Reliance Communications — Balance deducted from my account for unknown reason | |||||
Hello, I had recharged my number [protected] with Rs500 on 17Feb 2016. I have used this number very rarely after this recharge (no usage since then). The balance on this number was rs. 1. when I checked it a couple of days back. So, I called the Reliance customer care because I believe i should be made aware as in why the recharge has not reflected or why the money has been deducted. They didn't give me any information about why my balance was deducted and said they can't do anything about it. Their solution is that i should be careful next time and should check with customer care within 3 days, to make sure that reliance doesn't deduct money from my balance (Is this what I am supposed to do? Do I need to check my phone everyday that reliance has not deducted anything from my account by mistake !!!) The conversation with them was very irrational and seemed the guy was drunk and they were not at all supportive. Worst experience! Keep deducting balance from account themselves without any notification and don't provide any information about it. Brilliant strategy to befool the customers by deducting money and keeping them in the dark. I also submitte another request on this forum and they ask me submit a form on facebook.. Are you guys serious ?????? This needs immediate attention or i will escalate to higher level Was this information helpful? | |||||
|
Reliance Communications customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Any update ?
Reply
Dear Suparna,
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you.
Regards,
Reliance Communications
Dear Suparna,
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns.
Regards,
Reliance Communications
We tried reaching out to you on the number provided to us but we were unable to get in touch with you. However, request you to provide us with an alternate number here using a PC: http://on.fb.me/1lrvkq7 so that we can successfully contact you to address your concerns.
Regards,
Reliance Communications
The balance was updated on my account .. instead of 443, my account was credited with Rs 423..
And since yesterday I am unable to make calls, when I checked my balance, i found that the balance is 353.27.
How and why are you guys deducting money without any basis ????
I did not use the phone to make any calls.
When i ask the Customer care representative as in why the money is deducted, they say they cannot check the data as the system is down.
Do you expect me to check my balance everyday ???????????????????? to see whether the balance is still intact or not ??
WHat kind of serivice are you providing.
DO NOT TRY TO REACH MY ON THE PHONE BUT CREDIT THE BALANCE TO MY ACCOUNT !!!
And since yesterday I am unable to make calls, when I checked my balance, i found that the balance is 353.27.
How and why are you guys deducting money without any basis ????
I did not use the phone to make any calls.
When i ask the Customer care representative as in why the money is deducted, they say they cannot check the data as the system is down.
Do you expect me to check my balance everyday ???????????????????? to see whether the balance is still intact or not ??
WHat kind of serivice are you providing.
DO NOT TRY TO REACH MY ON THE PHONE BUT CREDIT THE BALANCE TO MY ACCOUNT !!!
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
59%
Complaints
22889
Pending
370
Resolved
12596
+91 22 3037 3333
+91 22 3038 3333
+91 22 3033 3333
A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709