trai.gov.in>
Date: 03/17/2011 04:47 PM
Subject: Re: Cell # [protected] ...Chandigarh


[protected][protected][protected][protected]



Can I expect any response from your side or you people not bother to respond customer.......

Hi Team,

I am aply for the Airtel with New port RP194257...

And pls make sure this time my request not decline by your side....or else definitely I have taken up this matter with Legal , Media and other sr mangement.

After my sevaral discussion with your Nodal officer / customer care no response on mail and think company like reliance how treat cu and my all mail communication enough for above said action.



Unbilled Usage - Mobile - Postpaid - [protected]Unbilled Usage Rs
Unbilled Amount : 1010.90
Sr. Payment Date Receipt Number Payment Mode Amount Status
1 16-Mar-11 S[protected] Cash 1000.00 Paid Download Receipt Print
2 15-Mar-11 S[protected] Cash 500.00 Paid Download Receipt Print
3 05-Mar-11 S[protected] Cash 2474.00 Paid Download Receipt Print
4 05-Feb-11 S[protected] Cash 2123.00 Paid Download Receipt Print
5 03-Jan-11 S[protected] Cash 2715.00 Paid Download Receipt Print


Regards
Manoj
Your most dissatisfied customer.
[protected]

----- Original Message -----
From: Manoj
To: rcomnodalofficer.[protected]@relianceada.com ; rcomappellateauthority.[protected]@relainceada.com ; [protected]@relianceada.com ; [protected]@relianceada.com ; Rcomappellateauthority.[protected]@relianceada.com
Cc: [protected]@trai.gov.in ; Rcomnodalofficer.[protected]@relianceada.com
Sent: Thursday, March 17, 2011 2:43 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Hi Virendar,

As discussed pls advise why my MNP requset decline...

Also pls suggest how to move ahead...and what is required from mysdie to remove this.

Pls treat this urgent and expecting your coperation.

Pls confairm me back urgently.

Regards
Manoj
[protected]

----- Original Message -----
From: Manoj
To: 'RCOMNodalOfficer.[protected]@relianceada.com' ; 'Rcomappellateauthority.[protected]@relianceada.com' ; [protected]@relianceada.com ; '[protected]@relianceada.com' ; Rcomappellateauthority.[protected]@relianceada.com ; Rcomnodalofficer.[protected]@relianceada.com
Cc: [protected]@trai.gov.in
Sent: Thursday, March 17, 2011 2:21 PM
Subject: Re: Cell # [protected] ...Chandigarh


Pls advise why my MNP requset reject.
----- Original Message -----
From: Manoj
To: 'RCOMNodalOfficer.[protected]@relianceada.com' ; 'Rcomappellateauthority.[protected]@relianceada.com' ; [protected]@relianceada.com ; '[protected]@relianceada.com'
Cc: [protected]@trai.gov.in
Sent: Thursday, March 17, 2011 1:35 PM
Subject: Fw: Cell # [protected] ...Chandigarh


Pls advise.

[protected] Forwarded message[protected]
From: MANOJ MISHRA <[protected]@gmail.com>
Date: Thu, Mar 17, 2011 at 12:21 PM
Subject: Re: Cell # [protected] ...Chandigarh
To: rcomnodalofficer.[protected]@relianceada.com, [protected]@relianceada.com, Rcomappellateauthority.[protected]@relianceada.com, [protected]@relianceada.com
Cc: [protected]@trai.gov.in



Can you pls advise why my porting requset reject from your end.

Already paid all the unbiled ammount with INR150 extra.

Your webworld and call center not able to provide any details.


On Thu, Mar 17, 2011 at 12:49 AM, MANOJ MISHRA <[protected]@gmail.com> wrote:

Dear Mr. R.K. Arnold
Hon’ Secretary Trai

Dear Sir,

Just to inform you I am using [protected] – CDMA no since last three year and I am applying for MNP and all document submitted at Airtel with prescribed fees.

Also clear my all outstanding with excess payment of INR 150. But still my MNP request decline by reliance as “your number some contractual obligation”. I am trying to get the reason from reliance customer care but the customer care executive not able to provide any details / reason.

Sir, This is my personal number and I am taken this number at Chandigarh. Also I do not have any such special plan or benefits from reliance.

Sorry to say sir my trail mail for address change self explanatory as no response from reliance and this is the another reason I want to change service provider.

Requesting you to kindly help me and sorry for the inconvenience.

My old port no - RP188142
New port no - RP194257


Regards,
Manoj Mishra

From: Mishra, Manoj Kumar
Sent: Tuesday, March 15, 2011 5:16 PM
To: 'RCOMNodalOfficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'; '[protected]@relianceada.com'
Cc: 'anil.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'EVresponce.[protected]@relianceada.com'
Subject: FW: Cell # [protected] ...Chandigarh

Hi Gulshan,

As discussed I am not going to visit your webworld ……as I am already submitted all my necessary document at Webworld Sector 35C Chandigarh …

It’s your responsibility to shorted out my issue by tomorrow 11.30 AM or else I am moving to another service provider.


Regards,
Manoj Mishra

From: Mishra, Manoj Kumar
Sent: Tuesday, March 15, 2011 3:40 PM
To: 'RCOMNodalOfficer.[protected]@relianceada.com'; '[protected]@relianceada.com'; 'Rcomappellateauthority.[protected]@relianceada.com'
Cc: 'anil.[protected]@relianceada.com'; '[protected]@relianceada.com'
Subject: RE: Cell # [protected] ...Chandigarh

Believe you must check below mail before giving such stereo type massage….have you checked with your reliance web world.

Nevertheless I am now moving to other service provider….and you lose your one 3 year old customer.

Regards,
Manoj Mishra

From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Tuesday, March 15, 2011 3:27 PM
To: Mishra, Manoj Kumar
Subject: RE: Cell # [protected] ...Chandigarh

Dear Customer,

With reference to your below mail, we would like to inform that as per confirmation received from the concerned Department, we have not received any request by you for address change.We kindly request you to first raise a request.


Regards,
Nodal Desk - Punjab
[protected]



For further details you can call at our nodal desk[protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@RelianceADA.Com, with case id of previously registered case at Call Center


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
From:"Mishra, Manoj Kumar" <manoj.[protected]@hp.com>
To:"RCOMNodalOfficer.[protected]@relianceada.com" <RCOMNodalOfficer.[protected]@relianceada.com>, "[protected]@relianceada.com" <[protected]@relianceada.com>, "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>, "Rcomappellateauthority.[protected]@relianceada.com" <Rcomappellateauthority.[protected]@relianceada.com>
Date:03/14/2011 05:26 PM
Subject:RE: Cell # [protected] ...Chandigarh








Date of submission (Passport Copy, Photo and application form) at Reliance Webworld Sector 35C - 12thMarch

Current Address – House no 153 / 2ndFloor / Sector 21A / Chandigarh

New Address – House no 2079 / 2ndFloor / Sector 44C / Chandigarh

Pls treat this urgent and confirm me back.

Regards,
Manoj Mishra

From: RCOMNodalOfficer.[protected]@relianceada.com [mailto:RCOMNodalOfficer.[protected]@relianceada.com]
Sent: Monday, March 14, 2011 5:20 PM
To: Mishra, Manoj Kumar
Subject: Re: Cell # [protected] ...Chandigarh

Dear Customer,

We thank you for writing to Reliance Communication Ltd.

With reference to your below mail, we would like to Request you to kindly provide the proper details like current address & new address along with the request date.

Regards,
Nodal Desk - Punjab
[protected]



For further details you can call at our nodal desk[protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@RelianceADA.Com, with case id of previously registered case at Call Center


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G
From:"Mishra, Manoj Kumar" <manoj.[protected]@hp.com>
To:"[protected]@relianceada.com" <[protected]@relianceada.com>, "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>, "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>, "Rcomappellateauthority.[protected]@relianceada.com" <Rcomappellateauthority.[protected]@relianceada.com>, "Rcomappellateauthority.[protected]@relianceada.com" <Rcomappellateauthority.[protected]@relianceada.com>
Cc:"[protected]@gmail.com" <[protected]@gmail.com>
Date:03/14/2011 11:12 AM
Subject:Cell # [protected] ...Chandigarh











Hi All,

I am already submitted relevant document at Webworld Sector 35C Chandigarh for address change.

Pls help for address change on urgent basis as I have to switch over my reliance CDMA number to reliance GSM number.



Regards,
Manoj Mishra


The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.



The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.


[protected] Forwarded message[protected]
From: "rcomnodalofficer.[protected]@relianceada.com" <rcomnodalofficer.[protected]@relianceada.com>
To: "RCOMNodalOfficer.[protected]@relianceada.com" <RCOMNodalOfficer.[protected]@relianceada.com>

Date: Mon, 14 Mar 2011 05:46:34 +0000
Subject: Fw: Cell # [protected] ...Chandigarh

Dear Team,

Pls look into the matter and help in resolving the issue.



Regards
Shikha Lakhanpaul
Nodal Desk.
Haryana
[protected]


For further details you can call at our Nodal Desk [protected] Monday - Saturday excluding public, 1st & 3rd Saturday and national holidays between 9.30am to 6pm or write to us at RCOMNodalOfficer.[protected]@Relianceada.com with case id of previously registered case at Call Center.


Enjoy the widest reach of 3G services across India only On Reliance
www.rcom.co.in/3G


----- Forwarded by RCOMNodalOfficer Haryana/Services/RCOM/RelianceADA on 03/14/2011 11:09 AM -----

From:"Mishra, Manoj Kumar" <manoj.[protected]@hp.com>
To:"[protected]@relianceada.com" <[protected]@relianceada.com>, "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>, "Rcomnodalofficer.[protected]@relianceada.com" <Rcomnodalofficer.[protected]@relianceada.com>, "Rcomappellateauthority.[protected]@relianceada.com" <Rcomappellateauthority.[protected]@relianceada.com>, "Rcomappellateauthority.[protected]@relianceada.com" <Rcomappellateauthority.[protected]@relianceada.com>
Cc:"[protected]@gmail.com" <[protected]@gmail.com>
Date:03/14/2011 11:12 AM
Subject:Cell # [protected] ...Chandigarh









Hi All,

I am already submitted relevant document at Webworld Sector 35C Chandigarh for address change.

Pls help for address change on urgent basis as I have to switch over my reliance CDMA number to reliance GSM number.



Regards,
Manoj Mishra

The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.






--
With Regards
Manoj Mishra





--
With Regards
Manoj Mishra




--
With Regards
Manoj Mishra[attachment "UCS3991765_[protected]_16-41-10.pdf" deleted by RCOMNodalOfficer Haryana/Services/RCOM/RelianceADA]


The information contained in this e-mail message is intended only for the use of the individual or entity to which it is addressed. If you are not the intended recipient, you should return it to the sender immediately. Please note that while we scan all e-mails for viruses we cannot guarantee that any e-mail is virus-free and accept no liability for any damage caused by any virus transmitted by this email.

Hello Sir/Madam,

I'm having my Reliance CDMA connection since past 4 years. Due to certain reasons i've opted for porting my service provider from Reliance To Vodafone. I've sent requests several times,talked to the Nodal officers but no result. Also every time i put on the porting request they reject it by any reasons and do not inform either me or the other service provider i.e. Vodafone the actual reason for rejecting the porting request.

I have Purchased reliance Data Card ZTE AC2736 From G. K. INFOCOM, Franchisee
SCF-72, Phase 5 Mohali
Tel.: +[protected]
Dated: 16/3/2011
I have Complaint so many times they are not responding, PROBLEM in data card not working, I , unable to connect in my office.

Pritpal Kaur(Head Of The Department).
Govt. Polytechnic Khunnimajra
Distt. Mohali.

Hello Sir/Madam,

I am Vipin Marwaha. I purchased the new data card bearing number ([protected]) on 28th February 2011. A week it works fine but from 4th of March 2011 it stops responding, showing the message (Unable to connect remote computer). After following from the customer care they told that your verification is negative. Even though the present address documents was already collected by an executive three weeks ago. Please suggest ….

Regards,
Vipin Marwaha
[protected]@gmail.com

I have purchased Reliance Netconnect Broadband +. I have been using it for 1 year now. Despite their advertised maximum 3.1 Mbps speeds, I hardly get 100 Kbps speeds. I have called up the customer care many times. They keep telling me that the issue will be resolved within 15 days. But it has not been resolved still.
Also, as per the ITU standards, speeds of 256 Kbps and above are called broadband speeds. 100Kbps is not even close to that.
Please help me on this.

Sir / Mam,

My reliance gsm mobile no. is [protected]. On 03/03/2011 i made a easy recharge of Rs 303 ( Pack name : MBBP303_2G) which is meant for unlimited internet surfing for 30 days in P.C. Reliance Customer care confirmed me several times before recharge that this pack is completely unlimited pack and there is no maximum data usage limit & so you can sur[censored]nlimited for 30 days. I got my pack validity from 03/03/2011 to 02/04/2011.
But from 13/03/2011 i am getting charged whenever i surf the internet on P.C. Despite of launching several complaints from 13/03/2011 i am still getting charged for accessing internet. Reliance care is giving me feedback that " there has not been any wrong deductions from my account for internet accessing.Since my data my balance has gone to 0 MB that is why i am getting charged". But the point on the other side is that since my pack is completely unlimited pack with no maximum data usage limit (According to reliance care only) so why do am i getting charged from 13/03/2011 & from where does this question arise that my data balance has gone to 0 MB as its a completely unlimited pack.
Despite of launching several complaints Reliance care has seems to be gone blind and justifying the amount of balance deducted from my account from 13/03/2011.
Therefore i think i could conclude in this way that reliance gsm care misguided me and told me that that MBBP303_2G PACK is completely unlimited with no maximum data use limit for 30 days but actually it do have a limit and thats why i am getting charged from 13/03/2011 despite of having a validity of pack till 02/04/2011.

Its my last hope that something will be done to sort out my probleam and give me feedback with proper justification....

Thanking You
Sourav Chatterjee
Contact No. [protected]
Email : lovelife.[protected]@gmail.com

Reliance Tax Saver (ELSS) Fund-DIVIDEND Plan-Dividend Option

The first dividend cheque by above scheme is not creditted to my account. Post this I got the dividends converted to ECS. Since then this is working well. I need help to recover the first payment for Rs[protected]sep-05) with interest accrued.
A/c [protected] in name o[censored]sha Rani Trehan
My phone # is 91-[protected]

My mob no is [protected]. I lost my mobile and it was a samsung SCH B209 and I went to the nearby Reliance store ROAD NO.76, PLOT NO. 1, PHASE III, JUBILEE HILLS HYDERABAD. They asked for ma ID proof Gave my Pan card and then they said my name is not matching. I was like what???? How is it possible I only have one name and I remember giving the same Pan card as the ID proof and i do not have any other proof. I told them listen this is the number and this is my name how can my name be incorrect in your details and they asked my address and i gave the address they were like even this is wrong. I told them my DOB they did not tell anything said your name should match I thought maybe i will call customer care. I called them on [protected] and wasted 14 rupees and 30 mins of my time and talking to a guy called Naresh kumar who said he is the floor supervisor did not if he is the supervisor or the Suppport person for the team or someone who takes Escalations on the floor he came back and he said I do not have any other Option Sir but you need to find your name. What I already know my name It is Anish Vinju and in the pan card it is Anish Vinju Arul Mony He said he does not have any other option and i need to find the name which was given i told him again and again as this is the name and i did not give any other name and how in this world will i find another name. Can I make up my name??? Can i guess my name??? He said it is not possible and you have to find the name and call us we will block the card. I need my number back and I have the CDMA package which i purchased along with the bill of 1300 + the SIm card package which has the number on it. What else can i do how do it get my number back.
Anish

They are giving Too much excess Billing.

I am having Proofs also.

I have purchased a reliance data card online. A tele salesman BalramPh [protected] has called me based on my net enquiry. He was behind me till the time I have taken this data card and after that this Balram is not attending my call or not sending me the invoice of the purchase. I need the invoice for the purchase I have made. Pl arrange the same or confirm me if you cant do it. My mail id is [protected]@yahoo.co.in There was a holiday package offered I have requested to send the details till day no info on that too.Is this your customer service ? Expecting your reply.

Dear sir/mam,

this is to inf you that ia tarun kumar rai mob:[protected]
had rechaged my no with rs.79 on dated 18/03/11and the last recghare
was done on the same no on 16th feb,2011 the night clling pack but
the main bal is still deducting.
After com[ketion of 30 days validity still bal is deducted from my
main bal. when i talk to you executives, sr. officer,&his senior also
withopu giving me the answer they disconeected my call

and again om 18/03/11 rs 26 will be dedducted fom my account
and then 20/03/11 rs 30 will be deducted
and when i talk to your executives he tell me that i have message to
activate two services on my no. but i'll inf you that i have not
mesaged for any servies.

and if this time i'll not got my value back then i'll go for the legal
process in the Consumer cort.


--
THANKS & REGARDS,
TARUN KUMAR RAI
MAIL ME: [protected]@gmail.com
CONTACT: (+91) [protected], [protected]

I have Relince CDMA no[protected] and i change it in Reliance GSM service via MNP. After that i lost network I made many complaints to Company but there is no response for me. I angy with it but helpless. There is also 44*H ME error also.

Hope to solve it early.


Gajendra S. Rathore
Ajmer

sir i am very dissoppinted by no portibility facility.i have send a reqeast for a no portability reliance cdma to change gsm date 20 feb.but there in no results till now. but there is a new problem that outgoing,recharge etc are restrcted. i have complain to laundi distributer but no responce. chhatarpur T.M. also..one month time expend but my outgoing problem, recharge & no port. problems are continued.so plz solve my problem.my no-[protected],laundi chhatarpur. mp.

Hi Team,
I am reliance postpaid customer since more than three years[protected]. I am gold customer sub-type.There is always some or other issues with Reliance services. This time I have moved from Bangalore to Pune and I transferred my service. Everything was going smooth..but suddenly after 20 days, I discovered that my outgoing calls are barred w.e.f.[protected]. What the hell is this?
Customer service is saying that your AV is negative. What does it mean. I have submitted my passport, Pan..address proof. Reliance took 1000 deposit for address. My bill never crossed 1000 in last 3 years. Why suddenly this pathetic service. You can't block someone's number like that, you give a reason and say that submit this document or do this task, otherwise number will be block.
Why does reliance wants to lose its customers?

If I would have been a defaulter customer, my service would not have been for so long. Please try to understand and respect customers.
I have already again submitted documents on yesterday evening.

If address verification was negative, then why at the first place I got the my number changed in pune and service for a month. If it is to do with Security or national threat, then why number is getting activated without address verification. Then Should I take this issue with TRAI, because when I signed reliance form, it was clearly written – that once the address is verified then only the number will be changed and activated.


Can you people please activate my number or if you so much issues with my address(which is a reason for number block)- Why do then reliance executive said that I will fill the form. Why they are not entering proper address as per proof submitted. And also, they are saying your watchman was unaware about your presence in society? Do you expect a watchman to know all 200 people staying in society? What the hell is the reason?

They are saying you can take a new number and a new plan. Why should I take a new plan? My plan is better than newer plans? Is this the reason for address verification negative.

I have contacted Mr. Anish, in Relaince World, Paud Road, Pune, Where I have submitted the document and I have re-submitted it on Friday, but yet as of now It is not active.

They have gone to my society and have not visited my flat, whose fault is this? They are saying there was no mention of your wing and flat number – however it was there on my electricity bill that I have provided to them).

I think that I will get some co-operation and my number should be activated. Can someone please help.

Thanks & Regards
Avinash Kumar Choubey
Mob:[protected]
Alternate Number: [protected]

sir
i am a user of RIM. thay deducted money from my balance. thay just activate any plan on my number and when i call them and ask for my balance they just said that i activated that service this is happen many times with me i never activated any such services.

Dear sir
I purchased Reliance Netconnect broadband+ usb modem on[protected] from reliance web world in civil lines ,Allahabad city. I filled up the form and deposited ID proof + photo and cash amount 1600 Rs at 1:00 P.M. The person sitting on the counter said that the usb modem will be activated by evening. He also gave me a contact number . But it was not done ! Whenever I tried to activate , it gave an error message :- " The audio device isn't found. The call will be cancel." I tried to call on the contact number many times but it was always switched off ! Next day I went to web-world to complain . The sales person told that he forgot to make the entry of document in computer ! . Then again he made entry before me in computer and told me that it will be activated after half an hour !!! Now it is[protected] and still the damn usb modem is not activated. I cannot understand that when they are not able to activate the device why they sell it and cheat the gullible customer ? What should be done now ?
Yours

Amitabh Pandey

Dear Sir,

I'm receiving fake calls in late night from number [protected] ,when i have asked to reliance customer care to provide address details of owner of this number they have refused to tell me,I'm too much sick off of that person he is giving threats to me and my family,so I'm heartily Requesting you to kindly arrange to get provide me address detail or location of that person,Please.........

Thanks & regards

raj veer singh

My name is apurba mahato, aged 26, student by profession. I am using a
smart GSM service connection last 4 year with the number[protected].All of a sudden a cricket pack was activated on my number last day (17.03.2011)
without any prior intimation from the service provider,then there i
have called SMART GSM Service Customer care then speak mrs saswati and told
them to details information about this because i dont want loose my
money RS 49 with this miss priority. I told them "do not disturv service
activate" my mobile no that reason any call not come from reliance marketing.She told
me that no refund money and give no details information to me. I have
called them again and again but they are doing nothing. Please help me
and take steps against them and return my account balance. I really
need help OR change my service to any provider.I am telling in my own heart that any
call not come from any telimarketing allthoug they charged me "I recive telemarketig call".

To reciving reliance customer message they totally told give me wrong information and "again a cricket pack was activated on my number last day (19.03.1011) ".I am not playing a game that activate deactivate to such kind of process and loss my money.I AM CHALANGING YOU THAT I HAVE NO RECIVED AY TELE CALLING PROCESS AND NO ANY DEACTIVATED SUCH KIND OF PROCESS IN THE DATE OF 17/03/2011 AND 19/03/2011. Give me corect details information when "I have activated and deactivted HunVCricketMania pack". You are totally cheating me and forced to me chage from your service to other service. I am waiting from your details information about harasing me such wrong information and cut my money without proper information.Otherwise i will go to R.T.I act 2005.

I want to deactivate my cricket updates of my mobile immediately.The service providers are deducting 5 rs every 2 days for cricket updates without asking me for that.I want to get all my talk time back immediately and i want to get rid of this offer as soon as possible.
Please respond to my complaint immediately.
My number is [protected].